Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotLong term tenant - Service so poor it led to me leaving the country
I rented the same property through Stirling Ackroyd for 9 years. The first 7 - 8 years were fine, the odd minor issue but all dealt with. In the last 9 - 12 months the customer/ tenant services was appalling. Stirling Ackroyd left a message on the wrong number (mine) and that’s how I found out the property I had been renting for around 8 years was being sold. No apology for the way I found out4 months later I got a call saying the property was sold as of that week and that the landlord was happy to keep the rate as it was for another year. Was rushed to sign the contract, which I did, just for it to then be voided and changed to a 6 month contract as the new landlord wanted to increase the rate. Understandable from their side, terrible communication from Stirling AckroydRequested a 1 month extension which was approved but only if I agreed to paying more for the last 3 months of the existing contract too. This was communicated on the 2nd of Aug and was meant to kick in on the 1st of Aug. As per Strling Ackroyds tenancy agreements, rent should be in before the 1st so this was not a reasonable askJust over a week after signing the extension, I got another call saying the landlord had agreed to the extension at a higher rate for the last month only, which would’ve saved me 550 pounds. Which contradicts the previous messaging/ the contract. I got an apology from the head of renewals but nothing from the estate agent themselves (they offered a signed letter which is pretty useless) and nothing from the points of contact that made the actual mistakes. I am not sure who actually ended up with the “extra” money I paid but I wouldn’t be surprised it is was Stirling Ackroyd due to the number of “admin errors” made. They did offer to help me look for a new place to rent/ buy but as you can probably guess, I am never working with these guys again.
Sharon · 1 February 2023
★★★★★ 5/5
TrustpilotWow: estate agency service as it was always meant to be!
Wow, this is how Estate Agents were meant to be. They exceeded expectations in speed, efficiency and helpfulness. I had historically used a rival Big Name agent who over promised and under delivered. These guys blew them off the park. I suspect they will be extremely successful and frankly, good luck to them.
Alex · 6 December 2017
★★★★★ 1/5
TrustpilotAwful
Awful. They are only interested in taking your money. There is no service or customer care. I would never recommend them.
Karen · 1 December 2023
★★★★★ 5/5
TrustpilotI called the company today requesting…
I called the company today requesting viewing, I spoke with Ellis who very helpful and answered all my questions.
Dorota · 1 November 2024
Agent replied · 23 December 2024
Hi Dorota,Thanks for the great review for Ellis, We wish you all the very best - Claire, Customer Engagement
★★★★★ 1/5
Trustpilotdisappointing
I recently had a disappointing experience with this agency.
Airuro · 11 February 2026
★★★★★ 5/5
TrustpilotExcellent Sales & Letting service
My experience with Stirling Ackroyd Sunbury branch goes back 12 years when I purchased my first house through the Sunbury branch.I consequently moved area with work 9 months later and rented out the house through the Sunbury branch.In October 2022 i sold the house, again through Sunbury branch.During all these years I have experienced consistent professional and very efficient service.On both the rental and sales sides the staff have always gone beyond whats called for on many occasions. They always regularly update me on the progess of any situation. They have been so helpful and friendly and deal with all queries in calm manner no matter how busy they are. I have always been treated like a valued customer. I would highly recommend Stirling Ackroyd in Sunbury.
Chrissy · 18 January 2023
★★★★★ 1/5
TrustpilotI do not recommend
Extremely awful communication with that company. Tried to sign the contract as a new tenant, we agreed to do that and Sebastien Lewis told me that he will send me email the same day. He did not. I tried to send emails, I called and he kept saying that he will send the email same day. He never did. 2 MONTHS LATER I received an email from them to send them filled form ASAP. Ridiculous.
Czegda · 20 June 2023
★★★★★ 5/5
TrustpilotMr Casini Bikram
While not having met Mr Casini Bikram face to face, I have been dealing with him over the phone for several months. I can say that he has been helpful, has a positive outlook and has a good manner. Overall my experience with Sterling Ackroyd has been a good one. They rented my flat within a day at the full asking price. And fingers crossed the tenants seem to be good, compared to the previous ones through another agency. Well done!
Jivaretnam · 11 January 2023
★★★★★ 5/5
TrustpilotConsistently professional and friendly
We decided to use Stirling Ackroyd as our lettings agents due to the great service we've received from our main contacts Georgia Buckle and Sam Humphreys. They both have that invaluable human touch and approach. Professional, yet friendly. Georgia has kept in touch for well over a year, but never driven a "hard sale", only been there for a quiet nudge and been able to give great advice. When we finally decided to put our flat on the marked, the process couldn't have been quicker or smoother.
