Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDreadful administration, ridiculous fees
I’m going through an absolutely shocking experience right now dealing with the lettings in SW8. As I leave my flat I am being hit with cost after cost from the most unbelievable level of incompetence. How this agency justifies “administration fees” when they have such a poor service is beyond me. No wonder the government is changing the law. Any other service industry you would be entitled to a refund - Stirling Ackroyd just seems to find new ways to suck money out of tenants. Avoid if you can, they are ruthless in finding ways to charge you for things and they are never transparent about it until they are chasing you for it.
Col · 24 May 2019
★★★★★ 1/5
TrustpilotPlease beware! Expats avoid!
This agency, and the landlords they protect and represent, are extremely unethical. I was shown a different flat than the one that was available because the agency could not obtain keys. Being an expat, I did not know the risks related to this. Upon moving into the flat, it was apparent it had been completely destroyed by the prior tenant. It took 2 months to surrender the tenancy. The only thing worthwhile thing the agency contributed was finding a new tenant and even that itself was a painful process. The agency tried to charge me fees to re-let the flat even though their lack of professional due diligence is what led to the need to surrender in the first place. While I still had possession of the flat, the agency allowed contractors to come in and remove the carpet and replace grout in the bathroom without notifying me beforehand. The contractors left behind a mess that the agency tried to charge me to have cleaned. Further, the check out inventory claimed several of the items that were damaged by the prior tenant, and included in the check in, were my responsibility. I am still battling with them to get my deposit back. I also paid rent for the full month, in accordance with my tenancy agreement, when I only had possession for part of the month. I'm still trying to get the overpaid rent returned to me.Needless to say, please avoid this agency if you can.
Valerie · 24 May 2019
★★★★★ 5/5
TrustpilotGreat help at tenancy end
Thank you to Julie McPherson from Renewals who processed my end of tenancy requirements so helpful and promptly. She also provided practical advice at the time I was relocating which was of great assistance.
James · 2 November 2017
★★★★★ 5/5
TrustpilotVery happy with the visit from Stirling…
Very happy with the visit from Stirling Ackroyd who came to my property to give me an idea on how much the property could sell for and also what I could expect from renting. The two people who came to visit were friendly and gave me good advice. Should I decide to either sell or rent then I will contact them.
Jenny · 23 January 2023
★★★★★ 5/5
TrustpilotViewing booking
I called to book a house viewing. David had a very positive attitude and not only he arranged this for me straight away but he also talked to me to find more about what I am looking for in order to try to find me the right property.
Iro · 12 January 2024
★★★★★ 4/5
TrustpilotI've been using Stirling Ackroyd for a couple of years
I've been using Stirling Ackroyd for a couple of years as landlord to manage 2 lettings and have had contact more recently with Abby Gooptu (Renewals Manager) and previously Clive Martin and Ben Rendell (Property Managers) and Billy Quinn (Lettings Manager). I'm happy with the service and I've found all the team friendly and helpful. I do feel they do their best to resolve things that inevitably come up and they have always responded to me in a timely manner. Nothing major has gone wrong with the lettings so far (thankfully) but if something major went wrong I do feel they'd help you out as best they can.
Mr · 7 March 2019
★★★★★ 4/5
TrustpilotRe-let
We have used Stirling Ackroyd a few times over the years so that in itself says what we think - they do a good job and we trust them to do it. We have just re-let our house and it was a relatively stress free experience. Abby managed the whole process brilliantly - he is tactful, friendly and I believe genuinely tries to get the best outcome.The minus 1 star is really about the re-let fees and that comes down to the fact that I hadn't read the contract properly the 1st time. Having said that , the outcome is acceptable but I do think that the % fees are still valued to to high for the work done second time around. The service though far out weighs this niggle!
Annabelle · 11 February 2019
★★★★★ 5/5
TrustpilotThank you
Property Manager Melissa Koleosho is always very helpful and responsive with my questions and other maintenance cases. Thank you Stirling Ackroyd team.
Amy · 25 November 2021
★★★★★ 5/5
TrustpilotGreat experience with Rominder Virdi
Couldn't thank Rominder Virdi on the lettings team enough - so friendly and efficient, she made finding a new place very easy.
