Savills Shoreditch reviews in Hackney

★★★★★ 5/5

Trustpilot

Property management

I have been with Savills for many years. Over the past 6 years Gus Young has managed my property resulting in smooth and trouble free tenancies. I have had happy tenants while my property has been well maintained and kept in very good condition. I feel reassured knowing that any issues with the property will be efficiently and professionally resolved by Gus.

Anne · 12 June 2024

★★★★★ 5/5

Google

Excellent service from Savills' Shoreditch office. The team, in particular Marco Cardin, succeeded in helping me sell my flat in a very difficult market. Marco was tenacious in following up leads and was always on the end of the phone to chat when needed. A massive credit to the team and a big personal thanks to him.

Oli · 26 October 2023

★★★★★ 5/5

Trustpilot

A Huge Thank You for 5 Star service!

We approached Mike and Francesca in December to register for rental properties and even in a market distorted by Covid, that was proving so challenging with very few properties that were suitable for us coming on to the market, by early January we had secured a great place with the space we needed and the location we wanted! Mike went over and above, his attention to our application was first class and we wouldn't have secured it without the critical line of communication he built up between us and the landlords and then latterly with the referencing team. This level of service has continued now that we have moved in, with any issues (and there are very few!) being attended to promptly. We would highly recommend Mike's and Savills service and can't thank them enough!

David · 24 February 2021

★★★★★ 5/5

Trustpilot

happy client

i was very impressed with the promptness of Georgina and her team,effectiveness and excellent attention for resolution of issues ,,and importantly for focussing on viewings until a suitable tenant was found.I am extremely happy with the service and happy that i switched from KF for exactly the opposite reasons.

Androulla · 9 November 2020

★★★★★ 5/5

Trustpilot

Savills Waterloo Lettings

I’ve dealt with Laura Bushell and Mark Fell in the Waterloo lettings office of Savills for several years now, and have always found them unfailingly helpful and knowledgeable. I wouldn’t hesitate to recommend using them either as a landlord or a tenant.

Gill · 2 March 2022

★★★★★ 5/5

Trustpilot

Savills have looked after my property…

Savills have looked after my property for 5 years before I took it back. The team were great from Richard and Ailsa to Sarah and Blake. They have always gone over and above to help me navigate being a landlady until I got back into my flat. I will miss their support and advice.

Dr · 15 October 2024

★★★★★ 5/5

Trustpilot

Excellent all round

Alicia and her team are the best agents I have dealt with. They are detailed, caring, thorough and actually have some care for you as a client. It has been a pleasure dealign with them though the sale process.

RR · 13 July 2022

★★★★★ 5/5

Trustpilot

Amar Ashton was extremely helpful…

Amar Ashton was extremely helpful during a very lengthy sales process. Amar did all that she could to resolve questions and support all parties move during a complex situation. She really made the difference for us in the move we made.

Richard · 11 April 2022

★★★★★ 5/5

Trustpilot

James Eastaway from the Stamford branch…

James Eastaway from the Stamford branch of Savills provided exceptional levels of service.From arranging safe and secure visits to properties we were interested in all the way through the negotiation and sales process James was first class.Thank you James, you are a real asset to Savills estate agents.

GC · 7 January 2021

★★★★★ 5/5

Trustpilot

Help when most needed

We recently were about to change over our tenants in early October. Unfortunately at end of September our apartment was flooded after a storm along with several others in our block. As an absentee landlord Savills really helped us with getting access, liaising with tenants and helping us with the freeholder for repairs

Neil · 29 October 2024

★★★★★ 5/5

Trustpilot

Always great service.

I always find Sandy and the team at Savills to be incredibly helpful and a pleasure to deal with. All the team have a great deal of experience and really make the process go smoothly, and always help out in any way they can. 100% recommend.

Emma · 8 June 2021

★★★★★ 5/5

Trustpilot

Property Manager Experience

My experience throughout my one-year Savills mamanged tenancy at Television Centre has been nothing but professional and positive. Especially my property manager Lauren Sullivan has been incredibly fast to reply to any queries and assist with any issues that came up. Her tone was very friendly and I always felt taken care of. You will be in good hands.

