Trusted Agent profile · Hackney

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Hawkesford Hackney reviews

4.3

★★★★★ Great

117 reviews across 2 platforms

Hackney, N1 6DX

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Hawkesford's office in Hackney is rated 4.3 out of 5 across 117 reviews on two platforms, including 112 Google reviews rated 4.3.

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4.3 / 5

112

Reviews on Google

This office

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5

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Hackney office, from every platform, shown as written. First names only.

5/5

Google

Hawkesford has been managing my property for close to 15 years and have taken a big load off my shoulders. They are always professional but have the extra "human touch". What makes Hawkesford special is the staff, they are very approachable and helpful and always respond in a timely and thoughtful manner. My contact at Hawkesford is Natasha Smith and she has provided me outstanding service over the years. Thanks so much Natasha for always being my great support with regards to my property.

Chee · 12 August 2026

Agent replied · 8 August 2026

Many thanks for your review.

5/5

Google

Great experience from start to finish. Kitti was fantastic! She arranged my viewing quickly, showed me around the property and answered all my questions. Elizabeth was also incredibly helpful with the tenancy agreement and made the whole process smooth and straightforward. I’m really happy with the service and my new home!

Keishe · 6 August 2026

Agent replied · 6 August 2026

Thank you so much for taking the time to leave a review. We wish you all the best in your new home.

5/5

Google

Miriam has been Awesome! We have had a tricky tennant and discussing legal action with solicitors has meant needing the team to send on multiple pieces of information. Huge thank you for being so helpful - and patient! X

Karen · 6 August 2026

Agent replied · 8 August 2026

Thank you for taking the time to leave such a great review !

5/5

Google

Hola! As first-time buyers, the whole process of looking for a home can feel quite overwhelming, but our experience with Darren Beckett has been genuinely excellent so far. Darren personally has been a great sales estate agent, professional, approachable, and very easy to talk to. From the beginning, he made us feel comfortable and at ease, which really helped take the pressure off such an important step. What stood out the most was how quickly everything moved. Whenever we viewed a property and asked if there were any other similar homes available, Darren would often arrange another viewing within a day. That level of responsiveness made a huge difference for us and showed how committed he is to helping us find the right place. We also really appreciate the fact that they are a private, local estate agency. The service feels much more personal, and we never feel like just another number. The whole experience so far has been smooth, efficient, and very pleasant. We haven’t actually bought a house yet as we’ve only just started our search, but the experience so far has been very positive. We’re definitely looking forward to Darren showing us more properties in the coming weeks, and if the process continues like this, we wouldn’t hesitate to work with Darren Beckett again in the future or recommend them to others. Gracias Maria

Maria · 8 May 2026

1/5

Google

While Darren was very personable in person, he was rude in messages once an offer was made. I appreciate that my property offer was low and not accepted but the response felt very condescending and rude. As a young woman, I felt this was aimed more at my age and gender though of course with limited interaction, I cannot confirm this as fact. He didn't introduce himself at the viewing and appeared to dismiss me initially until it was made clear I was the buyer. As he owns his company, I was left with no resource to complain as to his behaviour except to leave a public review, which is not my preference but felt necessary. I would provide screenshots of the conversation except I do not wish to expose what could be sensitive price information of his previous sales. Frankly, the whole thing is just weird, confrontational, and uncomfortable. Edit: Just for clarification sake, Darren, the comparable houses we discussed were on the same street. The comparable you presented was a year and half old, while the ones I were discussing were from this year and were themselves larger properties and 20% less than the current asking price. I warned you we might be late by 5 minutes and we were in fact 5 minutes early. You also approached our vehicle while we were still in it without introducing yourself. Regardless, your tone was unprofessional and rude in messages, which is not disproved by your response. I am sorry we have had a poor experience with each other but I do wish you and your clients well going forward.

