Dexters Hackney Central reviews

★★★★★ 5/5

Trustpilot

Excellent service!

We ran into a weird problem with the sunroof at the property we are renting. Poppy, our property manager, followed up on this for us many times, most of the time without us asking for an update. She kept the communication very tight on this, giving us constant updates. As a renter who reported an issue, seeing the follow ups and the communication on the issue we raised is almost as important as getting the issue itself fixed. And we appreciate Poppy for all she did for us!

Y · 24 August 2022

★★★★★ 5/5

Trustpilot

Neil

Thought I had to leave a review here as I was so impressed with the service received. Dorian was extremely polite, professional and went above and beyond for any concerned I had. Would recommended to everyone.

Neil · 16 February 2022

★★★★★ 5/5

Trustpilot

The Maintenance Team are professional, efficient and helpful (Tenant)

I have dealt with a few members of the Dexters property maintenance team (as a tenant) and they have been excellent. I have found them to be always prompt and professional. Most recently Chloe assisted me with the replacement of a toilet. She understood the problem and took ownership of it. Chloe resolved the issue promptly and I'm really grateful to her for going above and beyond to help. I would recommend their services.

Yasmin · 28 March 2023

★★★★★ 1/5

Trustpilot

My experience with Dexters has been a complete disaster

I’m not usually someone to go online to share my dissatisfaction of a company with the rest of the world, but this particular experience called for an exemption. My experience with Dexters as a letting agent has been nothing short of a disaster that would make for great comedy but not for a good recommendation, so I thought I’d warn people about how these guys operate. Firstly, I don’t know how their screening process for hiring letting agents works, but many of the people I’ve encountered are either blatantly rude or completely unqualified for the job, and seemingly often a combination of both. Besides the fact that they hang up on you before you’ve even said goodbye to them on the phone, this particular experience I had with them was beyond anything I’ve encountered anywhere in the rental market. And to be completely fair, landlords in the UK are not exactly regarded particularly highly when it comes to whether people trust them. So, what happened?I was called up due to a studio I had previously enquired about coming back onto the market. I go there on the day of the viewing, am in good time (10 mins before) and wait. And wait. 15 mins after our scheduled viewing I call Dexters. They put me on hold and nothing happens. I call again and then get called up, saying that the agent will be there in 5 mins. I wait a further 10 mins and he calls me, apologising blaming it on traffic congestion and saying he’ll be there in 5 mins. When he finally does arrive, we go up to the studio and he realises he’s got the wrong key. He knocks on the door, but the current resident is not in and nobody opens the door. He calls his manager and it appears neither of them really know what’s going on and there’s clearly been some fundamental miscommunication. At this point the neighbour from the opposite side of the building comes out, talking about how the landlord in her flat hasn’t sorted out a major leakage in their roof, that it has been outstanding for a while and they are getting evicted because of it. Great, was this going to affect my potential new home that I wasn’t even able to view despite having travelled an hour to get there and then waiting a further 30 mins for the agent? She goes on to say that she’s had a concussion recently and was just released from the hospital, and I make her aware that her bag is wide open and things can fall out if she’s not careful. Poor woman.The agent apologises, we leave the premises and he tells me his manager will call to arrange a new viewing. At this point I’m honestly not really sure that’s something I’m even interested in, and just as I'm certain things can't get any worse something else happens. Just as we say goodbye two women start shouting at the agent. Turns out he’s parked his Dexter’s car in the middle of the road. “Are you taking the p*** mate?”, they keep asking him. Obviously they were not very impressed with the work of Dexter’s either.So, to conclude, my experience with Dexter’s has been nothing short of a disaster. They are rude, they don’t show up on time, they forget the keys to get into their properties, they can’t get a hold of their tenants, they park wherever they want and they don’t call you back when they say they will. A complete, absolute joke. Stay away from these guys.

Jakob · 15 August 2022

★★★★★ 5/5

Trustpilot

Great estate agents

Ida has been extremely helpful in our flat searching process. She has been very kind, responsive and accommodating and definitely played a key role in helping us get our dream flat. Many thanks, Ida!

Amelie · 16 May 2022

★★★★★ 5/5

Trustpilot

I sold my aunts house in January this…

I sold my aunts house in January this year after a long process and having lost a couple of buyers it was rather stressful.

KW · 22 May 2026

★★★★★ 5/5

Trustpilot

Would throroughly recommend Dexters

We have just sold our flat through Dexters and have been incredibly pleased with the whole process. In particular the excellent service we got from Esta from the sales progression team. Nothing was too much trouble and she liaised regularly with me and the rest of the chain. She went above and beyond to finally get it over the line and if we had relied on the other agents in the chain then we would still be waiting! I would thoroughly recommend Dexters

Pippa · 9 August 2022

★★★★★ 5/5

Trustpilot

A big thank to Donalina for being so…

A big thank to Donalina for being so professional on dealing with an issue regarding my property.

Rima · 17 November 2023

★★★★★ 5/5

Trustpilot

Property Manager Indre is very…

Property Manager Indre is very responsive and helpful. She gave quick resolutions to maintenence issues I had raised.

A · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent service from Bailey Stratton!

Huge thanks to Bailey Strutton for always being very responsive and super helpful! Great communication and always professional.

Alina · 19 October 2023

★★★★★ 5/5

Trustpilot

Prompt Response!

We have had a very good experience with Donalina Gargrupe from Dexters so far ! Thank you Donalina.

