Chestertons Fulham Road reviews in Hammersmith and Fulham

★★★★★ 5/5

Trustpilot

First time renting

It’s my friend’s and my first time renting a flat in the UK, and our experience with Chestertons has been great. Renting process was smooth, all the staff we have encountered have been nice and helpful, especially our property manager Shakil Khan was prompt in providing us assistance when we moved in, really appreciate it.

Summer · 14 October 2023

★★★★★ 5/5

Trustpilot

Delighted with the service

I have been using the management services of this company for some time , and always found them to be professional , efficient and really supportive of landlords and tenants , which I think is really important . I have been delighted with the service from Ryan and Colette , and the rest of the team , and I feel the worry is lifted as I know my property is in very safe and capable hands . I will be continuing indefinitely with the company as I am totally and utterly satisfied .

Hazel · 17 December 2024

★★★★★ 5/5

Trustpilot

Ms Niema Latif has been very helpful…

Ms Niema Latif has been very helpful and efficient, trying to make the whole renewal process smooth and stress-free. In my interactions with her, it’s clear she genuinely cares about her clients, which is a great asset!

Kristina · 1 October 2024

★★★★★ 4/5

Trustpilot

Ryan Briggs took over managing my…

Ryan Briggs took over managing my apartment about 6 months ago and it was safe to say that prior to it, it took awhile for responses to my queries. While he seems rather swamped (judging by the out of office messages I get when I send messages), he makes it a point to reply, albeit, a couple of days later. He acts professionally and is quick to understand my concerns and follow up on them. I sense that he is very service oriented and with more time, he will do an even better job. Glad to have him as my property manager.

PL · 13 December 2024

★★★★★ 5/5

Trustpilot

Best experience!!!

Megan, the lead negotiator/Agent was forthright, professional and helpful. She kept us informed every step of the way. This same level of support was received from all the subsequent team members we interacted with.

Stella · 13 November 2024

★★★★★ 5/5

Trustpilot

Thanks to Juliette Dartois

I have dealt with many agents from Chestertons here and there, and I can say that Juliette Dartois is the nicest and friendliest person. She always responds to me promptly, and the entire process has been smooth with her.

Hae · 21 August 2024

★★★★★ 4/5

Trustpilot

Very smooth and pleasant experience

Very smooth and pleasant experience. The communication with Stav was great and he was very helpful. The only bad experience is that Chestertons operates with TenantShop. They will call you a thousand times even though you decline the service and in our case they processed an electricity company change without our consent. It would be great not having to deal with the TenantShop and only with Chestertons. Highly recommend Chestertons as an agency.

Arantxa · 11 November 2021

★★★★★ 1/5

Trustpilot

No morals. Avoid

Property agents generally get a bad rep and my experience with Chestertons rammed home why. I put in an offer on a property marketed through them. I made clear at the time that I was walking away from another property I was also considering. My offer was accepted by the seller on whose behalf Chestertons was acting, at which point I had assurances the property had been taken off the market. A few days later I get a call from Chestertons to inform me I had been gazumped. Not only had I now lost this property, I had lost the other one I had been considering. Utterly despicable behaviour. On top of that the agent I had been dealing with through the process was suddenly “ill”, meaning a new agent had to step in and do their dirty work of breaking the news. Avoid. All morals out the window with these ones.

Chioma · 5 December 2024

★★★★★ 5/5

Trustpilot

Chesterton's review

I worked with Joanna Wojciechowska and Catia Coelho at Chestertons to find my new flat. Joanna was the agent who showed me the flat first thing when it was on the market. She and Catia worked with me and walked me through the process of getting all of the paperwork done. They were kind and informative and very responsive. I am very happy that I got to work with them.

Kaly · 12 April 2022

★★★★★ 5/5

Trustpilot

Great experience letting flat

Chestertons let my one-bedroom flat quickly and completely stress-free. I had tenants in place very soon after advertising, and the whole process was handled smoothly from start to finish.

Alex · 15 May 2026

★★★★★ 5/5

Trustpilot

Excellent service

Anna has been managing our property for the last 6/7 months and I couldn’t ask for more! She has been very diligent and excellent with communication and managing everything that has needed to be sorted (which has been quite a lot).

Alison · 12 July 2024

★★★★★ 5/5

Trustpilot

Awesome service

Betsy Slawson helped me with lease out my flat and I had such a good experience as a landlord. She hit the ground running with sourcing tenants and arranging viewings. She was super responsive and ensured she kept me posted on progress. She also gave me frank and helpful recommendations as to where to set the rent, the attractiveness of the offers, quality of tenants etc. I have always been very skeptical of real estate agents and had multiple bad experiences, but having Betsy help me through the process was really a great blessing and would definitely try to work with her again if I get the chance.

