Every review we hold for the Hackney office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTerrible experience!!! Completely screwed me over, and left me without a place to live.
You initially have to pay £300 to have any offer put forward, this gives the security of no further viewings and no further offers, while this one is being considered.
The landlord then 'accepts my offer'
They then tell me that someone else is interested and put an offer on the table (having viewed it before me, they got around the 'no viewings clause;) and that they could move in sooner than me, then putting pressure on me, even though my offer had been accepted by the landlord.
I was confused as I thought no other offers, until mine was declined.
Then said they were obliged to tell the landlord of that persons offer, which would have meant they also took £300 off that person, even though my £300 was already paid and that was meant to ensure the only offer on the table.
So the landlord is now aware of 2 offers, even though I paid £300 to have no other offers put forward.
I got them pressured into moving in quicker, even though Simran informed me the time frame was ok.
As my offer was 'accepted' I sent all my personal information, bank statements, pay slips, then heard NOTHING after sending.
For a whole week.
So they have ALL my personal information. No one called me to update me or tell me what was going on, just that they cannot get hold of the landlord.
So he completely went offline, after wanting to fill the flat quickly, he was all of a sudden fine not to hurry the process and get me signed.
Had to keep calling to find out what was going on and why after sending my information I wasn't hearing anything.
Not one of the team ever called me first.
They never reached out to me and let me know what the delay was. I always had to call.
My £300 was meant to ensure no further viewings, but they were still arranging viewings - I got my friends to reach out.
They said it was for the top floor flat, but 'my' flat was still on the market and they responded to that ad, not another advert.
Simran was quick to email back to arrange that viewing, but still hadn't reached out to me, to inform me why the delay happened.
I felt as if they found my desperation to get the situation sorted funny and were mocking.
They knew I had someone moving into my place and never cared to ask why the landlord was delaying and felt like it was all a game to them.
I have attached a photo of the agent arranging a viewing, knowing I had paid my £300 and sent all my personal and bank information to them.
Not care in the world that I had to move out of my place.
The only time they seemed interested is when I pulled out of the process!!!
They quickly refunded the £300, why so quick? Did they not have to clear with the landlord?
Who was not responding? The quickest thing they did was get rid of my 'accepted offer'
Don't let Simran negotiate for you either, she is incapable of doing her job.
Then she goes silent as soon as you question what's going on and makes Aaron take all the calls.
Photo of my friend reaching out for a viewing below and Simran setting it up, after them telling me my offer was accepted and no viewings would take place.
The only email I actually received was after I requested to withdraw and wanted my money back.
Other then that email, I had no email to assure me the process was still going through or to put me at ease
Olga · 1 December 2025
Agent replied · 31 December 2025
We’re genuinely sorry to read that you feel this way. We completely understand how disappointing this experience was, and we share your frustration that the landlord took so long to make a final decision. We also wish the process had moved forward so you could have moved in as planned.
A commitment deposit is required to submit an offer which is standard practice across most letting agencies and is a legal, transparent part of securing an offer for consideration.
The landlord did later request a quicker move in date. As agents, we are required to pass on all instructions from our clients (the landlords). If you were unable to meet that timeframe, we would have discussed this with them, and if no mutual agreement was reached, your commitment deposit would have been refunded.
It’s not accurate to say there was no communication. We can confirm Simran emailed you on 30th twice, 31st, 1st, 3rd, 4th, 5th to discuss your offer and provide updates and then on the 7th where we returned your deposit. There was multiple phone calls documented in addition. Simran chased the landlord at least three times per day, via phone, email and text.
Unfortunately, when a landlord is unresponsive, we cannot make decisions or progress applications without their approval.
Regarding your comment about further viewings, the property in question is within a building where another identical flat two floors above is also available. When enquiries come in, we respond to all leads and then clarify which unit is under offer and which is still available. We never intentionally misled anyone about your agreed property, nor showed anyone else the flat.
When you decided to withdraw, we processed your refund immediately, not because there was any “ulterior motive,” but simply to ensure you weren’t left out of pocket while waiting on a landlord who had not yet confirmed next steps. We hold these deposits in our own client account, allowing us to return them straight away. We can confirm the property is still available for rent now, showing your deposit wasn’t returned as we had someone else lined up.
