Savills Shoreditch reviews in Hackney

★★★★★ 5/5

Trustpilot

Victoria Point

I’m I first time buyer who wisely decided that the best time to purchase a property was during the pandemic. I’ve dealt with people not turning up for the viewings, people showing me inappropriate properties, such as places with no parking regardless of the fact that I said I needed one, and, most infuriatingly, people talking business with my father even after I identified myself as the buyer who is paying for everything.Pete Cronin at Victoria Point is amazing, and is part of the reason why I loved the property so much (although it’s a beautiful place!). He was kind, honest and took the time to ask me what I’m looking for and how I’d like to do things. I didn’t feel pressured or rushed out of the office at all, he told me to take my time and think about it if I need to, or come back and do another viewing, and nothing was too much to ask for. I could come back to view it whenever possible and Pete was always in touch with me to provide updates.When I found out from my solicitor that they were missing a document that was leaving them unable to submit my application I emailed Pete who looked into that within minutes and got it sorted (turns out they weren’t being too honest!) the same day.What I thought would be fraught with paperwork, fees and stress has been nothing but pleasant (at least on Pete’s side!) because of him! Please let him know, he deserves recognition for all the help and kindness he has given me.Saranja

Saranja · 21 January 2022

★★★★★ 5/5

Trustpilot

The team at Savills in Stamford were…

The team at Savills in Stamford were incredibly helpful all through what turned out to be a hugely challenging sales process. From the initial valuation and marketing through dealing with incredibly difficult (borderline unreasonable) buyers all the way to completion, they have been helpful, professional and reliable. The bottom line - they helped me realise a very good price during unpredictable market conditions. Highly recommended!

CD · 4 August 2023

★★★★★ 1/5

Trustpilot

Lazy and complacent Agents

Savills had a reputation for being an excellent high end residential and commercial property estate agents. We however have found them to be lazy and complacent. A request for a property appraisal and valuation in rural Notts (£1 - 1.5 million) was met with a cursory email and a refusal to come out and see the property or even discuss it with us from J* H*, one of their customer service representatives. The only explanation he gave was: "We do not believe we are the right agent to achieve the best outcome from your property". These seem vagie words from a stock email response translating as "I can't be bothered to come out and sell your property or to telephone you to explain why…"

PreGP · 21 March 2025

★★★★★ 5/5

Trustpilot

Easy to work with

In comparison with other real estate companies I've worked with, Savills have been a much more pleasant experience. As a former tenant of a Savills managed property, they responded quickly, took care of any issues with the property promptly, and was easy to work with towards the end of tenancy. I would highly recommend Savills over the other real estate company I've leased from.

Haikal · 25 July 2024

★★★★★ 1/5

Trustpilot

I am about to move to a new apartment…

I am about to move to a new apartment in abudhabi and all the verbal communication and agreement was just ignored by the agent I was dealing with.The apartment was supposed to be ready by this week ( cleaned and maintained) so far the flat has a lot of issues. I have provided down payment and first payment and all they Cheques but no contract or leasing agreement was given. I have already cancelled my current contract and I should be moving in four days and still no response .

Mo · 21 August 2023

★★★★★ 5/5

Trustpilot

Services improved a lot

We have the new property manager Atticus and Angus helping us to look after our property for about 1 year. I feel that the services we are imrpoving tremendously, as i have prompt reply and action on my questions. I am considering letting them to manage my additional property when the existing letting agreement expires in near future.

Frankie · 26 October 2024

★★★★★ 5/5

Google

Had a great experience working with Max from Savills to find a flat to let in Shoreditch. He was professional, communicative throughout the process, and most importantly took the time to understand what I was seeking. This enabled us to find a flat that I’m very happy with. Thank you Max!

Francine · 27 May 2024

★★★★★ 5/5

Trustpilot

Savills, namely Matt Orchard.

Matt has been professional, upbeat, supportive and very good on communication. Our expectations of Savills were high, and thanks to Matt and the team, they have been met in every respect. We would strongly recommend Savills as a quality Estate Agent. Mac and Valerie Lafosse.

