Trusted Agent profile · Hailsham
★★★★★
699 reviews across 2 platforms
Marshfoot Lane, Hailsham, BN27 2RE
Part of Linden Homes Kent, see every office.
Linden Homes Kent's office in Hailsham, at Marshfoot Lane, is rated 2.4 out of 5 across 699 reviews on two platforms, including 2 Google reviews rated 2.0.
Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
5/5
TrustpilotStuart was exceptional and explained e…
Stuart was exceptional and explained e everything in detail nothing was too much trouble 'great guy' 👍
Hi Ann, We're so happy to hear about your positive experience! We truly appreciate your kind words about our team member's helpfulness and detailed explanations. Kind Regards, Marcus Linden Homes
5/5
TrustpilotAllison Melia was very well informed
Allison Melia was very well informed, we got an almost immediate appointment and visited the show homes - she was very well informed, attentive and knowledgeable. She went through the different ways to purchase and which plots were available together with current incentives. The only reason we have not proceeded is because of a family illness which means we have had to put things in hold
5/5
TrustpilotRECOMMEND 100%
The whole team are so brilliant and have done their absolute best for and by us so far. Damien has been a brilliant help, incredibly thorough and has helped us at every step of the way.
Hi Eloise, We're happy to hear that our team has been so helpful and supportive. We appreciate your positive feedback and are glad that you've had such a great experience. Kind Regards, Marcus Linden Homes
5/5
TrustpilotI’m just starting out on this journey…
I’m just starting out on this journey to buy what I’m guessing will be my last house and it’s from Linden Homes at Linby Meadows - my last hurrah 🎉 my husband is indulging me with this our last adventure 😳 into the world of sellers/buyers & estate agents we are both in our ‘later years’ so some would say ‘it’s never too late’ luckily we have been dealing with Dave Tinsley (a man with a lot of patience and good advice!!) who’s been brilliant 🤩 so far so good - will update you all as we move further ahead (hopefully!!) 😂
Hi Lynn, We're happy to hear that you're having a positive experience with your new home journey at Linby Meadows. It sounds like an exciting adventure! We appreciate your kind words and are so glad that our team is providing excellent support. We wish you all the best with your move. Kind Regards, Marcus Linden Homes
5/5
TrustpilotAn absolute pleasure to deal with!
Charlotte and Helen were absolutely fantastic throughout the sales process and we couldn't recommend them enough!
Hi Sam, We are so glad to hear about your fantastic experience with our sales process. We truly appreciate your high recommendation! Kind Regards, Marcus Linden Homes
5/5
TrustpilotDenise at Bay View has been fantastic…
Denise at Bay View has been fantastic in guiding me through the process of securing my new home. She has worked so hard to ensure that everything been put in place. I'm extremely grateful & am now looking forward to moving in very soon.
Hi Jo, We're happy to hear that the guidance provided has been so helpful during this process. We're grateful for your positive feedback and wish you all the best as you move into your new home. Kind Regards, Marcus Linden Homes
4/5
TrustpilotMartin was very helpful and explained…
Martin was very helpful and explained all our options, and what would happen going forward.
Hi Amy, We're so pleased to hear that our team member was helpful in explaining your options and outlining the next steps. We truly appreciate your positive feedback! Kind Regards, Marcus Linden Homes
5/5
TrustpilotColin and Sam
Colin and Sam made the process for us as first time buyers incredibly smooth . They have always been welcoming. They were extremely helpful in answering all our questions and guided us from the beginning . Colin and Sam are very knowledgeable and professional at their work. They both are doing an outstanding job.
5/5
TrustpilotHannah in the office was absolutely…
Hannah in the office was absolutely wonderful. From initial phone call enquiry, telling me what to bring buying evidence to the office. Her tour showing me round the estate and house interiors, was very helpful. Going through the available options and updates was simple. As was making the reservation. Cant wait to move in.