Moritz · 17 August 2023

★★★★★ 5/5

Google

I was a buyer and therefore Savills was representing the seller throughout the purchase. Marco was professional and responded timely throughout the process. He's professional and did his best to manage what were at times some difficult negotiations.

Hamel · 10 October 2024

★★★★★ 3/5

Trustpilot

[Resolved] They don't uphold their legal obligations.

Staff were really helpful at the beginning, giving us all the information we need to make a reservation. However, we ended up cancelling the reservation during a 14-day cooling off period. The development is 345 Park Place.This was over 45 days ago, and we still don't have our refund back! They simply don't uphold their legal obligations! Think a thousand times before engaging with Savills in any shape or form.--UPDATE: For full transparency, I have sent them further information about my case to the email they provided below on 14th of March 2023--UPDATE (moved the rating from 1 star to 3 stars)They did get in touch with me and established a direct connection between me and the builder, which resolved the problem quickly and I have received my refund.

Yahia · 15 March 2023

★★★★★ 1/5

Trustpilot

Savills is not a reliable company.

We decided to buy an apartment through Savills (Brighton). However, we were considered unreliable buyers; Savills refused to sell us the apartment, but they guaranteed the return of the deposit. More than two months have passed after their decision, but the deposit (£1000) has not been returned to us. We asked multiple times with no replies. We said we wanted to file a formal complaint; we have been ignored. So maybe it's not us, but that Savills is not a reliable company.P.S. And another important indicator of Savills’ attitude towards customers is Savills' responses to negative reviews. The responses are all the same, such as: «We are sorry to hear of your experience with us, and we would like to investigate. Please email further detail to _____________ so we can look into this». Therefore, the client is treated as an impersonal being, without them considering that they need to provide a personalised response and, perhaps, a response that states they would like to discuss and resolve the issue in a personal and professional manner. Therefore, employees of Savills, I recognize that you are obviously too busy to consider responses to annoying clients. I have tried every means to get in touch with you to resolve this, but I am getting nowhere.

Marina · 14 March 2023

★★★★★ 5/5

Trustpilot

Millie Willsmer made the whole…

Millie Willsmer made the whole experience of selling a house as easy as possible and took away many of the stresses that can come with the process so that we could focus on the rest rest of life safe in the knowledge that we were in great hands. Personable, professional and someone we would highly recommend

Nick · 23 October 2023

★★★★★ 5/5

Trustpilot

Nice and helpful

I really appreciate Jess Exley, who had helped me a lot during my flat hunting process. I intended to get a flat before arriving UK. Jess was patient enough to answer all my questions and provided useful information before I made my decision.

Becky · 12 November 2021

★★★★★ 5/5

Google

Our property manager, Henry Nwokejiobi, has been excellent. Since we moved into the property in March, he’s been consistently responsive and handles everything quickly and efficiently, with no fuss. Highly recommended.

Karen · 10 May 2026

★★★★★ 5/5

Trustpilot

Flawless service.

At the risk of making this review sound like a cliché, this is what perfect customer service feels like. The entire rental process was an order of magnitude better than what we could have expected - Savills have really thought it through to perfection. Thanks Georgina & the team!

Mykola · 29 June 2020

★★★★★ 2/5

Trustpilot

Important information disclosed during property purchase

I completed a flat purchase in City Centre of Bristol a year ago. Savills were the agents. Unfortunately I have been left with bitter feelings about this purchase as the agent was trying to rush things and kept getting frustrated when I was asking reasonable questions about the property. What has disappointed me the most, is that 1. When I was shown the flat and had been given initial information, I was falsely informed about the ground rent and leasehold remaining years 2. The agent failed to inform me about a very critical piece of information, the fact that there was a high pending charge for the flat, in regard with big damage occurred in the common heating system during the previous years. During the purchase I was constantly asking information that as it's proven now, were kept from me because they were related to this big hidden cost. I regret backing off on this one, due to the Savills agents' pressure and now it is a cost that although it's still big and unexpected, it would cause me excessive lawyer fee as well if I decide to dispute. But my point here is that the agent, put a lot pressure on me and none to the lawyers of the seller to provide correct information and I feel played. 3. The agent never showed me the whole development and was obviously ignorant of a lot of the facilities and the existing tenants' association which could have helped to answer lots of my questions (or probably deliberately avoided to bring too much in light) . They seemed good enough to show someone around the property but held or shared none of the important information. As a buyer, this is critical attitude that I would look for to an agent. Savills just don't feel trustworthy for me and I would not be choosing to work with them in future if possible.