Fred · 4 May 2022

★★★★★ 5/5

Google

Wes Mohamed was an amazing help both before, during and after finding my flat. Being COVID times, I was away and he was more than willing to go take video, even took me on a live walkthru via FaceTime. Once I was in, even though Savills wasn’t the property manager, he helped to give me advice and sort a few additional bits. His exact words were that he likes people to be treated as he’d like to be treated...not many out there would do the same! Amazing guy, amazing service! Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Colleen · 26 October 2021

★★★★★ 5/5

Google

Many thanks to Nikolay Yankov and Savills for going way above and beyond to ensure not only that the flat was in an optimal state for marketing, but also -once under offer- that the transaction ran smoothly from all fronts. Very involved in every detail and step of the way, enourmous plus to have his support throughout the process. Very easily reachable, in fact he proactively updated us every couple of days even if no viewings, about market any relevant topic etc. No doubt would work with Nikolay again, strongly recommended.PositiveResponsiveness, Quality, Professionalism

Carlos · 26 October 2021

★★★★★ 5/5

Google

Wes Mohamed was the letting agent who showed us around to various apartments and he was basically with us from the start of our moving journey to the end. Wes was extremely professional and gave us the impression that he knew what he was doing. We gave Wes our specification for an apartment (which were really specific) and Wes did an amazing job to ensure that any of apartments we were viewing in the future met our specification as much as possible. Any questions we had regarding the apartments were answered and anything that Wes did not know he made it clear that he will find the answer and get back to us which he did. This is something that I appreciate as it shows that the agent is honest/transparent, as oppose to other experiences I had where an agent was scared to not know answers to my questions and told me something that was not true. I would work with Savills again in the future and recommend others since this was a great experience for me.PositiveResponsiveness, Quality, Professionalism

Shaj · 26 October 2021

★★★★★ 5/5

Google

Savills Shoreditch Estate Agents are amazing. They helped me in so many ways during the last year, as I had to deal with the legacy of my late father, with me handling all this from abroad. They were very responsive, fast and thorough in preparing all the pre-sale activities. I would like to thank Nick Verdi to connect us to Gavin Kennedy and Nikolay Yankov who helped me with some matters, as I would otherwise have to carry out myself. Last but not least, special thanks goes to Nikolay Yankov, at finding the most suitable buyer for this property in super short period of time and arrange so the both sides are happy. He handled the process smoothly and fast. Keep on doing great work guys, I would decide to go with Savills once again.PositiveQuality

Nina · 26 October 2021

★★★★★ 5/5

Google

Gavin Kennedy and the team at Savills Shoreditch have done a magnificent job selling our flat in Aldgate. In fact they sold it three times for us due to the impact of the pandemic causing initial buyers to back out. Their knowledge of the market and strong links with buyers in the UK and abroad ensured plenty of interested parties and their promotional material was excellent. Processes were also good with regular updates and good communication. However the star of the show was Gavin who has been positive and patient throughout and has worked tirelessly to ensure the transaction progressed.PositiveResponsiveness, Professionalism

Simon · 26 October 2021

★★★★★ 5/5

Google

Highly, highly recommended. We had our flat on the market with 2 other agents before we went with Savilles (Shoreditch). Gavin Kennedy was our agent. He was constantly making time for us, dealing with solicitors and was always reassuring through what should have been a highly stressful process. Genuinely helpful and I could always get him on the phone when I needed him. He stuck with us for the whole process and always had a smile. Great human being. Thank you, Gavin.PositiveResponsiveness, Quality

Himynameissu · 26 October 2021

★★★★★ 1/5

Trustpilot

Incredibly stressful and frustrating…

Incredibly stressful and frustrating experience.My partner and I were accepted on our dream flat after months of disappointment looking for somewhere. Initially started off well, with submitting requested information for referencing and a check in being booked, of which the member of staff confirmed everything was complete and good to go. Two working days before our check in, the third party referencing company contacted us to say they couldn't open the documentation we provided. It was CSV rather than PDF which can easily be converted for free online, but we were more than happy to provide this again but of course this delayed our move in. We were lucky we planned for some overlap, but I would have preferred not to have used it as it has caused increased stress, which we were trying to avoid, vacating our current property. I then had no communication on our move in day regarding this, and felt like there was no urgency regarding our case. We then get told our guarantors earnings fall short by a very small amount the day after we were meant to be in. This was a shock to us as we were accepted as tenants on the basis of our guarantors earnings. No one had the common sense to speak to the landlord, explain that we only have a guarantor for recent self employment purposes and advise we earn enough after we had to provide 6 months bank statements, 6 months of invoices and let them connect to our bank accounts (a very invasive process indeed). Having worked as a property manager myself, we provided the additional information they needed immediately in order to get this over the line as quickly as we could.We also had trouble with signatures of which I won't go into. After finally coming round to collecting keys 5 working days after our initial move in, on the surface the flat looked okay.But after further investigation the flat was left in an unacceptable state, plug holes were green, insides of cabinets black, stains on carpets. I was advised the previous tenants deposit had been returned, wrongly so in my opinion. And an inventory of the property also hasn't been conducted before we moved in.The communication from Savills has been minimal and short and we are waiting for a resolution. This was supposed to be a really exciting time for us and it has been filled with stress, frustration and disappointment.

