Trusted Agent profile · Hackney
★★★★★
2,023 reviews across 2 platforms
331 Mare Street, London, E8 1HY, Hackney, E8 1HY
Dexters's office in Hackney, at 331 Mare Street, is rated 4.4 out of 5 across 2,023 reviews on two platforms, including 297 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Dexters won in 2026.
Tell us what you need and we'll put you in touch. Dexters Hackney Central hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hackney office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty inspections
Kelly has been very helpful in visiting the property to check how we’re getting on and to see if any issues needed addressing.
Dear Cal, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotIt's time we talk about these 'agents'
It's time we talk about these 'agents'. In over a week I received 4 calls a day from 3 different phone numbers, all during peek business hours (I'm fully employed with an actual job to do) and literally refused to reply to emails. For them it's all a game of chase where you are the idiot who's supposed to bend backwards and chase them hoping they grant you a place to sleep. And when you reply, all you hear is people partying, music, and very poor connection. Get a grip, you guys are literally disgusting. They also have the smallest selection of houses and keep on sending me the lower end of the barrel even tho I'm looking at quite high rents in 1 beds. JOKE OF A BUSINESSJOKE OF A COMPANYJOKE OF AN AGENCY
Dear Matteo, I am sorry to read your 1 star review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have had the absolute pleasure of…
I have had the absolute pleasure of working alongside Alistair MacLean on a very complex sale transaction which has taken a number of months to complete. Throughout the transaction Alistair has remained patient, kind and pro-active depsite the hurdles which have appeared along the way. Alistair has fantastic communication skills and managed to keep the tranaction together despite the numerous difficulities. I am certain that the transaction would not have successfully completed without Alistair's involvement. As Head of a Residential Property Department for a medium sized regional practice, I deal with many agents on a daily basis. Alistair has definitely stood out as one of the best agents I have ever known and I hope to work with him on many future matters. It would bring a huge smile to my face to recieve a sales memorandum confirming I will be assisted by Alistair on a future sale matter as I know the transaction will be in very safe hands! Alistair - a huge THANK YOU from myself and my clients for all that you have done. We could not have completed without you!Best wishes Gemma Bath
Dear Gemma, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Alistair, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI have a rental property managed by…
I have a rental property managed by Dexters. I have had a number of issues with a previous tenant and damage to property. I have been particularly grateful for the help of Graziana who throughout a difficult situation was always the one who was incredibly responsive and efficient in managing any problems. I know that if issues arise she is the one that will go out of her way to get it sorted.
Dear Arvind, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotQuick response
Quick response, always clarifying any questions, a very good agent.
5/5
TrustpilotFast and Efficient Service
Fast and Efficient Service - Highly Recommended!I recently had the pleasure of dealing with the Dexters house management team and landlord of my apartment, and I must say that I was extremely impressed with their prompt and efficient service.My washing machine had broken down, causing me a lot of inconvenience, but I was pleasantly surprised when I received a call from their team informing me that a new machine would be installed in my apartment within a few hours. The installation was completed without any hassle, and the new washing machine is working perfectly fine.I really appreciate the effort that the team put in to ensure that the issue was resolved quickly and efficiently. It is comforting to know that I have a responsive and attentive team to turn to whenever I need assistance.Overall, I am extremely happy with the outcome and I highly recommend their services to anyone in need of reliable and professional assistance.Thank you, Dexters Team (Poppy Russel), for your prompt and courteous service. You have certainly earned my trust and loyalty.Sincerely,Victoria
Dear Victoria, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWould give ZERO starts if I could
Would give ZERO starts if I could. AVOID.Dexters requested that work be done on my front door - it was proactively brought about by Dexters - and I said sure. Dexters hired a contractor to come work on the door and that contractor left a hole in my wall. I was in touch with Dexters for ~6 months on and off about the hole as I was not willing to accept responsibility given that the damage was not caused by me. Dexters dragged their feet for months on the issue (essentially waiting until my lease was up) and ultimately ended up taking money out of my deposit for damage that I didn't do (and also damage that was caused by work THEY requested). They were also pretty laissez faire about the whole issue, which really frustrated me. Made it seem like it wasn't a big deal for me to pay for something I didn't do. (If it wasn't a big deal, then why couldn't THEY pay for it?)Overall, really REALLY terrible customer service. Very disappointed. Will not be working with Dexters again.
Dear Jess, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHappy with Dexters looking after our properties
Dexters has represented us in letting 2 properties for years, during which time they as a company have proved to be very professional and efficient. Very happy with the service provided.Over the years, we have had various individual Dexters’ staff assisting us, all of whom have been very good and helpful. Jess, the lady currently dealing with our various letting and day to day needs, is a most courteous, enthusiastic and effective person and we have nothing but praise for her.
Dear CM, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
1/5
Trustpilot£4500 unnecessary fee - avoid at all costs.
Have rented for years with half a douzen rental companies and have never had an experience even 10% as bad as with Dexters. After my husband lost his job and I became pregnant we let dexters know we’d need to move out as we couldn’t afford the rent. We offered to pay any fees to find a new tenant and to cover rent until a new tenant moved in to ensure no rent loss. Long story short while a new tenant was found after just two hours of advertising and they were paying more rent, Dexters forced us to pay a £4500 fee so that they could receive double management fees, based on a clause in their contact with our landlord that we didn’t have visibility of. On top of that lots of examples of them going outside of contract / getting every possible £ from us. When consulting a lawyer on the issue he said he consistently sees Dexters behaving appallingly. I’d really recommend everyone avoids them at all costs.
Dear Cordelia, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
2/5
TrustpilotThey refuse to do emergency repairs
My fuse box broke, as a result I had no electricity, heating and hot water. That was during winter, with temperature getting to -5 at night. They repeatedly claim it's not an emergency.
