First Choice Move Lillyhall reviews in Hallwood Road

★★★★★ 5/5

Google

I chose First Choice Move to handle my sale as they were also marketing the property I hoped to purchase. The initial turnaround was great, my home was live within days, featuring a fantastic write up, professional photography, and a 360 tour. While the chain / sales process encountered some external delays and stressful periods, the entire team worked tirelessly to push all of the transactions through. I highly recommend First Choice Move to anyone buying or selling in the area they truly go above and beyond. I’d like to give particular credit to Ben, whose calm, professional manner during the sales progression was invaluable during a difficult time! Thank you Ben.

Molly · 14 March 2026

★★★★★ 2/5

Trustpilot

Requested a home valuation on my…

Requested a home valuation on my property. I think one of the directors attended. I explained the improvements I'd made since purchasing and showed him the design of the new kitchen. He commented that the new boiler was big and with it being in the bedroom would put buyers off yet future purchasers would have issues with maintainence and access if it was in the loft and british gas wont touch boilers located in the loft due to health and safety. I will follow the recommendation to have it in a built in cupboard though. He valued it after a new kitchen installation to be 90k. As it currently stands 85k. He seemed delighted to inform me that before I had bought it it had been on the market for a long time and nobody local wanted to buy it. He surmised I'd paid too much for the property when I bought it. I found it rude and unprofessional. I wonder if his firm had initially been appointed and had been unsuccessful at selling the house originally. I certainly got the impression there were sour grapes present. I asked if anything else might increase the value. He stated a loft conversion would bring it up to 100k but wouldn't be worth doing because of the cost. He did seem quite knowledgeable and gave some sound advice but was let down slightly by his rude and unprofessional manner.

Martin · 30 July 2026

★★★★★ 5/5

Google

Flawless! Nothing was a problem, very patient, helpful and gave honest and reliable information on the properties I went to view with them. I ended up buying a property through First Choice Move and had constant communication with Ben right up to the completion date. Excellent customer service from anyone I spoke to in the office. I would like to thank Ben and the rest of the team for their assistance and making the process easy and as stress free as possible.

Melissa · 17 December 2024

★★★★★ 5/5

Google

Jen helped us with our house move and mortgage application in summer 2022, and with our remortgage in autumn 2025. Everyone at First Choice Move is always very friendly, helpful and informative, but my experience of Jen is that she always goes above and beyond to help you through what can be a tricky and confusing process! She is very knowledgeable, efficient (and most importantly, patient!) I would highly recommend her to anyone who is looking for a new mortgage product or a remortgage. Thanks Jen, and everyone at First Choice Move, for a 5 star service once again!

Peter · 8 October 2025

★★★★★ 5/5

Google

Excellent service from beginning and throughout. Chris went over and above coming out to take pictures and videos of our property on a Bank Holiday Sunday, due to us needing to sell our property with in a quick timescale. The images were …

Adele · 14 November 2025

★★★★★ 5/5

Google

Dealt with Vicky for the most of the sale and couldn't be more helpful, approachable, honest and engaging Brilliant from start to finish Will be using again for future sales/purchases

Jonathon · 14 February 2026

★★★★★ 5/5

Google

We recently bought a property through first choice ( Vicky and Amy are who we dealt with primarily). I have to say me and my Partner are absolutely delighted with the service we received. We had issues with our solicitor which delayed the process significantly through no fault of our own but the team at first choice were understanding and kept pushing from their end. We were able to view the property at short notice and had courtesy calls throughout the transaction. Vicky was great at giving us local knowledge and gave us reassurance as we are first time buyers. We couldn't thank them enough for their support in this transaction. 100% will be using again if we sell/buy again.

Gareth · 13 May 2025

★★★★★ 5/5

Google

I would highly recommend First Choice Move. I firstly dealt with Chris who set up a very professional marketing proposition and his knowledge of the local market was evident. Helena and her colleagues then supported through the process of arranging viewings and the actual sale. We had a confirmed buyer within 2 weeks. All in all a positive experience of what could be a stressful time. Thank you team First Choice Move!

Angela · 28 April 2024

★★★★★ 5/5

Google

Excellent service from a friendly, helpful team. Especially Ben who went over and above the expected service during such a stressful time.

Janette · 14 January 2026

★★★★★ 5/5

Google

Ben has been dealing with my sale and from start to finish and has been brilliant. There has been hurdles along the way, which were out of our control, but Ben has regularly kept me informed of what was happening and always answered any questions I have had. A huge thank you to the whole team and I would not hesitate to use First Choice Move again.

