Stirling Ackroyd Dalston reviews in Hackney

★★★★★ 5/5

Trustpilot

I would really recommend sterling…

I would really recommend sterling ackroyde they have been very helpful especially Georgia Buckle she is very pleasant and makes you feel at ease

Miss · 3 June 2024

★★★★★ 5/5

Google

With Yusuf's help, my first time going through the renting process went smoothly. He was dependable, friendly and easy to reach. He answered my questions with no delay and was a pleasure to be in contact with. Thank you Yusuf for your hard work and help.

Daisy · 12 November 2022

★★★★★ 5/5

Trustpilot

Joanna is definitely an asset to Stirling Ackroyd

Had such a great experience with Stirling ackroyd. Had the privilege of working with Joanna who made our experience in such a tough market worth while. Although we didn’t end up buying a property through Joanna (due to the marketplace being super super competitive) I wish we had as she is such an incredible agent. Really fought for us to get a property, gave us regular updates of new properties coming in! Always answered the phone or called back quickly (which is super important and can be rare in this market.. very friendly, honest and have given us such great advice throughout our process.. really thought about and cared for our needs which made such a stressful process much more bearable. If I ever sell or buy in the future Joanna will definitely be our first point of call! Joanna is definitely an asset to Stirling Ackroyd!! Thank you Joanna

Clarissa · 22 August 2022

★★★★★ 5/5

Trustpilot

She is very efficient with her work

She is very efficient with her work. Very prompt actions when needed and keep informing the landlords for potential problems and how to deal with them. It appears that she has an in depth knowledge and experience in managing tenants/properties.

Upali · 21 May 2026

★★★★★ 5/5

Trustpilot

Excellent Service

We recently bought a property via Stirling Ackroyd, with Feroza Ahmed as our agent and we were very happy with the service that we received. From the moment we viewed the property, Feroza was informative, patient and extremely helpful. During the search for a new house, we dealt with a large number of estate agents over a period of 6 months and Feroza's approach was honest and personable; which was extremely refreshing. Unfortunately, our house purchase became somewhat complicated and Feroza was such a support to us - we really felt that she went above and beyond to do her best for us. We are not sure we would have continued with the purchase at times if we had been dealing with another agent.Based on our experience, we wanted to communicate that she is truly an asset to Stirling Ackroyd we will be recommending Stirling Ackroyd to any potential buyers that we meet.

Sean · 19 August 2022

★★★★★ 5/5

Trustpilot

William, the best agent!

William was very helpful throughout the whole renting process, explaining and helping with everything from the renting processes to just how things work in the UK. He also provided reassurance and soothed our nerves, even on the weekend! He was our agent, adviser and psychologist at the same time during these two weeks. He deserves a hefty raise! If on a viewing you see him, you can be sure it will be a good experience!Thanks a lot, Daniel

Daniel · 14 October 2022

★★★★★ 2/5

Trustpilot

Very poor service (Great for selling though)

We rent a flat for 3 years with Stirling Ackroyd with a very disappointing experience. Maintenance issues (doorbell, toilet, alarm, blockages) were handled very slowly, and in some emergency cases they were reluctant to reimburse costs. Although their issue-reporting platform looks modern, it did not help resolve problems efficiently, tldr: too much technology and too little actual service.

Patrick · 17 December 2025

★★★★★ 5/5

Trustpilot

David was very helpful and booked me in…

David was very helpful and booked me in for a viewing, very efficiently and quickly. Very polite and helpful :)

DJ · 18 July 2024

★★★★★ 3/5

Google

While had a great experience when first moving into our rental in September 2021, we were pushed for an unreasonably high rent increase in June 2023. 3 months before our tenancy ended, Stirling Ackroyd was attempting to pitch a 28% rent increase to us, suggesting this was in the area of what our landlord was looking for. In reality, the landlord has already let us know he needed less than half of this to secure his new mortgage. Ultimately we agreed to a much lower increase closer to average increases in the area, but was left with a bad taste by the attempt to squeeze us for far more. Disappointed to find that a heated market for renters is being driven, at least in part, by these agencies.

Alasdair · 12 November 2023

★★★★★ 5/5

Google

After working with several estate agencies, I finally found Stirling Ackroyd in Dalston, with the best agents I have met. I ended up buying a property with the great help of Silviu, who was my dedicated agent throughout the property search. Silviu showcased not just professionalism, but also an innate sense of understanding and patience. In a market that can sometimes feel overwhelming, having someone as friendly and helpful as Silviu truly makes all the difference. He was always ready to answer any queries, no matter how big or small, and his guidance was invaluable in helping me find the perfect property. I wholeheartedly recommend Stirling Ackroyd, especially for anyone fortunate enough to work with Silviu.

Omer · 12 November 2023

★★★★★ 5/5

Google

Liam & his team were fantastic. We originally put our property on the market in 2019 & it sold within 10 days but had to take it off the market, due to it having a cladding issue. Once the work was completed. We went back to Liam & his team earlier this year & sold within 6 weeks. The team are completely honest & very professional throughout the whole process. I have recommended Stirling to a few friends that live in the area too.

