Trusted Agent profile · Hackney
★★★★★
1,617 reviews across 3 platforms
40 Great Easter Street, Shoreditch, EC2A 3EP, Hackney, EC2A 3EP
Stirling Ackroyd's office in Hackney, at 40 Great Easter Street, is rated 4.4 out of 5 across 1,617 reviews on three platforms, including 300 Google reviews rated 4.7.
300
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,308
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Stirling Ackroyd New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotAshley at Stirling Ackroyd was…
Ashley at Stirling Ackroyd was absolutely fantastic. She was patient, kind and went out of her way to keep things moving and the lines of Communication flowing throughout the whole process. I can’t fault the process at all. Ashley made what would be a stressful process go smoothly. I would definitely recommend this estate agents
5/5
TrustpilotAshley-Jane Francis is amazing!!
Ashley-Jane Francis is amazing, she understood my requirements for my property and did everything she could to meet my requirements. Ashley was responsive and a great communicator, she was pro-active and has excellent resolution skills. Selling a house can be quite stressful, but Ashley and Stirling Ackroyd made it as stress-free as possible.
1/5
TrustpilotWe chose Stirling because they seemed…
We chose Stirling because they seemed competitively priced, about 2% cheaper than other agents, but it was a big mistake. They collected rent in advance, only passed on about 55% to us. They even took commission upfront for rent not yet invoiced.
4/5
TrustpilotI went on a viewing with Carl to see …
I went on a viewing with Carl to see Kingsland Green & he was the most charasmatic estate agent I’ve come across. He was so helpful, punctual & charming that it made my property search a lot more relaxing as this can be a stressful time. I would recommend Sterling Ackroyd to anyone that is looking to buy or rent a home, as the customer service skills I got to experience were impeccable.
5/5
TrustpilotPositive Experience
David Harvey was very thorough with the information he gave me. As a first time buyer with no experience or knowledge on the process of buying a property he was patient, kind and put my nerves at ease. Looking forward to the viewings.
5/5
TrustpilotVictoria and Tom were amazing
Victoria and Tom were amazing. Tom secured a Tenant within 24 hours and Victoria dealt with all of the setting up of the Tenancy amazingly. Very helpful and very efficient. Will certainly be sticking with Tom and Victoria for all of my future tenancies.
5/5
TrustpilotA fantastic organization
A fantastic organizationA fantastic organisation! Great cutomer support from beginning to end of the process. The team are really informed and go the extra mile at every stage. I would recommend them unreservedly. Both of the advisors Afan and Dora were very helpful, friendly and patient in helping us find what we were looking for.
5/5
TrustpilotFirst time I have used Stirling Ackroyd…
First time I have used Stirling Ackroyd I was very impressed how professional they were and how quickly they got a new tenant and the rent that he achieved on my behalf David Harvey was the manager that managed the letting for me and I was very impressed with him
5/5
TrustpilotExceptional Service
I called to get a valuation on my property and dealt with James at the head office in Byfleet, he was highly knowledgeable within the area, and also extremely helpful. I felt very assured dealing with James and would highly recommend this company as they really are experts in their field and you feel in safe hands. Thank you so much.
5/5
TrustpilotBIG thank you to Samantha!
I would like to give a BIG thank you to Samantha Japaul , the tenancy manager. I am always asking her lots of questions and she replies to all of them really quickly and very detailed. She is incredibly patient and helpful. She is in an absolute gem and an asset to the company and someone I can always rely on.
5/5
TrustpilotRental flat management
My rental property in Hackney is let and managed by Stirling Ackroyd. My point of contact is Emily Marshall. I have been very happy with Emily from the start and especially overseeing the problems which have arisen from a accidental fire in the flat next door. She has been so helpful and proactive, I would thoroughly recommend her and Stirling Ackroyd.
5/5
TrustpilotFrom the viewing 'israh' help me a lot…
From the viewing 'israh' help me a lot to rent a property. Only 2 week process. They picked up the call quickly to solve each issues which I had. They deliver the key on the decided date. Everything was perfect and clear. Even after the key change they will keep in touch to make sure everything is going fine.....
1/5
TrustpilotI had a very poor experience with this…
I had a very poor experience with this branch during a tenancy deposit dispute. Instead of advising us correctly under the tenancy agreement (which clearly required adjudication through the deposit scheme), the agent sided with the landlord and sent a threatening email about court action.
