Trusted Agent profile · Hailsham
★★★★★
697 reviews across 2 platforms
Marshfoot Lane, Hailsham, BN27 2RE
Linden Homes Kent's office in Hailsham, at Marshfoot Lane, is rated 2.4 out of 5 across 697 reviews on two platforms, including 2 Google reviews rated 2.0.
Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
5/5
TrustpilotDamien
Damien, was very friendly, easy going and made me feel very comfortable, was very knowledgeable of the development and options, was more than happy to show me around without an appointment. Thank you
Helen, We're so glad to hear you had such a positive experience! It's wonderful that our team member was so helpful and knowledgeable. We appreciate your kind words. Kind Regards, Marcus Linden Homes
5/5
TrustpilotFriendly staff.
William took the time to explain and show the plot and show home. Very friendly and approachable.
Hi Miss NOSHEEN RAZA, We're so glad to hear our team provided such a helpful and friendly experience. We appreciate your kind words! Kind Regards, Marcus Linden Homes
5/5
TrustpilotAllison Melia at Ferriby Fields was…
Allison Melia at Ferriby Fields was brilliant and made everything smoother. Helpful, kind and informative
5/5
TrustpilotReally helpful and really helped with…
Really helpful and really helped with giving us options of different properties within our budget thanks again
Hi Richard, We're so happy to hear we could help you find options within your budget. We appreciate your kind words! Kind Regards, Marcus Linden Homes
5/5
TrustpilotGreat experience with Andrea
Great experience with Andrea. She explained clearly how home exchange worked, how upgrades worked and gave us a knowledgable tour of the show homes. She also followed up with further information for us to consider that helps us in making decision towards buying a new home.
Hi Zul, We're happy to hear that you had a great experience. It's wonderful that the information about home exchange and the tour were helpful. We appreciate you taking the time to share your feedback and are glad the follow-up information is useful for your decision. Kind Regards, Marcus Linden Homes
5/5
TrustpilotHighly recommend Linden Homes!
So far our experience with Linden Homes has been absolutely fantastic. The sales office have been amazing, they’ve been incredibly helpful, patient, and supportive throughout the process so far. They are always quick to respond and brilliant at keeping us up to date at every stage.
Hi Talia Hawke-Smith, We're happy to hear that you've had such a fantastic experience. It's wonderful to know that our sales team has been so helpful, patient, and supportive throughout your journey. We appreciate your kind words and are pleased we could make the process reassuring and stress-free for you. Thank you for recommending us! Kind Regards, Marcus Linden Homes
4/5
TrustpilotOur new home
We recently bought our new house from Linden homes. This is a retirement home for us and we would like to share our experience with you. The negatives.We were not too impressed by the build quality as we have had more than our fair share of problems since we moved in, the standard of some of the interior work left a lot to be desired. Problems aside from the expected snaggings that come with buying a new build. At this point we would have been looking at a two star review. The positives. We have now been in for nine months and thankfully all the problems we have reported thus far have been dealt with in a timely manner.Rachael, Andy and Hannah in the Sales team were particularly helpful and supportive with issues we encountered along the way.Everyone we have had dealings with on site have been helpful and good to deal with.Thank you to Tracey and the customer care team in the office answering the phones, dealing with our requests and responding to emails promptly.Fiona is particularly instrumental in overseeing the work which needed doing. She is very keen to let us know how things are progressing which we really appreciate.The Customer Care team and others who have visited to carry out remedial work have also been good and see that issues are resolved.
5/5
TrustpilotGreat site and amazing experience…
Great site and amazing experience getting well detailed information from the sales rep. Thank you
Hi Temi, We're so glad you had a great experience and found our sales representative helpful. We appreciate your kind words! Kind Regards, Marcus Linden Homes
5/5
TrustpilotReally informative and time spent…
Really informative and time spent explaining everything to us
Hi Rose , We're glad to hear we could provide such an informative experience for you. Thank you for your kind words! Kind Regards, Marcus Linden Homes
5/5
TrustpilotCoventry - the Meadows at Woodland View
We purchased our house at the Coventry the Meadows at Woodland View and we couldn’t be happier with our first home, and could not recommend a Linden Home enough! Sharron (sales lady), Laurie (customer service representative) & Mark (site manager) have been absolutely brilliant. I highly doubt our home buying journey would have been as enjoyable without them!
