Trusted Agent profile · Hackney
★★★★★
1,617 reviews across 3 platforms
40 Great Easter Street, Shoreditch, EC2A 3EP, Hackney, EC2A 3EP
Stirling Ackroyd's office in Hackney, at 40 Great Easter Street, is rated 4.4 out of 5 across 1,617 reviews on three platforms, including 300 Google reviews rated 4.7.
300
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,308
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Stirling Ackroyd New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotHenry and team at SA worked hard to …
Henry and team at SA worked hard to find a new tenant before expiry of previous lease. They snapped to work like a well oiled machine, combining great personal service with commercial efficiency. Many thanks, can't recommend enough.
Thank you for taking the time to leave the review Patrick, we appreciate it
5/5
TrustpilotKyle Moran was great
Kyle Moran was great. While the process is never easy, he was very good at keeping me informed throughout and also very responsive which helped to take some of the pressure off. Not pushy either and would recommend.
Thank you Graham, we appreciate your comments
5/5
TrustpilotThank you Kyle and the SA team!
Thank you Kyle and the team! Smooth running and stress free! I got the impression that the Sterling Ackroyd understood my concern that my purchase completed with a glitch and they personally made sure it did! Thanks again!
Thanks Charles we hope you enjoy your new home
5/5
TrustpilotVery responsive agent
We had to change the names on our tenancy contract. Rahat has been super helpful, maintaining a clear and transparent communication with all parties involved and making sure that everything was done quickly. Thank you so much Rahat!
1/5
TrustpilotRecommend to avoid
The onboarding process was smooth, but unfortunately, that’s where the positives ended. Communication throughout the sale was poor, and it took far too long for them to even put up a “For Sale” sign at the property.
5/5
TrustpilotCan’t thank David enough for helping me…
Can’t thank David enough for helping me with my search today, he was really thorough with his questions in order to help me find exactly what I wanted. Super friendly, & a pleasure to chat to.
5/5
TrustpilotFriendly
Friendly, efficient and informative David Harvey deliver a quick diffident service and let the needs and expectations of what I was looking for. Focused on what I was looking for and taken the comment on board in time for the viewing.
Hi Hema, thanks for the 5* and great review for David who will be thrilled to read this. We wish you all the very best in your new home - Claire
1/5
TrustpilotNever use this agent
This is the worst agency I have ever worked with. We are paying full management fees, but everytime there is a problem with our property they do absolutely nothing. I have to chase them constantly for getting the barely minimum done. They have also messed up in accounts in the past. Unresponsive, unprofessional. If you want to let your property, I recommend to stay away from them.
Hi, I am sorry to read your feedback. Please contact us using help@stirlingackroyd.com as we would like to understand what may have happened and offer any further support that may be needed. We look forward to hearing from you - Amber
5/5
TrustpilotThe property sales advisor Sandra…
The property sales advisor Sandra Holmes was very helpful and answered all my question. She is an amazing property sales advisor and I would definitely recommend her to my family and friends. Thank you once again
5/5
TrustpilotJames Banister - Property Manager
James has been looking after my property for several years and I find him to be extremely efficient, professional and a pleasure to deal with. If ever there is a problem, he is very quick at responding and deals with the issue promptly. I would highly recommend James and the team at Stirling Ackroyd if you are looking for someone competent and trustworthy to manage your property.
5/5
TrustpilotFrom our first viewing to signing our…
From our first viewing to signing our LET deal, the whole team was fantastic. James in particular was very quick with communication and made the whole process seamless. Would highly recommend using Stirling Ackroyd - a very professional team!
5/5
TrustpilotLetizia Lupi is a credit to the team
Letizia Lupi (Lety) is a credit to the team. I have had a number of difficulties in dealing with other agents in the past. However, since she became the manager of our property in February 2023, Lety has been responsive, professional, polite, and delightful to work with.
5/5
TrustpilotMike Frith Surveyor
Mike Frith surveyed a property for me. I could not have asked for a more helpful and professional surveyor. Who was also so easy to contact post survey report.Highly recommended.