Bethany · 8 July 2025

Agent replied · 8 July 2026

Hi Bethany, thanks for your review. I prefer to stick with the facts and not make assumptions. Texting me to offer my client an extremely lowest offer which was just 68% of the asking price was both offensive and rude to my client. Their words not mine. Apologies if you didn’t think I introduced myself. You sent me a text to say that you would be late and I waited for you outside beside the large for sale sign with my face and name on it. You presented me with comparables for streets that have different pricing and I’m sorry if you felt I was being condescending by giving you direct comparables of homes we had actually sold in the same street. Perhaps not offending the sellers by making insulting offers may have led you to a different outcome. I gave you lots of time, advice and was polite (as always) at my viewings, with the owner being present and also being happy with our conduct. We wish you all the best with your property search. Darren

5/5

Google

Darren has been out to our property to give advice which has been valuable to us as a family as we know what we are aiming for going forward. Always found Darren respectable and polite, Thankyou for working so hard in your business which you are clearly very passionate about. We will be in touch when we are ready to put FOR SALE up.

Becky · 8 July 2025

Agent replied · 8 July 2026

Thanks Becky, great to hear from you. Always happy to help and advise whenever you both need me. Have a great Christmas (too early?)

5/5

Google

Great service from both our contacts at Malcolm Hawkesford - initially with Rory who we knew was going to be our man on our very first meeting! We liked his friendly, open and honest style, and this continued throughout the sales process. His communication was brilliant - don’t think we ever waited more than an hour for a reply on anything, even at the weekend or when he was on annual leave. And Kimberly’s service was phenomenal. If you need someone to get things done, or solve a problem, she rises to every challenge with humour and vigour. The reason we were able to complete within twelve weeks was down to her, as she is Action Woman!! We would definitely recommend both Rory and Kimberly to anyone buying or selling a property.

Claire · 12 July 2026

5/5

Google

Can't recommend Hawkesford highly enough! Rory and Kimberly in the sales team went above and beyond to help me sell my flat. They spent far more time than it was worth to them, finding a buyer then keeping on top of progress across everyone involved. Communication was completely transparent, clear and frequent. Any updates, I knew them immediately and could help unblock. I bought my flat with Rory about 13 years ago and had a great experience then, selling has been just as good, despite a challenging sale process. No hidden agendas with these guys, just honesty and great support. THANK YOU!!

Kay · 12 June 2026

5/5

Google

Sam was so lovely when viewing a property. The minute we met he was friendly, kind and bubbly made me feel so welcome and at ease as this was the first time I had viewed a property! Answered all the questions I had, highly recommend!

Katie · 1 April 2025

Agent replied · 2 April 2025

Katie - many thanks for taking the time to leave a review. Happy house hunting !

5/5

Google

Kim was fantastic throughout the entire process of buying my flat. She was professional, approachable, and always kept me informed at every stage. Her expertise and attention to detail made what could have been a stressful experience incredibly smooth. I couldn’t recommend Kim and her team more highly!

Sandu · 14 February 2025

Agent replied · 5 April 2025

Sandu - many thanks for your review!!

5/5

Google

Darren was fantastic in helping us find our new home. His videos are brilliant. He is so enthusiastic about his properties. He is genuine, honest and very professional. Nothing was too much trouble. It doesn’t end with the sale of the property, he reassures you that even after you’ve purchased the property, he will still be there if you need anything. It’s like, not only have you found a house, but a friend too. :-)

Lisa · 8 July 2023

Agent replied · 8 July 2026

Thanks so much Lisa, what a lovely review to wake up to. It has been an absolute pleasure to help you find your perfect place. Hope you make great memories there. Darren :)

5/5

Google

From the very start, Darren was super responsive. We sold our house with Darren the very day it went on the market due to his diligence and superb marketing. Nothing was ever too much. All this was conducted from the overseas with a large time difference. Darren would respond promptly at awkward times of the day and night to accommodate us. His after sales progression team were similarly brilliant. Truly above and beyond and we will be using his services again with certainty.

Ben · 8 July 2022

Agent replied · 8 July 2026

Thanks Ben. Really lovely comments from a great client 😊🏡🙏🏻 …

5/5

Google

Darren and his team were brilliant when selling our late father’s house . From the first meeting to completion Darren was thoroughly professional and understanding. Always available for advice and any help we required. It might be a small company but the service is top quality and very personal . Thankyou Darren!

Walter · 8 July 2024

Agent replied · 8 July 2026

Good afternoon Walter. We have loved acting for you, and we appreciate the trust and faith you put into us at this difficult time. We also wanted to do the best we could in respect to your late father and are so glad you are happy. Thanks again for choosing us as your agent. Darren & the team.

