Trusted Agent profile · Hailsham
★★★★★
610 reviews across 2 platforms
16 High Street, Hailsham, BN27 1BJ, BN27 1BJ
Part of Fox & Sons, see every office.
Fox & Sons's office in Hailsham, at 16 High Street, is rated 3.6 out of 5 across 610 reviews on two platforms, including 171 Google reviews rated 4.7.
Every review we hold for the Hailsham office, from every platform, shown as written. First names only.
5/5
GoogleDavid couldn’t have been more helpful. Lots of viewings, good communication and advice, great local knowledge. Really glad I picked this agent to go with.
Thank you so much for your kind words! It's our passion to provide outstanding service and local expertise to our clients. We're thrilled to hear that you had a great experience with us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBig thanks to Harrison who turned out very quickly to show us a house we decided to view on a whim - so no appointment or notice given by us. Harrison arrived within a few minutes and gave us as much time as we wanted to view the property, answering our questions as we walked the house. Great service - thank you!!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
4/5
GoogleWould like to say thank you to the team david clare natalie dylon very helpful people sadly due to health problems caud not go through with the sale but if anything changes we will be back !!
Thank you for your kind words! We are so glad that our team was able to provide you with helpful service. We understand that health issues can arise and we are always here to assist you whenever possible. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotHarassment!
Stupidly agreed to a free valuation with no pressure however after deciding we wouldn’t be selling for a while and telling them that, I’ve had call after call from both the Crawley office and another local office. I emailed them to ask that my details be removed from their systems which was acknowledged however the calls continued. I answered one of the calls and again explained I’m not moving and to remove me from their list. They apologised and said they would update their records…..still calls! I got a call yesterday again asking if I wanted an updated valuation. I declined. Yet I’ve been called again today. I will be blocking them if I get called again as it’s bordering harassment now. It’s actually off putting and now, even if I did decide to put my house on the market, it wouldn’t be with fox and sons.
2/5
Trustpilotdisinterested and inexperienced
Initial contact with the company seemed ok receiving emails and texts for the upcoming valuation. However the RE agent seemed inexperienced totally disinterested, didn't seem to have much idea about valuing a property other than going on line to look at other properties in the area - something I'd already done. Worst of all she never followed through with providing the valuation information as part of the follow up. I would definitely not use Fox & sons to sell my property given this experience.
5/5
GoogleSpeedy, efficient service selling our park home. All members of the team were friendly, well-organised and very helpful. Many thanks to David, Shannon and their colleagues. Would happily use again.
Thank you for taking the time to leave us your 5* review Nikki! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleDylan showed me around my bungalow, he was very friendly and professional. I’m happy with the service I received.
Thank you so much for the positive feedback! We are thrilled to hear that Dylan provided you with excellent service and made your experience at our bungalow enjoyable. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery happy with the support with selling our house with Fox and Sons, Hailsham. Claire Sturland was a wealth of information, her team were attentive and quick to respond. Our sale took place after we had already moved overseas and Claire and team went the extra mile to support with extraordinary tasks, such as assistance on clearing unwanted items from the garage, etc.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleHuge thank you to Natalie and the team at Fox & Sons Hailsham. Very professional and made the sale a very easy & stress free process. Would highly recommend
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotFinally in my flat thanks to Shayla
Finally in my flat thanks to Shayla. She has been amazing & was totally on top of everything despite the lousy solicitors & me hounding her all the time. Thank you Shayla & the rest of the team, you are all stars 🌟
1/5
TrustpilotFox and sons are shocking
Fox and sons are shocking. You do get bamboozled into a long contract, and i agree they are very rude and the pictures are rubbish. I took my house of the market with them while still in contract. It was sour grapes beacause we had s viewing and once i removed our house got rudely told there is no way the lady would have brought ur house. Crewkerne branch very rude. Was even told would i pay 45,000 pounds more for a 3 bed semi than ours which is a 4 bed detached with a garage. Absolutly shocking wouldnt recommend them at all. They just want u to keep lowering the price.
1/5
TrustpilotNever touch these people with a barge…
Never touch these people with a barge pole! I’ve never in my life had such a bad experience with an estate agent and that’s saying something! Major pressure tactics to get you to spend more, refusal to return deposit, which thankfully they are so dodgy that tgey do not have a bank account and you need to pay by card! Always remember you can do a charge bsck bua your bank and you get your money back! The excuses I heard to hold onto your money! I think this may be hiw these guys get paid! Anyway rubbish service, rubbish people and steer well clear of these cowboys! Sequence homes are part of this group so steer clear of them as well.
