Trusted Agent profile · Hammersmith and Fulham
★★★★★
2,410 reviews across 2 platforms
78 New Kings Road, Fulham, SW6 4LT, Hammersmith and Fulham, SW6 4LT
Part of Chestertons, see every office.
Chestertons's office in Hammersmith and Fulham, at 78 New Kings Road, is rated 4.5 out of 5 across 2,410 reviews on two platforms, including 103 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Chestertons Parsons Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotChesterton is professional and…
Chesterton is professional and knowledgeable in their business. They worked very hard to search the right tenants for us and also provided high quality advice on legal requirements and administrative process. Leusa is our adviser. We highly recommend them.
5/5
TrustpilotI have dealt with Chesterton’s on…
I have dealt with Chesterton’s on numerous occasions for many years and find each and everyone of them extremely professional and helpful. Recently I had dealt with Jasmine who I found to be extremely helpful, diligent and knowledgeable in her work. I would recommend Chesterton’s to anyone who is letting their property.
Thank you for the wonderful review!
5/5
TrustpilotLovely conversation with Isaiah who was…
Lovely conversation with Isaiah who was friendly and professional.
Thank you, Yaseen! We're thrilled to hear you had a great conversation with Isaiah. Our team is dedicated to providing friendly and professional service, and your feedback means a lot to us. We look forward to assisting you in the future!
5/5
TrustpilotChestertons South West Lettings, Jasmine
Jasmine was fantastic from beginning to end. She was extremely friendly, responsive and helpful during the entire process. It made a big difference as we were a bit anxious having just moved to the UK and had little knowledge on how the process works here. She patiently explained everything and answered all our questions!
Thank you for taking the time to leave a review Minori!
5/5
TrustpilotVery pleasant experience
Every agent I interacted with from Chestertons was polite and personable - it made the process of searching for a new flat much easier! Gregor Scott was particularly helpful.
Hi Julia, thank you for your kind feedback about Gregor and the team. We hope the property search went well and wish you all the best for this year!
1/5
TrustpilotRidicolous!
Ridicolous!It's the 23rd of November and STILL we are waiting for answers (useless). Everytime I call the agency the property maager is always a) in a meeting, b) on the phone c) in training d) 'He is not in yet'. We such that we bet the answers every time! This is the worst agency ever! Stay far from them! Unfortunately we have to stay with them at least 2 years. Poor us. P.S. Chestertons, do not write any answer to this review. Pick up the phone and do something!!!!!
Hi Monica, we're sorry to see you have left this rating. We know you mentioned not to leave a reply but without your details we will be unable to look into this for you. You should receive a request from Trustpilot asking for these, please do reply so we assist your further.
5/5
TrustpilotGood experience working with them
Have worked with Chesterton’s for years. They do a wonderful job of managing a flat for me. Year in, year out, for 11 years now.
Hi Joaquin, thank for taking the time to leave a review and being a long-term landlord with us, this is amazing to hear! Should you need anything, we're only an email or phone call away. Best wishes!
5/5
TrustpilotJuliette made me feel welcome and…
Juliette made me feel welcome and really took time to understand my needs, I appreciated her quick responses too.
Hi Olia, thank you for the great review and sharing your experience with Juliette. We are so glad she made you feel welcome and took time to understand your needs. We appreciate the support and should you require any further assistance, we will be happy to help.
5/5
TrustpilotExtremely professional service
Extremely professional service. Thank you very much for giving us a smooth and pleasant moving experience from start to finish. Mitch and Suzan were both incredible - so thank you!
Dear Long,Thank you for your 5* review of the recent service you received from James Pendleton. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotExcellent rental agent
Having far more rental clients these days with the lack of stock, Dawn at Chesterons is top of my list to call for any Belgravia search. She is enthusiastic, proactive, professional and gets you into properties quickly before they come to the market. I highly recommend a call.
Thank you for your review! We are so pleased to hear.
5/5
TrustpilotThanks to the whole team
I want to say a huge thank you to the whole team and special thanks to Sharon Chattalis for professionalism, clarity of work and speed of solution. I hope that our long-term cooperation will continue!
Dear Zhanna,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Sharon will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
5/5
TrustpilotThank you Lorna for the great support!
We received great support from the entire agency but especially Lorna, she was very responsive via email and phone and made the whole rental process really easy for us.
Dear Aman,Thank you so much for your lovely review. Lorna will be over the moon with your feedback. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotTamara has been so helpful on our…
Tamara has been so helpful on our journey to finding a rental property, she has been there through every point of call and has been so pleasant. Rebecca and her make a great team, and really did go above and beyond for us, can’t thank them enough!
Thank you for the wonderful review
4/5
TrustpilotThanks Juliette
Juliette was helpful with organising viewings and sending through options to consider. She is hard working and dedicated.
Hi Maithili, we're happy to hear that you found Juliette helpful with arranging viewings. Wishing you all the best!
