Trusted Agent profile · Hackney
★★★★★
1,617 reviews across 3 platforms
40 Great Easter Street, Shoreditch, EC2A 3EP, Hackney, EC2A 3EP
Stirling Ackroyd's office in Hackney, at 40 Great Easter Street, is rated 4.4 out of 5 across 1,617 reviews on three platforms, including 300 Google reviews rated 4.7.
300
Reviews on Google
This office
9
Reviews on Facebook
Business-wide
1,308
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Stirling Ackroyd New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotSuper efficient and friendly
Super efficient and friendly! I enquired around a property during the weekend and had Georgia call me first thing in the week and talk me through all the various options and clarified the whole process so well as well as being super friendly - so many thanks!
Hi Nadine,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire
5/5
TrustpilotLetizia Lupi
Letizia Lupi - if you want something done right, ask for Letizia. Letizia is super efficient, communicative, polite, friendly, warm, understanding and most importantly, she gets things done. Couldn't ask for more!Stirling Ackroyd - send her up the management chain, she could teach some of the other agents a thing or two!
5/5
TrustpilotFirst Time Renter
Had an great experience with Chelsea from the Mitcham branch. I enquired about renting as I have never rented before so wanted some information. Chelsea was happy to help and explained everything from affordability, how to put forward an offer, referencing and deposits. I feel a lot more confident now about finding my new home. Can’t wait for any matches to be sent my way.
5/5
TrustpilotTania Pereira: Excellent management
Tania Pereira provided the best management during my tenancy But, more importantly, when tenancy ended Tania proved to be extremely helpful professional outstanding management A truly FIVE STARS service Stirling and Ackroyd should be proud of such great example of perfect managerCan not thank Tania enough Strongly recommend if you are looking to rent
5/5
TrustpilotKevin gets the job DONE!
We have just exchanged on a house because of the hard work and dedication of Kevin and the team. He has been persistent with some difficult solicitors, always been calm and reassuring throughout the stressful process and has kept all parties in the loop the whole time. He's always easy to get hold of and always professional. Couldn't have asked for a better estate agent.
5/5
GoogleGreat service from Stirling Ackroyd when selling the flat. Nick was amazing in his role - clearly his is the person to get honest advice, best price and close the sale quickly.PositiveResponsiveness, Professionalism
Hi Magdalena, thank you for taking the time to leave great feedback. Nick and the team will be thrilled! We wish you all the very best and thank you for choosing Stirling Ackroyd - Claire
1/5
TrustpilotDo not go with this company.
Do not go with this company.I don’t usually complain but this review is needed - We were tenants who moved out early September, it took 6 weeks to get our deposit back, We were ignored constantly and calls/emails were never answered. Then we learnt they charged us for a “faulty blind charge”, it took another 3 weeks of us arguing to get it back. Unfortunately throughout the full year the agency were the heights of unprofessional, we learnt after several flat visits for a new tenancy, a visit happened without our consent while we were both at work. What’s worse when we complained we got no apology in return except excuses and blaming us. Save yourself the stress - the east london office is a disaster from management down.
Dear Susie, I am sorry to hear of your experience but thank you for taking the time to share your feedback. We always hope deposits can be promptly returned to tenants however, if a landlord wishes to make any deductions this can add time to the deposit return process although, we would expect you to have been kept updated at all times. I would like an opportunity to investigate your comments further and considering this I would be grateful if you could contact me at help@stirlingackroyd.com. Wishing you the very best - Amber
5/5
TrustpilotLiam Gaffey was great throughout the …
Liam Gaffey was great throughout the whole process. Very responsive and always followed through on things to make the process easier for all parties. There were some issues along the way which Liam did an excellent job in helping with and navigating. Highly recommend.
Thanks for taking the time to leave your review Patrick, we appreciate it
5/5
TrustpilotGreat company, great service from Alex.
I was introduced to Stirling Ackroyd through my tenant when trying to sell one of my properties. I spoke with Alex who helped me register with Stirling Ackroyd, and with getting the house on the market quickly. Alex was a great help, really eager to assist me and nice and friendly to talk too. Would definitely recommend.
5/5
TrustpilotProfessional service
Great, prompt service. Nathan was very helpful.
5/5
TrustpilotI’m very happy with the service I’ve…
I’m very happy with the service I’ve received so far, particularly from Mela Steadman, who looks after my portfolio. She’s always helpful, professional, and responsive, a real pleasure to work with. Highly recommend her support and the team at Stirling Ackroyd.
5/5
TrustpilotProfessional and efficient service - I used Stirling Ackroyd Canary Wharf…
I used Stirling Ackroyd Canary Wharf office, their staff were very professional in particular Jacqueline B (Move In Manager) was understanding of my circumstances as a first time renter. She kept me informed of the process and comms with the landlord. I particularly liked the online portal; everything is in one place. It was easy for my manager to complete the work references online.