5/5
TrustpilotGreat service from Sandra and the team…
Great service from Sandra and the team that work really well together. Didn't matter who you got on the end of the phone they were up to date with the situation. She was super helpful, always happy to talk and make you feel a ease. Excellent service all round.
5/5
TrustpilotFantastic customer service
Had a wonderful customer experience with Alex, who was extremely kind, patient, friendly and moreover knowledgeable when discussing an evaluation of my flat to sell. These calls can be forced or quite cold, and he was just brilliant. Thank you Alex!
5/5
TrustpilotDavid Harvey -
David Harvey -Had a really pleasant conversation with David this morning. He was able to provide helpful information whilst still taking into consideration our budget, locations and requirements! Looking forward to working with David and finding our perfect new home! Thanks David!! Speak soon - SJ
5/5
TrustpilotWe were recommended Tom Reid by our…
We were recommended Tom Reid by our estate agents to carry out the survey. From arranging the survey with Amy to Tom carrying out the survey we found the service excellent and would definitely recommend them.Anne and Yale - North Yorkshire
1/5
TrustpilotWould put 0 stars if possible
Would put 0 stars if possible, I’d rather be homeless than use these people ever again. Unprofessional, unorganised, staff are clearly inexperienced, rude, argumentative and generally extremely unhelpful since day 1. Will never use again as soon as my tenancy is up and I can’t wait to avoid them in the future and I would advise everyone to do the same!
Hi Adam, sorry to hear of your frustration, which I believe is due to communication regarding your obligations relating to your tenancy. If you feel any aspect of our communication with you is incorrect please do get in touch with me directly at help@stirlingackroyd.com - Many thanks, Amber
5/5
TrustpilotThank you Alex
Thank you Alex for providing such a smooth and friendly service! Your expertise and advise was greatly appreciated and it really felt like you were going above and beyond to help me!
5/5
TrustpilotThe communication of this company is…
The communication of this company is outstanding. I spoke to Zein and he made it so easy for me to bring my properties to market and get valuations done, at the right time. I am currently happy with my new tenants and the rental prices I am achieving for my properties. I am team Stirling Ackroyd!
5/5
TrustpilotSpeedy and Professional
Amazing how fast Stirling Ackroyd Sunbury branch has helped to secure a new tenant with a better rent. Very professional team and highly assistive in all matters relating to managing my property. Special thanks to Katie and Katy whom been cooperative in arranging for the retouching of my flat and great their great support.
5/5
TrustpilotIf you want your house sold - read this genuine review
I purchased my property from Simon at Stirling Ackroyd almost 20 years ago. When I decided to sell I called Simon back to allow his company the opportunity to get my house sold which they achieved in approx 4 months. Aron & Alpha Sales Team were courteous and kind and most importantly they respected my home, it’s the small things taking their shoes off, greeting guests and carrying out the viewing without pressure to clients to make a sale which made the process seem easy. The sales team were transparent at all times. They also got the result and had foresight when we spoke after viewings as the sale was predicted based on body language and communication. I couldn’t rate these guys any higher # A STERLING JOB & SERVICE!
1/5
FacebookAwful experience. I would give 0/5 if I could. They emailed me multiple times about someone else's flat. I told them... 3 times with no response and no sign they were doing anything about this data breach. 4th time I get an email saying sorry but also moaning about me complaining. They emailed me! Also tried to jack the rent 550 a month in one go, attempted to book viewings with less than 24hrs notice. We had people turning up out of the blue, with no estate agent, buzzing up. The estate agent just said 'don't let them in, they are late'. all in all. terrible experience. just after money, nothing else mattered to them.
5/5
TrustpilotProactive and easy to work with
Stirling Ackroyd really chased down my sale and were very proactive. Kieran Pepperell and Spencer de Jonge were my agents and they were easy to work with and v reassuring along the way. Couldn't fault them! The flat was sold at asking price - v happy customer!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Stirling Ackroyd New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