5/5
TrustpilotCAMERON JONES
CAMERON JONES I have had a portfolio of properties that have been looked after by Cameron and the team at Stirling Ackroyd over the last 6 years. Cameron has always been extremely helpful going above and beyond his responsibilities with the upmost professionalism. Accounting and finance has never been my strong point, so having an expert like Cameron patiently dealing with my requests has been crucial to managing my accounts.
5/5
TrustpilotFast problem solving
Fast responses when problems arose in our flat, was very communicative with checking in and ensuring issues had been resolved
1/5
TrustpilotRogues not paying back deposit money.
I am disgusted by the way I am being treated by SA. I rented a property which was mould infested, had to end my contract as despite raising the issue with the property’s manager, the landlord refused to fix the issue. No communication by SA. One month after vacating the property I have not received my deposit back. They did not email me important documentation as their system was down. I have to chase them to get updates as they do not email me or call me to update me. I’m being treated with constant contempt and disrespect for my dignity. These people are rogues. Avoid renting from them. I have complained, spoken to managers, emailed, called and nothing. Close to 4K on owed monies.
1/5
TrustpilotUnfair and Biased Survey
Had survey completed on back of cash offer received on property. Spent last eight years upgrading and improving all aspects of property. Having received the report it was totally biased, did not mention our immaculate property in any detail at all just focused on a landslip many miles away from us. We are built on rock so no issues at all neither with any surrounding houses in village some built in the 1800’s and still standing very solidly. This biased and unfair report led to our cash offer being reduced by £65k on what was an already reduced offer from a cash sale company leading to us losing the property we had reserved. Is one in the hands of the other? It is peoples’ lives you’re messing with remember that.
5/5
TrustpilotStirling Akroyd stands out from the Estate Agencies crowd !
It has been a great pleasure as a landlord dealing with Stirling Ackroyd! A fast service by Rebecca and her team leader James. I can recommend them as they stand out from the Estate Agencies crowd. Thanks again for your immediate response to my queries & questions. Appreciated.
1/5
TrustpilotI strongly recommend against trusting SA
I strongly recommend against trusting Stirling Ackroyd with the management of your house. Their staff are poorly trained, inexperienced and lack a professional approach. They simply act as a middle man between landlord, tenant and contractors without any real management expertise. I was stuck with this outgoing repairs including a freezing house during 2 winters in a row yet still there are an obscene amount of things which require repair. I had a broken window for 3 months as well during summer (luckily) and had to deal with all sorts of issues because of that. Property manager went on vacation only to forget about this issue completely. Their only goal is to save their landlords some money. Now they are trying to make it a condition that only if I renew my contract will they fix the freezing temperatures I have been dealing with for more than 1 year and a half.
5/5
TrustpilotJust wanted to give credit where it is due...
Really pleased with the service provided by Tim Nagamani (Senior Property Manager)Unfortunately there were a number of issues with my property let which left me totally deflated and disappointed with how matters had been handled previously. Tim came along and resolved them all without much reference to myself. It was amazing! A real credit to the company.Thank you Tim!
5/5
TrustpilotGreat customer service
Joel gave me a prompt response to my enquiry. Had done his research on my situation & our current property search. Joel was energetic, positive, understanding and interested, very friendly.
5/5
TrustpilotBig thanks to Abby!
Thank you to Abby who made our last minute tenancy change over as seamless and simple as it could have been. We know it normally can take up to 7-10 days to change over a tenant with referencing etc. Abby was always very responsive and kept in touch with me to ensure the process would be dealt with quickly. Thanks so much Abby, we all really appreciate your help.
5/5
TrustpilotJack was a star!
Jack was super helpful, asked lots of great questions and made me feel very listened to. Communicated clearly and made quick actions to organise not just my viewings but my needs with potentially selling as well!
1/5
TrustpilotDon't bother doing business with this real estate agency.
Don't bother doing business with Stirling Ackroyd!They would advertise a place at a certain price, take 20 offers on it and then entertain every person who placed an offer to bid against others which will ultimately raise the asking price of the propriety by 20%. They are doing nothing but damaging what is already a difficult real estate market.Communication is extremely poor, they won't keep you in the loop nor inform if your offer was successful or not.To be frank I doubt they are even presenting all the offers to the landlord, they would most likely show off by putting forward only offers way above the asking price. I've been working with other agencies who have made it very clear they would be unable to do any viewings or take offers once a propriety is under offer but Stirling Ackroyd works like no one else on the market and I mean it in the worst possible way.If you are a landlord or a tenant looking for your next successful rental please take your business anywhere else but Stirling Ackroyd.
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