Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLetting managers lied and wasted time
Letting managers lied to both my tenant and me about details of the contract and dates. When I complained they said that it was ok as they had not wasted my money, only my time. I've tried to contact their head office 5 times to speak about this but nobody replied to calls, emails or the online chat.
Michelle · 9 November 2021
Agent replied · 22 October 2024
We are sorry to hear you are disappointed and are still investigating what happened with calling head office and the online chat, as there should not be such delays there please accept our apologies for the inconvenience caused to you. Please see below for an update from David, the lettings manager:Dear Michelle,We’re sorry the tenant was unable to meet with you for the check-in but do hope you find him an excellent tenant in all other respects.Our fees remain highly competitive and we strive to provide the highest calibre tenants to all our landlords. We certainly wish you well with the tenancy and please do get in touch if there is anything we can do in the meantime, we are available to speak anytime.Kind regards, David
★★★★★ 5/5
TrustpilotThanks to Katherine Ma
I am very grateful to Katherine Ma, with her help I was able to rent a satisfactory flat. She is a patient and enthusiastic person.
Zhao · 1 August 2024
Agent replied · 22 October 2024
Hi Zhao, thank you for the great review. We are so glad she as able to help you rent a satisfactory flat. We appreciate the kind words. Have a lovely day.
★★★★★ 5/5
TrustpilotKate was very helpful and definitely…
Kate was very helpful and definitely made the process smooth running!
AP · 22 August 2021
Agent replied · 22 October 2024
Thank you for the five star review.
★★★★★ 5/5
TrustpilotJasmine is lovely
Jasmine is lovely. I very much enjoyed working together with her.
Ying · 19 August 2021
Agent replied · 22 October 2024
Thank you for taking the time to share your feedback. This is really useful for those who are looking to potentially use Chestertons as their agent.
★★★★★ 5/5
TrustpilotSouth West Lettings
I found Chestertons very professional, reliable and easy to deal with. In particular, Melissa was very good and always went the extra mile to secure tenants for our flat at the best possible price, making sure she was being fair to both parties.
Sue · 18 August 2021
★★★★★ 4/5
TrustpilotAgent has been prompt to reply to…
Agent has been prompt to reply to emails.
Jenny · 10 February 2022
Agent replied · 22 October 2024
Thank you for the positive review!
★★★★★ 4/5
Trustpilotefficient, knowledgeable and helpful
As an inexperienced landlord, I found Marine Signoret to be both knowledgeable and helpful when contacted. - And extremely efficient too
Christine · 1 October 2024
Agent replied · 22 October 2024
Hi Christine, thank you for leaving some positive feedback. We appreciate the kind words and wish you all the best.
★★★★★ 2/5
TrustpilotNo show at scheduled appointment + did not respond to calls
Did not show up or answer calls at the time of scheduled appointment after having confirmed multiple times prior by email and phone.Edit - subsequently called 1 hour after missing the scheduled appointment to apologize and offer an explanation - which is better than no response at all.
Shan · 17 January 2023
Agent replied · 22 October 2024
Hi Shan, thank you for reaching out. We're really sorry to hear this but glad that someone reached out to offer you an apology and explanation. Should you need anything else, please feel free to email social@chestertons.co.uk and we'll be happy to assist. Wishing you all the best!
★★★★★ 5/5
TrustpilotVery friendly and capable team that…
Very friendly and capable team that gets things done. I am really pleased with the service.
Suzy · 13 December 2024
Agent replied · 25 December 2024
Hi Suzy, thank you for the positive feedback. We appreciate the support and wish you all the best.
★★★★★ 5/5
Trustpilotsafety compliance team
Ellie Z, Hanna, Faith, Colette , Natasha E and Samira are all a great safety compliance team at Chesterton's. they are all super efficient and thorough when instructing and checking various electrical tests/jobs. Love working with them all!
Lily · 27 October 2023
Agent replied · 22 October 2024
Thank you for your kind words Lily, we really appreciate the feedback for the team. If you need anything else, we're only a phone call or email away!
★★★★★ 5/5
GoogleI am extremely happy with the service I received throughout the process of purchasing my property. Flora Milsom was efficient, attentive, helpful and informative from start to finish. She made sure the whole process proceeded as smoothly as possible and was always available when I had any queries. Would definitely recommend!
Tania · 10 October 2018
★★★★★ 5/5
TrustpilotMuch more confident.
After having received pretty poor management in the past, I feel much more confident with Preya looking after my property. She deals with issues swiftly and competently and aims to make the experience as stress free as possible.