I am concerned to read your 2 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for you. Many thanks. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotSales support was excellent
Alistair our sales support manager was brilliant throughout the whole sale. No matter what the issue, he was always very considered and very professional. A very easy person to get along with and communicate with. We spent a long time working with the Dexters team to find our family home and appreciated Alistair's support to get it over the line. The team did spend time helping us find the right home - we're very grateful for that. The only thing I would say that let it down at the end was when were handed the keys to our new home, we were asked to fill in a survey there and then by the Sales Dir. Having taken 2 trains and a car journey to get to the office with children waiting in the car it didn't feel appropriate and I think the team should consider what it feels like from the client side.
Dear MC, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJoanne Witter is a superstar
Joanne Witter is a superstar, I had a problem and within a few hours it was sorted. (Management west 3)
Dear Lisa, Thank you for taking the time to leave a wonderful 5* review. Joanne will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotNatasha is excellent
Natasha is excellent. Very responsive and truly invested in making your experience as a landlord as easy and stress-free as possible. Would highly recommend.
Dear HKMA, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWe had a good experience selling our flat with Dexters. It wasn't the easiest market to sell in, but Mosh and the team did a great job and persevered to get a suitable result. Would recommend.PositiveProfessionalism
Dear Scott, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
5/5
GoogleAt every touchpoint I have been more than happy with the service this team has provided, every interaction has been impecable. Joe & team are very committed to providing the best possible service to both landlords and tenants. They are very considered in their approach not only in communication but also when providing their services, which is a breath of fresh air. I would happily recommend Dexters to both Landlords & Tenants.
Dear A Welch, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Joe, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotVery good service
Danilo has been very helpful and fast to respond to any questions or issues. The property is well maintained and checked. Very good service.
Dear Tom, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat people to entrust your house when you are moving abroad
Perfectly managing our property for us while we are abroad for several year. Everything is dealt with swiftly and transparently. Natasha Bedenik is great!
Dear Laurent, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotIf to consider the way they are lying…
If to consider the way they are lying to the tenants and probably to the landlords then they should been closed by nowNot sure if central management, or if if there is a manager responsible for their team but the seems like they don’t care. !!!!!In my case i pay 3000£ per month rent cause from the day one when we move the house was in a bad shape, but everything was just at the beginning, after a year they still not fixing plumbing /drainage or other major issues, after a year they are sending only irresponsible traders that only messing with this property (if you are a landlord you should be worried about it) despite all this they will be threatening you with with ,,bad recommendations after,, in my case I don’t pay the rent till a professional it is not confirming via email that is coming(and I’m going and verify that that company has good reviews cause l don’t know what else to do anymore)So yeah, you you want to live a nightmare rent with them, if you want to destroy your property let your house in their hands, they are the right experts ,, please don’t say you sorry to hear this cause is all fake, like all your ,,maintenance managers,,
I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMany thanks to Petros Giorganios for…
Many thanks to Petros Giorganios for his excellent support service!
Dear Ms Vourou, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotThanks for your help Kieran!
We had been struggling for almost a year with our previous property manager who was unable to help us fix a complex plumbing issue in our flat. We were passed onto Kieran as our new property manager who helped us get the appropriate contractors to fix the issue within a few weeks. We really appreciated how communicative he was, keeping us updated on the progress and was able to fix our problem!
Dear Emily, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotWaste of resources
For several years, Dexters have bulk mailed solicitations that they will purchase or act as agents to let properties in my area. Each year I contact their Chamberlayne Road office, explaining that the entire block of flats is owned by one person, and that they should contact that one person. Information easily obtained by public records. Obviously, this information is ignored as the solicitations continue. This is an annoying waste of resources.
Dear Kathy, Thank you for bringing this to our attention, if you could email me directly with the address of the block at customerrelations@dexters.co.uk I can discuss this with the Office. Kind regards Asma Chughtai Customer Relations Team
1/5
TrustpilotWaste of time
So many of the properties I've called Dexters about have already been sold, are under offer etc. To the point where it just seems like a waste of time to call about their listings. Property hunting is already time consuming enough. I complained to a Dexter agent about this and he said it keeps Dexter's housing stock looking high. Yeah right, good for Dexters, lousy for customers.
Dear Deborah, Thank you for providing further information. I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
1/5
TrustpilotIllegally withholding a deposit
Illegally withholding a depositI have left my flat 1 month ago and Dexters were contractually supposed to send my deposit back within 10 business days but they are simply refusing to do so. Every time I contact them I have to wait a few days in order to get a response which always dismisses my request and they say they need to confirm things that are already confirmed. My landlord has already confirmed the deposit can be returned in full but they still refuse to give it back to me. They have asked to deduct fees twice for things that are not receivable. From next week I will have to involve my attorney since dexters are clearly abusing their power and are in full breach of the contract that has been signed by all parties. They have of course been reported for their action.
Dear Kevin,I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI could give a zero star review if…
I could give a zero star review if allowed. The worst experience I have ever had. Imposing unjustified costs to tenants due to not taking the responsibility of their mistakes, for being completely disorganised, totally unprofessional and in complete dissarrangenent. The contract we signed was wrong in terms of dates, putting me in trouble without any reason, they cut the deposit amount based on false information, not based on contracts and inventory and trying to avoid all responsibilities, claiming that is not their fault. This is insane. Unprofessional and crooks!
Dear Maria, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, Hackney won Gold; Dexters, Hampton won Platinum; Dexters, Twickenham won Platinum; Dexters, Isleworth won Platinum; Dexters, St Margarets won Platinum; Dexters, Teddington won Platinum; Dexters, Sunbury On Thames won Platinum; Dexters, Richmond won Platinum.
Tell us what you need and we'll put you in touch. Dexters Hackney Central hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hackney.
