Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFirst time buyer - Littleport
As a first-time buyer, I was pleased with the support I received from Linden Homes throughout the process.
Colin, Samantha, Rachel, Kevin and Wayne were helpful, approachable and kept the process moving at every stage. Having an understanding team around me made reaching each milestone much less stressful.
The solicitors and mortgage broker recommended by Linden Homes were also excellent which helped make the process run smoothly from start to finish, given they know each other and work together often it makes things happen sooner due to each parties knowledge of the development already being present.
Especially appreciate the care after completion, willingness to check in and make sure things are ok and provide a small skip to get rid of cardboard as well as garden rotavation and a good clean prior to moving in.
Would highly recommend buying flooring and fitting through them as well as an appliance package, made life a lot easier and makes moving in simple!
Overall, it was a very positive experience and I am grateful for all the support I received. I would happily recommend Linden Homes to other buyers.
Matthew · 5 October 2026
Agent replied · 10 October 2026
Hi Matthew,
We are happy to hear that your very first property purchase went so smoothly and that our team provided such steady support throughout the entire journey. It is wonderful to know that our staff made reaching each key stage a far less stressful experience for you.
We are also glad that our recommended legal and financial partners were able to work together efficiently to keep everything moving forward without delay. Knowing that the pre-move preparation, such as the initial cleaning and garden groundwork, along with the convenience of our waste disposal support after handover, helped ease your transition into your new space brings us great satisfaction.
Furthermore, we appreciate your positive note regarding the optional interior features and appliance additions. Our goal is always to make moving in as straightforward and comfortable as possible. Thank you so much for taking the time to share your experience and for recommending our services to future buyers. We hope you enjoy every moment in your new home.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotClare at Pleasley View was brilliant. The new homes look really good.
Clare was brilliant when we popped into Pleasley View yesterday.
She coped well with my daughter's 3 year old son, and 9 month old daughter who were creating interruptions during our discussions.
She had an excellent level of knowledge, both during our initial discussion then whilst looking round the show house.
She went into the various schemes available to assist any purchase.
So would my daughter buy a home from Linden. Yes if all falls into place. Well she’s booked a second appt with Clare and intends to travel further a field to look at the showroom for another build as Pleasley didn’t have that design as a showroom.
Thank you Clare, you are a credit to Linden Homes.
Mark, Becky Ethen & Emelia
Mark · 22 September 2026
Agent replied · 10 October 2026
Hi Mark ,
We are so pleased to hear about your positive experience with us. It's wonderful to know that our team member was able to assist you effectively, even with the delightful interruptions from your grandchildren. We pride ourselves on the knowledge and helpfulness of our staff, and it's fantastic that this was evident during your visit and tour of the show home. We appreciate you highlighting the efforts made to discuss the various purchase schemes. We are glad your daughter is considering our homes and has a follow-up appointment. Thank you for your kind words; we truly value your feedback.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotRhodri was so helpful polite and curtious
Rhodri was so helpful and informative i had spoken to him several times and always found him to be very polite and courteous then when my daughter and i went to visit the site he was equally so he took us around the showhome showed us on the site plan and explained to us the difference in that and the other style home for sale and gave us the paperwork with both styles on to take home and consider .
Mrs · 19 September 2026
Agent replied · 10 October 2026
Hi Mrs Margaret Hughes,
We are so pleased to hear that our team member provided such helpful and informative service during your visits. It's wonderful that they were polite, courteous, and took the time to explain the different home styles. Thank you for your kind words!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotWe had a great experience with Andrea…
We had a great experience with Andrea at the Priors Hall development for Linden Homes.
Andrea was friendly, welcoming and very knowledgeable about the development and the properties we viewed. She took the time to answer all of our questions clearly and never made us feel rushed or pressured.
What stood out most was how helpful and professional she was throughout the visit. She gave us the information we needed, explained the different options properly and made the whole viewing experience feel relaxed and straightforward.
