Trusted Agent profile
★★★★★
358 reviews across 2 platforms
302-304 Mare Street, London, E8 1HA, Hackney E8 1HA
Foxtons's Hackney office at 302-304 Mare Street is rated 3.9 out of 5 across 358 reviews on two platforms, including 223 Google reviews rated 4.6. The 135 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
1/5
TrustpilotFoxtons wrongly extended our tenancy…
Foxtons wrongly extended our tenancy end date then withheld our deposit on non payment of rent grounds. Even after acknowledging their 'error' it took 2 months for them to correct it. The money was only returned after a letter before action for a small claims court was sent. Other customers are advised to exercise extreme caution with how deposits are safeguarded.
1/5
TrustpilotI was spoken to quite rudely on the…
I was spoken to quite rudely on the phone with agents pushing for an earlier viewing or just scheduling a viewing without asking for availabilities. I have told agents multiple times to stop calling me but this was not heard. I even removed my information from the portal and noted that I am no longer looking for a property. I still receive 3-4 calls a day whilst informing them that I do not want to rent through them.
5/5
TrustpilotAga was amazing during our entire…
Aga was amazing during our entire tenancy and helped with every issue and resolved them super quick. Couldn’t ask for a better agent to have been helping us. Big thanks
1/5
TrustpilotFoxtons Letting Commission…
Just to share my experience and warn anybody thinking of using Foxtons letting services. Foxtons will be vey happy to take full year commission in advance but if your tenant moves out before the full year period, Foxtons will not refund your commission in cash but just leave the amount as a credit in your account even you no longer have the intention to rent out your property. Area director of Foxtons claimed that this is in line with Foxtons terms of business. Beware before you choose Foxtons letting services.
5/5
TrustpilotNathan was my advisor and he did all…
Nathan was my advisor and he did all for our comfort.
1/5
TrustpilotI truly do not understand who in their…
I truly do not understand who in their right mind has ever rated Foxtons 5 stars. Unfortunately I have been in contact with them at multiple occasions but I am happy to say that today was the last. They arrange viewings for properties that has already been let, WHY not cancel if anything happened between the time of booking and the viewing actually taking place. This seems to be a common occurrence for Foxtons. Other than that, the agents are the rudest human beings I have ever spoken to. Surely I’ve not been unfortunate enough to have come across the ONLY employees at Foxtons that hate their jobs so this seems to be a big issue over there. When calling it seems as though you just ruined their entire day. I’m SORRY I was interested in the properties you have listed, that by the way isn’t even available. If calls like these are a displeasure to the agents I would suggest removing the ads.
1/5
TrustpilotIncompetence and lies on a legendary scale!
I had my property up for sale with Foxtons, an offer collapsed, and so I decided to consider rental. After I spoke to the rental department, they took a renter into my property without my permission, hadn't even signed a contract. Luckily, the person liked it and offered a good rent. The agent lied to the renter and me, messed up three contracts, so by the time he signed the fourth contract on my behalf, the renter had been in my flat for 10 days. Lucky he signed! He told me that I could not protect the deposit...lie. He told me that the second 6-month rent payment would be paid on the fourth month...lie. And it was not paid in advance on the 5th month like every other agent; the tenant is now late with the second 6-month payment. I complained to the manager, but he ignored my complaints. The whole office is corrupt. Really, do yourself a favour, there are good letting agents out there, Foxtons is not one of them.
5/5
GoogleOutstanding performance! I am currently in the process of renting a property through Foxtons Hackney, and my experience with Jake has been absolutely fantastic! His positive energy and professionalism make the entire process smooth and stress-free. In these challenging times, where heavy workload often dominates, encountering someone like Jake, who is genuinely committed to helping and guiding you every step of the way, is truly refreshing. His honesty, clarity and willingness to assist, have been invaluable. First time I met Jake, he demonstrated excellent communication skills, knowledge on his field, and attention to details. I highly recommend Jake to anyone seeking a reliable and professional estate agent. Thank you Jake! Keep up the good job!
5/5
GoogleGreat communication,Jake Boateng was very helpful and supportive 🙏appreciate all his efforts …
We're glad you had a positive property experience with Foxtons Hackney Estate Agents Thank you for your five star review - We really appreciate your feedback! Sophie, Foxtons Hackney Estate Agents Get it done with London’s number 1!
5/5
GoogleJake was one of the top agents that I've worked with - probably the best in Foxtons even (talked to a few in my searching journey). He was very professional and always remained calm in the way he dealt with things. I also liked that he wasn't as sales-y / pushy as the other agents, and always had my needs above his. He answered my questions very fairly, and didn't exaggerate the distance to the nearest train stations, the vibes of the neighborhood, and other things that agents generally exaggerate about. Would love to work with him again in the future.
1/5
TrustpilotNew X Foxtons is appalling
New Cross Gate letting office is appalling. I had a misfortune to invite them a few years back for valuation and then when changed my mind, asked them to delete me from their database as wasn't planning to do anything with my house. And guess what every year I am receiving unsolicited calls inquiring about valuation, letting, selling. They promise to delete my number every time they call once every half a year in average, pathetic.
