Trusted Agent profile

Chestertons Munster Road Sales reviews

4.5

★★★★★ Excellent

2,369 reviews across 3 platforms

191 Munster Road, Fulham, SW6 6BY, Hammersmith and Fulham SW6 6BY

Chestertons's Hammersmith and Fulham office at 191 Munster Road is rated 4.5 out of 5 across 2,369 reviews on three platforms, including 55 Google reviews rated 4.6. The 2,312 Trustpilot count is for the whole business. Checked 9 October 2026.

Google logo

4.6 / 5

55

Reviews on Google

This office

Yell logo

3.0 / 5

2

Reviews on Yell

This office

Trustpilot logo

2,312

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent Team At Chestertons

From day 1 on the first visit with Chestertons we have had a great experience. Selling houses is always stressful and our sale involved a very difficult situation. Chestertons went above and beyond. Great team, great communication, they endeavor to find solutions at all times and we have had possibly the best experience selling property with this team. I would say they have gone above and beyond. We found a great buyer almost immediately for a house that needed a lot of work, but the process has been seamless. We cant recommend highly enough. Thanks Team Chestertons.

Johanna · 29 August 2026

Agent replied · 22 September 2026

Thank you, Johanna! We’re thrilled to hear about your positive experience with our team. Navigating the complexities of selling can be challenging, and we’re glad we could make it seamless for you. Your recommendation means a lot to us. Wishing you all the best in your next chapter!

5/5

Trustpilot

Thank you Sarah !

I have been a Chestertons customer for many years and very satisfied with their service. In particular, I would like to thank Sarah Doyle (Chestertons Property Manager) for her excellent support, professional manner and reliability. Sarah is always responsive and helpful whenever I have a question or concern, and she handles everything efficiently and with a great deal of care. Communication has always been clear and straightforward, which has made renting my flat a very positive and stress free experience. I would highly recommend Sarah to anyone looking for a professional trustworthy, and considerate property manager. John (Ioannis)

John · 11 August 2026

Agent replied · 22 September 2026

Thank you for your fantastic review, John! We’re thrilled to hear about your positive experience with Sarah and her dedicated service. Your recommendation means a lot to us, and we look forward to continuing to support you in the future!

4/5

Trustpilot

We recently sold our property via…

We recently sold our property via Chestertons and Soraya Jackson was our contact within their Battersea Rise office in Clapham. Soraya was very easy to deal with, maintaining a high level of professionalism and cheerfulness whilst having to deal with various challenges on the way. We had a time deadline on the sale and Soraya made sure that both parties were kept informed and motivated to achieve this goal. All in all, excellent service with a great result. Thank you!

Mrs · 24 April 2026

Agent replied · 22 October 2024

Thank you for your kind words, Mrs. Shemine Alexander! We're thrilled to hear about your positive experience with Soraya and appreciate your recognition of her professionalism and dedication. It's wonderful to know we helped you achieve your sale in a timely manner. Your feedback means a lot to us!

5/5

Trustpilot

Risida is the main reason that I am…

Risida is the main reason that I am writing this review and giving the highest rating. She is the first agent in my life with the full dedication to truly help tenants. Compared to other agents, she really worked hard to make all the issues at the place that I rented go away quickly. Thank you, Risida!

B · 9 September 2026

Agent replied · 22 September 2026

Thank you for your wonderful feedback, B. Taek Kim! We're thrilled to hear that Risida made such a positive impact on your experience. Our team is dedicated to providing exceptional service, and it's great to know that her efforts made a difference. We appreciate your support!

5/5

Trustpilot

I just wanted to say a big thank you to…

I just wanted to say a big thank you to Francesca Moramarco who has done a fantastic job helping us to negotiate a favourable outcome when we had to renew our tenancy. She took time to listen and understand our situation before speaking to the landlord. Her responses were prompt and she kept us updated throughout the process. We would have not been able to achieve this without her persistence and positive attitude. Thank you again for her hard work and the great job she did.

