Stirling Ackroyd Shoreditch reviews in Hackney

★★★★★ 5/5

Google

Leonardo was an exceptional and highly supportive agent throughout the entire process. Working with him was an absolute pleasure!

Malika · 23 October 2023

★★★★★ 5/5

Trustpilot

Quality, professional service from Sunbury

We were so impressed with the whole Sunbury team - especially Terry, James and Maxine who managed our sale and purchase. From our first meeting, they were relational and never pushy.Throughout every stage of the process - from marketing and photography to viewings and sales progression, we always had quick responses to our questions. Their knowledge and expertise continually reassured us.We definitely recommend the whole team at Stirling Ackroyd Sunbury.

Harry · 24 November 2021

★★★★★ 5/5

Trustpilot

5 Star Service. Excellent!

I had an exceptional experience working with Sandra! Her professionalism, knowledge, and dedication made the process simple and easy to understand. She has been responsive and has gone above and beyond to meet my needs. I would highly recommend Sandra for anyone in need of a top-notch estate agent.Many thanks, Graham Poppleton.

Graham · 24 September 2023

★★★★★ 5/5

Google

Harry Parsons has been absolutely amazing with helping us to find our perfect apartment in the perfect location, as well as showing us fun places to visit. He is really friendly and attentive during the whole process, I would highly recommend using him.

Gaby · 23 October 2020

★★★★★ 5/5

Google

I worked with Sarah McKeown from the Stirling Ackroyd Shoreditch office and she was great! Immensely helpful and quick to respond, with a very kind and thoughtful approach as well. She was understanding of our needs and a pleasure to coordinate with. Thanks so much Sarah!

Alex · 24 October 2019

★★★★★ 5/5

Trustpilot

First class experience from Sophie

The annual renewal process can feel daunting with lots of decisions and admin, but Sophie Ekins not only ensured we were punctual with kicking off the process but also broke it down into manageable chunks and was more than happy to share her years of experience to support me in making the right decisions. Thank you so much Sophie for all your help, made my life so much easier.

Sophie · 24 November 2021

★★★★★ 5/5

Trustpilot

Great service!

I rent my property out through Stirling Ackroyd. Being a first time landlord I didn't understand a few things on the contract. I ended up getting through to their head office where I spoke to Adnan in the Central team who was incredibly helpful in clearing up questions I had. He also helped me out with questions I generally had regarding building an investment portfolio. Highly knowledgeable and recommended.

Zubair · 22 November 2021

★★★★★ 5/5

Trustpilot

Our experience with Stirling Ackroyd and the Shoreditch Sales Team was excellent.

Our experience with Stirling Ackroyd has been excellent for the purchase of our flat in Bow. Nick Mayhead and the team at Shoreditch Sales (Frazer, Oliver, Zoe) guided us through the process with clarity and efficiency. They had recommendations for solicitors and surveyors. The company has a friendly and reassuring approach which is invaluable when it comes to conducting such a life-changing experience as buying a home. Highly recommended.

Rhoda · 21 November 2021

★★★★★ 1/5

Trustpilot

Awful / Dishonest

Absolutely appalling experience with the Hackney office. We were strung along for three weeks, receiving repeated assurances that our offer had "100%" been accepted and was one with which the landlord wanted to proceed. We were told that the only reason for the delay in providing paperwork was that they were negotiating the move-out date with the current tenants. After a phone call the same morning repeating those assurances, we then had an email 2 hours later saying that the landlord was selling the property. We emailed back to explain what a bad situation this had put us in and enquiring about whether the estate agents had prior knowledge that the landlord was considering this, and did not receive any response or apology. Very disappointing, and has really left us in a difficult position.

Kelly · 22 July 2022

★★★★★ 1/5

Trustpilot

They don't care about people. And they are not professional.

Be very careful in renting a property through Stirling Ackroyd. Or as a landlord giving them your property to rent out. Despite being aware of a change in our circumstances, and a stellar payment record even throughout Covid when I had lost my job, they put up the rent by 20%. And now they are taking their time in refunding my security deposit. It has been 2 weeks without an update. They don't care about people. And they are not professional. Conduct business with them at your peril.

Eric · 19 July 2022

★★★★★ 1/5

Trustpilot

I have used a local letting agent for…

I have used a local letting agent for my 2 flats for 25 years.A year ago the agent got taken over by Sterling Ackroyd.Months later my tenant emailed me to ask why the deposit provider had changed.I had to admit that I had not heard.I took it up with Sterling and found that they had not copied my email correctly from the previous agent.So although the landlord is legally responsible for deposits I had not been consulted.Then a short time ago I had a phone call from them to say that annual renewal was due.I was astonished to hear that my email still was not correct and that they were not aware that the tenancy was periodicAnd that they did not know the fees that applied to my account.This is a shocking level of incompetence Regards John

John · 14 July 2022

★★★★★ 5/5

Trustpilot

Excellent service

If only all lettings agents were like Stirling Ackroyd!They treat tenants like human beings, take time to properly register you, understand your requirements, and actually call you when they have a suitable listing. For landlords they make sure that they find the best tenant for the property. Nelsson and Leila were particularly fab! This firm will always be my first call when looking to rent or let accommodation.