Buying a home is a big decision, so having someone who is approachable, patient and genuinely helpful makes a real difference.
Thank you Andrea for making our visit such a positive experience. We would highly recommend speaking with her if you are considering a Linden home at the development.
Derek · 13 September 2026
Agent replied · 22 September 2026
Hi Derek,
Thank you for taking the time to share your experience. We’re delighted to hear that Andrea made such a positive impression during your visit to Priors Hall.
Providing knowledgeable, friendly and supportive guidance is something we pride ourselves on, and it’s wonderful to know Andrea helped make the process feel relaxed and straightforward. We’ll be sure to pass on your kind feedback.
Thank you for recommending Linden Homes, and we wish you all the best with your home-buying journey.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotVisited the Willow Woods development at…
Visited the Willow Woods development at Ely. Had a great experience. Damien took care in showing us around a part built property, a fully completed property and an established part of the development. All completed in a relaxed manner. Didn't feel rushed and was allowed to absorb the detail of everything. Any queries we had were fully answered. If you are considering a new build in Ely then the development is well worth considering. Damien made the viewing experience easy.
Terry · 7 September 2026
Agent replied · 22 September 2026
Hi Terry,
We are so pleased to hear about your positive experience at our development. It is wonderful to know that you felt comfortable and unhurried during your visit, and that all your questions were thoroughly answered. We truly appreciate your kind words and recommendation.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotHyacinth was Amazing
Hyacinth was incredibly welcoming from the moment we arrived. She was very knowledgeable about the site and made the whole experience informative and accommodating. She took the time to explain all the available options clearly and offered a personal, tailored approach throughout our viewing.
Hyacinth is a real asset to the business, her professionalism and warm manner made a noticeable difference to our visit.
Neil · 24 August 2026
Agent replied · 22 September 2026
Hi Neil,
We are so pleased to hear about your positive experience. It's wonderful to know that our team member was welcoming, knowledgeable, and provided such a helpful and personalized approach during your visit. We truly appreciate your kind words.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotAPPRECIATION , DELIGHT WITH OUR NEW HOME AND THE WHOLE JOURNEY we are absolutely thrilled to have…
We are absolutely thrilled to have taken ownership of our new Linden home, we are very happy with every part of the experience. From the moment we first enquired, Collins , Sam , Claire has been so helpful, they are friendly, and professional , they took the time to answer all our questions, kept us updated at every step, encouraged , advised us and made what can be a stressful process feel smooth and straightforward.
Bolaji · 18 May 2026
Agent replied · 29 May 2026
Hi Bolaji &Adesoji Adeniran,
We are so pleased to hear how happy you are with your new home and the entire experience. It is wonderful to know that our team provided such helpful and professional support throughout your journey. We truly appreciate your kind words and recommendation.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
Trustpilot⭐⭐⭐⭐⭐
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We’ve had a fantastic experience with Linden Homes at Willow Woods in Ely. From start to finish, Damien and Adrianna have been incredibly helpful, friendly and professional throughout the whole process.
They’ve always been available to answer our questions, keep us updated and make what can be a stressful experience of buying and moving house feel so much easier. Nothing has ever been too much trouble, and we really appreciate all the help and support they’ve given us.
We’re absolutely delighted with our new home and would highly recommend Linden Homes, especially Damien and Adrianna, for their excellent customer service. Thank you both for everything! 🏡👏
Anthony · 7 October 2026
★★★★★ 5/5
TrustpilotGreat 1st time buyer experience.
Our overall experience has been great. Our sales advisor Benedict Porteous was supportive from the outset and throughout. As first time buyers, we had lots of questions and found many parts of the house buying process stressful and overwhelming, but Ben always assured us and answered questions swiftly, and never made it feel like we were asking too much. The whole site team did an amazing job of getting our house completed in time for our preffered move in period, despite battling bad weather, so their hard work to get it completed was very much appreciated. The site manager Paul (Smith I think) has also been great and has helped with any snags/quieries very positively, aiming to uphold high standards and finishes, helping to recognise and rectify any snags efficiently. Being the first (and currently only) homeowners to move onto the estate, we are still very much surrounded by building works, however the site team have been respectful and polite at all times.
