Trusted Agent profile · Guildford
★★★★★
637 reviews across 1 platform
5 Kingspost Parade, London Road, Burpham, Guildford, GU1 1YP, GU1 1YP
Seymours's office in Guildford, at 5 Kingspost Parade, is rated 4.3 out of 5 across 637 reviews on 1 platform.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
1/5
TrustpilotDO NOT USE THEM
Don’t not use them … they charged us for deposing of the land lords old paint pots when we moved out .disgraceful service and that is undisputed.
Hello Will. I'm sorry to read your review. I’d really appreciate the opportunity to look into this further. If you're willing to share more details such as which office you dealt with and the nature of the issue, I'd be happy to investigate.
4/5
TrustpilotFriendly and informed staff
We have been kept informed about viewings and we feel Seymours were positive about our house. The valuation was a bit too high initially but we thought it would help with negotiation. However, we eventually decided to drop the price dramatically and we started to get some more offers. They could be a bit better with more regular feedback.
Thanks Deborah. Good to see that it's overall positive, but we can certainly look at ways to get the regular feedback sorted. Thanks again.
1/5
TrustpilotIf I could give them zero I would!
If I could give them zero I would!! Absolutely shocking service!!! Booked in to view flats for this to be rescheduled 4 times by them!!! To be told we will definitely see the 1 flat we want to… email them to confirm this to be told they will try and request this?!?!!! Not to mention they take days to response to email and everytime they have cancelled it’s been with in a couple of hours of viewing after sorting out an early finish at work for them to cancel and expect us to be flexible when they have already cancelled 4 times
Hi Charlotte, thanks for the review. Firstly may I apologise for your experience with us, It is very unusual for a customer to experience what you have but nonetheless it shouldn't happen. All reviews, be they positive or negative are important to us as they are used to improve services. I would like to look into this matter on your behalf, therefore could you please let me know which office you are referring to? Regards, Ian.
5/5
TrustpilotAdmirable estate agent.
Seymour’s are proving to be an admirable estate agent. At all times they have proved to be honest, open and trustworthy. They have taken our problems and limitations on board in our quest to move to a much more expensive area housing-wise, offering plenty of help and sound-advice. Many thanks!
Thank you, Michael! We're so glad to hear that you've found our team to be honest, open, and supportive throughout your move. It's great to know that the advice and help we've provided have made a difference in your journey to a new area. We really appreciate your kind words!
1/5
TrustpilotAvoid at All Costs
Avoid at All Costs - Unprofessional and UnreliableI had an incredibly disappointing experience with Seymour’s in Walton on themes. After booking a house viewing with their agent, I arrived at the property only to find out that the agent had not even confirmed the appointment. When I called the agency to clarify, they initially tried to claim that I had never contacted them, which was absolutely untrue. Eventually, they admitted that there was already an offer on the house, making my trip completely pointless. This level of disorganisation and dishonesty is unacceptable.If this is how they treat potential buyers, I can’t imagine how they conduct the rest of their business. Do yourself a favor and steer clear of this agency. They clearly have no respect for their clients or the industry. Don’t waste your time with them!
1/5
TrustpilotWas an awful experience from start to…
Was an awful experience from start to finish. I thought the stressful part would be the physical side of moving. But no it was the agents and the solicitor that they recommended. The only agent I can praise is Toby at the knaphill office. He was a delight to deal with.
Thank you for sharing your feedback. We’re sorry to hear that your experience wasn’t as expected, and we apologise for any frustration you encountered. Whilst we’re pleased that Toby was able to make a positive impact, we’d also appreciate the opportunity to learn more about the issues with the solicitors we recommended and to discuss our services in more detail. Please get in touch with the office, we’re here to help
1/5
TrustpilotReview of Guildford seymours
Review of Guildford seymours - 1/5 absolutely useless incompetent Sales and Letting team. The 1 star goes to whoever the person is who speedily puts up the signs.
1/5
TrustpilotUtterly ridiculous people
Utterly ridiculous people, completely disingenuous and deceitful. We made an application to view a property that had literally just been added to Rightmove. Got an appointment the next day, address seemed weird since the postcode wasn't in the right place and the building photos looked different between website and google maps. We figured it must have been a new build, since the advert said new build and hoped google maps just hadn't been updated yet.We turn up, it's not the same property at all. The red faced agent in an ill fitting blue suit then lies through his teeth, to our faces, claiming he had called and spoken to my partner the day before and explained the property we wanted had already gone and they intended to show us something different. Riiiiiight, good one.The property they decided to show us wasn't even within our budget, so they completely wasted our time! Spent over an hour driving through the school traffic to and from a bogus viewing. They then flatly refused to answer any communications about their behaviour, whilst claiming they had taken our details and would be in touch if anything came up in the future, that met our criteria. We then spent weeks watching multiple properties come on rightmove and never received any communication from Seymours about any of them. I guess they just blacklisted us, since they had already shown us their true colours and we had dared to call them on their BS.Having spoken to several other agents in the area, Seymours are well known for being utterly underhanded and devious! I strongly recommend you avoid going anywhere near them... they utterly suck, they are the reason estate agents have an appalling reputation.
