Chestertons Fulham Road reviews in Hammersmith and Fulham

★★★★★ 5/5

Google

Íde was brilliant to deal with for me. Incredibly attentive, personable and professional throughout the whole experience. Always quick to answer any questions and handled everything with efficiency. Would recommend her to anyone to work with

Killian · 10 March 2026

★★★★★ 5/5

Trustpilot

Great team!

We have recently rented out our property through Chestertons. It’s been a really good experience. They are extremely helpful , polite and thorough professionals . It really has been a seamless transition.Thank you so much to the team especially Charlie who has stayed on top of things reminding me of things, and ever so helpful. He is always there to answer any question . Thank you so much Charlie!

Sabina · 29 March 2022

★★★★★ 5/5

Trustpilot

Professional and Kind

I would like to thank Amanda Goodman and Lavie Kim for their excellent support throughout the tenancy renewal process. They are professional, attentive, efficient and responsive.

Kathy · 7 February 2025

★★★★★ 1/5

Trustpilot

Katherine is awful!!!

I waited for the agent named Katherine to come with a client today at 09:30AM to see the flat that i’am currently staying.The day before I asked her to RECONFIRM the viewing because sometimes people cancel last minute.1. She did not call me to reconfirm the viewing!2. She was 20 minutes late for viewing and of course I thought it was cancelled!3. The BIGGEST problem: She didn't even ring the doorbell to allow entry into the apartment. She just opened the door with the keys and I woke up with her in the flat and a man (the customer).I was undressed and I am also 9 months pregnant.Disappointing!!!!!

AS · 13 November 2024

★★★★★ 5/5

Trustpilot

Outstanding team

The Fulham team led by Abbie were outstanding and extremely efficient in finding tenants, going through the process to onboard and carrying out all the relevant checks. Very professional, exceedingly competent and knowledgeable and courteous in their approach.

MAK · 6 August 2024

★★★★★ 5/5

Google

I dealt with Conor for my property search in Fulham and he was brilliant. He went out of his way to show me properties before anyone else, and was professional and polite throughout the process.

James · 23 September 2024

★★★★★ 5/5

Trustpilot

Excellent care and customer service

Excellent care and customer service. I dealt with Abbi Harap and she was very responsive and found me what I was looking for very quickly. I enjoyed dealing with her and she took all my concerns into account given and explained anything that was unclear. When Abbi wasn't available the other team members would avail themselves to assist.

Sthembile · 8 May 2023

★★★★★ 5/5

Trustpilot

I recently made a purchase via…

I recently made a purchase via Chesterton on the Isle of Dogs. Andreas was great through the whole proccess from offer to completion. And made the journey as stress free as is possible with a property purchase.

Lawrence · 14 August 2024

★★★★★ 5/5

Trustpilot

Conor Bunn

Conor Bunn! A fantastic agent who helped us with our flat purchase. Conor was extremely helpful and always there for support throughout the process. Top marks for Conor, and I would certainly work with him again.

Ben · 29 August 2024

★★★★★ 1/5

Trustpilot

SHARKS

SHARKS. ONE GIANT CALL CENTRE AND NO CUSTOMERS SERVICE KNOWLEDGE OR CONTINUITY WHATSOEVER . AND UTTER SHARKS.

Natasha · 23 July 2026

★★★★★ 5/5

Google

Thank you to Conor Bunn, who was great throughout the process of buying my first home. He’s always very quick to respond to any queries and made the whole process very easy. I would highly recommend.

Thomas · 24 August 2024

★★★★★ 1/5

Trustpilot

Bad communication from the agency.

Worst communication from the property management team.I requested a call back from the agency several times due to my property manager, Shakil, was unavailable, however, he never called back or emailed back. I have to call them day after day to solve the property issues. It's been two months, and my request has never been satisfied. Their manager is busier than the prime minister, so just avoid this agency, don't bother them.

Null · 18 February 2025

★★★★★ 5/5

Trustpilot

Dawn from Belgravia

I am currently searching for a flat with Dawn from Belgravia branch, she super helpful and very nice person to deal with. She is the agent who really takes care and sends options that are not random and definitely suit my criteria. During busy market periods some agents do not even respond to emails and do not call back - Dawn is nothing like that.

MISS · 22 July 2022

★★★★★ 5/5

Trustpilot

We have been using Property Management…

We have been using Property Management at Chestertons for several years and they continue to provide an excellent service. Our present Property Manager is Aleesha who has regularly provided sound advice and always reacts quickly to requests for help and information

Conrad · 20 May 2024

★★★★★ 5/5

Trustpilot

Amazing!