Jessica · 13 January 2026
Agent replied · 24 January 2026
Hi Jessica,
We're happy to hear that you had a great experience. It's wonderful that our sales advisor was supportive and swiftly answered your questions as first-time buyers. We appreciate your recognition of the site team's hard work in completing your home despite weather challenges. We're also glad that the site manager addressed any snags efficiently. Thank you for recommending our team.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotExcellent service and after care
We have now been living in our new build home for a year and couldn’t be happier with our experience. The house has been built to a really high standard and we have been so impressed with the quality and finish of our home.
Like with any new build, we have had a few minor issues along the way, but what has really stood out to us is how quickly and efficiently everything has been dealt with. Nothing has ever been too much trouble, and any concerns we have raised have been resolved in a very timely manner.
The level of customer service and support we have received throughout the year has been fantastic. It’s reassuring to know that if something does need attention, it is listened to and sorted without any unnecessary hassle.
After a year of living here, we can honestly say we absolutely love our home and would happily recommend them to anyone looking for a well-built new home with excellent aftercare. ⭐️🏡
MrsR · 5 October 2026
Agent replied · 10 October 2026
Hi mrsR,
We are happy to hear that you are enjoying your first year in your new place. It is wonderful to know that the overall craftsmanship met your expectations and that you are satisfied with the final result.
We appreciate you highlighting our team's response to the smaller property items that needed attention. Resolving those initial matters promptly and keeping the process stress-free for residents is a top priority for us. Knowing that our ongoing support provided peace of mind throughout your move-in period brings us great satisfaction.
Thank you very much for sharing your positive journey and for recommending our work to others. We remain committed to providing high standards of service to all our homeowners. We hope you continue to make wonderful memories in your space for many more years to come.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotBen is a knowledgeable and pleasant guy…
Ben is a knowledgeable and pleasant guy at the Kirby Cross site. He is efficient and knows all there is to know about the houses and the site. First class.
Stephen · 21 September 2026
Agent replied · 10 October 2026
Hi Stephen G,
We are delighted to hear such positive feedback about your experience at the Kirby Cross site. It's wonderful to know that our team member provided you with such knowledgeable and efficient service.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotGreat Customer Experience
From the moment Sarah showed us around the property, she made the entire experience feel genuinely personal, supportive and positive. She has continued to follow up thoughtfully since our last visit, showing a real interest in our progress rather than simply treating us as another enquiry.
Sarah listened carefully and compassionately to our requirements and personal circumstances, taking the time to understand what we needed from a new home. She then talked us through practical options that could genuinely help us move closer to making that dream a reality.
Her warmth, professionalism and exceptional customer service have made a significant difference to our experience. Buying a new home can feel daunting, but Sarah has made us feel listened to, valued and confident about the possibilities ahead.
We would highly recommend Linden Homes, particularly because of the outstanding care and service Sarah has provided. She is a real credit to the company.
Venkat · 8 September 2026
Agent replied · 22 September 2026
Hi Venkat,
We are so pleased to read your wonderful feedback and truly appreciate you taking the time to share your experience with us. It is incredibly rewarding to know that our team member made such a positive and personal impact on your journey to finding a new home. We are delighted that their professionalism, warmth, and exceptional care made you feel listened to, valued, and confident. We understand that buying a new home can be a significant undertaking, and we are committed to providing supportive and personalized service every step of the way. Your kind words reinforce our dedication to making this process as smooth and positive as possible for all our customers. Thank you for your high recommendation.
Kind Regards,
Marcus
Linden Homes
★★★★★ 1/5
TrustpilotWe are mid-way through purchasing a…
We are mid-way through purchasing a home with Lindens.