5/5
TrustpilotThe agent
The agent, Hamad was brilliant.
5/5
TrustpilotFoxtons Estate Agents
My experience with Foxton's has been absolutely fantastic. Lauren always goes over and above to help me find my next home : from arranging multiple viewings to answering my (many!) questions, nothing is too much trouble. I feel very well looked after and I can truly recommend her friendly and professional service.
2/5
TrustpilotPriorities are wrong
Foxtons can't seem to answer simple enquiries about a property - for example "how long is the leasehold" or "what are the service charges". Instead their focus is on gaining as much information about the person inquiring as possible. Ie they have more interest in adding to a dataset of potential buyers and marketing themselves than in answering a simple enquiry. I certainly wouldn't sell with them given how they prioritise themselves over the sellers interests..... of course all this is in the guise of "customer service" but it's not really is it? It's blatant marketing and self promotion.
1/5
Trustpilotnightmare agents
nightmare agents. do yourself a favour and use a different one. these are the guys who give estates agents their bad name. its been almost 2 months since i completed and they still havent given me the full set of keys or removed furniture as promised. i dealt with jordan at the temple fortune branch and every day he has a new excuse. they dont respond to messages or phone calls and provide a truly awful service. there are plenty of other good agents around who provide a much better service.
1/5
TrustpilotThey take the money & abandon…
They take the money and then abandon their landlords. Do not rent a property with these agents as there is no customer support or response. I have had a couple of issues and queries - I have had to ring several times with long wait times and email multiple times for a response, still waiting three weeks later. They never reply or respond costing me hours of wasted time and stress.
5/5
GoogleHighly recommend Foxtons in Hackney, because of MICHAEL ROGERS. I am so impressed with his responsiveness to emails and phone messages. I am also impressed about how he explained the whole rental process. Michael is so helpful and also has such a warm personality! I feel so lucky that I met Michael
Thank you Rita Jankovich for your highly recommended review. Sophie, Foxtons Hackney Estate Agents Get it done with London’s number 1!
5/5
GoogleAgent Charles Ball provided excellent service. I called Saturday morning to book a viewing in the afternoon, Charles arranged it without hesitation. Later on another agent called check if I can change the viewing time. I called Charlie, he has been very flexible and rearrange it for me. He was very patient, hard working, flexible and reliable. I strong recommend him.
We're glad you had a positive experience with Foxtons Hackney Estate Agents Thank you for your five star review - We really appreciate your feedback! Sophie, Foxtons Hackney Estate Agents Get it done with London’s number 1!
1/5
TrustpilotOur experience with Foxtons has been Disappointing and Unfair
Our experience with Foxtons has been appalling. We dealt with Oram Ohene-Djen, our letting negotiator, who from the very beginning was unhelpful, dismissive, and often gaslighting us whenever we raised concerns. Instead of supporting us, he downplayed delays, avoided giving clear answers, and left us constantly uncertain.
5/5
GoogleMichael Rogers is a rock-star of Foxtons! He helped us get our rental house and was very attentive to our requests; very considerate and meticulous when explaining all the steps in the process of rental. Besides, he is very responsive (even during weekends!) which shows he really cares!
Thank you Lina Khegay for your review. Sophie, Foxtons Hackney Estate Agents Get it done with London’s number 1!
1/5
TrustpilotI rented a flat in Richmond through…
I rented a flat in Richmond through Foxtons. While I want to acknowledge that Ciara DuPont was professional and genuinely tried to help, my overall experience with the lettings team, particularly Margot Redpath, was very disappointing.
5/5
GoogleI didn't end up buying a property through Foxtons, although I was hugely impressed with the high level of personalised service that they provided. Emilia was an absolute star and was very proactive in finding new properties that matched my needs. A big thank you from me!
Thank you Jonny Birchall for your review. Sophie, Foxtons Hackney Estate Agents Get it done with London’s number 1!
1/5
TrustpilotLandlords don’t be fooled by the nice…
Landlords don’t be fooled by the nice offices and friendly staff. They are ruthless. They take 13 percent + VAT for rent collection only and lock you in for 5 years. It’s not the tenants we need protecting from. It’s the ruthless agents.
5/5
GoogleI am very grateful to Nashe, a very patient Foxton agent. She made me feel that the entire Fox company is very professional, patient and warm. Because we are students, our budget for renting a house may be a little low. Nashe helped us successfully find the house we needed based on our needs!
We're glad you had a positive experience with Foxtons Hackney Estate Agents Thank you for your five star review - We really appreciate your feedback! … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Foxtons's Hackney office has 358 reviews across two platforms: 223 on Google, 135 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Foxtons Hackney is rated 3.9 out of 5 across all 358 reviews, and 4.6 out of 5 on Google from 223 reviews, checked 9 October 2026.
Foxtons Hackney, 302-304 Mare Street, London, E8 1HA, Hackney E8 1HA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.