Kerry · 23 November 2021

★★★★★ 5/5

Google

Dean Ben-Yosef was very professional, prompt and helpful. We always felt we were in very good hands. Dean understood exactly what we were looking for and it was a pleasure to liaise with him. We found Dean to be honest and trustworthy, which is unfortunately very rare in this industry. The level of service we received was beyond any of the other agents we dealt with it the past months. We would highly recommend Stirling Ackroyd to anyone looking to buy, sell or let.

Nora · 24 October 2016

★★★★★ 5/5

Trustpilot

Joel is extremely knowledgeable

Joel is extremely knowledgeable and very well informed about the property market. I have been dealing with him for some months now with a particularly challenging property and all I can say is he is a true professional. Im sure Sterling Ackroyd are delighted to have him on the team.

Mr · 13 September 2023

★★★★★ 5/5

Google

Nick and his team were absolutely fantastic for the sale of my flat. A buyer was secured very quickly and communication throughout the transaction was always friendly, clear and prompt. I wouldn't hesitate to recommend them.PositiveResponsiveness

Elizabeth · 23 October 2021

★★★★★ 3/5

Trustpilot

Not an ideal property manager

Unfortunately, I have to leave a neutral review after one of your employees was very unresponsive and rude throughout our rental period.Sereena, since the beginning of the tenancy, was unresponsive, and rude and would never include both tenants in her emails. I, the main tenant who had continuously asked to be included in her emails sent to the other tenant, had to figure out on my own that firstly the contact information was changed, and then at the end of the tenancy an amount was deducted without me confirming first and agreeing to the amount. You had one job, to be a PROPERTY MANAGER, and you failed terribly at doing it. Would not recommend her services.

Pantelis · 19 May 2022

★★★★★ 5/5

Trustpilot

Joel from head office.

Joel from head office was patient and did his very best to ensure the necessary paperwork was completed, accurately and with the minimum amount of fuss.He was very pleasant reassuring And made me feel at ease.Altogether a very pleasing young man, and I would be perfectly happy to deal with him again.

Ms · 10 July 2023

★★★★★ 5/5

Google

Justine has been really helpful and professional throughout several times viewings. she is patient, on time and very flexible and helpful. Good agency to work with overall. Recommend

Flying_high · 23 October 2022

★★★★★ 5/5

Trustpilot

Stirling Ackroyd

Stirling Ackroyd have been really helpful throughout our tenancy - in particular our property manager, David Umney, who has been very responsive, helpful and informative. Thank you!

Emma · 9 April 2026

★★★★★ 1/5

Trustpilot

Nothing but disappointment

Disgrace of a property management companyWhen first speaking with this agency, they were lovely and couldn’t do enough for you. Since signing into our rental, the property management side has been absolutely hopeless. We’ve had issues with our gas boiler which has now take over a month of anyone to get in contact with us or resolve. Instead you get emails from the staff saying your emails have landed in their ‘junk’ folders. When shown around the property, there were a few things they forgot to mention, the fact that’s sheds down the end are completely full and we cannot use and the garden was a tip. But we were assured this was a priority to get fixed. - this was promised 5 months ago. After 2 storms the garden needs a lot of work, we have a child under 2 and there 2 trees that’s about to collapse, a fence that has collapsed, etc - images have been sent to the company weeks ago with no actions to resolve so far. No sense of urgency to clear the garden from hazards.When calling you just get fobbed off and promised someone will call you back - this never happens.We love the property but is completely let down by this company. Would avoid in future no one seems to care once you’ve signed in.

Natalie · 14 April 2022

★★★★★ 5/5

Trustpilot

Caring people!

Alex and Aimee were helping us figure out the next steps we will have to take, both selling our property and buying a new one. They have been very clear and straight forward and we really appreciated their onesty and professionalism. They are very present without putting to much pressure on the client. I would definitely recommend.

Elena · 23 January 2023

★★★★★ 5/5

Google

The sale of my property was a smooth and efficient process with SA. I'd like to thank Nick, Fraser, Alex and Zoe personally for their responsiveness and care in the negotiations and selling journey.PositiveResponsiveness, Quality

Sophie · 23 October 2021

★★★★★ 5/5

Trustpilot

Great service!

Liam was really fantastic. We were going through the experience of buying our first house and he was extremely helpful. He made it as stress-free as possible and was always there to answer any questions that we had. Would definitely recommend to other, thanks a lot!

Hadley · 31 August 2017

★★★★★ 5/5

Trustpilot

A First Class Agent; Professional and Tenacious

Dora from Head Office is simply remarkable in her ability to follow up. For over a year she has politely and professionally kept me up to date with everything. More importantly she actively listens and then takes the appropriate action. Given I am abroad this level of tenacity is critical to my business.

Susan · 25 May 2023