We have requested to talk about our concerns to the Sales and Marketing Director, Hannah - who has refused to speak to us in person or over the phone.
Lindens will not take your concerns seriously about 1) Misplacing data (or losing it) 2) discussing incentives (in person, or re-visiting them) 3) When you have been told you cannot meet the sales manager but told to progress with the reservation. The director then proceeded to say this was unfactual and we did have access to a manager?
Unfortunately we do not feel like Linden's have any priority for customer concerns and this will now be escalated by ourselves. Only quite patronizing emails to their customers skimming over their complaints.
The higher staff members quite clearly sit behind the sales team (@ Parkgate Denise and Lesley) who are wonderful, despite the circumstances of our experience.
A horrendous experience for two First time buyers. It is an awful feeling to not be able to speak to a senior figure when you have concerns about arguably the biggest purchase of your life.
*I would be more than happy to share their correspondence (only by emails!) to anybody who may be also concerned, or is thinking about purchasing a property and may be hesitant!*
Bradley · 7 September 2026
Agent replied · 22 September 2026
Hi Bradley,
Thank you for taking the time to share your feedback.
We appreciate that purchasing your first home is one of the most significant commitments you will make, and it is disappointing to read that aspects of your experience have left you feeling frustrated and unsupported.
We understand your concerns relate not only to elements of the purchasing process itself, but also to the way those concerns have been handled and communicated. We recognise how important it is for customers to feel listened to and confident that their queries are being fully considered throughout their homebuying journey.
We note that you remain in contact with the regional team regarding the matters you have raised, and we trust this dialogue will provide the appropriate opportunity to continue those discussions and address any outstanding concerns.
Whilst we appreciate your wider comments, it is pleasing to see your recognition of Denise and Lesley at Parkgate, and we will ensure your feedback is shared with them.
Thank you again for sharing your experience. Feedback of this nature is important as it helps us continually review and improve the service we provide to our customers.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotPippa was exceptionally helpful
Pippa was exceptionally helpful, caring , patient and dedicated throughout the process of our reservation. I will always give my recommendations to her and her team.
Augustine · 25 September 2026
Agent replied · 10 October 2026
Hi Augustine,
We are so pleased to hear about your positive experience with our team member. It's wonderful to know that their helpfulness, caring nature, patience, and dedication made such a difference throughout your reservation process. We truly appreciate your recommendations.
Kind Regards,
Marcus
Linden Homes
★★★★★ 4/5
TrustpilotBamford Park, Lighthorne
Sarah from Bamford Park has been amazing. Always there when needed making the purchase easy. She has been a superstar. Also Russel has been great to deal with, they managed to bring the completion early 🙂. I would 100% rate the staff at this development
Helen · 10 May 2026
Agent replied · 29 May 2026
Hi Helen,
We're happy to hear that the purchase was easy and that our team was always there when needed. We appreciate you mentioning how they brought the completion early. Thank you for your positive feedback.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotWe have had a very positive experience…
We have had a very positive experience with Linden Homes so far. The staff have been friendly, helpful, and supportive throughout the process. They have answered our questions and guided us through the different stages of buying our first home. We really appreciate their customer service and support, which has made the experience much more reassuring and enjoyable. We are excited about our new home and look forward to moving in!
Sunitha · 6 October 2026
Agent replied · 10 October 2026
Hi Sunitha,
Thank you for sharing your feedback. We are thrilled to hear that buying your first property has been such a smooth and reassuring experience. Our team takes great pride in guiding buyers through every step of the journey, and it is wonderful to know their support made a positive difference. We wish you all the best as you prepare to move into your new space.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotSharon was really helpful and…
Sharon was really helpful and informative with explaining the first time buyer process. Look forward to the next steps of getting my potential new home 😊
Emily · 5 September 2026
Agent replied · 22 September 2026
Hi Emily,
We're so happy to hear that our team provided such helpful and informative guidance on the first-time buyer process. We look forward to assisting you further!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotInitial thoughts
We have just started our journey with Liden Homes and I hope it continues in the positive way that it has started. We registered our interest and within hours we got a
Call from Rhodri and he has been ever so helpful and informative since. We went for a visit and he showed us around the
Show home and site, answered all our questions and provided lots of helpful information and documentation.
