Trusted Agent profile · Hackney
★★★★★
1,546 reviews across 3 platforms
338 Mare Street, Kingsland, London, E8 1HA, Hackney, E8 1HA
Stirling Ackroyd's office in Hackney, at 338 Mare Street, is rated 4.4 out of 5 across 1,546 reviews on three platforms, including 202 Google reviews rated 4.7.
202
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,308
Reviews on Trustpilot
Business-wide
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotI would really recommend sterling…
I would really recommend sterling ackroyde they have been very helpful especially Georgia Buckle she is very pleasant and makes you feel at ease
Dear Miss ChittyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHarris showed me around the property, and was very nice and efficient with details and everything I needed to know.
Dear Elliott, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! … More
5/5
TrustpilotShe is very efficient with her work
She is very efficient with her work. Very prompt actions when needed and keep informing the landlords for potential problems and how to deal with them. It appears that she has an in depth knowledge and experience in managing tenants/properties.
5/5
TrustpilotJoanna is definitely an asset to Stirling Ackroyd
Had such a great experience with Stirling ackroyd. Had the privilege of working with Joanna who made our experience in such a tough market worth while. Although we didn’t end up buying a property through Joanna (due to the marketplace being super super competitive) I wish we had as she is such an incredible agent. Really fought for us to get a property, gave us regular updates of new properties coming in! Always answered the phone or called back quickly (which is super important and can be rare in this market.. very friendly, honest and have given us such great advice throughout our process.. really thought about and cared for our needs which made such a stressful process much more bearable. If I ever sell or buy in the future Joanna will definitely be our first point of call! Joanna is definitely an asset to Stirling Ackroyd!! Thank you Joanna
5/5
TrustpilotExcellent Service
We recently bought a property via Stirling Ackroyd, with Feroza Ahmed as our agent and we were very happy with the service that we received. From the moment we viewed the property, Feroza was informative, patient and extremely helpful. During the search for a new house, we dealt with a large number of estate agents over a period of 6 months and Feroza's approach was honest and personable; which was extremely refreshing. Unfortunately, our house purchase became somewhat complicated and Feroza was such a support to us - we really felt that she went above and beyond to do her best for us. We are not sure we would have continued with the purchase at times if we had been dealing with another agent.Based on our experience, we wanted to communicate that she is truly an asset to Stirling Ackroyd we will be recommending Stirling Ackroyd to any potential buyers that we meet.
5/5
TrustpilotWilliam, the best agent!
William was very helpful throughout the whole renting process, explaining and helping with everything from the renting processes to just how things work in the UK. He also provided reassurance and soothed our nerves, even on the weekend! He was our agent, adviser and psychologist at the same time during these two weeks. He deserves a hefty raise! If on a viewing you see him, you can be sure it will be a good experience!Thanks a lot, Daniel
5/5
GoogleStirling Ackroyd Estate Agents was fantastic with what I was looking for in a flat to rent. Ahmed Wain was alot of help, he was professional and friendly throughout the whole process.
Hi Temi, thanks for the 5*. Wishing you all the very best - Claire
2/5
TrustpilotVery poor service (Great for selling though)
We rent a flat for 3 years with Stirling Ackroyd with a very disappointing experience. Maintenance issues (doorbell, toilet, alarm, blockages) were handled very slowly, and in some emergency cases they were reluctant to reimburse costs. Although their issue-reporting platform looks modern, it did not help resolve problems efficiently, tldr: too much technology and too little actual service.
5/5
TrustpilotDavid was very helpful and booked me in…
David was very helpful and booked me in for a viewing, very efficiently and quickly. Very polite and helpful :)
Hi DjCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAhmad & Zak were great agents to work, would highly reccomend them!
Dear Bradley, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJack Colbran was amazing in facilitating our move. Super friendly, great communication and helped us move into our new home in a time where the market was crazy. The company as a whole were great but Jack really went that extra mile. Can’t recommend enough.
Hi Brad, thank s for the great review for Jack and the team. We wish you all the very best and thank you for choosing Stgirling Ackroyd - Claire
1/5
TrustpilotDidn’t Bother Turning Up
Made an appointment to value my property for sale. They choose the date/time but then didn’t bother turning up. If they cannot be bothered when trying to win your business then no point working with them in the future.
1/5
GoogleIncompetent, or just don't care? Wasted my time. Booked for a viewing. Arrived at location to find no answer. Tried calling the number in confirmation email and it rang out. After replying to the confirmation email from Jack Colbran in the Hackney branch, I received an OOO auto reply that they were on leave and to call attached number. I did, and was greeted by "This number does not exist". SMH I'd booked time off work for this, so have lost money as well as time. Why book a viewing if the agent is on leave? Why supply numbers that aren't answered or don't exist? Very unprofessional
We are sorry to hear how unhappy you are with your experience. Please contact us at help@stirlingackroyd.com so that any outstanding concerns can be addressed for you - Claire
1/5
TrustpilotGive you no option but to use ‘Tink’ as…
Give you no option but to use ‘Tink’ as a financial guarantor stating sensitive data outside of the UK. Even when you select the manual option it prompts you immediately they have been unable to obtain a reference when it has only been requested of the nominated referee. This should be investigated by an independent Ombudsman or Which Magazine.
