Savills Hackney reviews

★★★★★ 1/5

Trustpilot

We rented a property through Savils…

28th Feb 2021 update from last post. Since my post I was contacted by Savils head office again with an assurance our problem would be resolved. The end of the month has come again and this is still not resolved although contractors have been sent to look at the issues again. No resolution as yet month 10! We rented a property through Savils admittedly during the height of Covid and for 9 months since we have moved in we have had an uphill struggle to get the basic problems that we highlighted before we moved in repaired and new ones like leaking roof in the conservatory and downstairs bedroom, lights not working electrical outlets not working under floor heating not working endless promises to resolve....I could go on all night! Through all of the lies and evasion and neglect Savils have not had the decency to just show some care. I could name people but it's not just the few I would name it's a company wide attitude that includes the contractors they send out. Worse still the same contractors tell us they have been out many times before for the same issues. Proof of the lies and misleading ways of this company. Stay away from them if you can they will only be trouble as they do not care about anything besides getting your cash in their bank. Not a nice company to deal with in any way! 9 months of hell with a baby and a long term lease!

David+Taylor · 28 February 2021

★★★★★ 5/5

Trustpilot

Responsive and efficient property management

Recently moved into an apartment managed by Savills. The couch provided by the landlord was broken and we were promptly assisted by Lauren to have a replacement arranged and for the old one to be collected. Overall, great experience dealing with the team. Responsive and efficient!

Hardik · 12 June 2024

★★★★★ 5/5

Trustpilot

I’ve just moved to the UK

I’ve just moved to the UK, and also my first time visiting and Savills through Rosana made my apartment rental a very pleasant experience. Edward Ojobo

EDWARD · 19 March 2022

★★★★★ 5/5

Trustpilot

I have worked with Savills for a number…

I have worked with Savills for a number of years and it's always been a great experience. The auction team has always been very helpful and friendly, providing expert advice and we've had many successful sales, with I'm sure more to come! A particular shoutout to Steve, Robin and Vicky!

Nikita · 10 February 2023

★★★★★ 5/5

Google

I have been dealing with the rental of my property via Anthony over the past 3 months. The experience has been seamless. Anthony’s communication, availability and understanding have been nothing but top notch. Anthony had not only been sympathetic to my requirements but also those of the tenant. One invaluable quality is his humour and personal approach which I hope to continue to work with. Cannot recommend highly enough

Claire · 24 October 2022

★★★★★ 1/5

Trustpilot

Seemingly advise customers (their…

Seemingly advise customers (their vendors) to only permit viewings if the buyer is fully proceedable. Now, their definition of fully proceedable is *not* a buyer having a house with an accepted offer and looking to buy a house - which is the norm. To Savills, that’s either FTB, or cash buyer or ‘somebody who has already exchanged contracts’. Focusing on the price point of the vendors house I was interested in, even when there is no pandemic - having this kind of buyer they want, is like winning the lottery. Odds are totally stacked against for this kind of sale.We have a house under offer, all agreed, and savills have a vendors house on the market to sell. Seems simple right? Risk are well documented. But it’s pretty normal path for many. However, the vendors *apparently* were not interested in us, due to the advice given due to the pandemic. Could only have gotten this advice from... hmmm I will let you fill in the blank!...And who usually exchanges their house without having found a house to buy?! unless there was some issues in an already pre-existing chain - which made sense to move out to fix problems. Savills are the equivalent tyre kickers. Should state ‘I’m a time waster’ or ‘don’t really want to sell my house’ in the adverts, so not to waste valuable time, or even better - just advise vendor to remove the house of market - as you’re not going to find buyers easily like this. Obviously, vendor is allowed to make the rules, but they should probably not waste people’s time and be more transparent in any adverts... This should be championed / advocated from their estate agents (Savills in this case). To my further pressing why?!? in the email conversation with Savills - their response was - ‘sorry to disappoint and all vendors are doing this because of advise from estate agents’. ...Hmm I’m a vendor too and I’m not doing this, nor have been advised to do this... My estate agents was equally flummoxed.No disappointment however, it’s a happy ending: I bought another house down the road. Disappointed, not disappointed. But in the future, won’t even think of lifting a phone if it involves Savills. Seemingly useless and giving p!ss poor advise. And, yes - I feel better now.

