Savills Hackney reviews

★★★★★ 1/5

Trustpilot

I am living in the Stockholm

I am living in the Stockholm, kista. I am paying 10034 kronor for apartment. This building is a new but lift is not working about 3 days , called to them . Kone lift told me that de take 3 weeks for repairs lift. I am living in the 5 th floor. It is difficult to go up and down. The stair is very small , as sneakers. I called to savillis , he said to me. We can’t help to you because this product for lift is not coming about 3 weeks. Don’t call again here. They just want to rent apartment but nothing is working here. This company isn’t good enough for me.

Sandy · 20 July 2021

★★★★★ 5/5

Trustpilot

Highly recommended

I highly recommend Gordon Hood and his team at Savills. Gordon is very responsive, knowledgable and personable with a thorough work ethic that demands a high level of service for all his Clients and Contacts.

Sarah · 16 November 2020

★★★★★ 1/5

Trustpilot

Absolutely shocking service

Absolutely shocking service. My husband and I finally found our dream home. I phoned the Savills office to arrange a viewing to be turned away due to alot of interest in the property and already over 20 viewings arranged. I phoned again a week later as the property was still listed on the market. I was then told that they have over 60 viewings and that they were waiting for offers. Very disappointed in this estate agent as we are fully prepared to commit and are now having to search all over again. Don't waste your time on this estate estate, total waste of time.

Laura · 15 July 2021

★★★★★ 1/5

Trustpilot

I have been putting this off because I…

I have been putting this off because I have always hated to complain as I have been worried about repercussions, and used to be an optimistic and reasonable person. However, given recent events I just want to highlight that people should be very cautious when thinking about using this company. The horrendous racial abuse written by one of their employees epitomizes the whole bullying culture. It won't let me give zero stars or I would. We have gone through absolute hell dealing with this company for two years. In that time we have been lied to, fobbed off, bullied, threatened, and generally treated like utter morons. Due to their continued lack of communication and intimidation they have destroyed our business, our mental health, and almost destroyed our relationship as a consequence. I am well aware that the individuals we have dealt with don't give a stuff about our lives and have come to believe that they would probably be quite relieved if we both dropped dead from stress or committed suicide. Problem solved. Please don't bother with the generic ' we take complaints seriously' rubbish because you really don't, therefore it's rather pointless contacting you. I could say a lot more but due to my mental state I just cannot be bothered.

Doot · 15 July 2021

★★★★★ 5/5

Trustpilot

Debbie-Anne Taylor

Debbie-Anne made the best of a tricky job given the less than helpful behaviour of the Vendor. Hardworking and helpful. Couldn't have expected more.

Nick · 6 September 2022

★★★★★ 5/5

Google

I am really happy to have found a property to rent in Hackney. In particular Wil has been very helpful from the first moment that I requested a viewing. He has always replied very quickly to all of my queries, making the tenancy process as smooth as possible. I am very happy knowing that my agreement is in good hands, and I am looking forward to moving into the new property. Thanks!

Isobel · 25 October 2018

★★★★★ 5/5

Trustpilot

Really pleased with the service I…

Really pleased with the service I received. Fiona was a great help throughout, even when things got a little complicated. She used common sense, was friendly and professional.

Jeremy · 1 March 2022

★★★★★ 5/5

Trustpilot

FIRST CLASS SERVICE

I cannot say how pleased i am with the service from Suzanne James , during covid it was a very tough time to sell our house , but she was so supportive and understanding . The quality of our leads were excellent , this was down to Suzanne being very careful who she would let view our house , she does not allow anyone to waste a sellers time as she completely understands the effort that goes into getting the house ready for viewings. Moving home is very stressful and i hope to not go through it again , if we did move again we would only deal with Savilles , an amazing estate agency with first class service . If you like honest , straight talking and experience service speak to Suzanne James .

TIM · 25 June 2021

★★★★★ 1/5

Trustpilot

Does Savills really have a proper customer service?

