Hunters Shoreditch reviews in Hackney

★★★★★ 1/5

Trustpilot

Hunters P'Head - Terrible customer service!

My recent experience with Hunters (Portishead) has been very poor and unfortunately, due to terrible customer service, I will avoid ever dealing with the company again. I thought it may be wise to share this review as I genuinely feel houses may not be selling in our area due to a certain persons 'selling techniques'. Every phonecall before and after our viewing with this person was incredibly frustrating. They were very rude, abrupt and patronising. During the viewing both me and my partner were almost cringing at the 'selling technique' , it was all about him and his contacts, very much a bragging opportunity. This was followed with a very patronising quick fire lesson on 'how to sell a house'. If the agent had bothered to actually ask questions about us, he would have learnt that one of us had very extensive property sales experience. Similarly, by asking no questions about us, he didn't sell the house to us, he merely opened the door and identified what the rooms were. No attempt of selling the features to fit our needs, nothing. Whilst I initiated some questions about the property, the agent didn't answer me directly and would always look to my partner when speaking - we both picked up on this seperately and found it to be very rude and came across chauvinistic! The agent wrapped up the viewing by saying he had a cash buyer in next (as to try and scare us), we waited...and guess what, nobody arrived. During the multiple calls after out viewing (some were return calls to his voicemails) this particular agent would respond like he didn't have a clue who we were, (well if he had bothered to use his customer service skills perhaps his memory would have served him better) after re-highlighting who I was, I was faced with short answers in a 'you're wasting my time tone'. I left every phonecall seething at how rude this person really was.I think anyone who has dealt in any customer facing role understands that customer service is key, find out about your customer, what do they do, what are their needs, build a rapport etc.I appreciate we were only viewers but fast forward to us selling in the future - there wouldn't be a chance I would use them as my agent. Safe to say, I will not be dealing with Hunters again.

Natalie · 22 September 2019

★★★★★ 1/5

Trustpilot

MY ADVICE IS DO NOT USE HUNTERS LETTING…

MY ADVICE IS DO NOT USE HUNTERS LETTING IN PONTEFRACT!!!I would prefer to give NO stars to Hunters Letting Agents of Pontefract. They are a shambles, they dont follow best practice in terms of how they deal with those people that sign agreements with them. I rented a property in the area being charged £700 pcm for a 3 bedroom house WITH garage I was very specific I needed a garage. the house had this and i was informed that everything had been checked at the property when I went to sign the contract. Moved in no working cooker, fridge or freezer, had 3 water leaks from bathroom (that I didnt use) into living room. Also no ability to use the Garage as they didnt give me a remote control for it for nearly 3 months and when they did it would not open but I had a manual handle to wind up and down (but the garage was full of builders rubbish), but of course they said they had checked and it was ready to move into. At the end of the tenancy they deducted £90 from the deposit for pet hair in the main bedroom (Ihave a cat which was always sleeping in its bed on the ground floor plus dead flies on the living room floor). No monies back however for the lack of the garage!! I then overpaid by mistake a further months payment and instead of sending back the full amount of £700 the deducted monies for some reason, no explanation to me. THEY ARE NOT BIG ON COMMUNICATING!!! People may think this is not true, I can prove all of this - there is more but i simply cannot be bothered to put it here. Will be taking legal advice.

Linda · 5 September 2019

★★★★★ 1/5

Trustpilot

Accept no responsibility for misselling

When we purchased our house through Hunters they marketed the property as having a 1.5 acre plot. Since purchasing we have subsequently found out this 1.5 acres is actually less than 1 acre. We have raised this with Hunters who do not consider they have done anything wrong. We have gone through their escalation process for what it was worth and they refuse to accept any responsibility. We are taking further action to understand what laws Hunters have actually broken around misspelling but if anyone has any advice feel free to comment.

Phil · 30 August 2019

★★★★★ 1/5

Trustpilot

Very bad customer service.

Mrs · 4 October 2025

★★★★★ 1/5

Trustpilot

Don’t expect any help.

Trying to talk to someone is just ridiculous. No one can do anything and always passes to another person which leads to waiting for a callback that never happens. I called 8 times yesterday hit voicemail each time, was only calling as again the call I was promised didn’t happen.Very happy to be changing to working with another estate agent.

Danielle.A · 7 February 2023

★★★★★ 5/5

Google

I would like to Thank Gokhan Evlat for all his help in finding the perfect house for us ! Hunters team have been so helpfull throughout the process. 10/10 service

Daniela · 11 December 2019

★★★★★ 5/5

Google

I want to say thank you to Gokhan. He is the best agent ever seen! He was helpful and he found for me a very stunning accomodation in Shoreditch area. Highly recommended

Ramona · 11 December 2018

★★★★★ 5/5

Google

I've been in contact with a number of estate agents during the course of my search. But Gokhan Evlat has stood out, from everyone, he is very knowledgeable, has a friendly approach, and a real agent that you can have a good experience viewing with and banter with.

Moses · 11 December 2018

★★★★★ 1/5

Trustpilot

Hot air and horse

My original contract was with Thurman & Rye and was acquisitioned by Hunters part way through, but the staff remained the same. They had two flats to sell, so I offered them 3% if they sold both flats within the standard contract period as an incentive to market the properties. They didn’t market or sell a single flat. They just sat there and hoped for RightMove to create the footfall.Worse still was the brochuring of the properties, they couldn’t spell, got the wrong specs and they couldn’t draw the floor plans properly. Loads of promises and assurances from the start etc, but proved to be a load of hot air and horse.

