Strutt and Parker reviews

★★★★★ 5/5

Trustpilot

The Stars in the Sevenoaks Office Truly Shine.

Seeking a new home near family after the death of my husband has been tough; 43 years of marriage then it’s all change. The warm, empathetic support and professional courtesy extended to me by the staff at the Sevenoaks branch has been hugely appreciated. Not only did they find me a new home but their genuine enthusiasm has imbued me with real sense of hope. They have shown that despite the necessary demands of business, humanity can triumph. Thank you for helping me find my future.

Pia · 14 June 2025

★★★★★ 5/5

Trustpilot

Excellent communication

I have just let my property through Strutt and Parker Kensington office. I have had a very good experience. Ajay was excellent and keeping me informed throughout the whole process.

Elaine · 5 July 2025

★★★★★ 1/5

Google

Terrible experience with this estate agent. David Carville told me I was what he classified as ‘a reckless buyer’ because I needed to sell my house to buy the property I was interested in! He told me he would not recommend the owners accept my offer. I later bought the same house through a different estate agent for the same amount of money. Strutt and Parker were doubtlessly happy to accept the ‘reckless’ commission they would have still earned from the sale as co-agents.

Jp · 11 June 2025

★★★★★ 5/5

Trustpilot

Strutt and Parker - St Albans

We have recently completed the purchase of our new home in St Albans via Strutt and Parker who have been very helpful, friendly and professionally attentive throughout the process. We are grateful that Rozanne and Nicola were responsive and thorough during the negotiation and documentation phase and especially thankful that Kerry was available to facilitate and coordinate on behalf of both parties; her communication and persistence were absolutely instrumental in reaching exchange and completion against a challenging deadline. Many thanks for all your help, we would happily recommend your services.

Steve · 16 September 2022

★★★★★ 5/5

Google

We have just exchanged contracts and about to move this week! We cannot thank Holly and Jackie enough for the efforts in securing our property. We are so very excited for our move. The team are professional and a great level of customer service! Thank you so very much. Stephen :)

Stephen · 16 April 2022

★★★★★ 5/5

Trustpilot

S&P- A highly professional, efficient agency.

I am so glad I chose S&P to sell my large Georgian home. I have a long history of buying and selling houses so I almost expected the pitfalls and inefficiency that have become predictable from other agents. However, S&P's Consultant Gina Simpson made it a very short and pain-free process. I am sure behind the scenes she worked very hard, but for me her no fuss, no headache, and professional approach made it all go orderly and smoothly to its conclusion. Her negotiation skills on our behalf meant we ( she ) achieved almost the asking price in a home that is so unique it could easily have stuck around on the market if left to other agents' middle-of-the-road efforts.Gina is empathetic, full of great ideas and initiative for overcoming hurdles and is also very personable and pleasant to work with. I would not hesitate to recommend S&P to anyone at any level, but in particular for high-end properties.

Hazel · 13 August 2022

★★★★★ 5/5

Trustpilot

Sian in Notting Hill was A+

Sian in the Notting Hill branch was a great help throughout my search for a new property to rent. She was diligent in following up and introducing new properties then professional throughout the negotiation process. In addition, she remained engaged and communicative after a contact was signed (which, in my experience, doesn’t happen with other agents). I’d happily work with Sian again and can recommend others her to others looking to rent in Notting Hill

J · 3 July 2025

★★★★★ 5/5

Trustpilot

Trying to sell in the recent economic…

Trying to sell in the recent economic climate was not easy. We were very happy with the service provided by Amy and Hamish who were always responsive and helpful, meeting as necessary to discuss next steps and how best to respond to a changing sales market. They realised how much the house meant to us over many years and made good links with our lawyer pending the sale.

Andrew · 4 September 2025

★★★★★ 5/5

Google

Very helpful and reliable. Holluy has always gone the extra mile to make the whole buying process easier.

Júlia · 16 February 2026

★★★★★ 5/5

Trustpilot

Sarah Cull’s decades of experience…

Sarah Cull’s decades of experience provided us with fantastic advice and a clear strategy to sell our house so we could purchase our dream house. Sarah handled our copious amounts of questions with grace and professionalism throughout.