Molly · 24 November 2021
★★★★★ 5/5
TrustpilotPrompt response
Freddie contacted me immediately after I had shown an interest online. He was helpful in taking down pertinent information concerning my search. The property in question was not suitable but I would consider using Stirling Ackroyd again should they be handling a property I am interested in.
Guildford · 22 January 2024
★★★★★ 5/5
TrustpilotVery professional
Very professional. Dealt with Chelsea all the way through. Everything very straight forward and easy to contact.
Estephanie · 31 July 2022
★★★★★ 5/5
TrustpilotI recently had to renew my tenancy…
I recently had to renew my tenancy contract for my house, I found the process quick and easy largely thanks to Abby Goopto the Renewals Manager who helped us through the process!
Sofia · 30 July 2018
★★★★★ 5/5
TrustpilotThe Bloomsbury letting department ( …
The Bloomsbury letting department ( Henry specifically ) has been very helpful over the the last few months with two lettings I have had.Henry has shown me that it is still possible to receive a good professional service from a company individual which is a rare thing now days.
Martin · 15 August 2017
Agent replied · 29 October 2024
Thank you Martin for taking the time to review us
★★★★★ 5/5
TrustpilotGreat experience
We came from a tiring period of searching for properties within our budget and we ended up viewing a couple of properties with Stirling Ackroyd. Our agent, Feroza, picked up pretty quickly our taste and understood our requirements. She showed us immediately something that fitted ourselves and made the process easy. I highly recommend them!
María · 16 June 2023
★★★★★ 4/5
TrustpilotPrompt, logical progress
Dealing with Andrew Aldworth - good prompt, to the point, no-nonsense reposeI did not have proper experience of dealing with Stirling ACKROYD I am positively surprised about excellent responses that I have received, when I considered to sell my property..A well thought response which saved my time and energy..I will use Stirling to sell my property in future..
Shivnandan · 27 February 2023
★★★★★ 5/5
TrustpilotAnita has been my property manager and…
Anita has been my property manager and I have had such a pleasant experience. She has responded quickly to my issues and ensures a prompt and thorough response. Thank you
Ali · 12 April 2019
★★★★★ 5/5
TrustpilotVery professional
Both Freddie and Eddi were very professional, friendly and responsive.
Alan · 16 February 2023
★★★★★ 5/5
TrustpilotSoho Office
I had a really good experience letting my flat through the Soho office; Scott, Nic and the the team provided me with a very professional service. They vetted prospective tenants closely and gave me very honest feedback.They were good at problem solving when issues arose and gave very valuable advice at each stage of the letting process. I would recommend them highly and of course, use them again.
Brian · 1 December 2021
★★★★★ 5/5
TrustpilotGreat guy
Great guy. Polite helpful and proactive. Thank you David.
Jules · 16 March 2023
★★★★★ 5/5
TrustpilotNick and Martin were extremely helpful…
Nick and Martin were extremely helpful and proactive in getting the sale through. Best agents I have dealt with. T
Terry · 24 November 2021
★★★★★ 5/5
TrustpilotNicole is great - and so is Stirling Ackroyd
Townends and now Stirling Ackroyd following the rebrand has been my property manager and agent since 2006. They have been highly effective in securing tenants and managing the property. In particular I have worked closely with Nicole who is an excellent, and extremely responsive property manager. She makes my life as a landlord alot less stressful and she is great at making sure tenants are well looked after.
Property · 23 November 2021
★★★★★ 1/5
TrustpilotService was fine until something went…
Service was fine until something went wrong with a parking permit. Then suddenly nobody can help. All I’ve requested is a new permit and now there’s no responses to email!
Ciaran · 26 August 2022
Agent replied · 29 October 2024
Hi Ciaran, if you still need help getting the permit please get in touch using help@stirlingackroyd.com and we will do what we can to speed things along. Amber
★★★★★ 5/5
TrustpilotSufina Akter was very responsive and…
Sufina Akter was very responsive and helpful.
Mario · 24 April 2023
★★★★★ 5/5
TrustpilotExcellent
Nelson was really helpful. Thank you for his help. Everything was perfect
Sandra · 29 October 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
