Trusted Agent profile · Hackney
★★★★★
1,578 reviews across 3 platforms
338 Mare Street, Kingsland, London, E8 1HA, Hackney, E8 1HA
Stirling Ackroyd's office in Hackney, at 338 Mare Street, is rated 4.4 out of 5 across 1,578 reviews on three platforms, including 234 Google reviews rated 4.8.
234
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,308
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Stirling Ackroyd Hackney hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotThe Bloomsbury letting department ( …
The Bloomsbury letting department ( Henry specifically ) has been very helpful over the the last few months with two lettings I have had.Henry has shown me that it is still possible to receive a good professional service from a company individual which is a rare thing now days.
Thank you Martin for taking the time to review us
5/5
TrustpilotGreat experience
We came from a tiring period of searching for properties within our budget and we ended up viewing a couple of properties with Stirling Ackroyd. Our agent, Feroza, picked up pretty quickly our taste and understood our requirements. She showed us immediately something that fitted ourselves and made the process easy. I highly recommend them!
5/5
GoogleI can't recommend Darren Ebsworth enough. He was very responsive and proactive throughout the house buying process. I highly recommend Stirling Ackroyd enough - very professional and supportive for a first time buyer.
1/5
GooglePretty disappointed. Samuel knew that we were moving into an apartment that had a top up electricity meter installed even though our contract stipulated it was a regular credit meter. He told us 2 days before we were due to move in so we had no choice but to deal with it. He reassured us there'd be no issues, that the meter would have enough credit to last a few days, but lo and behold, the night of our first night in -2° weather our electricity cuts off so we had no lighting or heating. Turns out the previous tenant had left a significant amount of debt in the meter. When we contacted Samuel he advised us to take it up directly with the landlord and offered to step in if the situation hadn't been resolved. The situation has still not been resolved and there's been no word or input from Samuel. The only plus side is that he lowered his agent fee when we signed the contract, but in hindsight it may have been because of this "illegally installed top-up meter"
1/5
GoogleThe sales rep was ten minutes late for our first house viewing. We made our own way to the next property where the same agent was due to meet us - he never turned up. We called him several times and he did not pick up. We then called their office and the receptionist said she'd seen and spoken to him and that he'd be over shortly which led us to keep waiting. This process repeated itself for an hour until we decided to stop wasting our Weekend. We never received an apology from the agent and didn't get to see the house. Needless to say, we didn't bother looking for any other houses through this firm.
5/5
GoogleThey say that selling a house is the most stressful thing in your life but our agent Kyle Moran did everything to dispel the myth. He was calm, charming, efficient and reliable. He kept in regular contact with us and our buyer even when he was out of the country on holiday. Even at the tensest moments as we approached completion, thanks to his clear knowledge of the business I never doubted that it would all go through OK - and so it did.
4/5
TrustpilotPrompt, logical progress
Dealing with Andrew Aldworth - good prompt, to the point, no-nonsense reposeI did not have proper experience of dealing with Stirling ACKROYD I am positively surprised about excellent responses that I have received, when I considered to sell my property..A well thought response which saved my time and energy..I will use Stirling to sell my property in future..
5/5
TrustpilotAnita has been my property manager and…
Anita has been my property manager and I have had such a pleasant experience. She has responded quickly to my issues and ensures a prompt and thorough response. Thank you
5/5
TrustpilotVery professional
Both Freddie and Eddi were very professional, friendly and responsive.
1/5
FacebookHorrendous service from Sterling Ackroyd today emergency reported at this morning nothing reported on and numerous phone calls and still no no call back or service engineers out to fix the problem.
Hi, please get in touch and we will be happy to give you an update, alternatively please email help@stirlingackroyd.com giving your address and we will get in touch with you. Many thanks
5/5
TrustpilotSoho Office
I had a really good experience letting my flat through the Soho office; Scott, Nic and the the team provided me with a very professional service. They vetted prospective tenants closely and gave me very honest feedback.They were good at problem solving when issues arose and gave very valuable advice at each stage of the letting process. I would recommend them highly and of course, use them again.
5/5
TrustpilotGreat guy
Great guy. Polite helpful and proactive. Thank you David.
5/5
TrustpilotNick and Martin were extremely helpful…
Nick and Martin were extremely helpful and proactive in getting the sale through. Best agents I have dealt with. T
5/5
TrustpilotI had a really good experience with Jan…
I had a really good experience with Jan Marie Aguinaldo visiting a couple flats in the Hackney area. Aside from great communications and a very positive energy I was impressed by the effort she made in trying to understand my needs and wants, which is not something I experienced with other agents during my flat hunt. She seemed to genuinely care which was really appreciated. Thanks again Jan!
5/5
TrustpilotNicole is great - and so is Stirling Ackroyd
Townends and now Stirling Ackroyd following the rebrand has been my property manager and agent since 2006. They have been highly effective in securing tenants and managing the property. In particular I have worked closely with Nicole who is an excellent, and extremely responsive property manager. She makes my life as a landlord alot less stressful and she is great at making sure tenants are well looked after.
1/5
TrustpilotService was fine until something went…
Service was fine until something went wrong with a parking permit. Then suddenly nobody can help. All I’ve requested is a new permit and now there’s no responses to email!
Hi Ciaran, if you still need help getting the permit please get in touch using help@stirlingackroyd.com and we will do what we can to speed things along. Amber
5/5
TrustpilotSufina Akter was very responsive and…
Sufina Akter was very responsive and helpful.
5/5
TrustpilotExcellent
Nelson was really helpful. Thank you for his help. Everything was perfect
5/5
TrustpilotMany thanks to David Harvey for his…
Many thanks to David Harvey for his help!
1/5
TrustpilotUntrustworthy agents
Untrustworthy agents. Very stressful transaction. We spent several months trying to purchase a property to be told by the agents we were out of purchase.
Hi Mario, I am sorry to ready your comments. I would like to understand what prompted your negative review and if you would like to discuss this further please do get in touch using help@stirlingackroyd.com - kind regards, Amber
5/5
TrustpilotBest letting agents!
I have been using Stirling Ackroyd for some time and I can always rely on them to find me what I need! William (hackney central branch) is extremely helpful, professional and always a pleasure to deal with. A great service - I would highly recommend them!
Thank you Pasquale - we appreciate the feedback
5/5
GoogleLovely people to work with
Hi Jane, thanks for the 5* - Claire
5/5
TrustpilotPrompt and efficient service from Marty…
Prompt and efficient service from Marty and team.
5/5
TrustpilotGreat service and understanding
I contacted Stirling Ackroyd to enquire about manage my portfolio of properties and was so pleased that I did. I found that they listened to what I was saying and immediately understood what it was that was needed. The staff working there were knowledgeable, friendly and happy to help. Will continue with to use and would recommend them wholeheartedly. Thanks!
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Tell us what you need and we'll put you in touch. Stirling Ackroyd Hackney hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
