Trusted Agent profile · Hackney
★★★★★
1,578 reviews across 3 platforms
338 Mare Street, Kingsland, London, E8 1HA, Hackney, E8 1HA
Stirling Ackroyd's office in Hackney, at 338 Mare Street, is rated 4.4 out of 5 across 1,578 reviews on three platforms, including 234 Google reviews rated 4.8.
234
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,308
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Stirling Ackroyd Hackney hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotContinual excellent service from Stirling Ackroyd
Continual excellent service from Stirling Ackroyd to manage my property. Recently had an issue in my flat with a leaky radiator pipe, Leanne in the property management team reassured the tenants and had an engineer round before the day was out and I had the invoice immediately from their honest and reliable tradesman. Very hassle free service and removes the many stresses of owning property!
5/5
TrustpilotAlex was very helpful...
Alex was very helpful and I genuinely appreciated his support
5/5
TrustpilotGreat Customer service !!!!
Happy with the service provided by Nelsson Poku(Senior Lettings Consultant)Nelsson was more supportive throughout the process. It was amazing!Thank you Nelsson and team!
5/5
TrustpilotRented a house share through
Rented a house share through, the guilford branch. Richard was very patient and answered all of our questions . Would recommend his services.
5/5
TrustpilotGood first experience
I had a good first experience with Stirling Ackroyd, with Casini in the central office helping me set up an account and booking in a viewing. He was friendly and helpful, while still efficient and knowledgeable in what he was doing. He listened well to our property needs, and was patient during our interaction. Thanks!
5/5
Trustpilothonest and professional service
Dealt with Mark Latham in the Sales Office in Egham. I felt like i received an honest and professional service with great follow-up.
5/5
TrustpilotKarina is always extremely helpful
Karina is always extremely helpful. She communicates promptly with us and is quick to help resolve any issues.
1/5
TrustpilotShocking incompetence and unprofessional conduct.
My girlfriend and I found a flat with Stirling Ackroyd almost a month and a half before our move date, we promptly paid the holding deposit, and their absurdly high estate agency fees - £275 each(!), and an arbitrary £130 check-in fee. We thought this was high, and it is, but if it meant securing our flat, then so be it. As the weeks roll by, we keep getting told a tenancy agreement will be ready for us to sign asap - it doesn't materialise. Being organised I prepared all the utility bills, council tax etc for the new address, hired movers etc. With 10 days to go before the move, we get the call explaining the current tenants have decided not to move out yet, that their tenancy ends a full month after our tenancy begins, and, essentially, we have no place to live. Our notices given in at our current places, we're in a real difficult place trying to find somewhere to live - plus the inconvenience of rerouting bills, paying cancellation fees on movers etc. During this whole experience S.A seemed wholly preoccupied with shifting blame, never taking any ownership of the situation, and wouldn't even entertain the idea of re-compensating us, not even a percentage of the costs we incurred with having to put our items in emergency storage, cancel services etc. During this difficult time they were slow to return our calls, if at all, and continued to spam us with text messages, and emails of other properties in spite of us asking to be removed from their mailing lists. Despite being told our holding deposit and fees would be returned immediately, they only arrived back into my account today, a full two weeks. I advise anyone entertaining the idea of entering into a contract with this company to steer clear. We went with another estate agent who blew them out of the water and charged a quarter of their fees.
5/5
TrustpilotEfficient. Effective. Extremely helpful.
My thanks to Alaa Derdour. Alaa resolved my query quickly. Followed up as promised. Appreciate the good service. Thank you, Alaa.
1/5
TrustpilotDreadful administration, ridiculous fees
I’m going through an absolutely shocking experience right now dealing with the lettings in SW8. As I leave my flat I am being hit with cost after cost from the most unbelievable level of incompetence. How this agency justifies “administration fees” when they have such a poor service is beyond me. No wonder the government is changing the law. Any other service industry you would be entitled to a refund - Stirling Ackroyd just seems to find new ways to suck money out of tenants. Avoid if you can, they are ruthless in finding ways to charge you for things and they are never transparent about it until they are chasing you for it.
1/5
TrustpilotPlease beware! Expats avoid!