Dear J P,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
4/5
GoogleJack has been very helpful throughout the house viewing/renting process and has promptly answered all of our questions. I am glad we have developed a good relationship with the agency,. My impression of estate agents has been marred by previous experiences; I hope that Stirling Ackroyd can continue to buck that trend.PositiveResponsiveness
Hi Harry, thank you for taking the time to leave great feedback! Jack will be so pleased to read your kind words 😊Thank you for choosing Stirling Ackroyd and we wish you all the best in your new home! - Claire …
5/5
GoogleI found Stirling Ackroyd very helpful and responsive during the entire process of visiting, renting out and moving into the great flat I found with them. Thank you William G. for the outstanding support and going out of your way to help 👍 …
Hi Frederic, thank you for taking the time to leave great feedback for William and the Hackney team, its lovely to hear and we wish you all the very best - Claire
1/5
TrustpilotPLEASE BE CAREFUL
PLEASE BE CAREFULI put an offer on a property to rent. My offer was accepted and I was sent a link to read a draft contract, confirm it was read and pay the deposit. I sent screenshots of error messages but I was being pressured to pay the deposit without reading the contract. They refused to email a PDF version and was told I would lose the property if I didn’t blindly pay the deposit. PLEASE BE CAREFUL and do not sign anything or pay a deposit unless you are fully informed as to what you are agreeing to!
Dear Lola, I am sorry to hear you have had problems receiving the information we share prior to a holding deposit being paid. This information is useful when making the ultimate decision whether to proceed with your tenancy application and payment of monies. We do encourage the payment of a holding deposit as soon as is possible so tenants who wish to secure a property have the best chance of doing so. If you would like any further support accessing this information, please do get in touch with the lettings team who will be happy to provide any additional help you may need. Wishing you the best in your property search, Amber
5/5
TrustpilotMorgan Senior - very helpful
Morgan Senior was very helpful, experienced, easy to talk to and patient. Would always call me back straight away and able to answer all my questions. Provided an excellent customer service in my search for my new property. He assisted with all the stages making sure all the need were met. I am happy with the service that was provided. I do believe he will be a good contact going forward.
5/5
TrustpilotVery reliable and efficient
I had arranged an RCIS level 2 survey along with valuation by SA surveyors. The best part of dealing with them was the communication. Amy has been great at responding to queries and the email replies were as quick as a messenger chat! The survey happened within a short time, the report was generated very next day and the price was very competitive. The report itself was well organised and they had a separate section of summary questions to be raised with the solicitors. I did a fair amount of research before deciding on a surveyor. I would recommend that as a first time buyer, if you were to trust me, you can definitely go for SA.Regards
5/5
TrustpilotThanks for Agent Lety
Agent Lety is the reason for the five-star review. The boiler in my house was broken and after reported it through maintenance form, it’s still not fixed after four days. But when Lety took over, she called up contractors and arranged them to come timely next day. She always replies promptly and being very helpful. It’s good to know I can rely on her.
1/5
TrustpilotTerrible letting service from Stirling Ackroyd
I contracted Stirling Ackroyd to manage my property when I was letting it.The experience was terrible, as they were really hard to communicate with as I usually had to leave several messages and chase for a response. They made a terrible mess of renegotiating the contract at the end of the first year, so I then terminated my relationship with them and found it much easier to manage the property myself. Over 12 months later I am still waiting for them to transfer the deposit to my account with the Deposit Protection Service and have been making nearly daily calls for the last month to try to get this done.
Dear Isobel, I am sorry to read that we did not meet your expectations on this occasion. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time. We are extremely proud of our excellent reviews and the feedback our customers regularly share. If you would like us to investigate your comments further please do contact us using help@stirlingackroyd.com Regards, Claire
5/5
GoogleAhmad Wain was very helpful and clear with his communication!
Hi Tirelle, thank you for the great review for Ahmad. Wishing you all the best - Claire
1/5
TrustpilotLeft in the rain - no communication from the agent
We had a viewing yesterday, we were stood outside the property in the pouring rain for 25 minutes and I could not get through to anyone on the phone, nor was anyone answering the buzzer. I spoke to the agent this morning, and they said they forgot to tell me yesterday that the viewing was cancelled. A waste of 2 hours of travel, money and ended up soaking wet.
Dear Molly, I am sorry to hear that this was your experience. Please contact us directly at help@stirlingackroyd.com so that any outstanding issues can be addresses for you. Many thanks - Claire
5/5
TrustpilotA dream come true!
Thank you so much to the whole team at Stirling Ackroyd and a special thank you to Karina who has gone above and beyond for her outstanding service. She has dealt with any problems arising in a professional manner and has kept me informed at all times. A very honest and trustworthy company for anyone looking to rent out their property! - would highly recommend. Thanks so much again for all your hard work!
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Stirling Ackroyd's Hackney office has 1,546 reviews across three platforms: 202 on Google, 36 on Facebook (across the whole business), 1,308 on Trustpilot (across the whole business).
Stirling Ackroyd Hackney is rated 4.4 out of 5 across all 1,546 reviews, and 4.7 out of 5 on Google from 202 reviews.
Stirling Ackroyd Hackney, 338 Mare Street, Kingsland, London, E8 1HA, Hackney, E8 1HA.