Megan · 24 July 2023

★★★★★ 5/5

Google

The smoothest process with our flat search and move in process. Thanks so much Allegra, Dayl, Evelina!

Meg · 23 August 2025

★★★★★ 5/5

Google

I recently bought a flat through Savills Shoreditch and can't rate them enough, Marco Cardin was extremely professional and thorough and really knew his stuff. He was very involved and responsive at all times, he really helped me to navigate what otherwise would have been a very stressful process. Nothing was too much trouble even post sales. I highly recommend!

Bella · 26 October 2023

★★★★★ 5/5

Trustpilot

Good support from property managers

We've recently had really good support from Lauren (and also Sophie and Natasha) as our property managers, helping us navigate the challenges of having a water leak coming from our flat into the common parts of the building. Thank you all of you for helping solve the issue and also for going the extra step to ensure we were not over-charged. It is much appreciated.

Customer · 11 June 2024

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service. I worked with Emma and Sam as my sole agents on my sale. I chose Savills as they gave a realistic and genuine valuation rather than an inflated one to win the mandate. Good communication throughout and active support till completion. I’d throughly recommend using Savills and team.

Josephine · 11 May 2021

★★★★★ 5/5

Trustpilot

Impressive service from Savills

Savills recently completed a sale for me. The entire experience from the first meeting was professional, efficient and transparent . The level of initiative and responsiveness from the team was invaluable - especially Tessa who kept me informed at every juncture - often before I had even asked. The level of service that she gave and her friendly approach are rare offerings these days .

Caroline · 9 June 2023

★★★★★ 5/5

Trustpilot

Had an issue with the light switch in…

Had an issue with the light switch in my room not working and Harry from Savilles was prompt and professional in getting this sorted for me. I can’t fathom enough the level of good service I received from him, thank you once again 😊

Panashe · 22 April 2022

★★★★★ 1/5

Trustpilot

Absolutely shocking service

Absolutely shocking service! 1) even though we had a signed contract to move into the rental in April, they informed us that the current tenant will be staying on and we were only going to be granted access the the property 12 June. The very day I was due to give birth to my first baby. I had to move house while having contractions.2) we repeatedly told Savills about repairs required to the property (broken tiles that had cut my childs foot, hot water and taps often not working, leaking showers, windows slipping open during a cold front) and when they finally sent a repair man to fix it he informed me that he had been given specific instructions by Savills to not repair most of it. The repair man then offered to fix the windows regardless as to have it jammed was against fire safety regulations and he found it ruthlessly cruel to leave a window broken when there was a 4 month old baby sleeping in that room. This was all during the worst cold front of the year3) upon our exit of the property when we moved to UK, Savills tried to make us pay for removal of items that had been left by the previous tenant4) Savills, on many occasions, were in breach of the rental contract T&Cs and repeatedly tried to charge us for things that had been specifically noted and agreed upon in the exclusions report we signed when we moved in.

Courtney · 28 June 2023

★★★★★ 1/5

Trustpilot

Expensive bad service

I rented a flat via Savills on a full management agreement. They were useless. They did not carry out the required regular checks unless I prompted them , so many different people working at the company and a huge turnover of staff . The check out was appalling they sub all the work out and they really do not care about the landlord . Will never use this company again . Very very poor .

RA · 20 April 2025

★★★★★ 1/5

Trustpilot

Savills of Stamford - bad experience

Our experience Savills agent in Stamford was not a good one. In our recent dealings with him we felt he was not only deceitful and unprofessional but also professionally negligent. Over several weeks he failed to return phone calls or respond to multiple emails, but then he knew he had omitted to tell us about subsidence in a property they were marketing. As a result, we ended up financially disadvantaged. Savills internal complaints procedure was fairly farcical to say the least, with laughable attempts to obfuscate. The legal advice we received was that we had a strong case for professional negligence but of course nothing is guaranteed and Savills made it clear they would look to recover their legal costs if we were unsuccessful in prosecuting our case. We just didn’t want to take the risk, but different times and different circumstances and we would have relished the opportunity to face them in a court of law. As it was we settled for a refund on some expenses and a £500 goodwill gesture - a fraction of what this experience cost us. There are good Estate Agents out there - but our experience suggests Savills in Stamford is certainly not one of them.Whatever Head of Customer Relation says in response to this review should be taken with a high degree of scepticism - this a company we now actively and strongly advise all our friends and acquaintances to avoid. Clearly there is a lot of background to this but I’m sure you can sense our dismay at having been treated so badly by a company we would have thought we could trust - but then their other review ratings should tell you something!

S · 2 August 2021