James · 21 February 2021

★★★★★ 1/5

Trustpilot

Please, for your own sake, choose another estate agent

Selling a home isn't just about finding the right price. When its a home you loved, you want the right person to buy it and at the right time, while having supportive and knowledgeable expertise from your estate agent. Savills, is not like this. They are a big fish in their market and therefore everything is about money - Not about the people, and not about their feelings and sentiments. I wont go into detail, but with my family's experience, Savills made several mistakes and in the end their advice would become something that I really wish my family had not taken. The end result - a lovely family home going to the wrong people who then in a sense ruined what was a very special place to me. If you want to have an estate agent who really cares, (and even thinks), then I would advise you to not go with Savills.

Alexei · 7 February 2021

★★★★★ 5/5

Trustpilot

Most professional and supportive!

John Donohoe offered the absolute best service! He completely understood what I was looking for, and tailored the search for my requirements - he was honest, transparent and really helped me refine the search! He was extremely professional and supportive throughout the exchange of contracts and I can't be happier with my new home, thanks to him! Highly highly recommend working with him!

Noura · 9 May 2023

★★★★★ 5/5

Trustpilot

A seamless, friendly, professional service

Savill’s (Brechin) in the persons of Ruaraidh Ogilvie and Sandra McGregor did us proud. We instructed them for the sale of our house on 7th October and by the end of the month we had received our first offer, which we accepted. The sale was completed on 29 January. In those last three weeks of October they came to see us, advised us as to price and presentation, organised the brochure text, plans and photography, commissioned the home report and arranged and reported on viewings. The complexities involved were numerous, but they mastered them seamlessly with efficiency and friendly professionalism - all amidst the Covid crisis, and made it look so easy. We can’t thank them enough.

TW · 30 January 2021

★★★★★ 1/5

Trustpilot

Dont trust these guys they will lie to…

Dont trust these guys they will lie to you and tell you what you want to hear.. its disgusting the way i have need lied to and now it looks like i am 12500 out of pocket due to these lotCustomer service is non existent i feel like i have been robbedYou say this in your reply!(We are very to hear this, if you'd like please email further details and your contact information to socialmedia#savills.com so we can investigate.)You are very what? Happy! Sad! Cant even write a sentence correctly well done savills!! Typical incompetence

Thomas · 29 January 2021

★★★★★ 1/5

Trustpilot

Absolutely ‘don’t give a dam’ attitude’…

Absolutely ‘don’t give a dam’ attitude’ not a company you should trust and hand over money to them for a sale or buy a home from them. They have no ethics when dealing with people they only interested in the money coming in to them. DO NoT TRUST this company especially the office in Beconsfield!!!! They really do t care about the stress their services bring to you they hound you like a dog with a bone. Don’t say you haven’t been warned. Lessons learned I’m sharing this with you the rest is up to you.

P · 27 January 2021

★★★★★ 5/5

Trustpilot

It was a long process selling the flat…

It was a long process selling the flat but it worked out well in the end. Thanks Sholto.

Helen · 16 December 2024

★★★★★ 1/5

Trustpilot

Disgraceful

The worst experience I have had from a Residential Letting Agency.Interior of building filthy, accounts department demanded money in unpaid rent incorrectly, harrassed during Lockdown by property management team and they cut off Gas supply meaning no access to hot water, heating or cooker. Wouldn't allow tenant to read their own gas or electric meter. No emergency call out, boiler broke on several occasions, again left without any heating or hot water during the winter.Customer service doesn't reply to any contact requesting help

Katie · 19 January 2021

★★★★★ 5/5

Trustpilot

Very supportive property manager

Rebecca Leigh is a very supportive property manager. She responds to emails quickly and always does her best to find the best solution for all parties.

Eefke · 22 February 2022

★★★★★ 5/5

Trustpilot

It was a pleasure working with Chris

It was a pleasure working with Chris - Chris was very happy to help and very interactive making it a lot easier for me to complete my first flat purchase.

