Chestertons Parsons Green reviews in Hammersmith and Fulham

★★★★★ 5/5

Trustpilot

The safety compliance team ARE THE BEST

The safety compliance team I think are the best team to ever walk this planet. We are a contractor who do works for Chestertons (NXG Home Services). We have never came across a team who are as efficient and helpful as these guys. We hope to be working with the team for many years to come.Colette O'Sullivan, Natasha Evans, Ellie Zambakides, Aneta Gromala, Tracy Bonner and the rest of the team are absolutely fabulous and forever greatful for each of the team.

Joseph · 27 October 2023

★★★★★ 5/5

Trustpilot

Smooth Tenancy Experience From Start to Finish

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Burcin · 8 May 2026

★★★★★ 1/5

Trustpilot

Utterly disappointed with the service

Utterly disappointed with the service. One of the most incompetent Letting Agencies I have seen.

Arunabesh · 14 March 2026

★★★★★ 4/5

Trustpilot

Professional property agents

Our experience with Chesterton has been very positive so far, thanks to the good work of Joyce Pau, our property manager.

Sergio · 10 June 2024

★★★★★ 5/5

Trustpilot

Stav was friendly and very helpful…

Stav was friendly and very helpful throughout our search for somewhere to rent in Shad Thames. He was good at communication and we appreciated the video he sent of the house before viewing and doing all he could to make sure our offer was the most attractive one for the landlord.

Jacqueline · 10 November 2021

★★★★★ 5/5

Trustpilot

Thanks Conor!

Just wanted to say a massive thank you to Conor who has been nothing short of exceptional!

Trevor · 16 August 2024

★★★★★ 5/5

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Ms Christie N

Ms Christie N - Our Property Manager

Hasmukh · 14 May 2026

★★★★★ 5/5

Trustpilot

Happy with our property manager

Our property manager Joyce Pau has been very responsive and our communication with her has been great throughout

D · 28 July 2024

★★★★★ 5/5

Trustpilot

Very efficient and well organised

Very efficient and well organised. Susan Salih has ensured that the transition between tenants has been smooth and effortless. Matt was also incredibly helpful and organised the keys etc.

Jane · 22 December 2023

★★★★★ 1/5

Google

First time I leave a bad review at a business but we are shocked at the level of service. We had made an offer for a family home of 5bedrooms and it was accepted by the landlord among other offers as he liked our profile (Respected professionals). 30 min later at 8pm we thanked the agent Milan for the news and we asked two questions by email. Literally the next day at 9am Milan called us to tell us that it is red flag that we have not yet registered at the website (without having responded to our email with our questions)then him and his manager Eleonora Pole rushed us to wire the money immediately. We only had requested to view the property a second time as we only viewed it for 10 minutes and potentially to speak to previous tenants which was in our initial offer. We have rented properties for many years and we have excellent references, we were never treated with such disrespect. Even after we communicated our concerns, they did not apologise, tried to turn this around and say that they didn't respond to our email because it was late at night, and still had the audacity to call us at 9am to claim we are the red flag. We ended up pulling our offer as we wouldn't want the property to be managed by them. Really a shame as we loved the house! Be aware as a tenant but also a landlord!

Io · 11 October 2023

★★★★★ 5/5

Trustpilot

Smooth Renewal Process

Amanda Goodman was very helpful in our renewal process and we are glad for her help and support.

Fabian · 26 July 2024

★★★★★ 5/5

Trustpilot

Mark Kardos has been incredibly helpful…

Mark Kardos has been incredibly helpful when ever issues or requests have come up. He is always quick to help and has been fantastic in supporting me as a long term tenant.

John · 10 October 2023

★★★★★ 5/5

Trustpilot

Very helpful agent

Stav was a great agent to deal with when I was looking for a flat to rent. The market was hot but he made an extra effort to get me into the first viewing of an apartment ahead of other agencies. I wouldnt have got it without his help

Helen · 9 February 2022

★★★★★ 5/5

Trustpilot

Excellent and responsive staff

Suzan has been very responsive and prompt in responding to our queries, making our move less stressful. We are very pleased and very excited to be in our new home

Jimmy · 27 November 2023

★★★★★ 5/5

Trustpilot

Short let - responsive service

Michell Vasquez managed letting our property for a short let. She was incredibly responsive to our questions and requests. She pulled out all the stops to ensure a number of repairs were made, and a cleaner was found last minute, whilst a tenant was in the process of vacating, and whilst we were up against a deadline due to selling the property

Steve · 29 September 2024

★★★★★ 5/5

Trustpilot

Sam was incredibly helpful

Sam was incredibly helpful, going the extra mile and answering our queries rapidly. Felt very at ease with Chestertons service today.