Vanessa · 21 October 2023
Agent replied · 22 October 2024
This is amazing to hear Vanessa, thank you for your feedback. If you need any further help, we're only a phone call or email away.
★★★★★ 5/5
TrustpilotStav and the team were very helpful and…
Stav and the team were very helpful and professional.
Jack · 10 November 2021
Agent replied · 22 October 2024
Thank you for taking the time to leave a review!
★★★★★ 5/5
TrustpilotBobby went above and beyond for us
Bobby went above and beyond for us. Highly recommend
Mr · 9 November 2021
Agent replied · 22 October 2024
Thank you for the 5 star review!
★★★★★ 5/5
TrustpilotThanks a lot for amazing guidances…
Thanks a lot for amazing guidances provided by Katherine Ma. I rented a good apartment through Chestertons and I’m really satisfied with services here.
Fred · 1 August 2024
Agent replied · 22 October 2024
Hi Fred, thank you for taking the time to write a great review. We are so glad you was satisfied with Katherines services and should you require any further assistance, we will be happy to help.
★★★★★ 5/5
TrustpilotReally helpful and smooth process
Chestertons were great! Bradley fitted a viewing for us unbelievably quickly and we had the house signed by that afternoon. Referencing & payment process has been equally very smooth.
Jack · 2 May 2024
Agent replied · 22 October 2024
Hi Jack, thanks for sharing your experience with Bradley and congratulations on finding a new home so quickly! If you need anything else, please do reach out to us. Wishing you all the best!
★★★★★ 5/5
TrustpilotImproved Service
The service in 2025 seemed much improved compared to 2023, with a single contact person dealing with matters. This time was simple and efficient.
Kit · 22 September 2025
★★★★★ 5/5
TrustpilotElizabeth Joyce, Property Manager: 5*
Elizabeth Joyce in Chestertons property management department is exceptional. I have nothing but praise for her reliability, responsiveness, courtesy and professionalism. She looked after my Portfolio for years and it has been a pleasure dealing with her.
Lizzie · 10 November 2023
Agent replied · 22 October 2024
Thank you for your feedback Lizzie, it's amazing to hear that Elizabeth has been managing your property portfolio for a number of years! Feel free to get in touch if you need anything else.
★★★★★ 5/5
TrustpilotNo other Realtor like Chesterton
Madi and Jonathan at Chestertons have been amazing to work with! They let my flat instantly (within an hour), secured me a great tenant with a long tenancy and have made the letting process a walk in the park. I highly recommend Chestertons and their lovely, professional team! No other realtor shall I use now
Kamila · 18 February 2022
Agent replied · 22 October 2024
Thank you for sharing your experience with Chestertons!
★★★★★ 5/5
TrustpilotSean Fitzpatrick was most helpful
Sean Fitzpatrick was most helpful. He cannot be faulted. Chestertons' verification processes were less than straightforward, to the point of being arcane and irritating. The accounts department had to be chased to refund my holding deposit, a process which took several weeks.
Barry · 19 August 2021
★★★★★ 5/5
TrustpilotMarla
I had the chance to be in touch with Marla and she has been very helpful and proactive with our deal and reneview of the contract. Once again thanks for this!
Customer · 19 March 2024
Agent replied · 22 October 2024
Thank you for taking the time to write a great review and sharing your experience with Marla. Its great to hear how helpful and proactive she was throughout the process.We appreciate your support.Best wishes - Chestertons
★★★★★ 5/5
TrustpilotMoving to london can be stressful …
I moved to london and i was very stressed out and had a very short time to find a studio with my budget and Nishad found a dream place in no time almost 3 days within my budget and helped me through out the process step by step cannot thank him enough Thank u Nishad
Hasti · 14 February 2022
Agent replied · 22 October 2024
We are so pleased to hear this! Thank you Hasti.
★★★★★ 5/5
TrustpilotGreat services & very helpful staff
Great experience! Bradley Jenkins helped me find my new flat and took care of everything from viewings, through referencing, all the way to signing the contract. He’s been very helpful, patient and flexible throughout the whole process and went out of his way to promptly respond to my queries.
Zuzana · 8 November 2022
Agent replied · 22 October 2024
Hi Zuzana, thank you for your kind words and feedback, Bradley will be thrilled to hear this. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotTenacy Move In Experience
Suzan, who helped us with our move in experience was extremely friendly and very responsive when it came to all the dealings. I couldn't recommend her expertise more highly.
Charlie · 26 April 2024
Agent replied · 12 February 2025
Dear Charlie,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
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