Harriet · 26 May 2026

★★★★★ 5/5

Trustpilot

David and his team at the Edinburgh…

David and his team at the Edinburgh branch were excellent from start to finish.

Ainsley · 28 October 2025

★★★★★ 5/5

Trustpilot

First class service

We have recently successfully sold our property with Strutt & Parker Salisbury, this is the 2nd home they have sold for us & having had an excellent experience the first time left us with no doubt they were the correct agents to use.Sarah Cull who is a Senior Associate Director was our contact & we have to say is a consummate dedicated professional in every sense of the word, as is Fiona Pengelly who is the director & head of residential sales. We had full control of our sale with Sarah’s professional focused advice constantly at our side, she is a highly talented agent with the utmost integrity & makes you feel that you are her soul client, nothing is to much trouble for her.There was daily communication with both us & our buyer which concluded with an extremely successful sale.The fees you pay are worth every single penny for the expert dedicated staff whose emphasis is attention to detail & providing a first class service to their clients. Our grateful thanks to Sarah, Fiona & all the team at Strutt & Parker.

Bernadette · 20 April 2022

★★★★★ 5/5

Trustpilot

Strutt and Parker Sevenoaks Branch have…

Strutt and Parker Sevenoaks Branch have recently completed the sale of our property. Despite the chain being problematic due to the failings of other estate agents within the chain. Victoria Rose of S & P was professional, honest and did everything possible to ensure our buyers were able to proceed with the purchase on many occasions out of office hours and at weekends. The good lines of communication S & P maintained between buyers, solicitors and developers resulted in us moving into our dream Home.

Di · 9 April 2025

★★★★★ 5/5

Trustpilot

Thankful to the good services!!!

1. Quick responses to our enquiries.2. Prompt arrangements to let us view the interested rental apartment.3. The agent Kathy Billing is professional, very helpful, considerate & efficient in her services to give us clear info and guidance in the process of finishing the tenant agreement. Meanwhile, she has been making good & relevant communications between us & the landlord so as to settle our enquiries and concerns about the rental apartment.4. The company provides a team of polite, helpful & effective workmen & technicians to follow up our requests on the cleaning & repairing jobs of the rental apartment before and after our moving in. 5. On the whole, we appreciate so much the professional & good services of the agent & the company provided.

Jackiewl · 31 March 2022

★★★★★ 5/5

Trustpilot

Katie ( Lettings Team | Strutt & Parker, Gerrards Cross)

Context: Property let by Strutt & Parker, directly managed by landlord.After encountering several issues with the boiler and my landlord being out of the country, we opted to revert to Strutt & Parker for support and assistance.Katie from the Lettings Team, did not only go above and beyond her own remit to accommodate all issues in a highly timely manner, Katie also brought a lot of reassurance and a phenomenal delivery of empathy and kindness, when my emotions took the best of me.I commend and applaud Katie for her professionalism, efficiency and emotional intelligence.Endlessly, the performance of a team is only a true reflection of its leadership.Thank you Katie and Gerrards Cross Lettings Team.

S · 22 February 2022

★★★★★ 1/5

Trustpilot

Sadly our experience hasn't been great…

Sadly our experience hasn't been great with Strutt & Parker.Here is some honest feedback about our experience!1. Promises and deadlines for marketing our property were undelivered2. The photo shoot was that bad we had to appoint our own photographer.3. Once a viewing was booked we'd spend hours preparing our property to look its best and after the viewing we'd receive zero feedback.This was on the selling side only.Ref the purchasingWe were in a chain whereas both properties were marketed by Strutt and Parker. The vendors of where we were purchasing decided they couldn't find anywhere suitable after we'd spent £2500 on legal fees. If this was not bad enough we were even more mortified when Strutt & Parker willingly re-marketed the property just a few months later for £50k more without even consulting us first.This will be costly to Strutt & Parker going forwards as we are property developers in the area, and they could have generated a lot more business from us, however we have gone with another agent who will be selling 5 properties for us in the first instance.