Chestertons are a great business with some exceptionally talented individuals. I have worked with them for the past 3 years. This year, I have been very impressed with Niema Latif. She's been a great partner to me in helping keep my flat rented out. Always on hand to support and provide advice and guidance. Thanks to Niema and the wider Chestertons team!

Kabir · 16 November 2022

★★★★★ 5/5

Trustpilot

Hannah was so helpful and thanks to her…

Hannah was so helpful and thanks to her we didn't have any problem. And I know that if we need something she will happy to help us again.

Emre · 16 December 2024

★★★★★ 5/5

Trustpilot

Juliette is the best

Juliette has been an amazing partner on my quite specific and urgent flat search. She understands my style, must haves, and parameters. Always punctual and with a great attitude - couldn’t be better. Highly recommend her.

Nicole · 13 August 2024

★★★★★ 5/5

Trustpilot

Excellent Renewal

Excellent: Amanda Goodman (Senior Tenancy Consultant Renewals) handled the process of renewing my lease with great aptitude and an equal measure of consideration, kindness and professional dedication. It was swift and soundly delivered, with the reassurance that genuine courtesy affords and that builds trust; following up with me on the phone and progressing the negotiation with grace, certainty and an appropriate touch of good humour. I was pleasantly surprised by Chesterons and it was Amanda who was the best ambassador they could hope for.

Sir · 16 October 2024

★★★★★ 5/5

Trustpilot

Superb property management agent

Lucy has been amazing in helping us follow-up on all the issues that we’ve had with our home. She’s very efficient and I wouldn’t hesitate to recommend Chesterton to anyone looking for a great property management agent.

Young · 22 July 2024

★★★★★ 5/5

Trustpilot

Chestertons have definitely been the…

Chestertons have definitely been the best estate agent that I’ve dealt with, both as a buyer and a landlord. Xiaoyi Fan is a really good and efficient property manager on the letting side, very thorough and trustworthy.

Anna · 22 July 2024

★★★★★ 5/5

Trustpilot

My friend and I have recently started…

My friend and I have recently started renting through Chestertons, and the experience has been nothing but positive so far. Our property manager Dan Midgely is always prompt to reply and addresses any issues we have in a timely, professional manner. It’s been a great experience so far; thank you!

Nicole · 25 October 2023

★★★★★ 1/5

Trustpilot

Disappointing Experience, Would Not Recommend

I had an incredibly disappointing experience with Chestertons and cannot, in good faith, recommend them to anyone looking for reliable property management.From the first day of our tenancy they were in breach of the contract. Previously agreed to essential works had been completely neglected and the house had stood untouched between tenancies. On the day of the start of our contract we arrived to find the deep clean, major leaks and broken beds unaccounted for with no prior warning from Chestertons. Our emails detailing exact clauses breached by the agency and explaining were refusing to move in until these breaches were rectified went completely ignored by Chestertons. In reply we received the same mantra that the works we were asking to be completed were ‘extra’ and we should now take possession of the flat. This lack of information and misinformation since has exacerbated our disappointment, as has being literally bullied into taking possession, presumably to ensure that rent obligations kick in. Their communication throughout this issue was shockingly poor. Emails and phone calls went unanswered for days, which left us constantly chasing them for updates on move in dates, timelines for works to be completed and compensation for the rent and the major inconvenience. Despite a stream of misrepresentations regarding the state of works and a failure to meet the contractual obligations under the lease agreement fully, we were provided keys 14 days after the start of our tenancy. Following this Chestertons have refused to refund the complete 14 days of rent which the house stood empty for- insisting that we will only be refunded for 8 of those days and that this offer is ‘generous’. All in all, the poor communication, lack of professionalism, and general neglect of tenant needs made our experience with Chestertons incredibly frustrating. I would advise anyone considering using this agency to look elsewhere for a more trustworthy and tenant-friendly service.

Sofia · 9 October 2024

★★★★★ 5/5

Trustpilot

Thanks to Conor Bunn

We’ve recently been viewing properties to buy and Conor Bunn’s help throughout the process was invaluable. Friendly welcome for each viewing, good knowledge of the area and made the experience much more enjoyable. Thanks Conor

Alex · 20 August 2024

★★★★★ 5/5

Trustpilot

Iona Serban

I needed a new washing machine and Iona Serban was excellent in helping me obtain a new one. Iona's responses were quick and professional. Iona is a great asset to Chesterton's. Thank you for your help Iona.

Millicent · 16 July 2024