Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNo concern.
How this organisation is allowed to function is beyond me. Put in countless complaints about one of their properties next door where the garden is full of dog faeces. 4 dogs at the property and countless cats interbreeding. Informs me that it is an environmental health concern and that other than writing the tenant a letter, there is nothing they can do. It does not pay, or so it seems, to be an honest tenant. People should not have to put up with trash because a housing association is only concerned with getting it's rent.
Richard · 13 November 2019
★★★★★ 5/5
TrustpilotReally lovely lady called Donna offered support and listened
Donna called to offer me some advice and support. I’m very grateful for her call and she was extremely supportive and listened. Thank you for your help and kindness
Percy · 8 March 2023
Agent replied · 11 June 2024
Hi Percy, thank you for your lovely feedback. We will make sure to share this with Donna and the team.
★★★★★ 1/5
TrustpilotAbsolutely disgusting customer service
Absolutely disgusting customer service. I have been waiting for 5 weeks for a repair. The contractors (FORTEM) don't show up. Or the wrong person. Orbit pass you from pillar to post, constantly saying that they will ring you back and not once have they done so. This is not the first time I have had problems with orbit and their contractors FORTEM. They are a disgrace to the housing association group of companies. Orbit have all these so called departments that you as a customer can ask for help. When in reality it's all lies and they are just putting up a front. Iff anyone can get social housing with someone else, please choose them before orbit. Mark's out of 10 for orbit and their contractors FORTEM 0/10 crap.
Michael · 12 November 2019
★★★★★ 5/5
TrustpilotI found myself in a situation where i…
I found myself in a situation where i needed support and advice and the lady (Sharon) who assisted me was fantastic. She went above and beyond what I expected to help me resolve a serious situation. Absolute credit to the orbit team!
Stephanie · 23 June 2021
Agent replied · 11 June 2024
Hi Stephanie,We're so glad Sharon was able to support you when you needed it. Thank you so much for taking the time to leave the positive review.
★★★★★ 5/5
TrustpilotBeen with orbit nearly 10 years…
Been with orbit nearly 10 years Kettering and they have been so understanding I’ve been to hell and back and they have supported me never put me under stress highly recommend well done orbit
Scarlett · 25 August 2022
Agent replied · 11 June 2024
Hi Scarlett, thank you very much for leaving such lovely feedback and we are so pleased that having been with us for so long, you have been happy with the service you have received. Thank you
★★★★★ 5/5
TrustpilotAmazing help and support offered which…
Amazing help and support offered which I never realised was so available and positively given without making me feeling ashamed ... Thank you so much!!
Dawn · 27 June 2023
Agent replied · 11 June 2024
Hi Dawn, thank you so much for such great feedback. We will share this with the team.
★★★★★ 5/5
TrustpilotOK no problems very well mannered good…
OK no problems very well mannered good job 14
Barry · 18 June 2024
Agent replied · 24 August 2024
Hi Barry,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
★★★★★ 5/5
TrustpilotPolite efficient and helpful engineer
Mrs · 25 August 2024
Agent replied · 23 October 2024
Hi Karen,We're really glad to hear this and thank you for taking the time to leave some feedback. Thanks, Orbit.
★★★★★ 5/5
TrustpilotThe engineer was brilliant at his work
Mr · 21 July 2024
Agent replied · 24 August 2024
Hi David,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
★★★★★ 4/5
Trustpilotsame engineer
same engineer arrived as last service. very polite
Miss · 3 July 2024
Agent replied · 24 August 2024
Hi Linda, thank you for taking the time to share some feedback and we're very glad to have helped. We'll pass your comments on to the team. Thanks, Orbit.
★★★★★ 5/5
TrustpilotVery polite gentleman and extremely…
Very polite gentleman and extremely knowledgeable and helpful
Dawn · 2 July 2024
Agent replied · 24 August 2024
Hi Dawn,Thank you for taking the time to share some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
★★★★★ 1/5
TrustpilotBeen trying to login to their portal…
Been trying to login to their portal since February and despite many emails getting nowhere. The registration/login system is fundamentally flawed - absolute joke. Apparently digital team don't use the phone so this extends the pain.