Matthew · 7 October 2021

★★★★★ 5/5

Trustpilot

Sophia and Sharnie from Strutt & Parker Suffolk

Sophia and Sharnie from Strutt & Parker in Suffolk were exceptional in working with us to find our country house and then get the purchase over the line. Their local knowledge and understanding of the properties we saw was the best I’ve experienced from any agents around the world. With an overseas vendor and in the middle of a covid lockdown they proved excellent brokers and the sale wouldn’t have happened without their input. I hope we are in our house for a long time but if I was ever to sell or looking for something new then they would be my first call, highly recommended!

James · 4 October 2021

★★★★★ 5/5

Trustpilot

The very best Estate Agents

I'd like to highly recommend Steven Spencer and team from the Strutt & Parker Gerrards Cross office. We had been looking to move home for the past 18 months and struggled to find the perfect property which met our family’s needs. Steven was very patient with us and showed us many different properties. At no time did he try to force a sale, instead he showed us properties which all could genuinely work. The end result was that we moved in to the perfect home and are extremely grateful to the Steven and all the Strutt & Parker. The experience was amazing!Best regardsMr & Mrs Gill

Nirvair · 8 September 2021

★★★★★ 5/5

Google

Having been so impressed with Strutt & Parker when I purchased, they were my agent of choice when it came to sell. I continued to be impressed and felt in safe hands throughout. Ken, Paula, Jackie, Hayley and Pippa were all fantastic and …

James · 16 April 2022

★★★★★ 5/5

Trustpilot

Gina Simpson at Strutt & Parker offers an outstanding service

My parents made the decision to sell our family home of 40 years and after being recommended we instructed Gina Simpson from Strutt & Parker to orchestrate the sale. Gina has been outstanding from start to finish. It is very hard to find an estate agent that actually fulfils their duties but Gina exceeded all of our expectations and has been so professional whilst applying personal touches to her service.My parents are thrilled and we cannot thank Gina enough and will definitely recommend Her services to friends and family.

George · 2 September 2021

★★★★★ 1/5

Trustpilot

Caroline Clark disgraceful attitude.

We've dealt with Caroline Clark twice over the past year and we are truly disgusted with her manners. Very unprofessional and abrupt, cannot wait to get rid of you!Do not waste your money doing reference checks with her, she's not open and honest about what the landlord will and will not accept. You will pay for the reference only to discover that there's some reason that you can't be accepted as a tenant. Her one-liner emails are very impersonal. She forgets that she's made an appointment for a house viewing and has kept us waiting at a property while she casually drives up without an apology. The worst customer service ever. Disgusting.

SmellyAlley · 2 August 2021

★★★★★ 5/5

Trustpilot

Recent house purchase

Without going into details, we were becoming downhearted and depressed about selling our house and buying a new place. Then, by great fortune we came across Strutt and Parker, and Gina Simpson in particular. Gina has what is nowadays the rare quality of inspiring trust, and it’s the lack of trust that makes house buying / selling so hard these days. From the outset Gina has been positive, and calming when our nerves were shredded. Her advice throughout has been invaluable, and she’s been there for us at anytime, without ever making us feel that we were pestering. We can strongly recommend Gina Simpson at Strutt and Parker.

David · 26 July 2021

★★★★★ 5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. Olivia has been amazing and quite frankly instrumental in facilitating our flat purchase. She is extremely knowledgable about all aspects of properties and has been very helpful in putting us in touch with experts regarding certain areas to get quotes/reports/surveys etc. Based on our experience I can highly recommend S&P and Olivia in particular as she has certainly been very accommodating and always going the extra mile to get things done.

LPH · 20 January 2022

★★★★★ 5/5

Trustpilot

The Best In Gerrards Cross

I was extremely impressed with Strutt & Parker Gerrards Cross for the sale of my apartment. David was honest, professional, and solicitous during the appraisal and marketing of the property. Steven, who then negotiated and handled the sale, was truly fantastic at guiding the process, communicating regularly and offering sound advice. The compassion and level of customer care from all the team is exemplary and first class. Very highly recommend. Thank you for being the best out there.

Ross · 15 November 2021