Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThank you Stav!
Stav is the most responsive and helpful agent we have ever had the chance to engage with. He saw us through all the ups, downs and doubts that are tied to finding and landing a flat in today’s ruthless, merciless and competitive market. From having lost to having won the same flat, we have come a long way and we are so grateful for having had Stav’s guidance every step of the way.
Nolwenn · 9 April 2022
Agent replied · 25 October 2024
Thanks for your review! We are pleased to hear of your experience with Chestertons.
★★★★★ 5/5
TrustpilotPraise and thanks for a job well done
As a (distant) landlord, I was left in an unacceptable situation before and over the Christmas and New Year period. I had requested an on-site meeting for a specific date in the second week of the new year but nothing was organised and communication dried-up. Ann Dickson, who does not include my property in her own portfolio, responded to my early new year appeal for help from Property Management and did a marvellous job of recovering the situation. She liaised with a (reluctant) contractor, our tenants and myself to organise a much-needed and valuable meeting on site that had looked a forlorn hope before Ann stepped-in. I am very grateful and wanted to publicly recognise Ann's efforts. She is a credit to her employer. Thank you, Ann.
John · 9 January 2025
Agent replied · 17 February 2025
Hi John, thank you for taking the time to write a great review and sharing your experience with Ann. We appreciate the support and kind words. Wishing you all the best.
★★★★★ 5/5
TrustpilotGreat experience
Great experience! Lorna and Suzan were very helpful and efficient, made the move so much easier. Suzan was great at coordinating the new tenancy agreement and was very helpful with all the questions i had.Thank you both for making what is usual a painful experience very easy and quick!
Jessy · 4 April 2024
Agent replied · 6 February 2025
Dear Jessy,Thank you for leaving us such a wonderful review. We are thrilled to read that you loved your experience with James Pendleton. Lorna & Suzan will be over the moon with your feedback. Customer experience and satisfaction is our priority, and your review has reaffirmed this. Thank you for your kind words and we look forward to working with you again in the future.
★★★★★ 5/5
TrustpilotQuick and hassle-free
Sharon Chattalis has been very attentive with my process of taking over a leaving tenant's contract. She is always quick to reply which is rarely seen with past agents I've dealt with. Sharon's has been super helpful and I'm grateful for how smooth everything went!
Kelly · 18 June 2024
Agent replied · 6 February 2025
Dear Sharon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team, Sharon will be delighted with your feedback, as are we. Wishing you all the best for the future.
★★★★★ 5/5
TrustpilotChestertons Pimlico Top Agents
We recently sold our Apartment through Chestertons Pimlico, the Head of Sales Pavol is very professional and pleasant to deal with, my Sales agent was Jonathan Adams he was an absolute delight to deal with, he was extremely professional, informative and fully supportive through the Sales process, and his honesty and kind personality helped during stressful times. I would highly recommend Chestertons.
Kim · 25 May 2023
Agent replied · 25 October 2024
Hi Kim,It's fantastic to hear how our Pimilico team were able to provide such an outstanding service during the sale of your apartment! We wish you all the best, and please don't hesitate to reach out if you need any further assistance.
★★★★★ 1/5
TrustpilotCheck insurance policy before moving in
Property management team of chestertons is a total disappointment. Even in emergent conditions instead of trying to be responsive, they are counting pennies. They left me in a drainage water flooded flat without any support, advising putting the heaters to max and opening the windows. In the fight of building and flat managements’ insurances, what you experience is totally meaningless to them. Their main concern is serving insurance companies. What I’ve learned is, getting and checking the insurance policy before you move in a rental is a MUST!!
İrem · 6 January 2025
Agent replied · 25 December 2024
Hi Irem, thank you for taking the time to leave a great review. We are so glad the team have been so helpful. Should you need anything else, we will be happy to help.
★★★★★ 5/5
TrustpilotI’ve worked with Conor a number of…
I’ve worked with Conor Bunn a number of times and his professionalism and pro activeness is second to none. His extensive knowledge of the property market has come in very useful at times and I would not hesitate to recommend him.
Oli · 22 August 2024
Agent replied · 25 October 2024
Hi Oli, we're really appreciate you taking the time to leave a review for Conor. It's great to hear that you've worked with him a number of times and found him to be professional and knowledgeable during your searches. Please do reach out again if you need anything.