Ricardo · 17 October 2023

★★★★★ 5/5

Trustpilot

Great experience with Sophie Ling

A huge thank you to Sophie Ling for our property purchase - she was consistent and proactive in her responsiveness, guidance, and overall support across the full process. It was a pleasure working with her.

Indrani · 23 February 2022

★★★★★ 5/5

Trustpilot

Bailey is very positive and direct

Bailey is very positive and direct, she performing in a stressful environment ,so she has to play ball.

NitinKumar · 13 October 2023

★★★★★ 5/5

Trustpilot

Property Manager

Georgina has been very kind, supportive as well as understanding. Always ready to provide assistance and professional advice.

Marasi · 13 October 2023

★★★★★ 5/5

Trustpilot

I would highly recommend Zak McNicolas

I would highly recommend Zak McNicolas. He was akways knowledgable, on time and eager to help.Have already sent 2 friends his way!

GIDEON · 27 June 2023

★★★★★ 1/5

Trustpilot

Beware

Beware. This is one of the most disgusting, aggressive agencies out there. Avoid if possible as a buyer, they will use your offer to bid up the price and leave you with a surveyor fee for nothing. It's legal, but never seen it done quite so distastefully. Avoid like the plague if you can. AND DONT RENT THROUGH THEM, they'll try to lock you into a 24 or even 36 month contract with no breakclause by telling you that that's just how the market is now and it'sthe landlords not them! They are at least partly responsible for the state of the property and rental market in the UK - i.e. completely overpriced and unaffordable to most. A Disgusting way to behave, I know you need to make money but this is people's future homes!

Maxinthemiddle · 11 July 2022

★★★★★ 5/5

Trustpilot

Luca was extremely professional and…

Luca was extremely professional and helpful throughout the process. Good communicator and very informative. He understood what I was looking for and delivered multiple options. I look forward to working with Dexters in the future.

Isabella · 15 February 2022

★★★★★ 5/5

Trustpilot

Alistair was a pleasure to work with…

Alistair was a pleasure to work with and would highly recommend to anyone!

M · 2 February 2024

★★★★★ 1/5

Trustpilot

Awful letting agents just trying to pressure you for the landlord’s benefit

Had an awful time even just trying to enquire about properties to rent. The lettings agent just keeps trying to pressure me into shady sounding 2-3 year fixed term contracts without even a break clause!! Telling me that landlords use these as investment properties and like the extra security. As if that helps me/the tenant in the slightest! It’s all benefit to greedy landlords and all risk to the tenant. It’s incredibly suspicious that they’d want this long of a contract saying 1 year lets are “short term” now. A lot of people don’t even know where they’ll be in 2-3 years time, let alone if there’s any issues with the property or surroundings, or you need to move for work…it just makes me think they want to trap people in to a property with issues they won’t disclose. It’s standard to at least offer a break clause even for 1 year contracts, and for tenancies that long it’s common to offer some kind of reduction in rent in exchange for the landlord’s security of no dead periods… but they offer nothing other than “no price increases” on a ridiculously overpriced property anyway. I also doubt that they won’t try and propose an increase down the line regardless. I would love to live longer term in a property that I like, but I need to know that the place is right for me first. That’s why the majority offer 1 year lets with choices to renew.Never had this experience with any other landlord or letting agent, it’s just awful. They never give any details on their listings either and half of them are already off the market when you call anyway but not removed online. There’s clearly no care for the tenant if they’re tone deaf enough to advertise how much the landlord benefits but can’t give you a single valid benefit as a tenant. The main point of renting is the extra flexibility of not being tied down somewhere, so this wouldn’t appeal to the majority of people in the slightest. If you want that long of a contract you should advertise it as a retirement property.

Nina · 6 July 2022

★★★★★ 5/5

Trustpilot

Rasel has been a wonderful help with…

Rasel has been a wonderful help with the process of renewal, it was handled professionally and smoothly therefore I highly recommend.

Sofie · 14 July 2023

★★★★★ 5/5

Trustpilot

You don’t know you have a bad agent

You don’t know you have a bad agent, until a good one takes over. Our flat was on the market for 3 years with another agency in tooting, a frustrating time with little info or plan shared. We were blown away by Alice, Gaz, Esta, Elliot, Margaux, and Michael. They were tenacious experts who brought new ideas and approach to the table… we sold within 6 weeks. I particularly want to highlight the support offered post-offer. Their sales support was exceptional.Thank you to the whole team!

Ashton · 22 June 2022

★★★★★ 5/5

Google

Superb experience from start to finish, all run by Max. Always there, always ready to help, always patient.

Martin · 1 October 2025

★★★★★ 5/5

Trustpilot

Best for rentals and property management

I have dealt with Dexters for years and have been mostly happy overall. To be honest, the quality of service always depends on the individual. Other than a couple of notable exceptions, nobody,does it better for rentals and property management.Buying, selling and renting out property (particularly the latter) are all extremely stressful activities and so it is important to have reliability, peace of mind, and trust. Lindsey BH on the property management team is second to none and we are so please to have her managing one of our properties: she manages to be super responsive, pre-emptive, efficient and caring , an all with professionalism and a smile.Definitely recommend Dexters overall for property management and rentals.

David · 19 June 2022

★★★★★ 5/5

Trustpilot

Jadasa Andjadiumi has been extremely…

Jadasa Andjadiumi has been extremely helpful and responsive getting all of our issues fixed. Thank you!

Alexander · 16 November 2023