Kay · 28 April 2024

★★★★★ 5/5

Google

If you want a pleasant experience of moving while going through what is a stressful time, use First Choice Move. We fell in love with a property and Vicky was extremely helpful in helping us purchase it. I had never sold a house to buy one, but Vicky was there to explain everything to me and help get things organised. Within 2 weeks of selling my property, Vicky was able to put my offer through and it was accepted! Then the real work started. Between my phone calls and my other estate, Vicky and the rest of the team were able to get everything done in 3 months. From letting the Surveyor in the property to helping get information from the vendor, it was like a well oiled machine. After moving in, Vicki left us a wonderful Welcome Home card. The little things that show how much they care about thier clients. For being such a stressful time in life, First Choice Move helped make it go by with ease. Thanks for helping us!

Vinnie · 29 April 2023

★★★★★ 5/5

Google

Ben was a great help throughout the process!

Lauren · 14 February 2026

★★★★★ 5/5

Trustpilot

Thankyou so much!

Thankyou so much to first choice move, especially Chris for taking the photos and doing a fabulous portfolio/right move advert and to Ben for keeping us updated at all times and for making the whole process simple and efficient. Everything was handled really well, the price was reasonable and overall we are very satisfied. I would 100% recommend to everybody. Thankyou Chris, Ben and the team.

Kathryn · 21 December 2023

★★★★★ 5/5

Google

From the outset the First Choice Move staff were brilliant. Very professional staff but also approachable and explained the stages of selling a property and the fees involved. We had viewings straight away, their advertising platforms on social media etc certainly opens the property market and its possibilities up to everyone. The first sale fell through due to the buyer but First Choice Moves were back on to us straight away and the property was put straight back on the market. They definitely did a great job with phone calls/emails, always communicating. We would without a doubt use First Choice Moves in the future and highly recommend them to future sellers. Well done to all the staff on your award too ⭐️⭐️⭐️⭐️⭐️

Helen · 31 October 2022

★★★★★ 5/5

Google

Just sold a house with these guys and I have to say they are first rate, there's a reason they are outselling all others on the market, we had a few bumps during our sale and we knew we could just pick the phone up to speak to these guys, and they would help where ever they could, a big thank you goes to them(especially Christine) as they understand customer satisfaction, They went well over and above our expectations. We initially chose to sell with another agent who charged over twice the fees of FCM and we were left wanting. Give these guys a shot

David · 1 October 2022

★★★★★ 5/5

Google

We would like to say a massive thankyou to all the staff at first choice move Workington for there professional customer service throughout the sale of our recent property 5***** from start to finish. We would like to personally single out Chris (Christine) who is such a lovely friendly & helpful lady who helped us so much throughout our sale of our property ,professional at her job with a great personality for a clear passion for her work,whilst all the others around her also deserve regonition especially Benjamin & Carl. This is the second occasion we have used this company and they have been so professional throughout on both occasions. They are by far the best company in the area and can 100% highly recommend first choice move when selling your home. Communication was excellent all the the way throughout our sale. Many thanks once again to a professional team Wishing you all the best for the future.