5/5
TrustpilotSandra Holmes has been outstanding!
Sandra Holmes has been amazing, she truly understands her customer's needs and has given me some valuable advice with my current challenging circumstances. I can't thank her enough and I look forward to working with Sandra and Chloe in the coming future!! I can highly recommend Stirling Ackroyd.
5/5
GoogleI worked with Fraser Pollok and Zoe Durber on a purchase for a client recently. Both were exceptionally attentive and straightforward to deal with. Thanks guys, let's do it again soon!PositiveResponsiveness, Professionalism
Hi Christian, thank you for the great review. Both Fraser and Zoe will be so pleased to read your kind words 😊 We wish both you and your client all the very best - Claire …
5/5
GoogleAfter a lifetime of dealing with agents (both as landlord and as tenant) I feel I should comment on the superlatively efficient, responsive and helpful service which my daughter and I received from SARAH M while renting a flat in Hackney. My situation as guarantor (but having various retirement pensions, rather than a salary), could have complicated the referencing process, but Sarah stayed on top of everything to ensure that problems were avoided. She also 'went the extra mile' in communications with the landlord. A thoroughly positive experience.PositiveResponsiveness, Quality, Professionalism, Value
Hi Philip, thank you for your wonderful feedback. Sarah will be so pleased to read this. We wish both you and your daughter all the very best - Claire
5/5
GoogleWe have dealt with SA twice now to buy and sell the same property. The sales team are professional, they bring in lots of people to view, either from requests or showing as an example. Never pushy, polite and give potential purchasers space. The team went beyond what you could expect on both occasions, really chasing when the situation was just getting mired. They chased managing agents, solicitors, lenders, and suggested many solutions to get things moving again. They are knowledgeable about the area and the market. Always accessible and easy to deal with. Highly recommended.PositiveProfessionalism
Hi Elaine, thank you for your fab 5* review. Its great to hear and we thank you for choosing Stirling Ackroyd - Claire
5/5
GoogleWriting as a landlord letting my property for the first time I was impressed from the first with the helpful and attentive way in which Kristians and his colleagues guided me through the process and drove the letting forward in a challenging market to a very satisfactory conclusion. He made sure that both tenants and landlord were kept informed and supported in progressing the letting promptly and efficiently. Initially I was tempted by the lower fees potentially available from other agents but I now feel Stirling Aykroyd and Kristians have earned their pay and I'm very happy I went with them. Thanks for a very good experience in a situation that might easily have felt stressful and anxiety provoking.PositiveResponsiveness, Quality, Professionalism, Value
Hi James, thank you for taking the time to leave feedback. Its great to hear how Kristian and the team guided you through your first property let, providing great customer service and eliminating any stress along the way. Thank you for choosing Stirling Ackroyd and we wish you all the best! - Claire
5/5
TrustpilotI had a great experience at Stirling…
I had a great experience at Stirling Ackroyd, Alex was knowledgeable and efficient. He went over and above by connecting me with the mortgage broker and conveyancers who have been absolutely amazing and very helpful in providing guidance on this journey. I look forward to working closely with Alex to find the perfect home.
5/5
TrustpilotEfficient processing/Agent: Carl Griffiths
My agent Carl Griffiths has been majorly helpful in helping rent my first flat. Was punctual at the viewing and was efficient in explaining the next steps to accquiring a tenancy. He was also extremely helpful with handling the slight change in requirements and delivering on this. The whole process was handled smoothly with timely responses. Was a very pleasant experience compared to many other estate agents that I’ve dealt with prior to Stirling Ackroyd.
5/5
TrustpilotReally top notch rental agency
Really top notch agency and I have had many other agencies experiences in the past Stirling ackroyd is by far what letting agency should be: Efficient, always reactive to issues, one of the rarest who care about their tenants wellbeing!
5/5
GoogleRahat has been great, very reliable and quick to respond to our queries.
5/5
TrustpilotEstate Agents Feroza and Anthony
Estate Agents Feroza and Anthony - We were first time sellers. Our initial meeting with Feroza she sold us Sterling Ackroyd as the estate agent to use and they followed through on what they sold to us. Both were extremely helpful and supportive during this process and Feroza went above and beyond what I would have expected.
5/5
TrustpilotMela S has been an excellent property…
Mela S has been an excellent property manager and has been quick with her response and keeping us up to date.
5/5
TrustpilotGreat support from Sandra
Sandra has been very supportive since the death of two family members to me and the family in providing guidance about the property market.Very good knowledge of the local market. Always helpful, kind and supportive and able to answer various questions.Thanks for your support.
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Tell us what you need and we'll put you in touch. Stirling Ackroyd New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
