Trusted Agent profile · Hammersmith and Fulham
★★★★★
2,371 reviews across 3 platforms
191 Munster Road, Fulham, SW6 6BY, Hammersmith and Fulham, SW6 6BY
Part of Chestertons, see every office.
Chestertons's office in Hammersmith and Fulham, at 191 Munster Road, is rated 4.5 out of 5 across 2,371 reviews on three platforms, including 58 Google reviews rated 4.5.
Every review we hold for the Hammersmith and Fulham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Estate agent ,professional and helpful. Thanks Elina
Just want to say a big thank you to Miss Elina for helping us and Chesterton estate agents . Superb work and Elina was so helpful and understanding. Thank you very much keep up the good work!
Thank you for the wonderful review
5/5
GoogleGreat experience viewing houses with Abi!
Thank you, Mars! We’re thrilled to hear you had a great experience viewing houses with Abi. Your satisfaction is our priority, and we’re here to help you every step of the way in finding your perfect home!
5/5
TrustpilotWe are immensely grateful to Kerl and…
We are immensely grateful to Kerl and Abby from Chesterton for their invaluable assistance in helping me and my flatmate find our dream home. We've now settled in and couldn't be happier with the location, interior design, and layout of the house. Their professionalism and dedication made the entire process a smooth and enjoyable experience. Thank you, Kerl & Abby, for making our home search a success!
Congratulations on your new home Skyler, sounds like a dream home! Should you look to move again in the future, please do reach out to the team again.
5/5
TrustpilotFriendly staff
Everyone involved in the move was friendly and as helpful as can be. Charlie in SW Letting was particularly helpful and was always involved and checking in to make sure the transition was smooth and no problems along the way.
We are thankful for you taking the time to post a review. Your comments have been shared with Charlie and his team.
1/5
TrustpilotWORST RENTAL EXPERIENCE OF MY LIFE:
Dealing with Chestertons was the most frustrating and time-wasting thing I have ever been through. My flatmates and I put in an application for a property through Chestertons, this got all the way through to the point of receiving our Offer Letter. Then the day that I was expecting to receive an email with our Lease Agreement to sign, the Agent called me up to say the landlord sold the property. First of all, he lied to me and acted as if he had no idea the landlord was selling behind the scenes, a quick google search showed me that in fact it was up for sale on the Chestertons website. Secondly, the Agent knew that I had turned other properties for this one and should have been honest from the start about the intention to sell as now we have missed out on the other opportunities as the application process took two weeks. Thirdly, we had already paid our 50% deposit as well as reference fees which the Agent assured would be transferred back in full immediately. Upon following up (which I had to do multiple times because the Agent was simply unresponsive) I was told the transfer had been made but would take 3 days, UNREASONABLE as my transfer to them was able to go through on the same day. Then when I asked to see proof that the transfer was made, I was promised an email with that proof which should be an immediate email if the transfer was in fact already made, this was never sent to me. I am still in the process of finding out where our deposit is and when we will get it back. This is completely unprofessional on their part and they have made no attempt to appease me and my flatmates after lying to our faces, wasting two weeks of our time, taking our money and then making it difficult to get it back. I will NEVER deal with Chestertons again, nor would I EVER recommend them to anyone.
1/5
TrustpilotWorst experience in my life
Worst experience in my life. Unreliable and fraudulent. I took a short term let. After signing the contract and paying advance, they ask me for more money in addition, without a receipt. I send total payment in two payments because my bank did not allow me to make such a large transfer. I send both transfer copies in an official document with CRO. One payment arrives, the other one does not by the weekend. They do not give me the keys. My lawyer is getting me a full refund. Never go to scoundrels like them. Be careful.
Hello Marco, we’ve spoken with the short lets department and they’ve explained that the full rent needed to be paid in advance of you moving in, and this was explained to you before signing your contract. On the day of move in you hadn’t transferred half of the money you owed and as such the keys couldn’t be released to you. The money from your bank arrived today and you collected keys.
5/5
TrustpilotTamara Price was so helpful and…
Tamara Price was so helpful and personable and helped massively with advice and suggestions for submitting the strongest offer we could for a flat. We were successful in getting accepted for said flat.
Thank you for the wonderful review
5/5
TrustpilotAssistance with new landlords certificate
Hanna Malanyuk was very helpful in providing me with the information required to complete the new landlords certificate form.
Thank you for the 5 star review
5/5
TrustpilotGreat customer service
Team at Chestertons have been very good at providing a high level customer service and Hanna Malanyuk, who has been assisting us with various tasks from compliance to arranging works in a property, has been wonderful. She is knowledgeable, professional and efficient. Having Hanna by our side gives a pice of mind and we are very grateful for having her to look after our property. Thank you!
Thank you for the 5 star review, and we are very thankful to have Hanna in the team!
5/5
TrustpilotTamara Price was exceptional
Tamara Price was exceptional and quick to answer all my questions. Unfortunately, the deal didn't go through, but she continued to help us find a new home! Professional and knowledgeable of the market!
Thank you for leaving your review!
5/5
TrustpilotGreat customer service by Risida
I have been staying in a rented property managed by Chestertons and have not had any issue. I would like to specifically call our Risida Gee for exemplary customer service, very prompt and proactive communication and for always being on top of things whenever there has been an issue that needs to be addressed.
1/5
TrustpilotRude and Unprofessional
The estate agent I dealt with was so rude and repeatedly asked if I could afford the flat before even viewing the flat. He assumed I had no knowledge of the current renting market and was very condescending when I told him my price range. When I turned up to my viewing, he dismissed me and didn't introduce the flat at all. I 100% do NOT recommend this place to anyone.