CHRIS · 20 February 2023

★★★★★ 5/5

Trustpilot

First time buyer- I was in very good hands.

Kealey was an amazing support all the way through my buying experience, from the initial views through to final completion. It wasn’t the easiest journey and as a first time buyer she really reassured me and went above a beyond to support me as a buyer. I’d highly recommend her.

Angela · 19 February 2024

★★★★★ 5/5

Google

I had a great experience with Josh from the Savills team. I was relocating from Canada while looking for a flat, and Josh was very patient and thorough with me on how the process would work, what would be required, and he really made the process so much less stressful with all of his assistance.

Meaghan · 26 October 2023

★★★★★ 1/5

Trustpilot

If I could leave 0* I would

If I could leave 0* I would. As a first time buyer we have had an absolutely disgusting time using Savills Southampton. 1) False dates throughout. Daniel Tarrant used the words “100%” and “promise” more times than we can remember when it came to a completion date. This happened from September until we finally moved in at the start of February.2) Endless calls for updates including messages never answered. We thought this was just us however after speaking to other buyers who have now moved in it seems the exact same for them. Often calling 5x a day and messages with no reply for weeks. He would then get back to us and blame a developer issue or waiting for meeting to then call us back. No surprise we heard nothing back.We also told Daniel our rental expired in October and he said 100% our place will be ready. This left us having to rely on parents to live for the last 5 months and separated from our dog. No apology just endless amounts of excuses.3) Pet licence - one of the first questions we asked if we are allowed dogs. The answer was yes every single time with no issues. The day of completion we then get told we have to pay £360+ vat for a pet licence. Savills said they were not aware. Surely simply asking during the process instead of a yes fine would work?4) Completion / Mortgage expiring - our mortgage offer expired 1st Feb and 2 weeks before we heard from Dan once via a returned call. Not the service you expect from your contact estate agent.5) completion day - a date was set by Paris smith and once again we could not get through to anyone at Savills. Eventually got hold of Helen (director) who arranged to meet us to complete and hand over the keys. Not once did Helen apologise to all of the above we mentioned she just said “I will look into this” and we still have not heard anything in regards to this. Again we heard excuses regarding pet licence “it’s the first have heard of it”.We then exchanged keys and had our first place. When we walked in we expected a new build clean place and found it still only about 80% complete.Dan told us specifically in December we could not view as it is polished clean and even they could not get access.The flat was dirty, stained carpets, shelves in units not complete, holes/marks on walls and sealant not applied to windows just to start. This place was clearly never cleaned or completed by the site.After speaking to the site manager he said they weren’t given proper notice regarding our move in date and they needed more time. They admitted the properties were not ready to move in. Other people on site even said people should not be moved in! Since moving in we have witnessed doors being left unlocked by teams fixing things in others properties, inappropriate staff harassing females and one message back from Helen after WE reached out to her. Nothing to check on us at all or to try and support us with our problems.We have also spoke to neighbours and other residents who have had equally bad experience some even moving in with no hot water or heating! Honestly would not recommend Savills to anyone unless you want the biggest headache added to buying a property.I am sure the other residents will be making a similar review in the near future.

Matt · 10 February 2023

★★★★★ 5/5

Trustpilot

Charlie was quite excellent

Charlie was quite excellent. She handled her client with skill throughout the extended transaction and kept close to both the client and the various lawyers involved. I doubt the sale would have gone through without her tact and perseverance.

David · 2 May 2022