Chestertons Parsons Green reviews in Hammersmith and Fulham

★★★★★ 5/5

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Nishaad Ali Marla Chestertons

Recently dealt with Nishaad Ali Marla to rent a home in Victoria. What a wonderful experience from the very initial talk to the final purchase. Nishaad was extremely helpful and was very efficient with everything. All enquiries we had were dealt with promptly and in a professional manner. He made the process of renting much easier than it usually is and took away all the stress. Highly recommend!

Kinza · 25 May 2022

★★★★★ 5/5

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Vanessa is a true professional

Vanessa is a true professional. She is always available and answers our inquiries straight away. She is very pleasant and nothing is too much trouble. We are really pleased that she is looking after our property Dr and Mrs Joshi

Hasmukh · 5 July 2024

★★★★★ 5/5

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We used Kew branch-Daniel, Natasha, Lizzy

We used Kew branch. From start to finish, Daniel, Lizzy and Natasha were great. Professional and they sold our flat which had been on market for a long time within two weeks. Common sense approach to marketing and proactive. They also handled our next purchase and helped to chase things through do we met stamp duty saving. Very pleased. We’ve learnt it’s worth paying a bit extra in commission if it gets the job done.

Lisa · 27 March 2021

★★★★★ 5/5

Trustpilot

Great team!

We have recently rented out our property through Chestertons. It’s been a really good experience. They are extremely helpful , polite and thorough professionals . It really has been a seamless transition.Thank you so much to the team especially Charlie who has stayed on top of things reminding me of things, and ever so helpful. He is always there to answer any question . Thank you so much Charlie!

Sabina · 29 March 2022

★★★★★ 5/5

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Outstanding team

The Fulham team led by Abbie were outstanding and extremely efficient in finding tenants, going through the process to onboard and carrying out all the relevant checks. Very professional, exceedingly competent and knowledgeable and courteous in their approach.

MAK · 6 August 2024

★★★★★ 1/5

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SHARKS

SHARKS. ONE GIANT CALL CENTRE AND NO CUSTOMERS SERVICE KNOWLEDGE OR CONTINUITY WHATSOEVER . AND UTTER SHARKS.

Natasha · 23 July 2026

★★★★★ 5/5

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Excellent care and customer service

Excellent care and customer service. I dealt with Abbi Harap and she was very responsive and found me what I was looking for very quickly. I enjoyed dealing with her and she took all my concerns into account given and explained anything that was unclear. When Abbi wasn't available the other team members would avail themselves to assist.

Sthembile · 8 May 2023

★★★★★ 5/5

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I had an incredibly positive experience…

I had an incredibly positive experience with Leusa Ellis at Chestertons, who helped me negotiate and secure a lease during a very hectic time in the housing market. Leusa was efficient, communicative, and attentive throughout the process. Finding and moving into a new place always brings a lot of stress, and I am so grateful for Leusa's patience and empathy through the process.

Kate · 21 November 2022

★★★★★ 5/5

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Would use again, Bobby went above and beyond

I called to query about letting my property out in Blackheath the agent called me and advised they had a viewing the next day, Bobby later returned and we discussed the tenant was looking for a fully furnished property, they arranged all furniture/ delivery/ cleaning for a very reasonable price and the property was let within a week for 3 years- the rates were also very good, Bobby was very knowledgeable

Daniel · 10 November 2021

★★★★★ 5/5

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I recently made a purchase via…

I recently made a purchase via Chesterton on the Isle of Dogs. Andreas was great through the whole proccess from offer to completion. And made the journey as stress free as is possible with a property purchase.

Lawrence · 14 August 2024

★★★★★ 5/5

Trustpilot

Conor Bunn

Conor Bunn! A fantastic agent who helped us with our flat purchase. Conor was extremely helpful and always there for support throughout the process. Top marks for Conor, and I would certainly work with him again.

Ben · 29 August 2024

★★★★★ 1/5

Trustpilot

Bad communication from the agency.

Worst communication from the property management team.I requested a call back from the agency several times due to my property manager, Shakil, was unavailable, however, he never called back or emailed back. I have to call them day after day to solve the property issues. It's been two months, and my request has never been satisfied. Their manager is busier than the prime minister, so just avoid this agency, don't bother them.

Null · 18 February 2025

★★★★★ 5/5

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We have been using Property Management…

We have been using Property Management at Chestertons for several years and they continue to provide an excellent service. Our present Property Manager is Aleesha who has regularly provided sound advice and always reacts quickly to requests for help and information

Conrad · 20 May 2024

★★★★★ 5/5

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Hannah was so helpful and thanks to her…

Hannah was so helpful and thanks to her we didn't have any problem. And I know that if we need something she will happy to help us again.