Hi Jacko,Thank you for taking the time to leave this review. We're very sorry to hear about your unsatisfactory experience with Chestertons. Please do respond to our request for more information so we can investigate this matter accordingly.
5/5
TrustpilotHave been waiting since May to get some…
Have been waiting since May to get some work organised in my flat. Since Richard Parkin took over there seems a sense of urgency and renewed quotes are now sensible and more favourable to me as the flat owner than previously. Five stars are specifically for Richard's help so far NOT a general judgement.
Hi John, thank you for the great review. We are so glad Richard has been able to help and find sensible quotes for you. Should you require any further assistance, we will always be happy to help.
4/5
TrustpilotI have been using chestertons for a…
I have been using chestertons for a while and they really have shown so much care and attention in helping to find the right property for me. They are a great team and unlike other estate agents talk to each other in different offices! They are helpful and really lovely to deal with!
Thank you for sharing your experience with us. We love finding everyone their dream home so we're happy to hear that this happened for you. Wishing you all the best for the future!
1/5
TrustpilotAvoid using this company by all means
Avoid using this company by all means -We lived in a property managed by Chesterton's for a year. In the time we lived with them, we reported issues with the accommodation in the first week of moving into the accommodation, they didn't sort this in the 9 months of us living there. They constantly sent someone out to 'price it up', but never once did someone come to fix anything. Things like not providing keys for the windows to open, bath panels and shower's hanging off the wall. We had 4 different property managers in this time as people kept leaving the company. The guy who came round to look at the property to price up the issues mentioned that the accommodation was that poorly put together that he couldn't believe it. After 9 months of getting tired of nothing being fixed, we decided we had to get out.Once we left, we were assured that we would not receive any cleaning charges if we used their registered cleaners. When handing over the keys, Andrew mentioned that the flat was cleaner than it was before we moved in. After using their cleaners, they still tried to take £160 for a cleaning charge. The individual who has been working on getting our deposit back has been everything but competent, we had to wait 2 months for our deposit to come back. It's gotten that bad that even the property owner has mentioned to us that she will never use Chesterton's again. I would love to leave a 0 star but for some reason that isn't possible.Considering we had nothing fixed in the time that we lived in the accommodation, we thought we'd be able to leave the flat. Instead we had to pay over £600 to leave early.I would avoid using this company at all costs, not only will you have nothing fixed, but they will also try to scam you out of most of your deposit.
Dear Olly, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you
1/5
TrustpilotRude and unresponsive! Awful experiences
We are renting our flat through Chestertons and the whole experience since we moved in has been shocking. We are constantly ignored when we report issues and have to chase all the time. We have 2 ongoing issues one that was reported 3/4 months ago. We were told that someone called Fiona left and have been dealing with someone new who is even worse. No communication happens internally so when people are on holiday you have to start the process all over again. Would never ever go through Chestertons again
Dear Jasmin, we are very concerned by your review and would like to investigate this matter further. We will be sending you a request for contact information, if you could please complete this.Thank you
5/5
TrustpilotI have worked with a few people from…
I have worked with a few people from Chestertons, but Tsion Tesefay has been a delight to work with - professional, efficient and kind.
5/5
TrustpilotThe Chestertons team are wonderful!
The Chestertons team are truly wonderful to deal with. Madi was so helpful throughout the whole process and made our renting experience easy and stress free! Thank you and we will definitely use you again in the future!
Thank you for the 5 stars Sophia!
1/5
TrustpilotThieves not paying for work done at property
Hi please be careful of this company and their landlords as work has been carried out at a flat but the landlord and company are refusing to pay. Only £700 but the don’t seem to be sorry or to be willing to pay as they are not replying to calls or texts please other people be careful
Hi there, we’re really sorry to see you have left this review on multiple platforms. As mentioned and after speaking with the team, we’re aware that the landlord instructed you directly to carry out works on their property, not through Chestertons.We have passed your concerns on to the landlord to try and assist, however, you will need to follow up with them directly in order to resolve the matter. We hope you reach a resolution soon and if there’s anything else we can help with, please do let us know.
5/5
TrustpilotSmoothly done
Smoothly done, thank you Niema
Thank you for the review - glad to hear things went smoothly!
1/5
TrustpilotAvoid, Not recommended.
I'm an landlord and I have recently signed a new contract with Chestertons for a new tenant. The starting date is set for 25th June, however, Chestertons only informed me when I asked them on 26th June, that the contract didn't commence because they need me to sign some other documents. Therefore, they had to push the start date to 29th June. I had to chase Chestertons all the time. They only arranged me the documents for me to sign on 29th June at 6pm! Both me and the tenants were stressed out on the day. But finally we got all the documents signed. Chestertons pushed the start date by 4 days which is a financial loss for me. And I only found out the contract didn't start because I chased them for landlord statement. I wouldn't recommend Chestertons as your property manager.
Thank you for getting in touch. We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotFlawless Renewal Process
Alice was superb. She navigated the tenancy renewal process flawlessly.
Hi Stephen, thanks for taking the time to leave a review. We're delighted to hear that Alice made your tenancy renewal a flawless one. Should you need anything else, please do let us know. Best wishes!
5/5
TrustpilotSpeedy and thorough service
Liam was great a finding, keeping me informed and managing the tenancy of my property. The whole process went smoothly. Would heartily recommend Liam and the rest of the Chestertons team at Battersea Rise to anyone in the area.
Thank you for sharing!
5/5
TrustpilotRented a flat near Clapham Junction…
Rented a flat near Clapham Junction using Chesterton Lettings. Tamara Price was my point of contact in Chesterton. She has managed to arrange the viewing and finalise the offer within a very short time frame. Professional and friendly service.
Thank you for sharing!
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