We completely appreciate why you were frustrated and disappointed. Our team did everything possible to move this forward as we all wanted, but ultimately, we cannot force a landlord to reply or make a decision.
We always aim to provide clear communication and a high level of service, and we’re genuinely sorry that despite our efforts, this experience fell short of your expectations.
★★★★★ 5/5
GoogleWe honestly couldn’t have asked for a better experience with Aaron.
From the very beginning, the house was presented beautifully. The photos and video were excellent and really showed the property at its best. Aaron organised an open day which brought in over 30 viewings, and the level of interest he generated was far beyond what we expected.
Most importantly, he achieved a sale at £30,000 over the asking price, which we were absolutely delighted with.
Throughout the whole process, Aaron kept us fully updated and was always available whenever we needed him. One thing we particularly appreciated was that he was our sole point of contact from start to finish. He personally hosted all the viewings and dealt with everything directly, which gave us a lot of confidence and made the whole process feel much more personal.
Once the offer was accepted, everything moved incredibly quickly and we completed within 7 weeks.
We would highly recommend Aaron to anyone thinking of selling. He worked extremely hard for us, communicated brilliantly, and delivered a fantastic result.
Keelan · 22 June 2026
★★★★★ 5/5
GoogleI cannot praise Aaron highly enough. He has been outstanding from the very first day to completion. Unlike many agents who delegate once an offer is accepted, Aaron personally handled every single stage of my sale. He liaised directly with both solicitors, resolved issues before they became problems and kept the entire process moving with professionalism and calm efficiency.
What truly sets him apart is his transparency, integrity and speed. He always got back to me quickly, communicated clearly and made sure I understood exactly what was happening at each step. His involvement removed so much stress and ensured the sale progressed smoothly and without delays.
Aaron is the rare kind of estate agent who genuinely cares about his clients and takes full ownership of the process. His dedication, attention to detail and proactive approach made this one of the smoothest property transactions I’ve ever experienced.
An exceptional agent and an absolute credit to the profession. I would recommend him without hesitation.
Mimi · 22 May 2026
★★★★★ 5/5
GoogleWe had an exceptional experience working with Aaron from BigMove. From start to finish, Aaron was incredibly kind, patient, and genuinely supportive throughout the entire process. He was always accessible, quick to respond, and consistently went the extra mile at every step. His professionalism, dedication, and care truly set him apart. We felt fully supported and confident throughout our journey. Highly recommended to anyone looking for a real estate agent who truly puts their clients first.
Irishelfer · 13 February 2026
★★★★★ 5/5
GoogleWould highly recommend Big Move. I originally had another estate agent market my flat but I just didn't get serious interest at all. Then I asked Aaron to take over and within a few days he had organised an open day with lots of interested buyers looking to view. The team are very proactive and their price is very reasonable. I live far away from my flat so whenever there were any viewings, Aaron would ensure the front of my flat was tidy and clear of rubbish. Things like that make a huge difference and go a long way. Going above and beyond to get me the best sale. Aaron was very communicative and responsive - I felt really looked after.
Boo · 27 December 2025
★★★★★ 5/5
GoogleWhen it came to selling our flat we were lucky enough to come accross Bigmove.
In what turned out to be a tricky leasehold situation Aaron was exceptional from start to finish. He was responsive, transparent, always on hand when needed and got our sale over the line. So yes I would highly recomend using Bigmove
John · 22 June 2026
★★★★★ 5/5
GoogleWe’ve just sold our flat in Clapton, and Aaron has been incredibly helpful throughout the entire process. He was honest and attentive. Aaron truly went above and beyond for us, his insight and knowledge of the whole process were invaluable, guiding us every step of the way. It wouldn’t have been possible without him. We couldn’t recommend him highly enough!
Kanittha · 1 November 2025
★★★★★ 5/5
GoogleHad a fantastic experience with Big Move. Aaron was so helpful and professional from the first viewing right through to completion, acting as a communicator between myself and the seller, making the experience a lot easier and smoother. Truly went over and above, would recommend to anyone looking for up-front and attentive service.
