Trusted Agent profile · Hackney
★★★★★
1,987 reviews across 2 platforms
305 Kingsland Road, Hackney, E8 4EG, E8 4EG
Part of Savills, see every office.
Savills's office in Hackney, at 305 Kingsland Road, is rated 4.2 out of 5 across 1,987 reviews on two platforms, including 177 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Savills Hackney hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotAdel has been fantastic!
Adel has been a fantastic support to us during our tenancy, swiftly dealing with any maintenance issues and always being warm and friendly to communicate with. Thank you Adel :-)
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
4/5
TrustpilotRitesh Gopaul has done an excellent job…
Ritesh Gopaul has done an excellent job managing our flat for us over the last 2 years. He responds promptly to our emails and provides a friendly and proactive service. We are thoroughly satisfied clients of Savills.
Thank you for taking the time to review our service, Andrew - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
1/5
TrustpilotTo avoid
To avoid They tend to send newly appointed cheap and cheerful sales team to evaluate your hard earned propertyIt is ONLY in the UK that is possible to become an Estate Agent within 24 hours at the speed speed of a Bowel wind. Selling a property in two weeks one has to be an ignorant not to figure out to be under valued They now have out of desperation created a debt collection agency and instead of calling themselves debt collectors they sugar coat with mouthful job titles . I have no debts with my dishonest mortgage company Jasper Mortgages that I have been for nearly 16 years . Their telesales ; those frustrated Zero hours contractors that are far from being trained or even qualified to assist ; they stopped my direct debit ; and I fall to 3 months with unpaid mortgage ; yet it took me three months to re establish my direct debit. Whilst I’m still as usual making my direct debit payment mortgage the same as the last 16 years . Jasper mortgages Appointed Savills “ debt collectors “ to reprocess my property calling themselves receivership . How shocking is this ? I have three mortgages mounting to an amount of 3000£ / month ; with not a single late payment ; and they think they harass a single mother to come and bark with legal documents NOT SERVED TO ME. But pinned on the door of the wrong flat ; the same old story ; intimidation technics to get it their way . I have recorded ALL MY CALLS ( yes I advise whoever reading this to record your calls anywhere you call in the UK FOR YOUR PROTECTION) .Jasper mortgages as revenge they sent me Savills.. to intimidate me because simply I voiced my opinion ... if you want to get it cheap and cheerful with a phone system that is not functioning .. repeated information ; not recognised ; then a stream of Zero hour frustrated employees that compensate their anger and frustration on the clients ; again through a stream of Police Interrogation style of security ONLY FOR THEIR OWN PROTECTION ... the rest is clearly doesn’t matter .. the fact that all those are and could be health damaging .. waiting ; repeating ; being interrogated, condescending behaviours ; you then feel hopeless angry and of course lash out as I did . Called them justified names .. all those zero hours ; trainee ; interns are equal pur and simple .. SLAVERY . All these people are compensated with non sensical job titles .. as a result they put their frustrations through condescending and shocking so to speak securities . I truly don’t know which loser would want to come and pay my mortgage ??I now have started to creat a full document /dossier including all recorded calls with various parties with Savills All shocking ; you believe in me . And will dispatch to Savills around the world I feel that I need to give them the taste of their own poison ... harassement and destroying their reputation the same the have done with mine . Let the global management hear for themselves their appalling manner dealing with upset and angry clients . Let them hear how their brand is damaged through a stream of disputable people feeling entitled .They are arrogantPatronising Condescending Above all all this entitlement of bullying attitude that is beyond me This is not a fake review .. unlike others that I’m confident must have been commissioned elsewhere .Don’t fall into their bogus evaluation benefiting their companyDon’t fall into their debt collectors sugar coating their job titles They have been harassing the wrong tenant with important legal document PINNED TO THE FRONT DOOR AND NOT SERVED. Being normal practice in any democratic country And no one is there to say .. what about this DATA PROTECTION ACT a total scam to use it in order to get hold of all your details and allow themselves to ignore the same as and when it benefits them Is there any descent behaviour left ?Whoever appears here on behalf of Savills to say how sorry they are then I would ask them to go and ask the question and find out through I’m a single mother and they are trying to bank on it But they are knocking at the wrong door as I shall pounce back and give the taste of their own poison and wouldn’t get intimidated.
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotI was so impressed with the service.
I was so impressed with the service I received from Savills. The process of selling and indeed purchasing a property can be stressful, to say the least. The confidence I felt throughout due to the attention that I received was second to none. Stephanie Clarke and her colleagues were always there in person or at the end of the phone to assist with any queries. I would recommend Savills to all friends and family in the future.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
4/5
TrustpilotHelpful and friendly service
Very helpful and friendly during letting period. Rapid replies to my questions regarding property details which were needed when the house was on the market for sale. Many thanks to Monica Kajnozi.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
5/5
TrustpilotTom Smith - great property manager
Tom Smith has been a very helpful and efficient property manager. Kept me informed and always been willing to speak on the phone and always nothing but friendly. Thank you
1/5
TrustpilotTerrible service
Terrible service, discourteous, arrogant, unhelpful staff in the rental management sector. They don't manage - they expect you to do it for them. I couldn't believe I'd be dealing with infestations of mice and no heating and hot water at one of their managed properties. Shame on you!