5/5
TrustpilotLove our home
We brought a fletcher linden home at falfield grange the site was finished this was the last house pretty much ready to go. Sales team were brilliant always had someone to get in contract with. (Becci was fantastic) We have had a few snags since moving in which is to be expected from a new home. We did have a leak from the hot water tank which we were not impressed with but things happen. The customer service team were brilliant got someone out straight away, Hayley, Shaunagh & April such lovely people friendly on the phone really understand where your coming from, they have made sure someone has booked work in to sort the snags straight away so we can not complain at that. David the site manager who came down from the brockworth site to help sort some snags has been fantastic, always in contact with me checking things have been sorted. We love the small housing estate we live on the views are fantastic. The size of the house we got we paid a very good price for it considering what else is around. The only negative review I would give is the garden not being very level and bumpy, patio slabs very basic only a few put down.
5/5
TrustpilotThe customer representative was…better
The customer representative was excellent
Hi Muideen, We are so happy to hear that our representative provided you with excellent service. We appreciate your kind words. Kind Regards, Marcus Linden Homes
5/5
TrustpilotThe sales team were very helpful and…
The sales team were very helpful and responsive
Hi Pauline, We are so pleased to hear that our sales team provided you with such helpful and responsive service. Your positive feedback is truly appreciated. Kind Regards, Marcus Linden Homes
1/5
TrustpilotYou will realise snag list is so high once you bought the house and they would not rectify them
I bought a 4bed show home in shinfield Medows in 2018. When I first got the keys , I realised bath shower curtain is missing. They have taken it to fix it to different house. There was a big snag list including tiles not fixed properly, bath, door frames, kitchen cupboards wrongly fit. You wouldn’t believe how bad the house was. I was waiting for so long them to rectify it. Time to time someone come and they would say they have brought the wrong door or it is a too much of big job. They have to come again. Still they have not rectified anything in to 5 years from buying the house. They will only be nice till you buy the house.
5/5
TrustpilotElsie was absolutely amazing
Elsie was absolutely amazing, 10/10.
5/5
TrustpilotAshton and Julia have been amazing…
Ashton and Julia have been amazing helping me secure my dream home at Edwalton fields! Very nice and we are grateful for their help so far!
Hi Alexandros, We're happy to hear that you had such a positive experience securing your dream home! We appreciate your kind words and are grateful for your feedback. Kind Regards, Marcus Linden Homes
5/5
TrustpilotDenise very helpful and knowledgeable…
Denise very helpful and knowledgeable 5stars
Hi Roy, We're so glad to hear that our team member provided such helpful and knowledgeable assistance. We appreciate your kind words! Kind Regards, Marcus Linden Homes
1/5
TrustpilotBrefunde aware
Be aware. Read small print. My wife and i put a deposit of £99. Down on a house. Thought that was the one for us. But didnt no less then 24hrs,we changed our minds, that was a month ago, just found out, they dont give refunds only on a £1000 a £100 isent much to them with cost of living you would think as a good conpany they would give you your money back. So make sure you dont hand, a deposit over unless you are a 100% sure. Your lose it descusting. These companys take it very qwick thoe. Thanks Lindin Mark Jordan.
5/5
Trustpilotsales enquiry
very helpful sales person, knowledgeable
Hi Mr Cooper, We're so glad to hear our salesperson was helpful and knowledgeable. We appreciate your kind words. Kind Regards, Marcus Linden Homes
5/5
TrustpilotThe way I was served
Hi Johnwealth, We appreciate you taking the time to share your feedback with us. We're glad to hear about your experience. Kind Regards, Marcus Linden Homes
5/5
TrustpilotPleasley view dream home!
Buying our linden home was so peacefully easy! We was showed 2 styles that were exactly what we was looking for.
Hi Katie, We're happy to hear that buying your new home was a peacefully easy experience! It's great to know that you found the perfect style and fell in love with it. We appreciate your kind words about our friendly team and the beautiful finish of your home. We're so glad you enjoyed choosing your kitchen, flooring, and tiles. It's wonderful that the few minor snags were sorted quickly. Thank you for mentioning the team members who helped you along the way; we appreciate your feedback! Kind Regards, Marcus Linden Homes
5/5
TrustpilotThe presentation
The presentation by agent was excellent.
Hi Mr. Narendar Mistry, We're so glad you appreciated our agent's presentation and the property's quality. We understand the location wasn't ideal for your needs. Kind Regards, Marcus Linden Homes
5/5
TrustpilotGreat customer care!
Hi Christie, Thank you for taking the time to leave us a review. We’re delighted to hear about the positive customer service experience you received. Kind Regards, Marcus Linden Homes
5/5
TrustpilotFabulous experience with Linden Homes!
Fabulous experience with Linden Homes! I bought a flat on their Spinnaker development and right from the start was very impressed. Gareth and the sales team were very efficient and the completion took place exactly on time. The aftercare from the site team, especially Mark the site manager was extremely good and the couple of snags I had were fixed very quickly. The quality of build was also very good. I would defer recommend Linden Homes as a good developer to buy from.
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