1/5
TrustpilotAbsolutely dreadful so far
Absolutely dreadful so far. Avoid as a management company! They do not do any work, rather just act as a mailbox forwarding on every little tenant issue and when something significant does occur they say that it is not their role to attend the property and just seek photos from the tenant who has caused the issue. So we are three days on having been told that the tenant has broken the radiator in the loft, causing water to come out and go through the ceiling, and Chestertons have given us no information at all about what damage was caused. What they have done though is ask us what we want to do about the tenants' complaints about Chestertons' cleaners (that we had to pay over £500 for), two light bulbs in a 12 bulb chandelier not working and some dead flowers in a vase. We don't know what we are paying for as they don't act as a filter to tenants, don't deal with any of the day to day minor things and then when something significant occurs, say that it is not their job to attend.Worst management company I have ever used.
Hi Steve, we're sorry to read this. In order for us to investigate this, you should receive an email from Trustpilot asking you for further details. As soon as we receive these, we can follow up on this for you.
5/5
TrustpilotThank you Vanessa
Vanessa has been informative, helpful and very prompt in her dealings with us since taking over the management of our property.
Hi Graham and Janet, thank you for the great review and sharing your experience with Vanessa. We are so glad she was helpful and prompt since taking on your property. We appreciate the support and should you require any further assistance, we will be happy to help!
5/5
TrustpilotDealt with Conor at Chesterton
Dealt with Conor at Chesterton. Smooth experience, appreciated the knowledge and guidance around what I was looking for.
Hi Erin, thank you for taking the time to leave a review. We appreciate the support and should you need anything further, we will be happy to help.
5/5
TrustpilotSeamlessly brilliant.
After a poor experience with another local agent, Liam from Chestertons has restored our faith with his outstanding service and professional approach. The service provided was at a reasonable price and seamlessly smooth. No beating around the bush and delivered as promised. No hesitation in recommending them to anyone. Thank you Liam and Chestertons!
What lovely feedback - thank you Ben!
1/5
TrustpilotProperty Mismanagement
After moving in during the end of September, there were initially a whole host of issues with our flat rented through and managed by Chesterton's.As well as being generally run down and tired from the previous tenancy, such as limescale ridden shower heads, greasy oven hood (despite claims a ‘full professional clean’ has taken place), extremely worn carpets and excessively scuffed up walls.We initially raised the issues on 2/10 and were told on 5/10 that they would send someone round to investigate. A contractor then came 2 weeks after that - around 20/10.Since then, it has been more or less radio silence from the property management team.I just yesterday decided to move my wardrobe in my room from one side of the room to the other. Boy am I glad I did this as what I found is pictured below.I discovered what looks to be a botched disguising job - whereby a wardrobe was placed over existing mould, paint then applied to the exposed section above the wardrobe which was visible, and the rest left behind the wardrobe.In addition to this, the wardrobe itself started disintegrating, due in part I imagine to the damp but also the cheap nature of the furniture.I had been unknowingly living, sleeping, storing clothes, and breathing in a room with rancid fungal spores.Unfortunately, their property management service is either insufficient or lacks any real care, attention, or drive. The Landlord pays to have Chesterton's "manage" their asset and if I were them, I'd be extremely angry and upset that they have mismanaged it so poorly. Either that or the landlord was fully aware and advised them to neglect it - who knows.All that is certain, however, is that a little bit of care and or attention from a Chesterton's property manager wouldn't have gone amiss...Would actively avoid renting through Chesterton's, especially if the property is managed by them.
Hi Charlie, we're really sorry to see you have left this rating. In order for us to investigate further, please do respond to the request we've sent via Trustpilot for further details. We can then follow up with the relevant team as soon as possible.
5/5
TrustpilotAmanda Goodman is absolutely excellent
Amanda Goodman is absolutely excellent, very pro active and efficient, deals with matters in a very professional manner and has always got time to speak.Would highly recommend Chesterton's
Hi Marc, thank you for your feedback and kind words for Amanda, she'll be delighted to read this. Should you need anything further, please do not hesitate to get in touch. Best wishes!
1/5
TrustpilotDon’t waste your time
The worst agency we have ever came across. Each time we call them, they tell us a property has already been let (a week ago, few days ago etc). When questioned how is that possible as the advert has only came out they respond it was let off the market- why put the add on the website then? Absolute waste of time, every single time.
Hi Kasia, we're sorry to see you have left this review and apologise for any inconvenience this may have caused. We do update our systems accordingly once a property has been let but understand that there can sometimes be a delay in this being reflected online. If you haven't already done so, we would recommend registering your details with your local Chestertons office so they can inform you of new listings as soon as they come to the market. We wish you all the best in your property search.
5/5
TrustpilotI have had an excellent experience with…
I have had an excellent experience with Chestertons Knightsbridge.Stephanie was my first point of contact, she was professional and responsive. Dawn was the letting agent and a pleasure to work with. She made it all very easy and I look forward to working with them again.
Thank you for your review!
5/5
TrustpilotGreat Team
My special thanks to the team as,a tenant, especially Preya, Sam, and Josh, always corteous and there to help when needed.
Hi there, thank you for your kind words for Preya, Sam and Josh. They will be happy to see this review. Best wishes!
5/5
TrustpilotReliable services
Despite the crisis and a booming property market Chestertons Pimlico offers a very reliable and modern service, especially Leusa Ellis who was able to advise me when I applied for a property and the agency guided me through the whole process. I highly recommend
Thank you for your review Erwan, Leusa will be delighted to hear this! Should you need any further help, please do not hesitate to get in touch with the team. Best wishes!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chestertons Parsons Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hammersmith and Fulham.