Georgina · 24 December 2025
★★★★★ 5/5
GoogleWe recently sold our house through Big Move. They made the whole process as pain free and easy as any move can ever be. We moved within 5 months of enlisting them to be our estate agents. It was sold at the open day and so caused minimal disruption to us as there weren't numerous viewings. Aaron was utterly amazing. He really went above and beyond and was happy to help and advise on our onward purchase once we found a house (even reading and giving us feedback on our survey) as well as obviously working our sale. Before we found an onward property he helped us narrow down the area we wanted to move to and canvassed it to see if anyone there wanted to sell. He really was so helpful as well as professional. I can't recommend Aaron and Big Move highly enough. We would certainly use them again...
Lucy · 5 November 2024
★★★★★ 5/5
GoogleI wasn't a client of bigmove. Instead, I bought a property (my first!) represented by bigmove. The surprising thing is that Aaron treated me and my partner like clients. He went above and beyond to make sure that all parties involved in this sale felt supported and listened to. Aaron clearly cares about facilitating the smoothest, most transparent, and easiest sales process possible. I was terrified of the experience before we wandered into it, but Aaron made it all as easy as possible. Should we ever need bigmove's services ourselves, we won't hesitate to call.PositiveResponsiveness, Quality, Professionalism
Jordan · 24 August 2022
Agent replied
Hi Jordan, Thank you for your review. We are glad you found the service so good and we look forward to helping you with other property matters in the future.
★★★★★ 5/5
GoogleI went to Bigmove after having had my 1 bed flat on the market for six months with a well-known agency. The experience with Bigmove was not only much more positive and personal but also quicker - I had an offer in about five weeks. Aaron was a pleasure to deal with, friendly, professional and knowledgeable, and having him onside made the whole sale and move much less stressful. I’d strongly recommend you consider them as an alternative to the usual big estate agencies.PositiveResponsiveness, Quality, Professionalism, Value
Mike · 24 August 2022
Agent replied
Thank you for your kind comments Mike. It was our pleasure to help you sell and we wish you all the best in your new home.
★★★★★ 5/5
GoogleWe worked with Aaron as part of a chain on a property we were selling through a different agent. We had a very short timescale from offer to completion and Aaron did everything he could to keep everything moving and all in the chain informed at every step of the process. From the start I had confidence that Aaron was doing everything within his power to get to exchange. He treated us like we were his clients and we thank him for his support to get us completed in 6 weeks and in our lovely house for xmas!PositiveResponsiveness, Professionalism
Elaine · 24 August 2022
Agent replied
Hi Elaine, Thank you for your review. Hopefully you are now settled in all happy and the stress was worth it!
★★★★★ 5/5
GoogleAaron from bigmove has sold several properties for my family and friends so came heavily recommended. I was not disappointed, he went above my expectations and was constantly on call to answer questions or update me on the sale of my property when I needed him to. He sold my property at £12,000 over the guide price and kept me updated throughout the whole process from transaction to valuation to giving him the keys. Thank you Aaron and big up bigmove.
Patrick · 14 August 2022
Agent replied
Thank you for the great review Patrick. All the best in your new home.
★★★★★ 5/5
GoogleNothing but exception customer services from Aaron at Big Move. Out of all the estate agents I spoke to when selling my property Aaron was the most prompt and professional. He quickly booked in an open day and had an offer (that ended up completing) within 2 weeks of having the property listed. He delivered exactly on the asking price we set-out on from the start and kept me in the loop and any updates from the buyer throughout the process. Worth every penny of the fee! I would highly recommend!
Adebola · 15 July 2022
Agent replied
Thank you for your lovely review. It was a pleasure selling your home and if you need our services in the future please get in touch.
★★★★★ 5/5
GoogleAaron provided us with an exceptional service,
from first meeting to we’ll beyond when the sale had completed. He went over and above at every step, clearly communicating with us every step of the way. Unlike other estate agents, Aaron personally oversaw and supported every step in the process. After having been disappointed by other, big name agencies, we couldn’t be happier to have found Aaron. Will 100% be using him again in future. Thanks Aaron!PositiveResponsiveness, Quality, Professionalism, Value
Morgan · 24 August 2022
Agent replied
Hi Morgan,
Thank you for your lovely review.
It was a pleasure to help sell your lovely home.
We look forward to working with you again in future.
★★★★★ 5/5
GoogleAaron sold my beautiful home in Hackney. He was very approachable yet professional. Aaron went above and beyond expectations. If i could give him more star ratings i would. Thanks to Aaron everything ran smoothly in the complex sale of this beautiful family home ! I would highly recommend Big move . Every process was made as stress free as possible and Aaron was very reassuring in all the processes which lead to the sale.