Anne · 1 September 2022

★★★★★ 1/5

Google

To our surprise and disappointment, we quickly discovered their negative and discriminatory practises with minimal support at stressful times during the sales process. We first called them to come and value our house on the 17th of May. From the outset the valuer was negative about our house, pointing out only the flaws rather than acknowledging all the work we had done (complete new electrical system and junction box, new hot water system, shed, new radiators, new windows and a new bathroom). The valuer lacked enthusiasm and was very negative and dismissive of my wifes points (whom was on the phone) around all the work that had been done and talked down the property. We agreed to proceed with a valuation of £119, 995. However we were informed that if the price was too high it could be devalued as a previous property had been by a surveyor and used a recent example. On the 22nd of May we had 2 viewings booked. The first arrived with partner, did not introduce themselves to my wife and immediately started talking about dropping the price and a previous experience where there were 'serious structural defects' from a previous attempt to buy a house and complained how the vendor would not drop the price. As soon as they had left they offered the much lower price of £113,000 which we could not accept. I was clear that I would not accept the much lower offer and proposed £115,000 which was accepted. From there things only got worse. The Banks surveyor was happy with the price, however the buyer decided that they wanted a Home Buyers report, which was we were to discover, was solely to pressure us to drop the price even lower. My wife and I called First Choice at around 4pm to discuss this request and our concerns were completely ignored and all we were told was if we did not agree to this survey the sale would not go ahead. My wife felt particularly aggrieved as she is of African origin and the representative from First Choice repeatedly spoke over her and stated that she could not understand her and combined with the previous treatment of the second couple whom viewed our house demonstrated concerning and discriminatory practises from the company. However, the Home Buyers Report went ahead and again on the 15th of June the results came through from the buyer with only concerns being shown which we were able to answer all but one of them but were informed that a 3rd survey would need to take place, this time for damp. Again I queried this due to the disruption it was causing to us as we both work and we had to continually change our schedules to accomodate these demands. However again to our surprise we were informed that should it not happen, the sale would fall through. By this point, my wife and I felt totally unsupported and it was clear that First Choice were supporting the buyer rather than us and we were alone in this process. However on the morning of the 25th of June, the damp survey took place and the rep stated that the work would cost £4000. To our total shock, on the 28th of June, the buyer again sent through a mere snippet of the report with a costing of £8000 to First Choice, expecting us to drop the price by £8000. It was ignored that £5000 had already been given off as a gesture of good will and by this point we had had enough and issued an ultimatum of a final price of £113,000. The buyer (much to our relief) decided not to proceed and to the clear disappointment of First Choice we requested the property be placed back on the market. On the 4th of July and my wife and I had had enough and called First Choice and requested the property be withdrawn from the market as we were going to relist with a different estate agent. I am glad we did this as with the new estate agent we got the price we wanted with the minimum of stress. First Choice clearly prioritised our buyer and at times my wife and I were in tears during the process and there was no support from them for us and clearly we were small fry to them.

Matthew · 11 October 2024

★★★★★ 5/5

Google

First Choice Move were amazing and provided us a truly first class service. Ben kept us appraised of every development. First Choice Move were fantastic, we would highly recommend them, thank you.

Stephen · 14 March 2026

★★★★★ 1/5

Trustpilot

Last Saturday (15/03/25) my wife and I…

Last Saturday (15/03/25) my wife and I viewed a property that our son and his partner wanted to put an offer on. Whilst viewing the property the seller explained they wanted a quick sale and had set a cut off date/time for best offers and at 4:00 pm the following Monday (17/03/25) the highest bid would be accepted. At this point the seller also disclosed she was happy because she currently had offers from two other parties, one at asking price (£175,000) and the other slightly over (£??). We completed the viewing and went home to discuss. Later that day my son and his partner decided that they liked the property so much and had official lender confirmation to make an offer. They contacted the agent and made an offer of £180,000 as their best offer and asked for receipt of offer to which the agent replied 'no need for receipt of offer, verbal is fine'

Steven · 20 March 2025

★★★★★ 5/5

Google

Outstanding Service from Start to Finish I sold a property through First Choice Move, and the service from Ben and the team was phenomenal. They were professional, efficient, and always on hand to help. Everything was handled smoothly and stress-free - I couldn’t recommend them enough!

Gee · 19 September 2025

★★★★★ 5/5

Google

Five star service. From my initial phone call until completion I can not fault first choice move. Cost, photography, communication and marketing all perfect. Helena went above and beyond to get the sale pushed through quickly after an issue when the buyer was not happy with the timeframe the solicitors had given them.

Ian · 17 December 2023

★★★★★ 5/5

Google

HIGHLY RECOMMENDED- we have recently sold our home with First Choice Move and received an outstanding service from the point of instruction, marketing, communication and problem solving. Ben was our assigned agent to ensure consistency throughout and we can't thank him enough- which also extends to any other member of staff who provided assistance.

Jo · 23 November 2023

★★★★★ 5/5

Google

Being put into a position where you have to sell your parents home to pay for their care is not a pleasant place to find yourself in but First choice move have taken the sting out of the process and have given both advice and guidance on every aspect of the process a big thank you to Victoria for the help and emotional support you have given.Your expertise is second to none and I would recommend your company without reservation.

Wayne · 29 March 2024

★★★★★ 5/5

Google

First choice have been amazing to deal with nothing is a problem Kerri the Mortgage Advisor has been fantastic always there when we needed any help. Sorting Mortgage and insurance was no issue. Thank you kerri and the team.

Lisa · 6 October 2025