WY · 3 December 2024

★★★★★ 5/5

Trustpilot

I recently dealt with Chestertons…

I recently dealt with Chestertons regarding a property that I was interested in and was passed over to Millie Brandon to help me with my enquiry.I don’t often write reviews but felt that I should on this occasion to give praise to Millie for her excellent communication skills, personable approach and great sense of knowledge in the market.Thank you Millie for all your help, you’re a star!

Lewis · 21 August 2022

★★★★★ 1/5

Trustpilot

We had seen a house twice

We had seen a house twice, place was fine and we liked it. We made an offer to owner but the agent was quite weird and didn't want to pass it to them. My spouse was arguing with her ( agent) , as she didn't want to provide a form to us. I find it's funny as they ( agency ) work in their own way. They can easily refuse or to say it's already accepted an offer and you can see in a week it's available again. Do they really think tenants are idiots out there? With particular one I would say the girl apparently thought she was renting her own one. The place BTW is still available.

Natalia · 30 November 2024

★★★★★ 5/5

Trustpilot

Very good service from the team

Very good service from the team, especially Suzan and Thomas. Tenants were found quickly, helped with the paper work and organised EICR in time before tenants moved in. Getting new keys cut and arranged handyman when we had a couple of stressful days before tenancy began.

BE · 5 April 2024

★★★★★ 5/5

Trustpilot

Michell at Chestertons

Michell at Chestertons has been of great help during my tenancy. Michell is responsive and follows up to ensure issues have been resolved. I found Michell to be highly professional and great to deal with.

Kyle · 15 October 2024

★★★★★ 5/5

Google

I have had a great experience selling my Fulham house recently via Chestertons Fulham Road. They really worked hard to get the best price for me; handled the buyer very efficiently and smoothly, and were great at ironing out last-minute issues. I would recommend them, as well as Niall Jackson in particular who handled the sale, very highly.

Paul · 25 August 2025

★★★★★ 5/5

Trustpilot

Danielle Lisbon Recommendation

I am writing to commend Danielle Lisbon for her exceptional service. Having been a tenant for over 10 years with Chesterton's, I have always found the company's service, responsive, and Danielle has made my experience excellent.I highly recommend Danielle Lisbon and Chesterton services.

Luiz · 22 May 2024

★★★★★ 5/5

Trustpilot

Thank you to Conor Bunn!

Conor recently helped us find our first flat. He made the process feel as stress free as possible and made us feel like a priority. Extremely professional and always super quick with his responses. Thanks Conor, 5 stars!

Hisham · 16 August 2024

★★★★★ 5/5

Trustpilot

Thank you Jack

We worked with Jack to rent our property and he was brilliant . He is always there to give advise about the market and is accurate in his evaluations . The first viewing and the deal was done . Thank you so much Jack to you and your team ! Also when ever I call him for any information or evaluation he provides it , a very considered view point

Sabina · 16 February 2022

★★★★★ 2/5

Google

Rented the place quickly but got pretty much everything wrong ! Banging my head against the wall frustration they don’t communicate with each other so nothing is passed on or explained , why am I getting invoices for tenants that have left ?? Why am I agreeing one term with someone then I’m called by someone else saying they know nothing about it ? I would avoid in future

John · 17 April 2025

★★★★★ 5/5

Trustpilot

Successful Tenancy Renewal

With help of Ms Emily Rowland, Tenancy Consultant at Chestertons, I have just successfully completed a renewal of tenancy. Ms Rowland conducted the negotiations with the tenants rapidly, effectively and with courtesy to all concerned. I am happy with the result and very grateful to her for her help.

Peter · 18 November 2025

★★★★★ 5/5

Trustpilot

Nishaad Ali Marla Chestertons

Recently dealt with Nishaad Ali Marla to rent a home in Victoria. What a wonderful experience from the very initial talk to the final purchase. Nishaad was extremely helpful and was very efficient with everything. All enquiries we had were dealt with promptly and in a professional manner. He made the process of renting much easier than it usually is and took away all the stress. Highly recommend!

Kinza · 25 May 2022

★★★★★ 5/5

Trustpilot

Joyce Pau at Chestertons is a very good…

Joyce Pau at Chestertons is a very good liaison for my property, contacts me only when needed and provides options and solutions to make it very easy for me. And is quick to respond with questions I may have.

Richard · 26 July 2024