Hello Andy, thanks for the review. We appreciate the comments and can assure you that we take all reviews very seriously. We will be reviewing your experience with us.
5/5
TrustpilotExtremely helpful team especially…
Extremely helpful team especially Clive, charity and Fiona in the Guildford and working offices.
Hi Sarah. We're proud to have such a dedicated and helpful team, and your feedback is greatly appreciated. It's been our pleasure to share in your journey and If you ever need us again, please don't hesitate to reach out.
1/5
TrustpilotI am so disappointed firstly not stated…
I am so disappointed firstly not stated in promotional brochure or even when visiting a potential home about a property having a cess pool.Then after leaving a message no one had the descency to return my messages.obviously they did receive my message as within mins thé property was back on for sale.Lack professionalism and customer care.minus 1 star
Hello Rob. Apologies for any oversight and of course for not getting back to your message promptly. We're looking into it and will ensure better communication in the future. We value your feedback and are here to address any concerns you may have.
1/5
TrustpilotDisgusting property - bunch of extortionists.
Both Seymour’s and the landlord didn’t maintain the property when my partner and I lived here. Damp/mould issues...constant water leaks into the property...never got addressed...rat/mice infestation the landlord refused to do anything about.Has to write a letter to the council - the council gave them a notice to complete all works within 6 weeks. They didn’t do it . The council didn’t offer any more solutions either. Now I’ve left the property the landlord has the audacity to try and extort money from my deposit. For damage that I haven’t caused.Disgusting .Long story short if you want a decent experience/customer service /to live in a property that is in line with the human ha oration act 2008 don’t use Seymour’s and don’t rent 47 courtenay road unless you want serious health consequences.
Hi Joseph, thank you for taking the time to provide another review. All of your reviews to date have been taken extremely seriously and used constructively. May we take this opportunity to wish you well for the future and best wishes in your new home.
5/5
TrustpilotA relaxed purchase
The experience from viewing to completion was very relaxed, they assisted with the negotiation and all my questions were answered quickly. A sale by beneficiaries can be difficult but it was clear thy had an excellent rapport with the vendor. Being new to the area all their recommendations were very helpful which help with a very speedy completion. Definitely a five star experience
We live just around the corner so we know the area well, best places to eat, drink, exercise and learn. We're also not too bad when it comes to helping people move! Thanks for the review Roger.
1/5
TrustpilotAvoid Seymours at all costs
Avoid Seymours at all costs. They are quick enough to take your money and then cling onto it when you move out. We moved into our property in October 2020 and had nothing but problems. Problem after problem, no hot water, no bath plug, a shower curtain where the pole fell down every time you got in, blocked drains, broken windows, no heating, no lights in bathroom, no extractor fan and the list goes on. We moved out 2 weeks ago and still awaiting our deposit. They have gone round and said we are liable and will be charged for things that were already there. It’s funny how Seymour’s do the check in report so they don’t note anything down, whereas the checkout report is done by an external company. Why’s that? Oh to find any reason to not give us our deposit back. We moved out because our windows never worked when we moved in. I reported the problem early March stating the windows do not open and we moved out last week of September and still had no indication what was going on with the windows. We have a 1 year old child and to live in a flat where the windows didn’t open was not on. Not only was this illegal as was deemed a fire escape from the fire service, we were not offered any air con units or any fans. The landlord accepted a 25% reduction in rent but what’s that when we were living in a sweat box. A few of our neighbours didn’t have anything nice to say about Seymour’s and I totally see why. I will never ever rent or buy through Seymour’s and I wish I listened to the reviews before we went with Seymour’s.
Hello Lauren, thank you for taking the time to review our services, we take all negative reviews extremely seriously and request that you contact Helen on 01483 741300 or helen@seymours-woking.co.uk. Thank you.
5/5
TrustpilotBrilliant service from beginning to…
Brilliant service from beginning to end. Ben valued the property within one day of call. Marketing material was impressive and very professionally produced. Property sold at very good price within 4 days. Josh took over from there. He liaised directly with the local solicitor acting on our behalf. He kept in constant contact and kept all parties on board throughout. He accompanied all viewings, as we were unable to be there. He even stepped in and oversaw the house clearance when the company arrived early and we were "parked" on the M25.Superb service. Ultra efficient and totally professional.Great company.
Hi John, what a wonderful review, thank you taking the time to write it as well as the 5*s. Keep well.
5/5
TrustpilotWhole team worked to see things through.
