Trusted Agent profile · Guildford
★★★★★
1,302 reviews across 2 platforms
3 - 5 Epsom Road, Guildford, GU1 3JT, GU1 3JT
Stirling Ackroyd's office in Guildford, at 3 - 5 Epsom Road, is rated 4.3 out of 5 across 1,302 reviews on two platforms.
Tell us what you need and we'll put you in touch. Stirling Ackroyd Guildford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Guildford.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
1/5
TrustpilotUtterly disappointed
One of the worst customer experiences of my life. Was very hopeful thanks to some of their staff, however upon move in we were ignored constantly. Our Account manager was on leave for 4 months and neither their manager nor other staff answered our calls or emails regarding faulty property issues, dampness or help. Then they tried to charge us on check-out for things that were the same as in check-in. Worst communication I've ever had.
5/5
TrustpilotJoanna Evangelou
Joanna Evangelou - Sales ConsultantProvided an excellent customer service in my search for my new property. She understood what kind of property I was looking for during my search and found my new property. She assisted threw all the stages making sure all the need were meet. There allot of care and support and I am happy with the service she provided. Thank you
5/5
TrustpilotSaffah is an incredible property…
Saffah is an incredible property manager. She is thoughtful, helpful, quick to respond, knowledgeable, and patient. She goes over and beyond and I couldn’t be more grateful!
5/5
TrustpilotFantastic work
Fantastic work from Stirling Ackroyd today. I originally only knew about town ends estate agents (there sister company) but Freddie from the central team explained all about the merge of both companies to create Stirling Ackroyd as a whole and what the benefits would be if I was to start marketing my property. It really gave me that boost to get things moving and I couldn’t have picked a better estate agent to work with.
5/5
TrustpilotProperty valuation
Had the Guildford branch out to value our property they were a great help ,special thanks to Alex who delivered a great service . Will use again
5/5
TrustpilotNic and his team in Egham
Nic and his team in Egham, have been extremely helpful during my search for a rental property, I wouldn't hesitate to use them again in the future.
1/5
TrustpilotVery disappointed
Just went to see a property and the letting agent named Ellie, was very unwelcoming, seems very unprofessional and the condition of the place was just awful.
4/5
TrustpilotSaffah was a helpful property manager
Saffah was a helpful property manager, there were numbers of delays but mainly related to the unresponsiveness of the landlord. Overall it was professional experience
5/5
TrustpilotHad a very good experience selling my…
Even though the process took a long time due to other complications. We had a very good experience selling my houses with Simon, Alpha and Aron. They were always polite, funny have great personalities and thorough in dealing with our requests and buyers needs. I have used them in the past when I bought my first house 18 years ago, when they were call Townends and I would highly recommend them again going forward.
5/5
TrustpilotSandra was super friendly and helpful
Sandra was super friendly and helpful. Would recommend!
1/5
TrustpilotDo not use these for their conveyancing…
Do not use these for their conveyancing services. You cannot get in touch with them, they do not answer their phones or emails, nor do they provide you with basic updates. We had to speak to the senior partner of the firm to have the trainee solicitor taken off our case and reallocated. When it had been reallocated, the new trainee was just as bad. both trainees did not seem competent at their job and our estate agent had to give them basic guidance which they should have known. Even the senior partner did not respond to our emails or deal with our calls when we tried to go above the trainee. Further, the trainee left obtaining the funds from the bank until the very last minute therefore the rest of the chain could not complete on the day which had been proposed 4 weeks prior. We had previously sent them an official complaint letter in which our complaints were not answers effectively.
5/5
TrustpilotBrilliant!!
Very good experience! Special thanks to Tom Regan who was very helpful throughout and always on hand to answer our plethora of questions! Would highly recommend
5/5
TrustpilotJack and team at hackney have been…
Jack and team at hackney have been amazing in my property search, didn’t manage to find a property through them but found the overall process fantastic
5/5
TrustpilotAlex Ripley was great
Alex Ripley was great. Very helpful over the phone to organise viewings.
5/5
TrustpilotRino Russo was very professional to…
Rino Russo was very professional to book the viewing in
5/5
TrustpilotSufina Phillip and team are brilliant
Sufina Phillip and team are brilliant, 5 stars. 100% certified fresh X
5/5
TrustpilotNick was very helpful and professional…
Nick was very helpful and professional throughout our flat purchase. His communication was outstanding. We were overall very happy with the experience.
5/5
TrustpilotExceptional Estate Agent.
Exceptional Estate Agent.Thank you very much for Excellent service from Cheveiz, Rominder, Jusmine and of course Mark Latham.They have been very friendly, helpful and very communicative with a full explanation of all the processes of buying and Letting out my property with the speedy response time. I am happily looking forward to continue work with this a great team or Egham Branch Team. Trilok
5/5
TrustpilotWilliam Glendenning was a fantastic
William Glendenning was a fantastic, reliable agent- always quick at replying and sorting things out. Thanks for everything William!
5/5
Trustpilotthe value of an Agency
I started using Stirling Ackroyd many years ago, first for purchasing a flat and later on for renting it out. I was lucky that the Property Manager of my flat was Ms Anita from the beginning. Always pro-active, finds the right solution for every small problem, understands a landlord’s point of view and acts as a well balanced intermediary between the tenant and the landlord. Answers immediately to your emails (very rare behaviour nowadays!), goes strait to the point and keeps in contact until the problem is solved. She is an extremely rare and valuable asset to this Agency, since, IMO, the value of an Agency lies, for the biggest part, in each and every employee !
1/5
TrustpilotI would of given 0 stars if i could
I would of given 0 stars if i could. Worst conveyancing company ever, they do not keep contact with you, they do not reply to your emails. They dismiss staff at the drop of a hat leaving you in limbo with a new case handler, and they do not contact you right away, i had to find that out from the receptionist who filters calls. They aren't cheap either and for how much I'm paying i expect a 5 star service. I should of done more research before jumping the gun with them.3 months of conveyancing and still no progress, cowboys
1/5
TrustpilotThe worst agency I ever rented from!!
The worst agency I ever rented from!!I seriously do not know how the people working there even got a job. They do not reply to emails/calls, make you want to pay things the landlord has to pay for by law and are acting against the law in terms of coming into the property. Do not rent of them or rent out through them. I really do not understand how any landlord would be paying money for their bad service.
5/5
TrustpilotAmazing!
I couldn’t recommend Stirling Ackroyd enough! Big shoutout to Cressida for being having a great asset to your team and incredibly helpful. Will be recommending!
5/5
TrustpilotAlex was very helpful with arranging…
Alex was very friendly, knowledgeable and helpful with registering and arranging our viewing appointments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Stirling Ackroyd Guildford hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Guildford.