5/5

Google

A very professional and positive experience with Hawkesford who recently sold my property on my behalf. Rory Noonan was excellent from start to finish with no stone left unturned. I would highly recommend using this estate agent.

Paula · 13 February 2025

Agent replied · 2 April 2025

Paula - thank you so much for leaving a review and we wish you well in your new home.

5/5

Google

Sam was brilliant throughout our purchase. It was a challenging process but he was proactive, professional and patient throughout and helped us get the sale over the line. Thank you Sam and team!

Vicky · 4 April 2025

Agent replied · 5 April 2025

Many thanks for your review - we hope you enjoy your new home!!

5/5

Google

Thank you to Darren & stacey for a swift and smooth sale. Signed sealed and sold, thank you.

Richard · 8 June 2026

5/5

Google

We used hawkseford to buy our first home. Sam was fantastic at helping us through the process and pushing forward to get things going when others weren’t. Thank you so much!

Rhiannon · 1 April 2025

Agent replied · 2 April 2025

Rhiannon thank so so much for your kind words and taking time to leave a review. We hope you are really happy in your new home!

5/5

Google

We had a viewing with Kitti and went ahead with the flat. The whole team were very helpful and communicated well throughout the process

George · 8 August 2026

Agent replied · 10 August 2026

Many thanks for taking the time to leave a review - good luck in your new home!

5/5

Google

I’ve many mutual connections with Darren, spoken with him and admired his online work for some time and have no doubt from that catalogue of evidence that he’s an exceptional estate agent and others isolated experiences of one moment in time should be discarded. No one is perfect. But as close to it you’ll struggle to find over Darren.

Kevin · 8 July 2025

Agent replied · 8 July 2026

Thanks Kevin, really kind words. Likewise, keep up the good work.

1/5

Google

Do not use this company. I instructed them to sell my house they told potential viewers they didn't know anything about it and had never heard of it after they told me to pay for a floor plan. The lettings manager didn't do 1 inspection and screamed at me down the phone because I was trying to find out if my rent had been paid over. I made a formal complaint. James Hawkesford had complete disregard for my concerns. I am suing and will go to the ombudsman

Suzanne · 16 September 2024

Agent replied · 21 June 2024

Dear Google user We think this is rather unfair in light of what we took over. You have been exceptionally rude to many members of our staff and your tenants! We have since been made aware that other local agencies have also dis instructed themselves and didn’t want to act for you. We look forward to defending our position most vigorously when the legal papers are delivered.

5/5

Google

Darren is just what you look for in someone that's selling your home. Someone that listens to your requirements, gives advice from his experience and is easily contactable. If you're looking for someone you can trust, and to sell one of your most important assets.. Your home, he's the guy that will help you on the journey however he can.

Tristram · 8 July 2022

Agent replied · 8 July 2026

Thanks Tris, really appreciate. Thank you for all your assistance with the email set up too.

5/5

Google

Huge thanks to Joanne Hawkesford and all the team at Hawkesford Estate Agents for a superlative letting service during the two years my husband and I were tenants in one of the larger properties you manage. It was an absolute pleasure to work with you all. All repair issues were dealt with speedily and efficiently, and we felt very taken care of. Towards the end of our tenancy, we especially appreciated Joanne sharing her recommendations for an excellent mortgage advisor (Jack Bewick of Leam Financial Services) and conveyancing solicitor (Sarah Workman of Thomas Flavell & Sons), which made the move to buying a home of our own very much easier.

Karen · 17 August 2023

5/5

Trustpilot

I have received excellent service from…

I have received excellent service from Frank Venton l have just sold my house on Alderney and the service has been faultless Frank has kept me informed at all times He has gone above and beyond from meeting and arranging for a surveyor from Guernsey to access a difficult land issue .He met the prospective buyer from the aeroplane. The whole selling progress went to plan the paperwork was on time fully explained completion on time money arrived on time A rare estate agency indeed l cannot recommend Frank and Hawkesford highly enough.

Valerie · 11 July 2023

5/5

Google

Darren is a very knowledgeable and approachable agent, has been a pleasure to work with and has a wealth of experience in his sector.

Yasmin · 8 July 2024

Agent replied · 8 July 2026

Thanks Yasmin, we have loved partnering with you in 2023 and look forward to working together in 2024.

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