Phone always answered promptly by someone who knew what was going on. Felt that the whole team was trying to help things through. Once they'd got the sale, having Sandra, the client relationship manager, to make sure everything completed was a huge help.
Thank you, Brigid, for your kind words. We're really pleased to hear that you felt supported by the whole team and that Sandra was able to help ensure everything completed smoothly. Your feedback means a lot to us.
5/5
TrustpilotHighly recommended
My experience with Seymour’s has been great from my first contact with them. The team worked hard to get potential buyers through the door which led to finding a buyer.They continue to keep in touch through the selling process to ensure that all goes as smoothly as possible.I highly recommend them.
Thanks for the recommendation Susan and thanks for using us, it's been a pleasure to help.
5/5
TrustpilotThank You Seymours
Fab team at Seymours, super helpful. Our property fell through due to problems with the buyers. Seymours surpassed our expectations and had another buyer in place and able to proceed within the week. Amazing service, very professional and helped us all the way throughout the process and kept all the plates spinning on our behalf to ensure we completed on schedule. We can't thank the team enough, without them we certainly would not have been able to move home. We would (and have) highly recommend Seymours to anyone wishing to buy or sell their property.
Hi Mark,Really pleased that the Seymours team could help you and that all went well. We thrive on recommendations and appreciate your comments. Take care.
5/5
TrustpilotFriendly, Professional, Efficient, Fantastic
The team at Seymours were able to find us a buyer (at asking price) very quickly after a few months with no luck under a different estate agent. Their sales and client relations team are all extremely professional and friendly and explain things in leyman's terms for those of us who have little knowledge of how property sales work! The team looked after us from start to finish and were friendly and approachable throughout, and also helped us to agree on a nice early exchange and completion for our sale. I would thoroughly recommend Seymours if you are looking to buy or sell your property.
Hi Jade, thank you so much for the review and the recommendation. Great to hear that the team walked you though the process step by step. Keep well and thanks for using us.
5/5
TrustpilotCaring people
I've being dealing with the Seymours team in the Guildford office (I've dealt with other offices in the past as well) selling my elderly mothers property that I grew up in. The sale was obviously an emotional one as the home has been in the family for nearly 50 years! They weren't just a business, they were people who actually cared for our emotions. Fantastic all round and I couldn't be more appreciative - Thank you so very much.
Wow - that's a heart warming review and so pleasing to hear. The team in Guildford will be over the moon.Warmest regards in return from us all.
5/5
TrustpilotWhere to start my experience with…
Where to start my experience with Seymours from beginning to the end was very professional and responsive started off with house viewing with Billy a true gem super knowledgeable about the property answered every question asked.Then me and Mrs. Was super impressed with his presentation after our case was dealt by Clarissa who was very responsive to every query raised and picked up call whenever required or called back.We would like to Thank you so very much for being patience with us and dealing with every aspect of enquiries we had. I think we called Clarissa more then our lawyer and she got back to us every time.Thank you Seymours it was great dealing with you Billy & Clarissa thank you for all your hard work towards getting our first property:)
Hi Ahsan, thank you so much for the review and the 5*. It's great to hear that all has gone well.
5/5
TrustpilotEverything about the service was…
Everything about the service was fantastic. Can't find fault at all, from marketing the property to its final sale. Would happily use Seymours again in the future if the need arose. Would also highly recommend Seymours to others
Thanks Gary, we truly appreciate your recommendation and would be more than happy to assist you again in the future if needed.
5/5
TrustpilotThey sold the house in Three days
They sold the house in Three days! Which is quick by anyones standards.
Hi Michael, thanks for the review. We have a large database of buyers shared across our 20-office network. Not only that, we also spend a great deal of time communicating with them which helps us to understand their needs and match them specifically to individual properties we have for available. This is just some of the things we do behind the scenes to help you on your property journey. Pleased it's gone well for you.
5/5
TrustpilotSuperb experience from start to finish
Superb experience from start to finish. Professional, approachable and adaptable to the needs of the client. I have no hesitation giving 5 stars and highly recommended Ian and his team.
Hello Bertie,Having an adaptable approach with all our customers enables us to provide a flexible service that fits your needs and enhances the experience. Our ultimate aim is to be "Your Property Partner For Life".Hope to see you again sometime in the future.
5/5
TrustpilotProfessional and excellent
Zo and the team went to a great deal of effort to facilitate the sale of our property and the purchase of another. They excelled in our opinion when hurdles (not of their making) were reached and would definitely use them again.
Thank you so much for your kind words Andrew. We're thrilled to hear that Zo and the team could help facilitate both the sale of your property and the purchase of another. Overcoming hurdles is what we're here for, and it's great to know that our efforts made a positive difference in your experience. Your recommendation means a lot to us, and we look forward to the opportunity to work with you again in the future. Best wishes in your new home!
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