NA · 7 March 2026

Agent replied · 22 October 2024

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Francesca. Her dedication and attentiveness truly make a difference, and we appreciate you taking the time to share your thoughts. We're here to support you anytime!

5/5

Trustpilot

Briana's excellent customer service, and fast results!

I was panicking about a situation of urgency. Called property management, Briana picked up, told me not to panic and that she would sort it. Within half an hour, 2 separate companies had picked up keys to address urgent issues. I cannot recommend her enough for the customer service she provided! Thank you Briana for your calm, effective, and speedy work. Not sure what I would have done without her!

Bronwyn · 15 May 2026

Agent replied · 25 May 2026

Thank you, Bronwyn! We're thrilled to hear about your positive experience with Briana. Providing calm and effective support is what we strive for, and we're glad she could help in your time of need. Your recommendation means a lot to us!

5/5

Trustpilot

Georgina Mepham has been great...

I am a student looking to rent a house/flat with other students, I called up to enquire about a property, after being informed that it was no longer available Georgina was incredibly helpful and friendly, noting down my information to inform me of any similar properties that get put on the market. Overall, a very pleasent experience so far! (will update later in the process).

Shayan · 17 March 2026

Agent replied · 21 March 2026

Thank you, Shayan, for your wonderful feedback! We’re thrilled to hear that Georgina was able to assist you so effectively. We’re committed to helping you find the perfect place. Looking forward to hearing your updates as your search continues!

5/5

Trustpilot

Great service and lots of common sense and customer focus.

Sharon Chattalis was assigned to our transaction for the departure of one of our tenants and a lease renewal. She did a great job: She communicated well without overdoing it, she kept things simple for us too, which is always very valuable with our busy lives.

Ian · 3 August 2026

Agent replied · 22 October 2024

Thank you, Ian, for your wonderful feedback! We're thrilled to hear about your positive experience with Sharon. Her dedication to finding solutions and simplifying the process truly makes a difference. We appreciate your continued trust in our team and look forward to supporting you in the future!

4/5

Trustpilot

Ryan Briggs managed my property which I…

Ryan Briggs managed my property which I had rented out. I found him diligent, professional and very responsive. I would highly recommend Ryan. Chesterton's does lose 1 star as their fees are a bit on the high side - albeit I agreed to them so thats on me.

Paul · 20 July 2026

Agent replied · 22 October 2024

Thank you for your feedback, Paul! We're glad to hear about your positive experience with Ryan. We understand your concerns about fees and appreciate your honesty. Your recommendations mean a lot to us, and we’re always looking for ways to improve.

5/5

Trustpilot

Chestertons were tremendous!!!

Chestertons were a great rental service, were always timely if we encountered issues and were lovely to deal with. Special mention to Sarah Doyle, our property manager, who was exemplary. Always easy to reach, with a good sense of humour, and was always on hand to help when we encountered any maintenance hiccups. Would highly recommend. Thanks Sarah and Chestertons!!!

Michael · 14 March 2026

Agent replied · 21 March 2026

Thank you, Michael! We're thrilled to hear about your positive experience and appreciate your kind words about Sarah. Our team is dedicated to providing excellent service, and it’s great to know we met your expectations. We look forward to assisting you again in the future!

5/5

Google

Great experience with Abi at Chesterton's in buying a flat on Fulham. Very drawn out and frustrating transaction (no one's fault, just one of those things!) and she and Josh and the team did a great job in communicating and problem solving and keeping the train on the tracks. No idea what we'd have done without such great support from her. She's a star. Highly recommend!

David · 16 January 2026

Agent replied · 16 April 2026

Thank you for your wonderful feedback, David! We're thrilled to hear that Abi and the team provided you with great support during your flat purchase. It's always our goal to ensure smooth communication, even through challenges. We appreciate your recommendation and wish you all the best in your new home!

5/5

Trustpilot

Patience and support

Davide Frongia - This is not the first time Davide has been excellent. On the most recent occasion, I was very behind on my rental admin. He couldnt have been more helpful and indeed patient. Many thanks again. Karem Ward - Landlord.