Paul · 11 May 2022
Agent replied · 11 June 2024
Good Afternoon,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
★★★★★ 5/5
TrustpilotVery professional gent.
Dec · 22 September 2024
Agent replied · 23 October 2024
Hi Dec,Thank you for taking the time to leave some feedback. We're pleased you were happy with the service. Thanks, Orbit
★★★★★ 5/5
TrustpilotGreat job
Great quick friendly
Barrie · 22 September 2024
Agent replied · 23 October 2024
Hi Barrie,Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
★★★★★ 5/5
TrustpilotQuick and easy check professional
Rich · 19 August 2024
Agent replied · 24 August 2024
Hi Rich,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
★★★★★ 1/5
TrustpilotOrbit took over the management of our…
Orbit took over the management of my daughters shared ownership freehold private estate last year and issued a section 20 series of documents outlining expensive maintenance contracts that they were about to enter into regarding the communal areas to our shared ownership houses. We have been maintaining these areas ourselves for the past 16 years with the approval of the original freeholder Chiltern hundreds / Paradigm housing association that we purchased our house through. They asked us for comments on the consultation proposals but completely ignored every single email I sent them explaining that we maintained the communal areas ourselves. They were prepared to discuss this on the phone but not in writing and also one of my neighbours arranged a meeting with the Stratford team on the phone which I attended with several other neighbours in which they produced a newly written plan of the communal areas which was different from the original which i was given on the purchase of the lease in 2002. This was pointed out to them but it was ignored, and they recently sent their appointed landscape gardeners to walk round with Leaf Blowers for several hours even though the areas were free from leafs. I have written to the Ministry for housing complaining of the way Orbit have completely ignored us during the consultation period in regard to their section 20 notice, and we are awaiting new legislation which will force freeholders to behave fairly to shared leaseholder owners in the future. Orbit have since sent out letters which show no service charges or management fees for 2019.
Marc · 20 June 2019
★★★★★ 5/5
TrustpilotPolite
Polite, showed respect clean and tidy
JM · 1 August 2024
Agent replied · 24 August 2024
Hi,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
★★★★★ 5/5
TrustpilotP&P satisfaction
Speedy friendly signing up process
Pedro · 16 August 2024
Agent replied · 24 August 2024
Hi Pedro,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
★★★★★ 5/5
TrustpilotThe engineer was friendly
The engineer was friendly, tidy & quick.
CollectPlus · 12 July 2024
Agent replied · 24 August 2024
Hi,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
★★★★★ 5/5
TrustpilotVery pleased with all the service
Very pleased with all the service. Engineer very polite. Thankyou
Mahinder · 16 May 2024
Agent replied · 11 June 2024
Hi Mahinder,Thank you so much for the feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
★★★★★ 5/5
Trustpilotsharon was amazing in doing her job yet…
sharon was amazing in doing her job yet bein there to listen and not judge...and was so good to have someone to listen n help me ..no matter what day or time ...she is a credit to orbit ...☺️
Janet · 27 October 2021
Agent replied · 11 June 2024
Hi Janet, thank you for taking the time to leave this feedback. We will pass on your kind words to Sharon, thanks again.
★★★★★ 1/5
TrustpilotDrugs and intimidation is fine!
Lets put it this way, they let the residents do what they want, drugs and intimidate their neighbours, Don't move into one of their property as you could move next to one of their druggy and be could be stuck in hell!
Danieldep · 19 March 2021
Agent replied · 11 June 2024
Good Morning, I am sorry to hear of these issues and we do take such matters very seriously. In order for us to investigate this further please contact our Customer Relations Department on the below to discuss this matter further.Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
★★★★★ 5/5
TrustpilotJoanne has been a great help to myself…
Joanne has been a great help to myself helping me sort things out an I would like to say thanks for all the help an support
Chris · 5 March 2021
★★★★★ 5/5
TrustpilotFriendly and efficient staff
Jude · 20 August 2024
Agent replied · 23 October 2024
Hi Jude,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
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