Hi John, Thank you for your lovely review. We’re delighted to hear that Hannah provided such helpful support throughout your journey, from your initial enquiry through to reserving your new home. We’ll be sure to pass on your kind feedback to her. Congratulations on your reservation, and we look forward to welcoming you to your new Linden home soon. Kind Regards, Marcus Linden Homes
5/5
TrustpilotTop notch development, homes, location and customer. Care👌🏼
The Sales representative has the knowhow and expertise and experience to offer excellent customer care in help my family in this time of home search. He was patient and he was proactive. We are now looking forward to progress with our purchase of a Linden Home. We recommend Linden Home 100%
Hi Sabrina , We're absolutely delighted to hear about your positive experience with our sales representative. It's wonderful to know their expertise and proactive approach made your home search so much easier. We're thrilled you're looking forward to progressing with your purchase! Kind Regards, Marcus Linden Homes
5/5
TrustpilotSensational Sam and Colin - Linden Homes, Quantum Fields
We had an excellent experience with Linden Homes at Quantum Fields thanks to the outstanding service from Sam and Colin. From start to finish, they were professional, approachable, and incredibly helpful, always going the extra mile to make the process smooth and stress-free. Their communication was clear and timely, and nothing ever felt like too much trouble. A real credit to the team, highly recommended. We absolutely love our new home❤️
Hi Denise, We're happy to hear about your excellent experience and that the team provided such outstanding service. It's great to know they made the process smooth and stress-free for you. We appreciate you recommending our team! Kind Regards, Marcus Linden Homes
5/5
TrustpilotSam was brilliant
Sam was brilliant, highly recommended.
Hi SF, We are so glad to hear you had such a brilliant experience with us. We truly appreciate your high recommendation! Kind Regards, Marcus Linden Homes
5/5
TrustpilotSarah has been amazing
Sarah has been amazing, nothing is too much trouble and always keeps us up dated on progress
Hi Jeremy, We're happy to hear that everything went smoothly! We appreciate you taking the time to leave us such positive feedback regarding our services. Kind Regards, Marcus Linden Homes
1/5
TrustpilotVery disappointed with Linden Homes' accountability
Very disappointed with Linden Homes' response to a poorly built boundary wall. We purchased our home from Linden Homes around five years ago and have recently discovered that our boundary garden wall is leaning significantly and appears to be failing. We initially contacted Linden Homes for help but were told that, as the two-year workmanship warranty had passed, they couldn't assist us and that we should instead contact the provider of our 10-year extended warranty. We did exactly that, only to discover that the extended warranty apparently does not cover garden or boundary walls. We therefore contacted Linden Homes again looking for support. Unfortunately, the response was extremely disappointing. The person we spoke to seemed more interested in ending the call than understanding the issue or considering whether Linden Homes could offer any assistance. We have since had several builders look at the wall and every one of them has raised concerns about the quality of the original workmanship. In particular, we have been told that there appear to be no proper wall ties, with what look like just a small number of nails used instead. We don't think it's unreasonable to expect a wall like this to last considerably longer than five years. It's incredibly frustrating to discover that there are concerns about how it was originally built, while also finding that the wall isn't covered by the extended warranty on our home. We're now left with a potentially unsafe leaning wall and facing a significant repair bill on a new-build property that's only five years old. These simply aren't the sort of substantial remedial works we would expect to be dealing with so soon after buying a new home.
5/5
TrustpilotWe had a really positive experience…
We had a really positive experience with Colin. He was professional, helpful and took the time to explain everything clearly during our home demonstration. He answered all our questions and made sure we were happy with everything before completion. We really appreciated his time and support throughout the process.
Hi Maryam, We're so pleased to hear about your positive experience with your home demonstration. It's wonderful to know that everything was explained clearly and that you felt supported throughout the process. Kind Regards, Marcus Linden Homes
5/5
TrustpilotBeautiful New Home & outstanding experience!
We had an outstanding experience with our house builder, Linden Homes, from start to finish. The entire process was handled with professionalism, transparency, and genuine care, which made what can often be a stressful journey feel smooth and even enjoyable Danielle in the sales office was very attentive and friendly, helping us navigate the choices of finish and the upgrades we wanted.