★★★★★ 5/5
TrustpilotI found Juliette extremely helpful…
I found Juliette extremely helpful throughout the referencing her guidance was exceptional. She followed up on everything ensuring all that was submitted was accurate hence avoiding any delays. I would highly recommend Chesterton for lettings in the future due to Juliettes professionalism
Bedou · 5 August 2024
Agent replied · 25 October 2024
Thank you for the glowing review :)
★★★★★ 5/5
TrustpilotI am letting my property through…
I am letting my property through Chestertons and Daljinder Kaur is the Property Manager.She has been great, extremely efficient and very easy to communicate with, it has been a total pleasure dealing with Daljinder, who will be moving to Knightsbridge. I wish her every success and hope her replacement will be as good as she is.
Farid · 27 October 2023
Agent replied · 25 October 2024
Thank you for your feedback Farid, Daljinder will be delighted to see this and she's loved working alongside you. Please do let your new Property manager know if you need anything in the meantime.
★★★★★ 5/5
TrustpilotThe selling team is fab
The selling team is fab. Purchased a house recently and the process was straight forward. Thank you!
Jessica · 19 August 2026
Agent replied · 24 September 2026
We’re thrilled to hear you had a fantastic experience with our selling team, Jessica! Congratulations on your new home, and thank you for sharing your positive feedback. We’re always here to make the process as smooth as possible!
★★★★★ 5/5
TrustpilotCatherine was our property manager for…
Catherine was our property manager for our duration as tenants with Chestertons. Always managed to get back to us and solve the concerns well. Great help in check-out and insuring full deposit was refunded without issues.
Mr · 7 November 2024
Agent replied · 25 December 2024
Hi Mr Hamza Ali, thank you for your review. We're happy to hear that everything went smoothly throughout your tenancy with us. We'll make sure to pass your compliments on to Catherine and the team. Best wishes!
★★★★★ 5/5
TrustpilotDan Midgley
Dan Midgley has been my contact with Chestertons for some years now. He has always been prompt in answering emails and dealing with issues concerning my flat. He is a pleasure to work with and is an asset to Chestertons.
Colleen · 31 August 2024
Agent replied · 25 October 2024
Hi Colleen, thank you for the feedback and sharing your experience with Dan. We are so glad he was prompt in answering emails and dealing with issues. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotI have been doing business with…
I have been doing business with Chesterton for many years, the staff are friendly having an excellent attitude. They are helpful in providing a brilliant service especially Sharn and Olivia. I strongly recommend Chesterton for their excellent service.
S · 30 September 2024
Agent replied · 25 October 2024
Hi S Salman, thank you for using Chestertons for so many years. We are so glad the team were friendly. We appreciate the support and wish you all the best.
★★★★★ 5/5
TrustpilotCatherine is great
Catherine has been managing our property for a while now. She is one of a few we've had, and she is by far the most proactive. She responds in a timely manner and helps solve some challenging tenant requests. I enjoy working with her.
JS · 20 June 2024
Agent replied · 25 October 2024
Hi JS, thank you for your kind feedback. We are delighted to hear that Catherine has been proactive and responsive in managing your property. We greatly appreciate your recognition of her efforts in handling challenging tenant requests and we're glad to know you enjoy working with her. Best wishes!
★★★★★ 5/5
TrustpilotGreat experience
Toby was terrific to deal with. As a tenant, he was so prompt with his responses and dealt with any concerns or complications with such efficiency. I felt that he was very trustworthy and reliable and therefore could not rate him any higher. Suzan was also helpful with her involvement. Overall, we had a great experience with JP.
J · 22 August 2023
Agent replied · 6 February 2025
Thank you for taking the time to inform us of the positive experience you have recently had with our Lettings Department at James Pendleton. Customer satisfaction is extremely important to us and we pride ourselves on providing this to our clients. It is great to hear from you and thank you for echoing it in your review. Wishing you happiness for the future in your new home.
★★★★★ 5/5
TrustpilotEfficient, professional and got the job done!
Gary Noone, Jack Burnett and the team at Chestertons were proactive, communicative and ambitious with how they marketed my rental flat. They listed it for more than other agents had suggested and still got over-asking from all the offers. From listing day to a signed tenant took just a few days!The admin process after that was smooth and simple via an online portal.
