4/5
TrustpilotPrompt and efficient service
Agent replied · 24 August 2024
Hi Ian,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
Trusted Agent profile · Hailsham
Orbit Hailsham reviews
★★★★★
1,034 reviews across 2 platforms
Hellingly Green, East Sussex, Hailsham, BN27 4FP
Part of Orbit, see every office.
Orbit's office in Hailsham, at Hellingly Green, is rated 3.3 out of 5 across 1,034 reviews on two platforms, including 13 Google reviews rated 4.3.
Reviews
Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThis housing association is truly…
This housing association is truly amazing even when I tell pple what they have done and supported me with they find it hard to believe. Thanks Orbit and to Susan Conway my support worker. As well as Emily
Agent replied · 11 June 2024
Hi Corine, what kind words! We will ensure this gets passed onto Susan and Emily thanks.
5/5
TrustpilotOrbit Review
Orbit Review, just had call from Morgan at Orbit, really understood my problem and was very clear and helpful with lots of good advice, did not judge and was very professional as well as being friendly...
Agent replied · 11 June 2024
Hi Tony, thank you so much for your review, we're glad you were happy with the service.
1/5
TrustpilotBeen with Welsh water 10 years
Been with Welsh water 10 years. That's 10 years of paying them what I owe.
1/5
TrustpilotAppaulling 3rd rate housing company
Appaulling 3rd rate housing company, AVOID at all cost.
Agent replied · 11 June 2024
Hi Paul,We're really sorry to hear this.We've requested some information from you via TrustPilot privately, so we can reach out and see what help and advice we are able to offer you.Thank you, Orbit
5/5
TrustpilotHelpfull on the phone with what they discussed they…
Helpfull on the phone with what they where saying hoping to sort things out with what they said
Agent replied · 11 June 2024
Hi Mark. Thank you for taking the time to leave this feedback.
5/5
TrustpilotProfessional
Professional, polite, quick
Agent replied · 24 August 2024
Hi Paula,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotA little hope for the future.r…
I can't falter the staff that work for you, Lucy gave me all the information I needed and explain how the scheme worked and will hopefully be working with me in the new year.
Agent replied · 11 June 2024
Hi Nick, thank you so much for taking the time to leave feedback. We will pass your kind words onto Lucy.
5/5
TrustpilotFriendly and efficient
Agent replied · 24 August 2024
Hi Cynthia,Thank you for taking the time to share some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
1/5
TrustpilotPoor upkeep of site
As a potential buyer I became aware of their failure to keep the site in a tidy condition. A resident told me this is an ongoing problem and their customer care is very poor.
Agent replied · 11 June 2024
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
1/5
TrustpilotVery poor customer relations and repairs department and their contractors
They do not keep to their own repairs charter.They do not care about the tenants or the tenants rightsQuite happy to actually break the law and leave tenants without their basic requirements, hot running water, during the pandemic
Agent replied · 11 June 2024
Linda, thank you for your feedback and I am so sorry to hear of your experience. We work hard to ensure that we meet all legal and regulatory requirements. We are in the process of looking into your concerns and will come back to you.
5/5
TrustpilotVery caring and sympathetic.I found my…
Very caring and sympathetic.I found my councillor empathic and willing to listen and respond professionally.
Agent replied · 11 June 2024
Hi Andy, we are so pleased you were happy with the service you received. Thank you for your review
5/5
TrustpilotDonna on the phone was fantastic really…
Donna on the phone was fantastic really helped me out and was lovely could not fault her on bit
Agent replied · 11 June 2024
Hi Neil, thank you for your kind words. This will be shared with the team.
5/5
TrustpilotShe was very supportive to me and…
She was very supportive to me and helped me out with everything I need thanks
Agent replied · 11 June 2024
Hi Marilyn, thank you for your positive feedback.
5/5
TrustpilotThe service was very valuable
The service was very valuable. Unfortunately at the time I was unable to gain the most from it but it will be very valuable to me for now and the immediate future.
Agent replied · 11 June 2024
Hi Maria. Thank you for your feedback. We are glad you're finding this support valuable! All the best, Orbit.
5/5
TrustpilotI was helped by Jo-Anne Lyon at Orbit…
I was helped by Jo-Anne Lyon at Orbit regarding getting some replacement kitchen equipment She was very helpful during the process, which did not take very long, and I am very happy with the results
Agent replied · 11 June 2024
Hi Colin,Great news, we will make sure Jo-Anne receives your kind feedback. Thanks for the review.
1/5
TrustpilotRefused to answer any emails
Refused to answer any emails. Have no interest in any customer complaint. Just ignore them and hope they go away, seems to be the attitude
Agent replied · 11 June 2024
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotAbsolutely lovely lady everyone should…
Donna Absolutely lovely lady everyone should be as nice and kind as her
Agent replied · 11 June 2024
Thank you for taking the time to leave such lovely feedback.
5/5
TrustpilotI'm very happy with my service I…
I'm very happy with my service I received and made me feel comfortable
Agent replied · 11 June 2024
Hi Sabrina, thanks so much for leaving a review.
5/5
TrustpilotAfter being contacted by Lucy recently…
After being contacted by Lucy recently I was extremely happy with how I was treated the help she offered and the empathy shown to my situation. Thank you
Agent replied · 11 June 2024
Thank you so much for your feedback, we're glad you were happy with the service.
5/5
TrustpilotThe lady i spoke to today came across…
The lady i spoke to today came across as a very caring and patient. She made me feel that i will have someone to help me to be "human" again. Thank you x
Agent replied · 11 June 2024
Hi GillianThank you for your lovely review, we're glad you received the support you needed.
1/5
TrustpilotUntrustworthy!!!!
Got mortgage approved but Orbit turned us down! Broken dreams and hopes for family. Put risk to our daughter with mental health issues and myself. Do not trust these people that led people on. Horrible, horrible people. Please for your sake stay away from his false, two-faced people. They’re just after the money!!!!
1/5
TrustpilotOh please!!
Oh please!!, what I said was do not send a stereotype response back, and you still do it!. Just about says it all really.
Agent replied · 11 June 2024
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotLovely service
Really lovely woman I spoke to, listened really well and showed empathy and kindness.
Agent replied · 11 June 2024
Thanks for your lovely review Jessica. We will share this with the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
