Dexters Hackney Central reviews

★★★★★ 1/5

Trustpilot

Steer clear

Steer clear - they don’t allow you dispute any charges against the deposit (and even suggested that more charges ‘might be added on’ if we were to pursue any kind of appeal against them). They suggested they had done us a favour for not allowing the landlord to add illegal charges as a reason not to appeal the others. We had multiple experiences of rude and/or aggressive phone calls, in one case angry that we had underpaid on our final rent - only to find out it was their mistake and they had forgotten to invoice us weeks before. They also had no idea about our move out date (calling us to confirm move out with dates that were 2 weeks early, multiple times). Overall, it’s been a really stressful time consuming experience - don’t use them if you value your time.

M · 15 May 2023

★★★★★ 5/5

Trustpilot

Danny was a big help

Danny was excellent in swiftly resolving two minor issues with our property.

Oliver · 2 August 2024

★★★★★ 1/5

Trustpilot

Agent phoned to cancel a viewing 15…

Agent phoned to cancel a viewing 15 minutes before it was scheduled. I had to travel an hour to get there. He told me to improve my offer or not to bother with the viewing. Then he tried to push other viewings, which I had never indicated any interest in. I told him I was not interested in those other properties, and he demanded, I think quite rudely, to know how I could be not interested when I hadn't seen them. Dude, I saw them on Rightmove. They suck. That's why I'm not interested in them and never was.All in all the experience left a nasty taste in my mouth.

Richard · 10 May 2023

★★★★★ 5/5

Google

Dexters were extremely quick at finding tenants for me and getting things over the line. Joe was very amenable and in regular contact throughout the process and also managed to get asking price rent. Great service

Shehani · 25 December 2022

★★★★★ 5/5

Trustpilot

Great and professional service

Great and professional service. In parricular Erjon Bejtullahi was very helpful and enthusiastic agent who continuously helped through the whole renting process. Super happy with the service provided.

Marco · 24 August 2023

★★★★★ 5/5

Trustpilot

Good customer service

Donalina is very helpful and always prompt response as our property manager. Many thanks.

Willow · 21 June 2024

★★★★★ 5/5

Trustpilot

Helpful, Friendly, Attentive

Hope Jones has been super friendly and helpful in mine and my sister’s search for a property to rent, always quick to respond and attentive to our needs, would recommend!

Annabel · 29 June 2023

★★★★★ 1/5

Trustpilot

Avoid this agency

They kept trying to push a 3 year contract on us, after a lot of back and forth we got it down to 2years and 3 months (still not ideal), we were also told the flat was unfurnished and then when we put our offer in they told us it was fully furnished which turned out to include an array of random items and ornaments, an old rusty meat grinder (I'm not even joking) none of which were mentioned before signing anything and they tried very hard to get us to keep the old, lumpy and stained mattress, which luckily after a lot and back and forth, we manged to get them to remove. When we moved in the flat was filthy and the garden was a tip.We had multiple problems during our stay, all of which took far too long to get resolved, one of which was a gas leak that Cadence had to come around to investigate and then turn our gas off, we informed dexters about this and then a few days after asked them again when someone would be getting sent out to fix the issue and they acted like it was the first time hearing about this.At the end of our tenancy they tried to charge us £300 for the garden and £120 for a "top up" clean even after showing proof we hired professional cleaners and evidence of how much cleaner and neater everything was now compared to how it was left to us. We obviously disagreed with them but they kept saying if we went to the TDS we would lose so there would be no point in trying but luckily we didn't listen to them and went to the TDS who fully agreed with us and we got our full deposit back which was great but a lot of effort to go through and a long wait just to get our deposit back.If you're looking to rent, then avoid dexters at all costs and if you're currently unlucky enough to be renting from them, then make sure to go to the TDS when they try to steal your deposit after your tenancy is up.

Andy · 1 May 2023

★★★★★ 5/5

Trustpilot

Andy was really helpful & look forward…

Andy was really helpful & look forward to him helping us further in the near future

KEEC · 13 May 2024

★★★★★ 5/5

Trustpilot

Extremely Professional

Matt was extremely professional in all his interactions and really helped facilitate meaningful discussions with the sellers. It was a pleasure to work with him to find our next home.