Hi Charlotte, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. Please know that this is not the level of service we strive to provide. Your concerns have been taken seriously, and we would like to find out more. Please email further detail to socialmedia@savills.com so we can investigate.
1/5
Trustpilot1st-time-buyers be aware!! Untruthful salesperson/shark, terrible customer service
1ST-TIME-BUYERS BE AWARE!!!Savills showed us around a development in Greenwich and the sales agent clearly pointed out the floor that the apartment was on - the 2nd floor, 2 floors above ground level. We were also verbally told that if the property dropped in value between the time we reserved and completion, we would be owed the amount of the decrease. As a result, we reserved the apartment. A few months later, and after already signing a "Mace Secure Buy Contract" (which basically means they take your deposit ahead of completion), we discovered that the apartment was in fact the floor below what they sold us - the worst part of it was the sales agent denied she pointed out the floor it was on and also denied the conversation regarding the "property value drop" ever happened. They told us we signed the elevation plans, which also wasn't true, and only after weeks of arguing was I able to get our deposit back.We have since reserved another apartment in Greenwich and this feels like it was done "the right way" - all plans have been shown to us (elevation, floor and interiors) and we have signed knowing exactly what we have purchased.We were very naive 1st-time-buyers and went to Savills with an element of trust, which we truly feel was completely taken advantage of. They lied to us on multiple occasions and the customer service was terrible and even patronising at times - I have plenty of email proof of all of this.If you're a 1st-time-buyer, be very, very, very careful with Savills - basically don't believe anything they tell you verbally, only believe what is on paper/email to protect yourself.
We pride ourselves on our customer service so it’s very disappointing to hear that we didn’t come up to your expectations. We’d welcome the opportunity to get to the bottom of exactly what happened. If you’d like to, please email us at socialmedia@savills.com.
5/5
TrustpilotEverything was handled…
Everything was handled quickly,efficiently and with courtesy. I could not be more pleased. In particular Matthew Lodge could not have dealt with the whole process any better. His support was invaluable.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
1/5
TrustpilotWorst year of my life
I rented a property through Savills in March 2019. Since then, I have had no resolution to any of the issues I had in the apartment - Including a rat and nowhere to store bins.I have been actively pursuing the building management company with no support from anyone here.Difficult to deal with, never had anything close to a resolution for the numerous complaints. Please people, DO NOT sign an assured shorthold tenancy contract with anyone, make sure you ask for a get out clause to be written in. Truly the worst 12 months of my life. Cannot wait for the end of March until I can leave.
We pride ourselves on our customer service so it’s very disappointing to hear that we didn’t come up to your expectations. We’d welcome the opportunity to get to the bottom of exactly what happened. If you’d like to, please email us at socialmedia@savills.com.
1/5
TrustpilotHOW TRUE THE COMMENTS BELOW
HOW TRUE THE COMMENTS BELOWI can't believe the similarity with the long comments below.yes they send newly graduate to so to speak evaluate your property. then their arrogant manner to corner you, giving you that they are actually making you a favour to sell your property under the actual value. I recently sold my house for 1.7m through a local agent, when they were trying to convince me for an evaluation of 1.3 m... Massive difference.. Thank god I didn't fall into their trap.To avoid 1000%... they are far from being trustworthy..
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
1/5
TrustpilotHad the unpleasant experience of…
Had the unpleasant experience of dealing with Savills North Devon and Rent Shield Direct. Charlotte, although initially helpful and recommended to me, soon changed her tune ... Firstly avoid ANY company that uses RENTSHIELD (let's totally screw over your life, especially when dealing with #evilemily) DIRECT. Secondly avoid SAVILLS especially where you are self-employed and don't have a profit greater than £18k. If you are a small business owner actually living off your earnings as so many of us are you may as well check into your nearest campsite! A wholly upsetting and demoralising experience where no one wants to listen to you. I actually put in an official complaint against Charlotte but only part of it was actually investigated - the rest ignored, i'm guessing because there was actual validity in my complaint.
Thank you for bringing this to our attention. Please be assured that your feedback is invaluable. We’d welcome the opportunity to investigate further so, if you’d like to do so, please contact us on socialmedia@savills.com.
5/5
GoogleAnthony and Alison made our moving so easy. They were incredibly helpful and patient throughout the entire process. 10/10!
1/5
TrustpilotOne star is one too many after dealing…avoid!
One star is one too many after dealing with the team in a North Devon. Utterly shocking attitude and appalling customer service. Despite putting in an official complaint after my ‘experience’ they only bothered to investigate part of my complaint then blamed Rentshield Direct, who are equally rude and snotty to deal with. After my experience with Charlotte Smalley I won’t be recommending you to anyone! Three suitable properties were ‘lost’ while trying to jump through your hoops and dealing with her judgemental attitudes! Stay well away!
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotI am writing to give a special thanks…
I am writing to give a special thanks to Jess Exley, her follow up and fast response is just excellent. I am an overseas client but the time difference didn't bother us at all, Jess has shown her professional and answered all my queries. My family will relocate to UK in June, and I'm really thankful for Jess's help.
