Chestertons Munster Road Sales reviews in Hammersmith and Fulham

★★★★★ 2/5

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Appalling customer service

Renting out a flat through them. Pros - they offer a comprehensive service, found tenants quickly and replied to messages promptly.Cons - terrible customer service. Alina was condescending, brusque and incapable of giving a straight answer. So unpleasant and frustrating having to deal with her that once the current tenants contract is up I will find another letting agent. If they’re this rude to me, the person paying them commission, I worry about how polite they are to the tenants.

Gen · 11 October 2019

★★★★★ 5/5

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Very professional service with a sense…

Very professional service with a sense of humour. Thanks Emlyn & Leon for making our house sale run as smoothly as possible!

Martha · 23 September 2023

★★★★★ 1/5

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WORSE THAN HELL

This is the worst agency that's ever operated in the UK. They only care about signing the tenancy agreement, after this, you can completely forget about receiving a dignified customer experience. First of all, they are able to tell you that the property you are renting has features that you've requested (such as AirCon), assure you of this through multiple emails, and even show you the AirCons through virtual tours, in cases when you are renting from abroad. Then, when you arrive at the property and the AirCons don't work, they don't fix it even after you specified that the AirCons were a MUST to rent the property. They simply laugh at your face after signing you as a client, worst customer service EVER, simply DON'T USE THEM. They ignore your messages and your calls, and they make you feel like you don't matte after paying for everything. And when you're done with your tenancy agreement? Behold, because to get your deposit back you must be a magician. I've been trying to contact them for 2 weeks, sending e-mails, calling them, in order to obtain an expected date of my deposit return, but NO ONE ANSWERS. It's exhausting and if this message can help you to avoid all the horrible situations that my flatmate and I went through, this message was completely worth it. I work with real estate in my home country, and I've never seen such a service that tends to advertise itself like it has some sort of "standard" to only receive the most horrible of services that this market has to offer. SAVE YOUR MONEY, TIME, AND PEACE OF MIND, and AVOID THIS AGENCY AT ALL COSTS.

FED · 15 November 2022

★★★★★ 5/5

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Professional and efficient

Niema was professional, efficient and communicated well. Made the process very straightforward from our perspective. Thanks Niema.

Adam · 18 January 2024

★★★★★ 5/5

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Chestertons South West Lettings, Zoe

Zoe was really helpful to me and my partner whilst finding our first rental property. We were quickly able to view the property we were interested in and she even helped us with price too. Everyone was really easy and smooth!

Natalia · 19 August 2021

★★★★★ 1/5

Trustpilot

No deposit return after over 2 months

The people who work here couldn't care less that we don't have our deposit back over 2 months after moving out of the property. We have had to borrow money to pay our rent at our new property and I have contacted the agency via phone and email at least twice a week since we moved out. They have confirmed there are no deductions to the deposit, but don't have any intention of releasing the money. I would strongly advise you do not use Chestertons if you are considering renting a property, they are unhelpful and completely unresponsive.

Isabel · 1 November 2022

★★★★★ 5/5

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It was a wonderful experience to be…

It was a wonderful experience to be helped by Akikur Rahman during my search for a new flat. Very attentive, responsive and really helps that somebody understands what you are looking for. Could not recommend enough!!

Shuhan · 12 May 2022

★★★★★ 5/5

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You're in good and capable hands

Suzan Salih is incredibly efficient and helpful, not to mention empathetic and appreciative of the tenants' experience.Nothing but good words to say about her

Lord · 18 July 2023

★★★★★ 5/5

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Tamara Price was very efficient

Tamara Price was very efficient and pleasant in my search. Knowledgeable of the area and made local cafe recommendations. Thank you!

Zuri · 4 October 2023

★★★★★ 1/5

Trustpilot

Extremely poor service

Extremely poor service. When questioned, they were poor to respond generally and when they did they were arrogant and dismissive. I engaged their services to manage my flat rental and they changed 5 agents who were supposed to be my point oif contact within the first 6 months. When I decided to change agents I asked for reassurance that they would facilitate a smooth transition. They flatly refused to do so instead stating that they would fulfil their contractual obligations. It has been the most frustrating experience that I have ever had as a Landlord. The whole idea of getting them to manage was to reduce my workload and stress yet they caused the exact opposite. If you are a small landlord, they are not interested as they are a big corporate, despite their empty reassurances otherwise. Avoid Chestertons at all costs for managing your property as it seems that ther is high staff turnover so continuity will be poor.

GD · 25 October 2022

★★★★★ 1/5

Trustpilot

Terrible experience with Chestertons Fulham…

Terrible experience with on-going property relationship with Chestertons Fulham, please avoid carrying business with this branch.Before signing a rental contract, the staff was always helpful, smiley and responsive. After signing the contract, I have been switched to a huge void, a non-responsive department that does not answer the phone (I tried calling 5 times and leaving my phone number), usually responds emails in 3 business days, and does not solve anything for tenants. In my first day of tenancy, there were 3 contractors renovating the fllor in the kitchen and I was not able to move in on my first day. It has been 4 weeks since I found out that the washing machine is completely out of service (they did not check that before securing the contract, of course), and basically there is no resolution so far. Again, please avoid this company/branch.