Karem · 16 July 2026

Agent replied · 22 September 2026

Thank you, Karem! We're thrilled to hear about your positive experience with Davide. His dedication and patience truly make a difference for our clients. We appreciate your feedback and look forward to assisting you in the future!

5/5

Google

Eva helped us navigate (being first time buyers) the landscape of the Fulham real estate market and to find a suitable property. Her understanding of the buying procedure and professional judgment were most helpful when placing an offer and acquiring the property of our choice. She stood by us every step of the way. Thank you Eva!

Fotini · 16 March 2026

Agent replied · 16 April 2026

Thank you, Fotini! We're thrilled to hear about your positive experience with Eva. It's great to know she provided the guidance and support you needed as first-time buyers. Congratulations on your new property, and we wish you all the best in this exciting new chapter!

3/5

Trustpilot

Marianna Charalambous- Agent

Marianna Charalambous is the agent for the property I am renting and she is quite good. She was a welcome change from the previous agents who showed me the property and thereafter the ones who were managing it.

Nandini · 29 July 2026

Agent replied · 22 September 2026

Thank you for your feedback, Nandini! We're thrilled to hear that Marianna provided you with excellent support during your rental experience. Your insights are invaluable, and we appreciate your recommendation. We're committed to ensuring all our clients receive attentive service. Best wishes during this exciting time!

5/5

Trustpilot

Tatiana has been an absolute standout

Tatiana has been an absolute standout, truly unlike any other property manager I’ve worked with. She’s consistently responsive, incredibly efficient, and always willing to go the extra mile. On top of that, she’s genuinely lovely to deal with, which makes the whole experience seamless and a pleasure from start to finish.

Maria · 24 April 2026

Agent replied · 25 May 2026

Thank you for your fantastic feedback, Maria! We're thrilled to hear about your positive experience with Tatiana. She truly embodies our commitment to exceptional service. Your kind words will surely motivate her and the team to continue going above and beyond for our clients!

1/5

Trustpilot

Sleep Deprivation Torture Thanks to Chestertons Incompetence

I recently rented a property through Chestertons. The letting agents were nice enough, but the moment we were handed the keys, the property management arm of Chestertons has been an absolute nightmare. The property was filthy when we moved in, so they promised to send a cleaner. The cleaner arrived, but told me that they'd only been instructed to clean one portion of a skirting board and steam clean the carpets. When I pointed out the grimy, sticky, filthy walls in every room, I was told they 'didn't clean walls.' Turns out, that was the least of our problems. There are no keys to the windows in the apartment and they're locked shut. The alarm system, which we were given no instruction for, beeps in the middle of the night and flashes a bright blue strobe light every time my partner or I move in the night. The previous tenant left furniture and wall mirrors in an unfurnished house, and there are a bunch of other minor maintenance issues we've flagged. The answer we keep getting is that they're "looking into it" and "hope to have an update soon".

Lauren · 1 September 2026

Agent replied · 22 September 2026

We’re truly sorry to hear about your experience, Lauren. Your concerns are important to us, and we take them seriously. We will review this matter internally to ensure we improve our services. Thank you for your feedback, and we hope to make things right for you and future tenants.

5/5

Trustpilot

big thank you to Ben Jessington

Wanted to say big thank you to Ben Jessington - Finance Director. He has great team and he went beyond to secure me apartment in Altura 50 development. If you want exceptional service I recommend this agency

Iliya · 17 July 2026

Agent replied · 22 September 2026

Thank you, Iliya! We’re thrilled to hear about your positive experience.. Providing exceptional service is what we strive for, and it's great to know we met your expectations. Enjoy your new apartment!

5/5

Trustpilot

Ioana assisted with last-minute gas…

Ioana assisted with last-minute gas safety remedial works. She saved a tenancy and helped everyone else out massively. Ioana is an asset to the property management team and I hope to work with her more often.

Steven · 22 July 2026

Agent replied · 22 October 2024

Thank you, Steven! We're thrilled to hear about your positive experience with Ioana. Her dedication and support truly make a difference for our clients. We'll be sure to pass along your kind words to her and the property management team!