Emre · 16 December 2024

★★★★★ 5/5

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Dawn from Belgravia

I am currently searching for a flat with Dawn from Belgravia branch, she super helpful and very nice person to deal with. She is the agent who really takes care and sends options that are not random and definitely suit my criteria. During busy market periods some agents do not even respond to emails and do not call back - Dawn is nothing like that.

MISS · 22 July 2022

★★★★★ 5/5

Trustpilot

Chestertons is very hands on about…

Chestertons is very hands on about finding you your home. From the moment I sent my initial inquiry, they were very adamant about getting me a place to live. Once I found my flat, Madie was on the phone with me constantly ensuring I had a quick turn around. Within less than a week my from finding the flat, I was moving in. Wish I would have found Chestertons sooner.

Gayle · 10 November 2021

★★★★★ 5/5

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Juliette is the best

Juliette has been an amazing partner on my quite specific and urgent flat search. She understands my style, must haves, and parameters. Always punctual and with a great attitude - couldn’t be better. Highly recommend her.

Nicole · 13 August 2024

★★★★★ 5/5

Trustpilot

Amazing!

Chestertons are a great business with some exceptionally talented individuals. I have worked with them for the past 3 years. This year, I have been very impressed with Niema Latif. She's been a great partner to me in helping keep my flat rented out. Always on hand to support and provide advice and guidance. Thanks to Niema and the wider Chestertons team!

Kabir · 16 November 2022

★★★★★ 5/5

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Excellent Renewal

Excellent: Amanda Goodman (Senior Tenancy Consultant Renewals) handled the process of renewing my lease with great aptitude and an equal measure of consideration, kindness and professional dedication. It was swift and soundly delivered, with the reassurance that genuine courtesy affords and that builds trust; following up with me on the phone and progressing the negotiation with grace, certainty and an appropriate touch of good humour. I was pleasantly surprised by Chesterons and it was Amanda who was the best ambassador they could hope for.

Sir · 16 October 2024

★★★★★ 5/5

Trustpilot

Superb property management agent

Lucy has been amazing in helping us follow-up on all the issues that we’ve had with our home. She’s very efficient and I wouldn’t hesitate to recommend Chesterton to anyone looking for a great property management agent.

Young · 22 July 2024

★★★★★ 5/5

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Chestertons have definitely been the…

Chestertons have definitely been the best estate agent that I’ve dealt with, both as a buyer and a landlord. Xiaoyi Fan is a really good and efficient property manager on the letting side, very thorough and trustworthy.

Anna · 22 July 2024

★★★★★ 5/5

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Zoe Birch at Chestertons Battersea went…

Zoe Birch at Chestertons Battersea went well above and beyond to help us out in a set of extraordinary circumstances. She was well supported by her helpful colleagues, Alice Karn, Lina Small and Gary Noone. Together they worked as real team to achieve success on our behalf. It's been refreshing dealing with "can do" people who are really willing to work and think outside the box to get things done.

Julie · 12 October 2021

★★★★★ 1/5

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Disappointing Experience, Would Not Recommend

I had an incredibly disappointing experience with Chestertons and cannot, in good faith, recommend them to anyone looking for reliable property management.From the first day of our tenancy they were in breach of the contract. Previously agreed to essential works had been completely neglected and the house had stood untouched between tenancies. On the day of the start of our contract we arrived to find the deep clean, major leaks and broken beds unaccounted for with no prior warning from Chestertons. Our emails detailing exact clauses breached by the agency and explaining were refusing to move in until these breaches were rectified went completely ignored by Chestertons. In reply we received the same mantra that the works we were asking to be completed were ‘extra’ and we should now take possession of the flat. This lack of information and misinformation since has exacerbated our disappointment, as has being literally bullied into taking possession, presumably to ensure that rent obligations kick in. Their communication throughout this issue was shockingly poor. Emails and phone calls went unanswered for days, which left us constantly chasing them for updates on move in dates, timelines for works to be completed and compensation for the rent and the major inconvenience. Despite a stream of misrepresentations regarding the state of works and a failure to meet the contractual obligations under the lease agreement fully, we were provided keys 14 days after the start of our tenancy. Following this Chestertons have refused to refund the complete 14 days of rent which the house stood empty for- insisting that we will only be refunded for 8 of those days and that this offer is ‘generous’. All in all, the poor communication, lack of professionalism, and general neglect of tenant needs made our experience with Chestertons incredibly frustrating. I would advise anyone considering using this agency to look elsewhere for a more trustworthy and tenant-friendly service.

Sofia · 9 October 2024

★★★★★ 5/5

Trustpilot

Thanks to Conor Bunn

We’ve recently been viewing properties to buy and Conor Bunn’s help throughout the process was invaluable. Friendly welcome for each viewing, good knowledge of the area and made the experience much more enjoyable. Thanks Conor

Alex · 20 August 2024