Alexandra · 13 September 2026
Agent replied · 22 September 2026
Hi Alexandra,
We're so pleased to hear that your journey with Linden Homes has got off to such a positive start. It's wonderful to know that Rhodri has been so helpful and informative, taking the time to answer your questions and guide you through the development. We'll be sure to pass on your kind feedback, and we look forward to supporting you throughout the rest of your home-buying journey.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotMy sales advisor rodh was very helpful…
My sales advisor rodh was very helpful in helping me as a first time buyer. Viewing the properties were helpful and rodh was knowledgeable about the site and area which helped us narrow things down. Easy to get overwhelmed with things but rodh gave us written information on things, videos to watch and followed us up till the end. Even tho we didnt buy with linden i felt supported and well informed! Thanks again!
Izzati · 15 August 2026
Agent replied · 22 September 2026
Hi Izzati,
We're so pleased to hear about your positive experience as a first-time buyer. It's wonderful that our advisor was able to provide such helpful and knowledgeable support throughout your property search, making a potentially overwhelming process much smoother. We appreciate you sharing your feedback.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotColin turned a disappointing key-pickup experience into a true 5-star service!
I recently bought my new home at Quantum Fields in Littleport. My initial experience with the estate agent when picking up the keys was really disappointing. It happened quickly on a very busy road, communication was difficult, and it just felt like a rushed "hello and goodbye" moment. I didn't expect flowers or champagne, but picking up the keys to your new home should be a special moment, and it felt really weak.
Anna · 15 August 2026
Agent replied · 22 September 2026
Hi Anna,
We appreciate you sharing your detailed experience with us. We understand that the initial key collection did not meet your expectations for such a significant moment, and we acknowledge that it felt rushed. We are truly delighted to learn that our team member was able to completely turn your experience around and leave such a positive and lasting impression. We are incredibly proud of our long-serving colleagues and their dedication to our customers. It is wonderful to hear that this positive interaction has led you to recommend us to others. Thank you for your valuable feedback.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
Trustpilot1st time buying
Ash &Tara kept me informed every step of the way.Nothing was too much trouble !! Excellent customer service
Stephen · 28 September 2026
Agent replied · 10 October 2026
Hi Stephen,
We are so pleased to hear that our team kept you informed and provided such excellent customer service throughout your experience. We truly appreciate your positive feedback!
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotStuart was exceptional and explained e…
Stuart was exceptional and explained e everything in detail nothing was too much trouble 'great guy' 👍
Ann · 27 September 2026
Agent replied · 10 October 2026
Hi Ann,
We're so happy to hear about your positive experience! We truly appreciate your kind words about our team member's helpfulness and detailed explanations.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotWe visited Linden Homes at Kings Newton…
We visited Linden Homes at Kings Newton recently and had a really positive experience with the sales team. Andrea and Martin were both incredibly welcoming, knowledgeable and easy to talk to from the moment we arrived.
Karen · 18 May 2026
Agent replied · 29 May 2026
Hi Karen,
We are so pleased to hear about your positive experience at our Kings Newton development. It's wonderful to know that our team made you feel welcome and provided helpful, pressure-free information during your visit. We appreciate you taking the time to share your kind feedback.
Kind Regards,
Marcus
Linden Homes
★★★★★ 5/5
TrustpilotAllison Melia was very well informed
Allison Melia was very well informed, we got an almost immediate appointment and visited the show homes - she was very well informed, attentive and knowledgeable. She went through the different ways to purchase and which plots were available together with current incentives. The only reason we have not proceeded is because of a family illness which means we have had to put things in hold
Ellie · 26 May 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