To update my review published in here on 19 May, the below is response 3 June from the company, it is robotic answer, but in fact from a real person called Jo.'We are very sorry that we fell short of your expectations, and this has been escalated with management to ensure that this delay in communication will not happen again.Once again, we do apologise for this frustration, and do appreciate you raising this so we can improve."Does it help, obviously a NO.It is not about delay in communication as Jo claimed, it is that they failed to turn up for the scheduled appointment without notification and then ignored my emails until I raised my complaint.I am speechless now! I have to address this to their CEO to find out how this has been escalated with management as Jo claimed and what actions have been put in place? I doubt.

Xia · 3 June 2024

★★★★★ 1/5

Trustpilot

No property management and very unprofessional

Well, Where Can I start...Since my contract signature, it has been consistent issues and absolutely no action on their side- 9 months after moving I'm still waiting for an updated version of my Check-in. - Savills agent refuses to give access to my electricity cupboard for months for me to check the numbers in Checkin documents. - Savills started the cupboard reparation that never been finished leaving residents of the building accessing an electricity facility to everyone including children living in the building. - Savills doesn’t manage their property with due diligence.

Aida · 14 June 2021

★★★★★ 1/5

Trustpilot

Awful experience with this Company

Awful experience with this Company. I contacted them through the chat, very friendly, told me someone will be in contact, of course they never did. Contacted them again and was told the same thing but this time Jan Losch contacted me, went through details and made an appointment. This person never turned up. I contacted again and he said he was busy and apologised. He arranged another appointment and to my surprise actually showed up to review my commercial properties. Then nothing. I had to chase them up yet again and they said... We are not interested. Useless time wasting organisation. AVOID.I do not see any point in wasting any more of time.

Lee · 11 June 2021

★★★★★ 5/5

Trustpilot

Spoke to Annie at the Cambs branch this…

Spoke to Annie at the Cambs branch this morning. She is by far the nicest Agent I have ever had the pleasure speaking to. I am hoping we find a property through her!

Katherine · 23 March 2021

★★★★★ 2/5

Trustpilot

I would avoid if thinking of letting…

I would avoid if thinking of letting through them, they only care about the landlord, tell lies and totally screw you over. After a 39 page inventory of an unfurnished bungalow by a very rude inventory Clark and leaving it better/cleaner than when we moved in they still thought it was acceptable to deduct £100 for x2 missing sink plugs ( £2 each from Screwfix and not re hanging some cheap curtains back up. It’s about time people stopped treating good tenants like second class citizens just because we choose to rent !!!!!

Pauline · 23 May 2021

★★★★★ 5/5

Trustpilot

Fantastic service from the whole team

Tiffany was a great help throughout the process and with Savills everything was completed on time and really easily. Great company, will use again should we need to.

Katie · 17 January 2022

★★★★★ 5/5

Google

Joey remained cool, calm, and collected throughout a very stressful process. Would recommend!

Theo · 10 June 2026

★★★★★ 5/5

Google

Anthony was a real gem when it came to finding my home - we couldn't have been in better hands, he was brilliant and I'd recommend him to anybody.

Naomi · 24 October 2021

★★★★★ 1/5

Trustpilot

I had thought to rent a built to rent…

I had thought to rent a built to rent property in The Highline in East london from them thinking they would be extremely professional but the results were opposite. After moving out 13 months later and using their property they sent massive bill in the lieu of cleaning charges when this was challenged and asked for my rights for dispute with TDP , they reassessed the charge and made it almost double now claiming damages for other issues which apparently weren't issues at all. For example claiming for paint charges when there was no wall damage at all, carpet cleaning when this had been left in good state and as handed over to us, cleaning fee when the whole property was cleaned by us. They asked this needs to be deep cleaned which is contrary to what agreement states. They even asked to replace the whole coffee table for small spots, now imagine after 13 months of usage (I should say accelerated depreciation due to stay at home) how fair is to claim for a small spots on the coffee table. Even the TDP rules says this has to be compensatory and not replacement. Clear violation of rules.Surely I will be pursuing the case further but this is also a harassment issue which has to be dealt properly.