This agency, and the landlords they protect and represent, are extremely unethical. I was shown a different flat than the one that was available because the agency could not obtain keys. Being an expat, I did not know the risks related to this. Upon moving into the flat, it was apparent it had been completely destroyed by the prior tenant. It took 2 months to surrender the tenancy. The only thing worthwhile thing the agency contributed was finding a new tenant and even that itself was a painful process. The agency tried to charge me fees to re-let the flat even though their lack of professional due diligence is what led to the need to surrender in the first place. While I still had possession of the flat, the agency allowed contractors to come in and remove the carpet and replace grout in the bathroom without notifying me beforehand. The contractors left behind a mess that the agency tried to charge me to have cleaned. Further, the check out inventory claimed several of the items that were damaged by the prior tenant, and included in the check in, were my responsibility. I am still battling with them to get my deposit back. I also paid rent for the full month, in accordance with my tenancy agreement, when I only had possession for part of the month. I'm still trying to get the overpaid rent returned to me.Needless to say, please avoid this agency if you can.
5/5
TrustpilotGreat help at tenancy end
Thank you to Julie McPherson from Renewals who processed my end of tenancy requirements so helpful and promptly. She also provided practical advice at the time I was relocating which was of great assistance.
5/5
TrustpilotVery happy with the visit from Stirling…
Very happy with the visit from Stirling Ackroyd who came to my property to give me an idea on how much the property could sell for and also what I could expect from renting. The two people who came to visit were friendly and gave me good advice. Should I decide to either sell or rent then I will contact them.
5/5
TrustpilotViewing booking
I called to book a house viewing. David had a very positive attitude and not only he arranged this for me straight away but he also talked to me to find more about what I am looking for in order to try to find me the right property.
4/5
TrustpilotI've been using Stirling Ackroyd for a couple of years
I've been using Stirling Ackroyd for a couple of years as landlord to manage 2 lettings and have had contact more recently with Abby Gooptu (Renewals Manager) and previously Clive Martin and Ben Rendell (Property Managers) and Billy Quinn (Lettings Manager). I'm happy with the service and I've found all the team friendly and helpful. I do feel they do their best to resolve things that inevitably come up and they have always responded to me in a timely manner. Nothing major has gone wrong with the lettings so far (thankfully) but if something major went wrong I do feel they'd help you out as best they can.
4/5
TrustpilotRe-let
We have used Stirling Ackroyd a few times over the years so that in itself says what we think - they do a good job and we trust them to do it. We have just re-let our house and it was a relatively stress free experience. Abby managed the whole process brilliantly - he is tactful, friendly and I believe genuinely tries to get the best outcome.The minus 1 star is really about the re-let fees and that comes down to the fact that I hadn't read the contract properly the 1st time. Having said that , the outcome is acceptable but I do think that the % fees are still valued to to high for the work done second time around. The service though far out weighs this niggle!
5/5
TrustpilotThe 5 stars is for Cameron Jones who I…
The 5 stars is for Cameron Jones who I have just found out has recently left Stirling Ackroyd. Cameron you will be very much missed as you were always on hand to sort out any Rental statement / Accounts queries. You put in incredible hours and were never flustered. I wish you good luck and hope that your successor(s) at SA ( who I use on a regular basis)will be just as efficient ! You will be a difficult act to follow.
5/5
TrustpilotThank you
Property Manager Melissa Koleosho is always very helpful and responsive with my questions and other maintenance cases. Thank you Stirling Ackroyd team.
5/5
TrustpilotGreat experience with Rominder Virdi
Couldn't thank Rominder Virdi on the lettings team enough - so friendly and efficient, she made finding a new place very easy.
5/5
TrustpilotPrompt response
Freddie contacted me immediately after I had shown an interest online. He was helpful in taking down pertinent information concerning my search. The property in question was not suitable but I would consider using Stirling Ackroyd again should they be handling a property I am interested in.
5/5
TrustpilotVery professional
Very professional. Dealt with Chelsea all the way through. Everything very straight forward and easy to contact.
5/5
GoogleGreat experience with Ahmad. Got my rental tenancy sorted quickly and took me through the process well.
Hi Gareth, thanks for the 5* and feedback for Ahmed - Claire
1/5
TrustpilotUnprofessional
Not responding to emails and ignoring us.
Dear L.z.,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotI recently had to renew my tenancy…
I recently had to renew my tenancy contract for my house, I found the process quick and easy largely thanks to Abby Goopto the Renewals Manager who helped us through the process!
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Tell us what you need and we'll put you in touch. Stirling Ackroyd Hackney hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