Blake · 1 June 2024

★★★★★ 5/5

Trustpilot

Great experience in renting with Chesterstons

I have had the pleasure of liaising with Mark Kardos from Chestertons as the property manager for my flat over the last two years, and I can say that I’m happy with the service he provided.From the beginning, Mark managed my flat promptly and efficiently, ensuring that all my requests were addressed promptly.Unfortunately the landlord didn’t want to undertake some repairs that needed doing from the beginning of my tenancy. But I can say that Mark tried to do his best. Mark's excellent communication skills and responsiveness were particularly good. Whenever I had a question or concern, he was always quick to respond and provide the necessary assistance.I am genuinely grateful for the great job Mark has done in managing the flat I was renting. His professionalism, reliability, and dedication to customer satisfaction are truly commendable.

Giulia · 9 October 2023

★★★★★ 5/5

Trustpilot

Great service

My experience with Chestertons, and working with Rufus was a resounding success. The process was professionally managed and I was well supported. They worked diligently to ensure a smooth transition for me.

Charlie · 3 October 2023

★★★★★ 5/5

Trustpilot

Joyce Pau

Joyce Pau, the Property Management was easy to communicate and answered my questions / request in a timely way. Having a helpful Property Management is a bless! Highly recommend Chstertons!

Diona · 19 November 2023

★★★★★ 5/5

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Alice was professional

Alice was professional, responsive & courteous. She negotiated the terms & conditions to secure another successful tenancy. Thank you again Alice.

A · 24 May 2024

★★★★★ 1/5

Trustpilot

The worst agency I’ve ever dealt with

The worst agency I’ve ever dealt with. Firstly as a long term tenant, during the housing crisis they delayed my extension deliberately so I get discouraged to renew as they wanted a better market price. Then they manipulated my deal so badly that I would be super disinterested to continue renting. 3 increase which i agreed but they still went on the open market to sublet it. Because apparently I can’t change anyone from my contract. All rubbish but we all know, they will use all the excuses. Snobby agents when it comes to renewal, they will play you psychologically, I will avoid naming people but really had enough of them all. I’m glad I’m not going to continue renting with them. Worst agency, don’t trust them. Specially when it comes to renewals. Despite they gave me a good onboarding experience, outgoing customers are left to feel distressed, no wonder they don’t have returning customers,.A disgraceful agency one sided.. With that attitude, a good self reflection would help them!

Sash · 28 September 2023

★★★★★ 1/5

Trustpilot

Poor team

Poor team, one of our executive staff was relocated in a chestertons let property, we were given a great onboarding however when it came to renewals, very disgraceful. we had agreed to several offers that the landlord had apparently made but obviously because right now open market is more attractive they did everything to break the contract so they could let it at higher price, disgraceful from an agency that calls themselves world class, I do not think they can be world class with that quality and behaviour. Renewal teams at Chestertons emails are a sight to see, Specially the team that handled our extension.

Alex · 28 September 2023

★★★★★ 1/5

Trustpilot

Absolutely disgraceful treatment of…

Absolutely disgraceful treatment of tenants. My tenancy ended in August 2022 and I still have not had my deposit back. They failed to inform me that tenants only have 3 months to refer to TPS, but constantly ignored messages or take ages to respond, meaning when it became clear the matter could not be resolved between us, i was out of time and could only resolve via court proceedings.I issued a letter before action and they quickly sent the funds back to the landlord (who lives in australia) and told me I am on my own in resolving it with them, whilst refusing to provide me with their contact details. They are untrustworthy and incompetent. They admitted I was dealing with an individual who was new and did not know the rules, but I am the one left with a poor outcome, due to their inability to train staff to have sufficient competency to deal with tenants.

Dean · 26 September 2023

★★★★★ 5/5

Trustpilot

Thank you Chestertons

Chestertons was a tremendous help when we looking to move home, and their employees were all very helpful and concise. In particular, we have to thank Bradley for his immense patience, in helping us out during the moving process. We'll be sure to use their services again in the future.

Metatron · 9 November 2021