SB · 26 June 2023

★★★★★ 5/5

Google

Smooth and very fast process, especially with Max’s help who has been super effective and helpful since the first call. (:

Amanda · 21 November 2025

★★★★★ 1/5

Trustpilot

just particular agent

just particular agent, so they book a viewing to my place and I was concentrating on other stuff during the whole visit, and would expect the agent to answer the questions from the visitor. Yet, the visitor kept trying to ask me things e.g. the epc, tax band and whether the heater is electric while I believe the agent should know the answers (these are basic stuff), yet he just folded his arms and allowed the visitor to bother me. At the end, I just said 'you should ask the agent, he might know more.' Then the agent put a long face to me. The whole thing is unprofessional and ridiculous.

Dorothy · 22 April 2023

★★★★★ 5/5

Trustpilot

Dexters

Having recently used Dexters with the assistance of selling my property, both Carlo and Alistair were extremely helpful with assisting throughout the process to ensure the sale went as smooth as possible. Would highly recommend their services.

Joe · 2 November 2022

★★★★★ 5/5

Trustpilot

Donalina is great

Donalina was really helpful and responsive when we had an issue with our heating. She immediately put us in touch with the maintenance team, who also responded very quickly. Very happy with this service.

Tessa · 16 February 2023

★★★★★ 5/5

Google

Rachelle C was brilliant from start to finish, super responsive and had full confidence in her dealing with all aspects of the rental. Very knowledgeable. Also helped source the flat in the first place with proactively understanding needs and providing options that were spot on for consideration. Would definitely recommend contacting Rachelle (or at least Dexters) if you are looking for a property to rent in the Hackney area.

Aimee · 27 January 2024

★★★★★ 5/5

Trustpilot

Great lettings agency

Dexters has been a great agency to work with. They’ve handled the moving process/property management efficiently and swiftly, and with total professionalism. My rental property has been managed by Jadasa Andjadiumi - who has been extremely supportive and efficient in ensuring that all the procedures run smoothly. Having worked with other agencies in the past, I’m very happy to now be working with Dexters as their services are unmatched.

Homar · 24 January 2024

★★★★★ 5/5

Trustpilot

Amazing service!

As a tenant Indre is the best property manager I have ever dealt with! She is professional and deals with maintenance issues quickly. Thanks Indre!

Lee · 25 October 2023

★★★★★ 5/5

Trustpilot

Very smooth end of tenancy experience

I was a tenant at a property managed by Dexter's with Petros Giorganios as the property manager. My end of tenancy process was very smooth and my deposit was returned with very minimal and justifiable deductions. I was pleasantly surprised by the experience. All of my queries were promptly resolved and communication channels (email and phone) were always open.

Atul · 31 July 2024

★★★★★ 5/5

Trustpilot

Great service

I moved to a new property almost 3 months. Nicole is my reference for the property management,I couldn't wish for a better person, she's very efficient and helpful ,anything it has to be done in the flat is delivered fast. Thanks

Isabella · 29 April 2022

★★★★★ 5/5

Trustpilot

Lauren has been awesome and very helpful with getting our flat sorted for us

We had been speaking with Lauren who has kindly showed us around our new flat we are moving into. Lauren was very accommodating, helpful and answered all our questions efficiently and professionally. Lauren was very helpful throughout every step of the process.

Christos · 10 March 2022

★★★★★ 5/5

Trustpilot

Dexters were amazing with regards to…

Dexters were amazing with regards to the sale of our property. It was not the easiest of sales but Janine was absolutely amazing in keeping me up to date with the progress of the sale. 10 out 10

Darren · 7 September 2022

★★★★★ 1/5

Trustpilot

Unprofessional behaviour

Unprofessional behaviour and no comminication. In May 2023, my roommate and I were locked in our apartment due to a broken lock that was never repaired despite reporting the problem in October when we first moved in. Dexters management did not respond to us and for personal and health and safety reasons we had to leave the apartment, so we contacted an outside emergency agency and Dexters would not refund our money!!!!

Camilla · 12 November 2023

★★★★★ 1/5

Trustpilot

disrespectful of customer preferences

This company spams us with "Dear Homeowner" letters every few weeks despite my requests to stop. This intrusive marketing approach is:

Robert · 16 November 2025

★★★★★ 5/5

Trustpilot

Property inspections

Kelly has been very helpful in visiting the property to check how we’re getting on and to see if any issues needed addressing.

Cal · 30 November 2023