Antonio · 21 October 2022

★★★★★ 5/5

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Chestertons service

I’m letting my property through Chestertons. And Xiaoyi has been very helpful and responsive with helping managing my property.

Aurora · 16 November 2023

★★★★★ 5/5

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Max West was extremely helpful

Max West was extremely helpful, friendly and efficient. Thank you

Giuseppe · 24 May 2024

★★★★★ 5/5

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Tamara Price is amazing!

Tamara Price is amazing!!! She took the time to understand my needs and helped me find the perfect flat. 10/10. Would recommend!

Piper · 2 September 2023

★★★★★ 1/5

Trustpilot

Unskilled staff, below poor service

I used Chestertons to help find and rent my current property and their service was below poor. They failed to prepare the property prior to our move in date, despite pushing the date back to ready the flat and when we arrived to a filthy flat they were completely offline and unresponsive. In addition they offered compensation that they were not entitled to offer then informed us we were wrong to be compensated. Horrific agents and I would never use them again nor recommend them to anyone else. If you are thinking of using Chestertons, please seriously reconsider.

Emily · 16 October 2022

★★★★★ 5/5

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Thank you Ryan Oldham

Thank you Ryan Oldham! Your prompt service and knowledge of the rental market has been insightful and appreciated and I feel I am better informed to make a decision going forward. I will be in touch ! Best regards

Rhonda · 9 November 2021

★★★★★ 5/5

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Prompt tenany renewal

Tamara was very helpful and prompt in renewing a tenancy

Martin · 23 May 2024

★★★★★ 5/5

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Finding and securing a rented property

Trying to select and secure a rented property from an overseas location and without the ability to view, other than online, is fraught with difficulties and potential pitfalls. However, thanks to help from the team at Chestertons St Johns Wood at every step in the process, we managed to find a property that met all of our criteria and then went through the quite demanding process of identity and financial checks, eased by the help of Megan and Luana in particular. It was a friendly, efficient and first rate service from all at Chestertons.

John · 14 October 2022

★★★★★ 5/5

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Sarah was very friendly and professional

Lamya · 2 August 2024

★★★★★ 1/5

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Disgraceful!

It has been nine months since we moved into the flat, and we are still waiting for some maintenance, not to mention a refund for a storage that we had to pay back in September as the flat, precisely, wasn't ready. We have been through three different property managers, and still we are not getting the right service. Disgraceful!

Monica · 3 May 2024

★★★★★ 1/5

Trustpilot

I have to write a negative review for…

I have to write a negative review for Chestertons because their service is so poor, unprofessional and bad(I want to use other words and I think "unprofessional and bad" is probably an understatement. I have gone back and forth with Chesterton on this for so many times and yet they randomly added another fee of £180 and deducted that money from my rental income. This is like 3rd time. Previous two times I have spent months to get those money back and this time again. As expected, no response from Chestertons. God knows how long this will take to get my money back. In addition, Chestertons actually have no property manager, when I ask, everyone is saying someone else need to look into this matter for me.

QQQQ · 11 October 2022

★★★★★ 5/5

Trustpilot

Katie is a very good agent

Katie is a very good agent. When we moved into our new flat she made it very comfortable for us and made sure we settled in fine. She is very polite and honest. I will give her a hundred stars.

Ezinne · 26 August 2021

★★★★★ 1/5

Trustpilot

Outrageously bad

Do you think paying £300 plus to change a fire alarm is reasonable? Do you believe you should be paying for the cleaning of a flat you don't own? Is two weeks a reasonable response time to answer an email? If you've answered YES to any of those questions, then Chesterton's is for you! This agency is so useless, so incompetent, and rips you off SO shamelessly, I'm shocked they have such a good rating. We used them as managers of our flat for nearly a year and deeply, deeply regret our decision. AVOID these incompetents at all costs!

CA · 7 October 2022

★★★★★ 1/5

Trustpilot

Subpar property management service

We're currently renting a property which is managed by Chestertons. Unfortunately, we have had a terrible experience with them in regard to some issues that needed resolving in the bathroom.One contractor sent by Chestertons took five visits and approximately 16 hours to install a bath shower and redo some tiling in the bathroom, while another needed 8 visits to fix the toilet and redo some other tiling. These jobs are taking a suspiciously long time to resolve - to the point it feels like they are doing it on purpose so they can extract as much money out of the poor, unsuspecting landlords as possible, while at the same time causing massive inconvenience for tenants. It almost feels like Chestertons are willfully allowing this to happen. This is not an acceptable property management service I'm afraid. Chestertons haven't even bothered to come to our apartment to assess their work.All landlords beware.

Kenny · 6 October 2022