Barry · 12 November 2023

★★★★★ 1/5

Trustpilot

Didn’t Bother Turning Up

Made an appointment to value my property for sale. They choose the date/time but then didn’t bother turning up. If they cannot be bothered when trying to win your business then no point working with them in the future.

Still · 16 May 2026

★★★★★ 1/5

Trustpilot

Give you no option but to use ‘Tink’ as…

Give you no option but to use ‘Tink’ as a financial guarantor stating sensitive data outside of the UK. Even when you select the manual option it prompts you immediately they have been unable to obtain a reference when it has only been requested of the nominated referee. This should be investigated by an independent Ombudsman or Which Magazine.

J · 29 November 2024

★★★★★ 5/5

Trustpilot

Mela is a great property manager…

Mela is a great property manager couldn’t be more grateful for her!

Billy · 19 November 2025

★★★★★ 1/5

Trustpilot

PLEASE BE CAREFUL

PLEASE BE CAREFULI put an offer on a property to rent. My offer was accepted and I was sent a link to read a draft contract, confirm it was read and pay the deposit. I sent screenshots of error messages but I was being pressured to pay the deposit without reading the contract. They refused to email a PDF version and was told I would lose the property if I didn’t blindly pay the deposit. PLEASE BE CAREFUL and do not sign anything or pay a deposit unless you are fully informed as to what you are agreeing to!

Lola · 22 October 2023

★★★★★ 5/5

Trustpilot

Morgan Senior - very helpful

Morgan Senior was very helpful, experienced, easy to talk to and patient. Would always call me back straight away and able to answer all my questions. Provided an excellent customer service in my search for my new property. He assisted with all the stages making sure all the need were met. I am happy with the service that was provided. I do believe he will be a good contact going forward.

Manpreet · 11 April 2023

★★★★★ 5/5

Trustpilot

Very reliable and efficient

I had arranged an RCIS level 2 survey along with valuation by SA surveyors. The best part of dealing with them was the communication. Amy has been great at responding to queries and the email replies were as quick as a messenger chat! The survey happened within a short time, the report was generated very next day and the price was very competitive. The report itself was well organised and they had a separate section of summary questions to be raised with the solicitors. I did a fair amount of research before deciding on a surveyor. I would recommend that as a first time buyer, if you were to trust me, you can definitely go for SA.Regards

NISARG · 23 April 2022

★★★★★ 5/5

Trustpilot

Thanks for Agent Lety

Agent Lety is the reason for the five-star review. The boiler in my house was broken and after reported it through maintenance form, it’s still not fixed after four days. But when Lety took over, she called up contractors and arranged them to come timely next day. She always replies promptly and being very helpful. It’s good to know I can rely on her.

Ange · 10 October 2023

★★★★★ 1/5

Trustpilot

Terrible letting service from Stirling Ackroyd

I contracted Stirling Ackroyd to manage my property when I was letting it.The experience was terrible, as they were really hard to communicate with as I usually had to leave several messages and chase for a response. They made a terrible mess of renegotiating the contract at the end of the first year, so I then terminated my relationship with them and found it much easier to manage the property myself. Over 12 months later I am still waiting for them to transfer the deposit to my account with the Deposit Protection Service and have been making nearly daily calls for the last month to try to get this done.

Isobel · 29 September 2023

★★★★★ 5/5

Trustpilot

A dream come true!

Thank you so much to the whole team at Stirling Ackroyd and a special thank you to Karina who has gone above and beyond for her outstanding service. She has dealt with any problems arising in a professional manner and has kept me informed at all times. A very honest and trustworthy company for anyone looking to rent out their property! - would highly recommend. Thanks so much again for all your hard work!

Raimah · 2 December 2022

★★★★★ 1/5

Trustpilot

Left in the rain - no communication from the agent

We had a viewing yesterday, we were stood outside the property in the pouring rain for 25 minutes and I could not get through to anyone on the phone, nor was anyone answering the buzzer. I spoke to the agent this morning, and they said they forgot to tell me yesterday that the viewing was cancelled. A waste of 2 hours of travel, money and ended up soaking wet.

Molly · 22 May 2024

★★★★★ 5/5

Trustpilot

Amazing Service

Renting with Townends has been amazing from the Start. Nadine and Katie in Sunbury helping find a great home and making it easy to go through the process especially when it was our first time renting while expecting our first baby. We had a few little maintenance requests which we had to contact Katy Harris from property management to help organise it and she has been a delight to deal with being fast with responses and keeping us updated. Such an amazing team

Tayler · 11 March 2022

★★★★★ 5/5

Google

Great service from start to finish. James was the most responsive of the agents we initially reached out to and was very honest with us about the market and what kind of rent we should expect. He worked hard to source us tenants and kept us fully updated throughout the whole process. Would definitely recommend.

Amanatey · 12 November 2020

★★★★★ 3/5

Trustpilot

Calm, polite and professional.

As a new property manager Saffah is no doubt finding it a challenge faced with do many tenant and landlord issues and a groaning email inbox every morning. In spite of this Saffah manages to retain a calm approach and patience. Communications with the agents in general and action on issues have been a little iffy in the past but Saffah seems professional and efficient. I think there is room for improvement overall in the property management department of the company but Saffah is obviously trying her hardest.

Pippa · 8 March 2022