Hi Joanne, We're happy to hear that you had an outstanding experience! It's great to know that the process was handled professionally and with genuine care. We appreciate your recognition of the quality of your home and the aftercare provided. Thank you for recommending us; we love that you love your new home! Kind Regards, Marcus Linden Homes
5/5
TrustpilotJan at Castlegate Knaresborough has…
Jan at Castlegate Knaresborough has been great in assisting us with finding and reserving our new home, and so far all communication and information has been clear and effective.
Hi L & R, We're happy to hear that the assistance you received during your home search has been great. We appreciate your positive feedback regarding our clear and effective communication. Kind Regards, Marcus Linden Homes
5/5
TrustpilotWest Park Quarter - 5* customer service
The service received from Danielle, Georgie and Steve has been amazing - they've all gone above and beyond and made the whole process really exciting for us!
Hi Molly, We're happy to hear that our team made the process exciting! We appreciate you acknowledging their dedication and going above and beyond. Thanks for your positive feedback! Kind Regards, Marcus Linden Homes
5/5
TrustpilotI had a great experience with linden…
I had a great experience with linden homes i got my keys yesterday the quality of the building is very very beautiful and nice i want to say thank you to sonia and Stuart they support me and my husband and they help us too much thank you again but the house looks beautiful every things is high quality thank you for all people who are making. This lovely houses with this quality
Hi Wafae, We're happy you're pleased with your new home's quality. It's great to hear that the team offered such valuable support during the process. We appreciate your positive feedback and thank you for sharing your experience! Kind Regards, Marcus Linden Homes
5/5
TrustpilotRhodri Has been fantastic polite and…
Rhodri Has been fantastic polite and friendly, he’s been really helpfully in answering all our questions we had about the plot and development which has given us the confidence to hopefully move forward with a sale.
Hi Nicholas, We are thrilled to hear about your positive experience and that our team member was so helpful and friendly. It's wonderful to know that their assistance with your questions has given you the confidence to move forward. Thank you for your kind feedback. Kind Regards, Marcus Linden Homes
5/5
TrustpilotHad a great experience with the sales…
Had a great experience with the sales rep, Hyacinth. Patiently discussed with us and showed us all the options we can have. She gave us professional suggestions based on our situation. Looking forward to the next step.
Hi YH Wong, We're delighted to hear about your positive experience with our sales representative. It's wonderful that you found the discussion helpful and received professional suggestions tailored to your needs. We appreciate your kind words and look forward to assisting you further. Kind Regards, Marcus Linden Homes
5/5
TrustpilotStuart
Stuart, helped us to choose the right home, he gave us all information that we was looking for and more. When comes to plots he went above and beyond, highly advising to get in touch with him when needed.
Hi Viorica, We are delighted to hear that you received excellent assistance in finding your perfect home. It's wonderful to know that you were provided with all the necessary information and more, and that the support regarding the plots exceeded your expectations. Kind Regards, Marcus Linden Homes
5/5
TrustpilotRhodri
We were shown round by Rhodri, and I couldn’t have asked for a better sales advisor. From the very start, he was friendly, attentive, and genuinely interested in finding the right product for our needs. He explained everything clearly without any pressure, which made the whole experience enjoyable and stress free.
Hi Thomas, We're so glad you had such a positive and stress-free experience. It's wonderful to hear that our advisor was attentive and helpful in finding the right fit for you. Thank you for sharing your feedback. Kind Regards, Marcus Linden Homes
5/5
TrustpilotExcellent Experience
I had a great experience at the Stoneleigh View development and was shown some houses by the lovely Hyacinth. She was extremely friendly and welcoming and was able to answer all of our questions.
Hi RDay, We are delighted to hear you had such a positive experience at our development. It's wonderful to know that our team member was friendly, welcoming, and helpful in answering your questions. Kind Regards, Marcus Linden Homes
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