Sarah · 30 March 2023
Agent replied · 25 October 2024
Hi Sarah, thank you for sharing your experience! We're happy to hear that Gary and the team found you a tenant within a few days and over the original asking price. Feel free to reach out to the team if you have any other queries. Wishing you all the best!
★★★★★ 4/5
TrustpilotThe service provided by Chestertons has…
The service provided by Chestertons has been good over the past year, they’ve always been so helpful when any issues occurred or if we had any questions. In particular, Juliette has been very helpful - highly recommend her! Many thanks
EM · 27 August 2024
Agent replied · 25 October 2024
Hi EM, thank you for taking the time to write a review. Juliette will be thrilled by the kind words. We appreciate the support and are always here to help.
★★★★★ 2/5
TrustpilotDisappointed
I had a visit that was late by an hour. I didn’t mind too much at the time. But the fact that it’s been a week I’ve been told I’ll get an email of the valuation. Called and spoken to people online and over the phone and I’ve still not heard anything other than we’ll get back to you. Or you’ll receive it tonight.
Bushra · 30 April 2026
★★★★★ 5/5
TrustpilotRitchie is an absolute pleasure to work…
Ritchie is an absolute pleasure to work with and very helpful. He is very quick with his responses to my email and phone calls. Thanks Ritchie for all of your support!
Aleesha · 8 January 2025
Agent replied · 17 February 2025
Hi Aleesha, thank you for the great review. We appreciate the kind words and wish you all the best.
★★★★★ 5/5
TrustpilotThank you Stephanie Langton
Steph Langton has managed our flat for a couple of years and she has made all the difference. Very good communication, proactive in finding solutions that would meet both the tenants' and the landlord requirements... excellent under all aspects. Thank you Steph
Stefano · 21 July 2024
Agent replied · 25 October 2024
Hi Stefano, thank you for the great review. We are so glad Steph has made a difference since managing your property. We appreciate the support and should you require any further assistance we will be more than happy to help.
★★★★★ 5/5
TrustpilotJuliette and the Chestertons team were great!
Juliette was professional, friendly and took the time to understand what we were looking for. This made finding a place stress free and felt like we were not wasting our time, as the places propoposed were great. Highly recommend Chestertons!
Paulo · 23 August 2024
Agent replied · 25 October 2024
Hi Paulo, thank you for taking the time to write a great review and sharing your experience with Juliette. We are so glad she made finding a place less stressful. Thank you for the kind words and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotTerrible landlord, amazing property manager
Our experience with the landlord was extremely challenging, marked by a lack of communication and difficulties in getting necessary repairs addressed. Adding to the frustration, several agents assigned to our case left their positions after short tenures, which made it feel like nothing was being resolved.Amidst all of this, Isaiah Samuels truly stood out as a star. He consistently advocated on our behalf, ensuring that every action was followed through and keeping us updated on all important developments. Isaiah's professionalism, dedication, and commitment to resolving issues were a bright spot in an otherwise difficult situation. We are incredibly grateful for his support and highly recommend his services.
Francesca · 23 December 2024
Agent replied · 14 February 2025
Hi Francesca, thank you for taking the time to write a great review and sharing your experience with Isaiah. We are so glad he was professional and kept you updated. We appreciated the support and wish you all the best.
★★★★★ 5/5
TrustpilotThank you, Ally!
Ally Carberry is a breath of fresh air in the world of real estate! Her advice was honest and straight forward, and she really listened to what I was after. From the first phone call to every last bit of paperwork, she was professional and friendly and an absolute super star. I would definitely recommend her to anyone looking for a new home to rent in South Ken. Thank you Ally!
Camilla · 12 May 2022
Agent replied · 25 October 2024
Thank you for taking the time to review your experience, we are so pleased Ally was such a great help!
★★★★★ 5/5
TrustpilotExcellent property management team
Richard Parkin and his team in Chestertons property management team have been extremely prompt and helpful with our maintenance requests and queries since the start of our tenancy this year. Would absolutely recommend them for rental searches!
MS · 7 October 2024
Agent replied · 25 October 2024
Hi MS, thank you for taking the time to write a great review. We are so glad the team were prompt and helpful. we appreciate the support and wish you all the best.
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