Stirling Ackroyd Hackney reviews

★★★★★ 5/5

Trustpilot

My property manager Briana Trejos has…

My property manager Briana Trejos has been exceptionally throughout my tenancy.

Kasum · 18 March 2026

★★★★★ 5/5

Google

Ahmad Wain has been so helpful in our search for a flat. He listened to our requirements and would check in regularly to let us know of new properties we could look at!

Theodoulos · 27 June 2024

★★★★★ 5/5

Trustpilot

Great Property Management Service

Stirling Ackroyd have managed our portfolio of properties for a few years now and we are very happy with the service provided. Our property managers Lisa and Samantha have been extremely helpful. Very well organised and always very attentive. Assistance and response is very prompt and handled with care. Wouldn't hesitate to recommend to others.

Tasha · 16 April 2026

★★★★★ 5/5

Google

Jack went above and beyond for us, we wouldn't be in our flat without his help! All his colleagues were also super helpful when we dealt with them. Can't recommend enough!!

Marissa · 27 July 2024

★★★★★ 5/5

Google

Jack Colbran was so lovely to deal with! He kept checking in with us to see how our property search was going and kept us up to date with any new ones they had on their books. All of the Hackney branch were so lovely to deal with. When it comes to renting again I will definitely be giving them a call!PositiveResponsiveness, Quality, Professionalism

Megan · 26 October 2021

★★★★★ 1/5

Trustpilot

Advise not to use - update

As an update to my previous review, we are now going through the end of tenancy process with SA. It is worse than I expected.. the checkout report took me several hours to check and fortunately I did as I found approximately 50 errors of issues that they mention, but are also clearly apparent in our check in report. When I informed them they ignored me and later proceeded to take a large amount out of my deposit for which most was for existing issues, or problems that were not our responsibility as per the tenancy agreement. Please please do not use them as it will take a great deal out of you.

NL · 29 August 2025

★★★★★ 5/5

Google

Very good and professional service provided by Stirling Ackroyd. Jack helped us move in with ease despite some difficulties from my end. Jack was also very helpful with fast email responses at all times and helped us secure a parking space. Tom Hackney

Chadders · 26 October 2023

★★★★★ 5/5

Google

Jack was really helpful in getting us our rental quickly and efficiently and went above and beyond to secure it for us

Sunny · 19 November 2024

★★★★★ 1/5

Trustpilot

Won't release deposit

This review is specifically for the poor service we have received from Katy Harris, the head of property management - home counties, head office.We had left our rental property over 6 weeks ago, the checkout report summary was that we had left the property in better and cleaner condition than when we moved in 18 month prior. We have always paid rent in full and was expecting a full refund of our deposit quickly.How wrong that turned out to be. The person in charge of this is Katy, she has been making endless excuses to delay this process. We are so fed up. We had been spending weeks over the emails and on the phone, trying backwards and forwards to contact the landlord and do the job for Katy, trying to get this sorted, but she would not return our phone calls, didn't bother to call our landlord to get the information she says she required, didn't understand why there is no deduction claimed from the landlord, delaying to release the deposit by making all kinds of excuses ...so you readers please stay away from this estate agent! When they want your deposit, they would act in timely fashion, but when it comes to release the deposit, if they have no excuses to deduct any money off, it just simply doesn't make sense to them, they will go to the end of the earth to find a reason, otherwise they don't release deposit at all.

Sharon · 4 June 2024

★★★★★ 5/5

Trustpilot

Rino was super helpful and polite over…

Rino was super helpful and polite over the phone this morning. He went above and beyond to organise a viewing for us at the earliest convenience, which was very appreciated!! Thank you Rino!

Phoebe · 13 May 2024

★★★★★ 5/5

Google

Ahmad was really helpful throughout our search for a property. I would highly recommend him and Sterling Ackroyd to anyone, great communication and professional service. Thank you

Ali · 26 August 2024

★★★★★ 5/5

Trustpilot

Brook Green office

Making a point here to say Jordan at the Brook Green branch since he came into the role at that office has been outstanding. Honest, clear communication, always responds quickly when he can and clearly does his best to ensure everything runs smoothly in a very difficult and competitive business. A credit to the firm.