5/5
TrustpilotSophia was excellent from start to…
Sophia was excellent from start to finish. Best Estate Agent we’ve ever dealt with. Always available to help and was great with communication.
I am so appreciative of your kind words! Thank you for taking the time to leave a review.Regards,Sophia and
1/5
TrustpilotStay well clear of savills
Stay well clear of savills. I've been robbed £600 from a deposit after a 3 month dispute. £350 was held back saying I had rent arrears which wasnt true. This is FRAUD. as I could prove all of my payments that were correct, Every time I asked where these arrears have come from I didnt get an answer and no one could tell me where or when these arrears came from. They will give you a massive cleaning bill even though the property is clean and in good condition. I went to the payment protection scheme and they are just as useless. I am now taking legal action to get back the rent arrears which was wrongly taken from me. You dont expect to be done over by a big company but they are hiding behind the big name. I cant believe they get away with doing this to people.Dont be the next victim of fraud and give savills the pleasure of robbing your deposit.
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotThank you Jess Exley for everything to…
Thank you Jess Exley for everything to help us settled for our apartment at Greenford Quay. :)
Thanks so much, Ryan, I really appreciate your lovely review. Let us know if you need anything else, we'll be happy to help.Regards,Jess
1/5
TrustpilotSavilles+Rechy beggars even tho flat in trust dispute+Rechy 'attorney' fraud/theif so rascist Nationwide refusing to let us have r money
Savilles,McIntyres+Rechy May sending begging letters to us to move flat out of Savilles,shall to gladly but flat not our is it?!! We have no reason to pay- In trust dispute with James McIntyre of Sorn Castle,Rechy May of Eachwick Hall and Fergus 3 Cuddy lane Morningside,and their rrpective partners bullying us causing hospitalisation of my darling husband for the last five yrs who had been mistreated in several hospitals but the McIntyre/Mays don't want him discharged just interested in our money,they were trying to wreck our happy marriage fir the last ten yesrs!They lying saying flat is ours/Gavin'sbut then return the title deeds,they are dealing with MMS/Denton's,Jackie McLaren the+Andrew Biggqart,just ripping us off and begging for miret,Gavin and I don't think so,that is racial hatasdnent.When they tried to get us divorce they realise sedbits OUR flat,mine and Gavin's,so they thought they could continue the abuse in private getting the police and NHS involved then btibing them w our money then Rechy lying to Gavin wg n he's had enough of her crocodile tears saying he owes her money when she been stealing from his 'trust fund's, abd calling the plc on me for no reason,lying to them,taking money from out private account,blocking private accounts,his brother were saying to him they wanted me to die! We had moved to Canada yes ago but these abusive ppl got us returned-they cant keep it private in the hospitals/plc sny longer! we were sent the accounts years ago now they refusing to send us trust deeds info which we is required and also Ewan and Rechy sat up an Scots OPG guardianship behind my back,onlt for 'incapacitated' but Dr Reid ha had 'capacity' for divorce process and then the Scottish courts begging 16,000 or something Rechy said she's pay it because she it was her 'divorce' not ours,hate these junkie alcoholic money orientated uncultured manipulative time waster bores.
Hi, we're sorry to hear this. Please can you email further information to our Director of Client Relations, Carole Bratt, at CBratt@Savills.com so we can investigate this? Thank you.
5/5
TrustpilotKaren was truly amazing and a breath of…
Karen was truly amazing and a breath of fresh air in her approach. Within a very short space of time our dream home was located offered and purchased.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you
5/5
TrustpilotI have been renting with Savills for…
I have been renting with Savills for about 8 years. The support has been great, specially in case of urgencies. The team has always been supportive specially important when you are an expat.
1/5
TrustpilotManager Cynthia Javori
Absolutely terrible experience with this company and manager (Cynthia javori)
4/5
TrustpilotExceptional property manager Lauren ✨
I can’t praise the property manager Lauren Sullivan enough for the incredible job she’s doing. She is not just helpful; she is proactive, friendly and efficient. She handles tenants concerns with such speed and precision that it leave me as a tenant feeling genuinely cared for! What stands out the most is her remarkable ability to bridge the communication between us, the tenant and the landlord. Any concerns or requests are conveyed promptly, creating a smooth and responsive environment for everyone involved. She really goes beyond the standard expectations from the experience I had with other agencies before. She is A starThank you so much Lauren :)
5/5
TrustpilotI sold my apartment in Montagu Square…
I sold my apartment in Montagu Square W1 through Savills (Marlebone) and specifically through their negotiator Tom Watts who was superb. I could not have asked for a more professional, more thorough, service. He was the key to securing the sale, totally focused on getting the job done, ensuring that both sets of solicitors and the buyer, as well as me, were kept in the loop throughout the process. He was a delight to work with. Kindest regards, Michael Harrison
Hi Michael , thank you for taking the time to review your experience at Savills Marylebone and provide meaningful feedback. We are thrilled to hear that your experience matched your expectations. We look forward to welcoming you back very soon.
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Tell us what you need and we'll put you in touch. Savills Hackney hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