4/5

Trustpilot

Vanessa Newman-Wright was our Property…

Vanessa Newman-Wright was our Property Manager and she was thorough, proactive and incredibly supportive. She was great at helping flag any issues that needed resolving and would help in ensuring that there was parity on both sides. She was always reasonable and helped us find solutions immediately! Thanks Vanessa!

Abhishek · 14 April 2026

Agent replied · 25 May 2026

Thank you for your feedback, Abhishek! We're thrilled to hear about your positive experience with Vanessa. Her dedication to providing support and solutions is truly valued. If there’s anything more we can do for you, just let us know!

1/5

Trustpilot

By far the worst agency for tenants and landlords

Horrible, horrible, horrible experience with Chestertons Fulham lettings and property management. Multiple issues with the property left unresolved, we finally decided to cut our losses and leave, didn’t receive any compensation for living in a property which had stains and leaks and other issues, instead we were charged an early vacating fee. Escalated to management and then senior management, no one cared. It’s been 3 years we are still scarred by our horrible experience with this company and would not recommend it to our worst enemy. Stay well clear if you value your sanity.

E · 10 August 2026

Agent replied · 22 October 2024

We’re truly sorry to hear about your experience. Ensuring our clients are satisfied is extremely important to us. Your feedback is invaluable, and we’ll be reviewing your comments internally to address these issues. Thank you for bringing this to our attention.

5/5

Trustpilot

Professional and efficient.

Chestertons manage the property I have been renting for five years, and it’s been smooth sailing. Special mention to Rachel Hannam for dealing with a recent bit of yearly admin professionally and effectively.

Caroline · 17 July 2026

Agent replied · 25 December 2024

Thank you, Caroline, for your kind words! We’re thrilled to hear that your experience has been smooth over the years. Rachel will be delighted to know her efforts made a positive impact. We appreciate your feedback and look forward to continuing to support you!

5/5

Trustpilot

Extraordinary Emergency Response

It was an emergency and Carolyn and Carl were extraordinary helpful. They went the extra mile to solve it and they really got involved in the process with external parties.

Alejandro · 24 July 2026

Agent replied · 22 September 2026

Thank you, Alejandro! We’re thrilled to hear that Carolyn and Carl provided you with exceptional support during your emergency. Thank you for taking the time to share your feedback which means a lot to us!

5/5

Google

Dealing with Abi has been a pleasure. She has been very knowledgeable with the various properties we have seen, and has always been able to answer any queries we have had. With a wide catchment area, and many branches, Chesterton's is a valuable and professional agency to deal with.

Geraldine · 16 February 2026

Agent replied · 16 April 2026

Thank you, Geraldine! We're thrilled to hear about your positive experience with Abi. Our team strives to provide valuable insights and support throughout the property search, and it's great to know you found our services professional and helpful. We appreciate your feedback and look forward to assisting you further!

5/5

Trustpilot

Great service and property management

Chestertons property management have been great for over the last 5 years we have been with them. Communication is always professional and responsive. Special thanks to Ryan Briggs for all the hard work and attention to detail. Would highly recommend.

Nicholas · 19 April 2026

Agent replied · 25 May 2026

Thank you, Nicholas! We're thrilled to hear about your positive experience over the past five years. Ryan and the team appreciate your kind words and dedication. Your recommendation means a lot to us, and we look forward to continuing to support you!

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Read Chestertons's Google reviews

Questions about Chestertons Munster Road Sales

How many reviews does Chestertons Munster Road Sales have?

Chestertons's Hammersmith and Fulham office has 2,369 reviews across three platforms: 55 on Google, 2 on Yell, 2,312 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.

What is Chestertons Munster Road Sales's rating?

Chestertons Munster Road Sales is rated 4.5 out of 5 across all 2,369 reviews, and 4.6 out of 5 on Google from 55 reviews, checked 9 October 2026.

Where is Chestertons's Hammersmith and Fulham office?

Chestertons Munster Road Sales, 191 Munster Road, Fulham, SW6 6BY, Hammersmith and Fulham SW6 6BY.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.