M · 27 March 2026

★★★★★ 1/5

Google

Avoid these rogues at all costs. 4 weeks after leaving a mould infested rental property which was damaging to my health and was not repaired by the landlord, despite chasing their team on several occasions. After leaving, I have not received my deposit. I have called them, emailed them, raised complaints and nothing. They owe me close to 4K and all I get is contempt back. How can they get away with treating people like this?!?! Avoid at all costs if you are a tenant. These people will not look after you as a customer, they don’t reply to emails and give you poor excuses.

Noel · 28 May 2024

★★★★★ 5/5

Trustpilot

Efficient & Friendly!

I spoke with Ashley Kopti this afternoon and her service was excellent. She quickly brought up the information for my enquiry and explained very well, allowing me to understand the reasoning for the info, along with the next steps. Afterwards I was asked more detailed questions to help narrow my search to find suitable properties for my budget. Overall, Ashley was extremely helpful and I was able have an efficient conversation with a person that is friendly and great at their job! :)

Banno · 24 May 2023

★★★★★ 5/5

Trustpilot

Thank you Ellie Kozaki

I am writing to express my appreciation for the excellent service and advice provided by Ellie Kozaki, the Senior Property Associate, and her friendly advisor during my process. Her professionalism and dedication were outstanding throughout the whole process, and I had a delightful experience working with her.Ellie Kozaki, is in-depth knowledge of the property market and attention to detail helped me make informed decisions, and she were always available to answer any questions and provide guidance.Based on my experience, I would highly recommend Ellie Kozaki to anyone seeking expert advice in the property sector.

Marija · 14 May 2023

★★★★★ 1/5

Trustpilot

I signed up with SA early Feb

I signed up with SA early Feb, some guy came around to evaluate my flat. Upon seeing my 17yr cat who is obviously very benign, he acted as if it were a 50 foot boa constrictor and kept jumping away! We ended up outside my front door for most of the evaluation. He later claimed to be allergic to cats. I asked him how he intended to do viewings as I would be unable to put my cat anywhere else. I only have a studio flat which is one room. He said mostly his colleague would do viewings. It was around 2.5 weeks later when SA finally published my flat, they had me sign and return a contract within days yet they spent more than a week organising a photographer and more than another week to actually publish it on the main websites.A few days after without any warning his colleague called saying she was coming around at 12 with someone.After the viewing I never heard anything back and after a few weeks I replied on the back of what looked like an automatic marketing email from them. The reply address was the guy who'd done the valuation.I never heard anything. I went to view a flat, liked the flat and put in an offer which was accepted. The estate agent who dealt with me on the flat I wanted to buy said he'd called SA and suggested they reduce the price on mine so as to get more viewings in and try to get offers on mine so that i could start the selling and buying process. Weeks went by with my receiving these weekly marketing emails. I clicked on the link in one of them and it merely took me to pictures of my own flat. I responded on the back asking what these marketing emails meant as they did not give me any info or analytical data on my own flat. No response.Many many weeks went by with no word whatsoever either by email or phone from SA. I did ring once or twice only to be told the person dealing with my case was on the other line and would call me back-no call back happened. I then had a spat saying i felt they were not being pro active, the guy said it's not my fault no one is interested in my flat, that he couldn't make people buy it!Eventually -after finding out that i had lost the flat i had put the offer on-the vendor couldn't wait, they had another offer. I sent an email to SA giving 28 days notice, no response!I waited 3 weeks and made a complaint to the ombudsman, i screenshot the complaint and sent it to SA's complaint email contact listed on their website. No response whatsoever.Last week-some 10 weeks after i made the complaint-almost 3 months after giving my notice to quit the contract i had a phone call from SA's head office she immediately said she was not the correct person to speak to!Their lack of engagement i feel is down to disinterest, and laziness on their part. I'm glad i got free of them- i could have sold my flat and gone to live somewhere nicer and now i'm trapped because of their lack of engagement and pro activeness. They obviously don't give a toss about their customers, i presume their lack of care over me was down to the fact my property is low value in their eyes.