Suraya · 5 December 2024
★★★★★ 1/5
GoogleTerrible experience with this agency. From start to finish, they were nothing but greedy and unprofessional. They seem to care only about squeezing as much money as possible out of people rather than providing a decent service. All the staff we dealt with were incredibly unhelpful, rude and hostile with an overall dismissive approach. Preferred to deal with the landlord directly rather than through the unhelpful agents.
Avoid at all costs, I would never use them again or recommend them to anyone.
Lucy · 28 February 2025
Agent replied · 18 April 2025
Hi Lucy,
Firstly, we are very sorry you feel this way, however what you have put is simply not true and is why I have tried contacting you to see why you feel this way, however you have made it clear you do not want to speak.
We can confirm we have not charged or 'squeezed' any money from you or your room mates. The only payment in 3 years from your tenancy to Bigmove was a £50 tenancy change for the new replacement tenant which is a standard and reasonable amount. There are no other costs or fees paid to bigmove at all, so we completely refute your claim of this. We do not understand why you feel this way, when these are the facts that can be proven. I tried to reach out to ensure you are aware of this.
The only additional costs during your tenancy went to the landlord.
The first was where the landlord asked us to increase the rent at the end of the fixed term. We did this following all guidelines and in line with average increases. Unfortunately in London, it is common that rental prices go up year on year.
The only other payment was after the tenancy ended. An end of tenancy checkout took place by an independent, third party company. The landlord also then visited and inspected the property, where he advised us of the issues/costs he would like us to request from you. Originally he wanted a lot higher that what was agreed, however with our assistance this was negotiated down to a nominal amount. Again, none of this payment for fixing the property is paid to us in any way and we follow strict guidelines with tenancy deposits.
We also did not manage the property, therefore it is limited in what we are able to do when you contact us. Despite this, we tried to help but ultimately with let-only properties this is the route. We are happy to help where needed, however the landlord is your first point of contact and this is communicated at the start of the tenancy and within the contract that is signed.
I have reviewed every single email communication received from you. I was not involved in any of these, however from reading them all there is no rudeness or hostile behaviour from our staff. In fact, they seem helpful in changing tenants and rearranging checkouts. Unfortunately when they were asked to change the checkout for a second time they advised due to short notice a cancellation fee may apply. There was also one issue after a third party raised a concern initially, however we also got this sorted for you after speaking to the landlord.
We completely understand that a rental increase can be frustrating, as can be some money taken from your deposit when the property is independently confirmed to have had damages outside fair wear and tear, however leaving a review on a family run, independent agent who work hard to help all clients is hard to accept, especially when it is simply not true with evidence to show on our end.
We take all reviews seriously and always try to improve as a team, however in this case from a long review we believe your frustration is on things out of our control or power.
We urge anyone reading this to speak to us directly and see the great level of service that has won us numerous awards throughout the years.
Bigmove.
★★★★★ 5/5
GoogleReally recommend Big Move & especially Aaron! He was really great to deal with, great communication and full transparency.
Couldn't recommend them more!
Eloise · 10 April 2026
★★★★★ 5/5
GoogleWe'd been looking for houses for over a year when we first met Aaron from Big Move on an open day in Feb21. Safe to say we'd met a lot of estate agents at that point, but Aaron was without doubt the best we'd ever dealt with. Here's why:
- At the viewing he was knowledgable, on time and attentive. He was honest and good humoured.
- In negotiating the house he was trustworthy and jargon-free - it was a no nonsense process that meant quick results.
- Throughout the conveyancing he was super fast to reply to messages and went above and beyond to make sure everything went through smoothly.
A great ad for choosing a slightly smaller more localised, personable service. Thanks Aaron!PositiveResponsiveness, Quality, Professionalism
Cassian · 24 August 2021
Agent replied
Thank you for the review Cass.
It was a pleasure to help you buy your home.
Please invite us back round once the works have been completed!
★★★★★ 5/5
GoogleFor right or for wrong, completing on my first home in London took about 10 months from start to finish. Very frustrating is the only publicly acceptable way to describe the ordeal.
However, whilst the lawyers saw barriers, Big Moves' agent, Aaron, saw hurdles! He consistently delivered information to me that my lawyers couldn't get, or he delivered this information (in some case) days ahead of my lawyer. At this point you are probably doubting my lawyer's ability, but blame here can only be down to a terribly unfortunate chain.