2/5
TrustpilotNever got back to me in 2 weeks
Never got back to me in 2 weeks. Called their office 3 times a day for a week, called their poole branch and was told I’d be called back. I also emailed, never got back to me suddenly seen the property I liked gone off market. 0 communication
5/5
GoogleLike to say that Calum was very professional and helpful to all our requirements. He took us to a few homes to view and listened to what we were looking for. All the team at Fox and Sons are approachable and informative. Would recommend to friends and family.
Thank you for your 5* review and recommendation Lou Lou. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional Demeanor
The Crawley team, particularly Branch Manager Kane Caulfield, displayed unprofessional, rude, and disrespectful behavior.They wasted our time by not responding promptly to our inquiries, forcing us to follow up continuously for weeks, both regarding our initial offer and when the property came back on the market.When we decided not to proceed with the offer, Kane Caulfield began speaking to us in a rude and unprofessional manner.We kindly request that take appropriate action regarding the Branch Manager's behavior.
1/5
TrustpilotNot received my deposit back
Little to no communication, gave more than 3 months notice to be told they would be in touch and heard nothing more. My son vacated the property and a month later has not received my deposit or heard anything. They are not answering the phones or responding to emails. Awful customer service. Find a different estate agents
1/5
TrustpilotExtremely poor contact
Impossible to get a hold of them by phone or email. Couldn't get them to contact the potential landlord to sign the tenancy agreement until 7 days after the agreed move in date at which point tried to increase the rent from £1000pcm to £1300pcm. I didn't accept it and tried contacting them for over 2 months to return my deposit and they only started replying to my emails after I threatened legal action if they didn't return my deposit. Still waited until the day before I said I would take action before returning my money. I wouldn't ever look at a house managed by this company ever again and I should have called everything off once I saw how difficult it was to get replies even before signing anything
5/5
GoogleOn buying our new home Natalie Garcia was amazing. She was so helpful and kept us informed all the way through the process. Thank you Natalie
"Thank you for choosing us and for sharing your experience, we're thrilled to hear that Natalie provided excellent service and made your home buying journey a smooth one. Congratulations on your new home!" #CustomerSatisfaction #HappyClients
5/5
GoogleGreat service from all of the team. Claire quickly and efficiently answered my questions and kept me informed to how my sale was proceeding. A big thank you to all.
Thank you for the kind words! We are thrilled to hear that you had a great experience with our team, especially with Claire. We aim to provide excellent service and it's always great to know that we have achieved it. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleFantastic service from start to finish. Claire in particular went above and beyond to support the chain and kept everything on track, despite many hurdles. She and her team were always approachable, quick to respond, and very professional. I'm very grateful to Claire for all her hard work and wouldn’t hesitate to recommend Fox & Sons
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleA hard working team that communicate very well indeed, giving honest advice. They call back when they say they will as well! Would recommend them to others for sure 🥳 …
Thank you for your amazing review! Our hardworking team takes communication and honesty seriously. We always strive to follow through on our promises and are thrilled to hear you would recommend us to others. Kind regards, Lucy, Customer Feedback and Support Team
3/5
GoogleMy partner and I recently purchased our first home through Fox and Sons, utilizing their in-house conveyancing service. While our initial experience was satisfactory, we encountered several challenges toward the end of the process and afterward that diminished our overall satisfaction. As first-time buyers, we felt somewhat let down and unsupported, particularly during the final stages and after moving into the property. We recognize that we may have required more guidance than experienced buyers, and regrettably, we cannot recommend Fox and Sons or Muve to others who may need additional support in navigating the home-buying process. Purchasing our first home should have been an exciting milestone, but it has turned out to be quite stressful. While we understand that not all challenges were within Fox and Sons’ control, we believe there were opportunities for improvement that could have significantly enhanced our experience. That said, we would like to acknowledge the exceptional support we received from William, our mortgage consultant, who was outstanding during the early stages of the process.
Hello Doris, Thank you for sharing your feedback. We're sorry to hear that your experience was not as smooth as expected and appreciate your insights on areas for improvement. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly. We're glad to hear William provided exceptional support during the early stages. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe can’t thank the team at Fox & Sons enough for helping us find our dream home. Claire and Shannon couldn’t do enough to help us and we will be forever grateful for all of their help and support during the process, which felt above and beyond our expectations. Thank you
Thank you for taking the time to leave us this tremendous 5* review Kelly. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI have dealt with a few letting agents…
I have dealt with a few letting agents over the years and I must say, Fox And Sons rate very highly for me.The application process went very smoothly, with constant communication and updates throughout, particular kudos to Oskar who has been my main point of contact throughout,All that you ask for during a process like this is to be kept in the loop, something that Oskar and his team have managed very well.Thankyou
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