Kushal · 30 March 2021

★★★★★ 5/5

Trustpilot

Extremely professional

Savilles were extremely professional in selling my house and achieved more money than I thought was possible. When the sell was in jeopardy through incompetent solicitors, Matthew stepped in and helped save the day. Would recommend 100%

R · 21 September 2019

★★★★★ 1/5

Trustpilot

Don’t rent off them, they’ll try and take as much money off you as possible.

My flatmate and I moved into a 2 bedroom property owned by Savills. We have recently moved out of the flat 3 weeks ago and began receiving emails regarding the atrocious bill they expect us to pay them. They notified us that the flat needed to be professionally cleaned prior to moving out, which was understandable so we had it cleaned. The flat was left cleaned and in great condition, they had no reason to charge us a huge cleaning bill of £336.Furthermore, they have charged us an extra £212 for the keys being handed in 48 hours late. I had moved out of the property more than a week before our specified move out date and thought I had been in contact with someone who had Covid-19. In order to follow government guidelines and not spread the virus, I waited until I got my results (which were negative) before I could give them my keys. Due to the fact the keys were handed in 2 days late, they felt it was appropriate to also charge us the late key fee, 2 days worth of rent, 2 days of furniture and 2 days of utilities even though no one was living there?! They had entered the property on the same day we moved out to check that everything was okay. They then spent the following day taking inventory, many photos of the property and cleaning it again (even though it was left clean) which means they were very aware no one was living there. Do not ever rent off of this letting agency, they really try to steal as much money as they can.

Talia · 26 March 2021

★★★★★ 5/5

Trustpilot

Great service from Savills

Great service from Savills. Had an issue regarding an incorrect bill in our name and our property manager Ritesh from Savills Hackney helped us to resolve it quickly and efficiently. Thanks for all your help!

Keelan · 12 December 2024

★★★★★ 1/5

Trustpilot

Worst letting agent I have ever seen

Worst letting agent I have ever seen. They charge us insane amount of money from the deposit when we move out. Trying to rip us off and manipulate the you to make you think that you are wrong. Very unprofessional.

Henry · 27 September 2024

★★★★★ 5/5

Trustpilot

Tami was great to deal with during our…

Tami was great to deal with during our tenancy, even more so when we had some issues with the landlord and exiting the rental. She was great at communicating between us and the landlord and was also great in helping us resolve our issues. Thanks Tami

Chris · 23 June 2023

★★★★★ 3/5

Trustpilot

2.5 stars - caution to buyers

2.5 stars. We recently bought a house through Savills. The service was efficient the agent responsive and helpful. However, (and this was true of most agents) the agents do not seem to have much knowledge about the houses they are selling. The valuation service seemed superficial with little effort to engage the seller on defects (or more general details) of the property. For example, on purchasing the house, several highly expensive repairs needed to be made immediately, without which the house would be very difficult to function in. These are defects that a buyer could not have known without, for example, taking a shower and testing all the keys & doors in the house before exchange of contracts. Such details should have been disclosed in an interview with the previous occupants and factored into valuation. As such, I do not feel they fulfilled their responsibilities adequately as a company.

ADM · 20 March 2021

★★★★★ 5/5

Trustpilot

Charlie Smith from Savills is a first…

Charlie Smith from Savills is a first class estate agent. She was polite, charming, helpful, and extremely efficient in her replies.She was patient in handling her neurotic client (me!) and was highly adept at finessing the negotiations on the sale.She bent over backwards to accommodate a number of requests I had regarding access to the property between exchange and completion for various people to undertake inspections ahead of works to be done. This enabled us to make a lot of advance progress with works we wanted to start with upon completion. She never made me feel difficult for contacting her many times, and replied by return.She was also very flexible. We only came to buy the house because she was prepared to find a way to accommodate our children attending the viewing, taking careful, safe and well thought out precautions. Had she not been so helpful, we had already decided we couldn’t come if they couldn’t come as there was no one else to leave them with in lockdown. I think that people like Charlie give estate agents a good name, and Savills a good name.I would not hesitate to recommend her, and would use her again.I will now miss having an excuse to contact her!She is an excellent mix of being lovely and professional

Georgina · 11 March 2021