Anyway, over the course of the 10 months, Aaron and I emailed, texted and spoke on the phone regularly. He always appreciated my concerns, he always called me back and he always acted in a very professional manner - acting in the best interest for both my seller and I.
I am really happy in my new home, so thanks Aaron for helping make this happen!PositiveResponsiveness, Professionalism
Samantha · 24 August 2020
Agent replied
Hi Sam,
The solicitors really did hinder a lot of the transaction and we thank you for your patience.
I am so glad we got there in the end and hope you are happy with your gorgeous flat in N16.
We hope to work again with you in the future.
Bigmove
★★★★★ 5/5
GoogleAaron at Bigmove sold my house for £90,000 over the guide price and we had 5 offers to choose from.
From first meeting to just handing him the keys back, Aaron was helpful but not pushy and we were delighted with the whole process which was well explained and meticulously carried out.
I’ve recommended Bigmove and Aaron to friends one who have also just accepted an offer on their apartment through him.
Brad · 12 March 2022
Agent replied
Thank you for your kind comments. We hope you enjoy your new home.
★★★★★ 5/5
GoogleAfter a disastrous experience with a large and prominent estate agent to sell our rare, large, family home, we came across Big Move. Aaron made a brilliant impression from the get go and has been excellent throughout, and we found the right …
Vera · 22 August 2025
★★★★★ 5/5
GoogleTHEY SOLD MY HOUSE FOR £80,000 OVER THE PRICE ON THE FIRST OPEN DAY.
Bigmove and Aaron Liley sold my large house which my family have owned since the 1930's. I was worried about getting a valuation originally as we were just wanting to know how much it was worth so we could plan our move out of London but was advised by my solicitor to get three valuations.
Aaron first visited my house in April 2018 when he sent a letter saying Bigmove had just sold a nearby property. He was very friendly and informative answering all of my silly questions. Aaron was the only agent to be very helpful but not to bombard me with calls, electronic mails and letters pressuring me to sell my property now ( one agent called 3 times a week despite me explaining I would contact them when ready. I wont mention names).
I got back in touch with Aaron when we were ready as he was confident, explained Bigmove's strategy of open days and guide prices in a lot of detail to prove to me why they were different and wasn't like the other estate agents you hear about or had been to my house!
I am not very good with computers so Aaron took the time to visit my property to show me the pictures they had taken and made sure I was happy with everything, even sending stuff to my son-in-law if I was unsure.
Once I was happy Aaron told me he had put it on the websites and sent my son-in-law the advertisement. I wanted to stay as it looked so great and I had second thoughts about leaving!
Aaron visited after the open day with many offers ( I think 8) and talked me through each one and we called my daughter to help make the decision. We decided to accept an offer £80,000 over the bottom of my guide price which I was really happy with as it was more than the other agents had been saying by £40,000.
Aaron helped with all my paperwork to solicitors taking time to help, sometimes staying for tea and cake.
Overall I was very happy with Aaron Liley, Shin who helped sometimes, AJ the Saturday helper and their handyman who helped with taking some of my stuff off the walls.
I have told my friends to speak to Aaron if they need any property help as he is really kind and helpful, as well as getting me a price that shocked me.
Mrs B.
Janette · 13 November 2019
Agent replied
Thank you, we wish you all the best in your new home.
Bigmove
★★★★★ 5/5
GoogleHaving gone with a more well known high street estate agent and failed to sell the first time around, I was at a loss as to what more we could do. Then I came across Big Move.
From start to finish the service was phenomenal. There were no cliched selling techniques, no false expectations set and it felt like they really did put 100% in to selling my property in what were quite challenging market conditions.
Big move came up with a great sales strategy, generated a lot of genuine interest and ultimately sold my flat in Hackney within a few weeks.
Even after the offer was agreed and accepted, Big Move (and particularly Aaron our agent and Big Move Sales Manager) kept us fully informed, helped with sales and solicitor questions and pushed things through to completion without any need for me to request information or chase.
I would absolutely recommend Big Move every time without hesitation.
Peter · 25 June 2019
Agent replied
Hi Peter, Thank you for your kind words. We hope you have settled into your new home and enjoying the extra space and garden.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