Rowena · 22 April 2023

★★★★★ 1/5

Trustpilot

Do not ever deal with this agency

Do not ever deal with this agency. It's a trap. After signing the tenancy agreement and locking their profit, they will not bother with the problems you have. They will refuse to add and communicate with you via WhatsApp, no matter how serious an issue is going on. You will have to call their fix line and try your luck.

Sarah · 2 February 2026

★★★★★ 5/5

Google

Harris was great and would 100% recommend him 😊 …

Keane · 16 February 2026

★★★★★ 5/5

Trustpilot

Above and beyond…

When I say Joanne went above and beyond to close the deal, I can’t stress that enough. I agreed to purchase a property in March 2022, but the sale didn’t go through until January 2023. Despite the deal potentially falling through and me preparing to pull out at various stages. Joanne reassured me to persevere, kept me informed with the latest updates and was very professional throughout. The deal wouldn’t have gone through without her guidance. Can’t thank Joanne enough.

Micheal · 24 March 2023

★★★★★ 5/5

Trustpilot

A Quality Company

I recently had a survey undertaken on a flat I am looking to purchase. It has been a refreshing experience dealing with Stirling Ackroyd, especially when receiving their prompt response to any concerns which seems to be a rare thing these days. I would like to thank Suzanne, Team Administrator and Mike the Surveyor for a most thorough and prompt Survey and his continued help and advice. Excellent Service.LR

Linda · 5 January 2024

★★★★★ 5/5

Trustpilot

Great customer service

Joel gave me a prompt response to my enquiry. Had done his research on my situation & our current property search. Joel was energetic, positive, understanding and interested, very friendly.

SM · 22 May 2024

★★★★★ 5/5

Trustpilot

Andrew Aldworth - A credit to Stirling Ackroyd

Andrew Aldworth contacted me out of the blue a few weeks ago. Normally cold callers get short shrift, however Andrew was not pushy, simply warm and eloquent. He sparked my interest in how the Landlord Services on offer differed from those I currently receive and how the pricing structure works. I mentioned my properties were fully occupied at that time but one due for renewal April 2023. Andrew remembered this and called today to see if I wanted to explore options. I am very impressed. Andrew not only made a note to call but also the detail of our last discussion and my situation. It is very rare to encounter such professionalism, it gives me every confidence that I will be happy to do business with Stirling Ackroyd in future. Like many I am quick to take action on a complaint, but not often enough do I formally give praise, on this occasion it is richly deserved - hence this review.

M · 6 March 2023

★★★★★ 5/5

Trustpilot

Flat letting. Amazing service

I used Stirling Ackroyd to lease my grandfathers flat since he has been moved permanently to a care home. They are not a traditional local agent so I was pleasantly surprised when they dealt with any issues quickly and effectively. I dealt with Alex to get this initially booked in who was charming and very helpful for the whole process. I then mainly dealt with Matt from lettings who was absolutely brilliant. He found me a suitable tenant in record time, and was pleasant and easy to talk with - he answered my questions at any time of the day and was incredibly helpful when I was stuck on how to do something. Ant at the byfleet office was also great as he facilitated the viewing, which went so well they decided to go head with the flat. Would highly recommend.

Jessica · 1 March 2023

★★★★★ 1/5

Trustpilot

I had a very disappointing experience…

I had a very disappointing experience with this company. I understand that humans can make mistakes, however when i approached them with my complaint they dismissed it without even acknowledge any points i had raised, as if they didn't care. It was extremely upsetting. They have passed me over to the CEDR and i will be taking the complaint to them. I hope something positive can come out of this rather negative experience.

Stan · 7 August 2024