Razvan · 14 June 2021

★★★★★ 5/5

Google

Anthony assisted us throughout the process of getting our lease. He was very helpful and an absolute please to deal with. Cannot recommend Anthony enough!PositiveResponsiveness, Quality, Professionalism, Value

Chris · 24 October 2021

★★★★★ 2/5

Trustpilot

Pompous clowns

Tried to put my thatched cottage on the market with these pompous clowns. After several emails trying to communicate I finally got a call from them. Only for them to say they didn’t sell in my area. I reviewed their website to find this to be a lie. With reports of a shortage of homes for sale I find that it difficult to believe these arrogant people are still in business.

Ian · 9 July 2022

★★★★★ 1/5

Trustpilot

Please don’t use this company

Please don’t use this company. They were responsible for rental of our property for three years. Despite being asked to contact us for any repairs! Etc. They DIDNT!Would NEVER use them again. Had to contact them regarding this issue on several occasions, always an excuse, couldn’t get hold of you! Only after the main chance and they have contractors who charge Hugh amounts for any repairs. They think they can change what they like to landlords, my advice! Stay clear and do not use these sharks!

Mr · 23 December 2020

★★★★★ 5/5

Trustpilot

Ryan

Ryan was so helpful, very professional and had excellent communication with us throughout this process!

Saskia · 20 April 2023

★★★★★ 5/5

Trustpilot

Great experience with Oliver

I have had a great experience over the past few years with the professionalism the Savills team has provided, especially during Covid. My current property manager Oliver Hudson has been nothing but pro-active, professional, and helpful in dealing with issues related to my property.

Ian · 16 July 2023

★★★★★ 5/5

Trustpilot

I’m incredibly pleased with the service…

I’m incredibly pleased with the service I received from Antony Cherriman at Savills in connection with the sale of my apartment.From finding potential buyers and helping me negotiate an ideal contract, he was always available and communicated how each part of the whole process would move forward. He also profoundly understood the need to reasure me that the process was going according to plan.Beyond his expertise and professionalism, he was very kind throughout the process. He answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary.I’m so glad I chose Savills for my real estate process. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone looking for top-notch real estate services!

Charlotte · 11 April 2024

★★★★★ 5/5

Trustpilot

Professional team offering a personal service throughout the purchase process.

The professionalism of the entire team. Sholto Thompson was extremely helpful in carrying out numerous viewings with us. The follow up by Sholto, after purchase terms were agreed, was enquiring without being pushy. Any questions we had for him or his client were rapidly answered.

David · 6 June 2023

★★★★★ 1/5

Trustpilot

I am writing in regards to a viewing appointment

I am writing in regards to a viewing my partner and I had arranged last night (28/10/2020 - 16:45)We arrived at the property at 16:50, exited our vehicle and looked around the property. We found no agent available. At 16:55 i called the mobile of the agent we were meeting, there was no answer, I then rang the Savills office and was put on hold while the agent contacted the on site agent. The lady at the office was unable to contact the onsite agent and advised us she would ring us back. Once this agent was contacted (17:00) we were advised that the onsite agent had stayed until 16:55, if this was the case I'm shockedthat we did not see them while we were at the property. We were also told that the agent was too far away to come back to ourselves, the agent must be quite the driver to manage this with in 5 Mins. The agent at the office advised us that all viewing appointments are asked to be on time, I do understand this but perhaps some leniency could be practised, as the appointment we were offered was in working hours, with 3 persons having to leave work early and travel to the property. The agent at the property clearly luckier than ourselves in their journey home at avoiding traffic. We received no call from the office or onsite agent to ask our whereabouts either. In all our first experience with Savills seems to be rather poor, dishonest and quite patronising.

Jen · 29 October 2020

★★★★★ 1/5

Trustpilot

Savills have been our letting agents…

Savills have been our letting agents for the house that we rented for 12 years and now we have moved house this has been the worst experience we have ever had! We have had to fight to receive our bond money back from them and agreed payments for improvements that we have made to the house. They employ young people with posh accents and no idea what they are doing, they ignore phone calls and emails and there only concern us not upseting the guy in the village in case they loose out on a free shoot day!!!! They sell themselves as a high class estate agents but they are really just poorly run by an old boy network so steer clear of the rural lettings if you want a quiet life. Would not recommend at all!!!!!!

Jayne · 13 October 2020