Lam · 1 November 2018

★★★★★ 1/5

Trustpilot

DO NOT USE THIS ESTATE AGENT

DO NOT USE THIS ESTATE AGENT. On the 18.10.2018 I was appointed to see an apartment at 41 Mill West, Sowerby Bridge, HX6 3JH. (I hope the landlord is reading this)We agreed a time of 16:45 but due to traffic my sat nav advised I would be eleven minutes late. I called the office at 16:25 and after a few minutes of waiting for somebody to answer the telephone I was greeted. I advised the lady I was running late by eleven minutes and was told the agent showing me around cannot wait for me because she finishes at 5pm. I asked why would it be booked with only 15 minutes to spare for viewing and the reply I received from a manager at hunters was “you only get five minutes to view the property. The manager I had the displeasure of conversing with was named Nicola Thompson. She is rude, cocky and full of self importance with no regard for customer service or a potential tennents interest or the landlord of the property who contributes to her salary. I feel I had a lucky escape. I hope her superiors read this as well as the landlord who owns the property I was going to view. She needs to enroll in a customer service role and soon, personally I’d fire her but unfortunately this is what happens when you allow the inexperienced and possibly inadequate into a junior management role. I will post on every review site I can because of this women’s attitude with the hope her bosses react and teach her how to behave towards potential and existing customers.

Mark · 18 October 2018

★★★★★ 1/5

Trustpilot

I can't complain about these letting agents as I signed an agreement not too so that we could get some of our deposit back...

I can't tell you about my experience with a recent let as the only way I could get our deposit back was to agree not to complain about any aspect of the tenancy or the process of charges negotiation. I can tell you to be very careful about using this letting agent. They issue a notice to quit towards the end of each assured short hold tenancy rather than let the tenancy run-on so that they can raise the rent, knowing you are in situ and charge new fees for the tenancy agreement. Scrutinise your inventory and the check-out report in detail. Do not suggest you have any cause for complaint.

Ian · 2 October 2018

★★★★★ 5/5

Trustpilot

Hunters Barkingside

Hunters Barkingside Mark Sherer and his team of staff at Barkingside branch went above and beyond to help sell our house in Clayhall Ilford. I cannot recommend them enough A*

Dale · 1 October 2019

★★★★★ 1/5

Google

Very very very bad service - if you use the them as your letting agent you will have the worst renting nightmare. Especially the property manager Juliana Santana - she will not take any of your calls after you paid the rent. My deposit just been held for no reason, and could not find her to give any info on that.

Si · 10 December 2022

★★★★★ 5/5

Google

Had a great experience with Paulo finding my new apartment. He was responsive, kind and understanding. Usually estate agents make me feel rushed and overwhelmed, where at Hunters I have my questions answered promptly and professionally.PositiveResponsiveness, Professionalism

Nicole · 10 December 2021

★★★★★ 5/5

Google

The service provided by Paulo was excellent. Great communication in a timely manner, exactly what you need to take out the stress of finding a new home. Highly recommended.

Salina · 11 December 2019

★★★★★ 5/5

Google

Hunters are a very professional and efficient company. Especially Keeley, she deals with any questions or issues we have straight away and is always very friendly and polite. Would highly recommend!!!

Kim · 11 December 2018

★★★★★ 1/5

Trustpilot

We had so many issues

We had so many issues in our rented property and they never came and sorted them due to this we moved out. We had left our house in a very clean state and only the problems we had when we moved in had been left they tried to take our full bond off us and more. They are horrific and I wouldn’t recommend using them and I certainly won’t be ever again.

Molly · 23 April 2021

★★★★★ 5/5

Google

I recently rented a flat through this agency. Gokhan who helped me find my perfect property was incredibly efficient and personable! I had a fantastic experience with the seamless process and I would definitely recommend to anyone looking in the area!

Simon · 10 December 2020

★★★★★ 5/5

Trustpilot

KIRSTIE KAY

This review is for Kirstie Kay for being very helpful and performing her role to a high degree of excellence.I most note John Adlam (partner) made a simple request extremely difficult to facilitate and an unpleasant experience.

Eli · 23 June 2024

★★★★★ 1/5

Google

Take forever to do basic tasks and when they get to them they do them wrong. Wish my landlord could afford a competent real estate agency but here we are.

Leonard · 11 October 2024

★★★★★ 5/5

Trustpilot

Great service

Once again guys 1st class service. Always use these guys. Great price. Always polite. Always on time. And the plus is your car engine is started for you so no cold car to get into. If it’s icy the windscreen is defrosted for you. Thanks again 👍👍

Jayne · 21 November 2023

★★★★★ 1/5

Trustpilot

I made enquiries about a house for sale…

I made enquiries about a house for sale in grimsby , and received a basic could not care less email , it did not answer my question, and hastened to add they have no properties in the price range ,I WONDER WHY????very poor customer service , never again with grimsby branch . They could not even find time to put my name on emails. Thats twice in 6 months they have failed .

David · 18 August 2020

★★★★★ 5/5

Google

I was looking for a property to rent, Levander helped me the most he could and was great the entire way through although he couldn’t find anything for me at the time he was great and I have no complaints, I would highly recommend him!

Georjia · 11 December 2018

★★★★★ 5/5

Google

We highly recommend Hunters!! We managed to find exactly what we were looking for! Special thank you to Matina for all her effort and time!💖 …

Olga · 11 December 2019