Vibeche · 10 January 2023
★★★★★ 5/5
TrustpilotI would like to thank Alex for the time…
I would like to thank Alex for the time and dedication given during our call into the arrangement for the property view. Professional and friendly to talk with.
Nicholas · 17 May 2023
★★★★★ 5/5
TrustpilotWe have worked with Bonita on multiple…
We have worked with Bonita on multiple occasions and it is a pleasure liaising with her. She is always polite and clear in the action she requires us to take. She is always available to answer queries we have when necessary’
Optimal · 25 November 2021
★★★★★ 5/5
TrustpilotI could not be more pleased with the…
I could not be more pleased with the service from Nadine, so helpful and always kept me in the loop with the whole process of my rental! I will definitely be keeping my property in her safe hands, thank you Nadine
George · 25 November 2021
★★★★★ 5/5
TrustpilotI had a good conversation with Ellis…
I had a good conversation with Ellis this evening - he went out of his way to be helpful.
Claire · 21 October 2024
Agent replied · 23 December 2024
Dear Claire Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotBrilliant estate agents!
Brilliant estate agents! Hade the please to buy a buy to let with these guys. Smoothe transaction and an excellent front and back office to make it happen. Thanks Spencer and Kieran will be using you again!
Fatos · 14 June 2022
★★★★★ 5/5
TrustpilotBethany and her team were brilliant in…
Bethany and her team were brilliant in the Hackney branch lets dept. They were professional, officient, good with communication and above all were lovely on the phone. They found tenants for me immediately and I thought gave me a fist class service. Would highly recommend.
Evie · 8 February 2021
★★★★★ 5/5
GoogleWe had a great experience with Danielle who was really helpful with the viewing we had with her and organised as well really quickly for us the valuation of our property. We recommend this real estate agency!
Marie · 12 November 2023
Agent replied · 11 November 2024
Hi Marie & Frederic, thank you for your very kind words and 5* for Danielle. We wish you all the very best - Claire
★★★★★ 5/5
TrustpilotAlex was a great help in arranging a…
Alex was a great help in arranging a valuation appointment, answered all questions I had. Was also very polite and professional and really enjoyable to talk to
Aaron · 2 June 2023
★★★★★ 5/5
TrustpilotKarina has been managing the property I…
Karina has been managing the property I rent since I moved in last year. She has been super helpful with all my questions and queries and very quick to respond to all matters. Thank you Karina!
Havva · 13 July 2022
★★★★★ 5/5
TrustpilotBest agency
Matthew Brennan is the property manager in my current rental apartment and it was probably the best experience I've ever had with letting agencies! Any basic or maintenance inquiries are processed and resolved quickly and professionally. I'd definitely recommend this agency to anyone who wants a positive renting experience!
Olga · 16 August 2019
★★★★★ 5/5
TrustpilotIssue solved within a day.
We have contacted the agency/senior property manager Tim Nagamani for an issue with the drain and everything has been solved within a day. Tim has been very prompt and helpful. Thank you very much for being very professional.
Luminita · 22 March 2022
★★★★★ 5/5
TrustpilotReally helpful and friendly service…
Really helpful and friendly service from David Harvey. I have high hopes that we'll find the property we're looking for.
Rosie · 23 September 2024
Agent replied · 23 October 2024
Hi Rosie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Claire - Customer Engagement
★★★★★ 5/5
TrustpilotUseful advice and guidance
David Harvey was extremely helpful . We talked about the properties advertised as well as honing down on those I might have available for rental
Jennifer · 4 July 2023
★★★★★ 1/5
TrustpilotIf I could give them -100 I would
If I could give them -100 I would. We only spent a year in a property being let by SA but I feel like I have aged 10. Every time we needed something as tenants it was like drawing blood out of a stone. They are so unbelievably incompetent and shady. Every repair took weeks for them to sort out, it makes you wonder what they're doing all day. And they blamed it all on the landlord, who when we finally met her was also aghast at the service she had received from them. Real estate people are the scum of the earth.
Corall · 18 November 2022
★★★★★ 5/5
TrustpilotNia in renewals is amazing
Nia in the renewals team is a superstar, very helpful, extremely professional and an overall friendly and highly competent individual. She stepped in to help me with a renewals issue that was causing distress she quickly understood the situation and resolved it in a matter on minutes. I appreciate her help and will be recommending Stirling Ackroyd to others because of her. Thanks again!
The · 5 February 2024
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