Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotA great experience from start to finish
I recently purchased my first house with my partner and had a fantastic experience with Seymours throughout my buying process. Jeff was great, showing us around multiple properties and providing a excellent knowledge of the area and the houses themselves. The bid process was seamless and sorted within days was ideal because we wanted to move quickly when we found the house we liked. Then the whole process thereafter was handled brilliantly by Sandra who responded to all queries promptly. Overall a great experience and we're so happy with the house - would definitely recommend!
Freddie · 3 December 2024
Agent replied · 22 December 2024
Congratulations on purchasing your first home! We’re thrilled to hear you had such a positive experience with Seymours.It’s great to know Jeff’s local knowledge and guidance helped during your search and that Sandra ensured everything went smoothly after your offer was accepted. We’re delighted you’re so happy with your new home!Thank you for your recommendation, and if there’s anything you need in the future, don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotSecond time for home
I recently used Seymour’s Guildford for the second time to buy my home, and I couldn’t be happier with the experience. From start to finish, they made the process smooth and stress-free. The team was professional, knowledgeable, and always available to answer any questions I had. They really took the time to understand my needs and worked tirelessly to ensure I found the right property. Communication was clear and prompt, and I always felt well-informed throughout the buying process. I highly recommend Seymour’s Guildford to anyone looking for a reliable and dedicated real estate agent. Working with them has been a pleasure, and I wouldn’t hesitate to use their services again in the future!
Ram · 7 November 2024
Agent replied · 22 December 2024
Thank you for your wonderful review. We're delighted to hear that your second experience with Seymours Guildford was a positive one. It's great to know that our team was able to make the process smooth and stress-free, and that their professionalism and communication met your expectations.Your recommendation means a lot to us, and we’re glad to have helped you find the right property. If you need any assistance in the future, we’d be happy to help again.
★★★★★ 5/5
TrustpilotSeymours Guildford - Excellent
Seymours Guildford was excellent with the sale of a house I purchased. They communicated so well with the seller and the sale was completed in two months (no upward chain)Clive Gee, Tracy Williams on the Sales Progression team were in constant communication with me. Alex Bethell, Jasper Cox and all the estate agents always made themselves available for appointments. Great job Seymours. When I come to sell and buy any house in the future I will be coming to your team.
Sandy · 13 October 2024
Agent replied · 22 December 2024
Thank you for your wonderful review, Sandy! We’re thrilled to hear about your positive experience with Clive, Tracy, Alex, and Jasper at Seymours Guildford. It’s great to know that our team’s communication made a difference in your sale. We look forward to helping you again in the future!
★★★★★ 5/5
TrustpilotCurrently selling through Seymour’s…
Currently selling through Seymour’s Grayshott. What always feels like a nightmare experience has been more of a pleasant dream. Very professional, the whole team (Darren, James and Sarah) all came to view the house so they knew it well. Which was a positive for me having viewed houses where the agent couldn’t answers any questions as they ‘haven’t been in it before’. All initial negotiations, photographs etc went well. Had just three viewings and two offers almost straight away. Excellent communication keeping me up to date, I dealt mainly with James who is bright and enthusiastic.
Tracey · 26 August 2024
Agent replied · 22 October 2024
Thank you so much for your kind review Tracey! We're thrilled to hear that your experience has felt like a pleasant dream. We believe that knowing the details is key to providing excellent service. We’re also glad to hear that the process, from negotiations to the quick offers, went smoothly for you. Your feedback about our communication is greatly appreciated. Thank you for choosing us to handle your sale!
★★★★★ 5/5
TrustpilotEXCELLENT CUSTOMER SERVICE
After aborting a move in March 2024 we saw a property we were interested in on their website. Had a viewing the next day and put in an offer. In the meantime the Horsell branch contacted a person who was interested in March, had a viewing the next day.Our offer was accepted and we also accepted an offer and are now well on the way to moving after a very satisfactory 3 days. Well done Serena and team.
John · 17 September 2024
Agent replied · 22 October 2024
Thanks for taking the time to share your experience John, we're really pleased we could help you find a place you love. Congratulations on your move! If you ever need anything else or have questions, don’t hesitate to reach out.
★★★★★ 5/5
TrustpilotI'd like to leave a huge thanks to Jade…
I'd like to leave a huge thanks to Jade Turner for really trying to help me find a property, always looking for ways to help me find, flexible with times as i would come from about 3 hours journey she accomodated multiple viewings, even in weekends. Thanks Jade, really appreciated
Victor · 28 August 2025
Agent replied · 17 October 2025
Hi Victor, thanks so much for the kind words. As an owner of the business, I feel proud to pass on your comments to Jade, she is a credit to us and I'm so pleased to know that she has made your experience all the better. Thanks again.
★★★★★ 5/5
TrustpilotSupportive and friendly estate agents
Tadgh and the Seymours team have been amazing. My partner and I have been looking to buy our first home and the Seymours have helped us every step of the way. The whole team are very friendly, responsive and happy to help. We mostly interacted with Tadgh who was fantastic. He was easy to contact, supportive, and answered any questions we had. It took us a couple of months and some failed offers to finally find a property. Over this time the team arranged a lot of viewings for us, but it never seemed like too much trouble for them and they made the whole process of looking for a home as stress free and pleasant as possible. I cannot thank Tadgh and the Seymours team enough for being so patient, determined and persistent when it came to finding us a home we loved. I would happily recommend Seymours to anyone and would definitely use them again in the future.
Abigail · 24 July 2024
Agent replied · 22 October 2024
hank you for the fantastic review Abigail. We’re delighted to hear that Tadgh and the team made your home-buying journey as smooth and enjoyable as possible. It’s great to know that their support and persistence helped you find a home you love. We truly appreciate your recommendation and look forward to assisting you again in the future. If you need anything else, feel free to reach out!
★★★★★ 5/5
TrustpilotProfessional service that truly care for you
Our experience with Seymours has been nothing but positive. This was the first time we were looking for a property as a couple, and they shortlisted great options for us to view. Once we liked a property, they helped us so much in negotiation and to close the deal. In particular, Katerina has been excellent in keeping us in the loop and doing her best to support our offer. The rest of the team too have been great, like Aaron and Joanna. We're very grateful for all the hard work they put in to help us get our offer accepted!
Esha · 24 April 2024
Agent replied · 22 October 2024
Thank you Esha, we're delighted to hear that your journey in finding a property as a couple was a smooth and enjoyable one.It's fantastic to know that our team, particularly Katerina, Aaron, and Joanna, went above and beyond to support you throughout the process. We take great pride in providing excellent service and ensuring that our clients feel supported and informed every step of the way.If you have any further questions or need assistance in the future, please don't hesitate to reach out.Thank you once again for choosing Seymours, and we wish you all the best in your new home!
★★★★★ 1/5
TrustpilotTerrible Experience - Buyers Perspective
Recently moved to Guildford and purchased a property through Seymours and had a terrible experience. Poor communication skills and incompetent. Would avoid buying and selling. Issues experienced - Not showing up for viewings. Changing view times on the day. Agreed to pick up the keys in the afternoon after calling the office and was then told the previous owners are still in the property after I arrived. My 6 month old was in a lot of discomfort sitting in the car for hours. On a good note, the Sales Progressor Clive was very helpful and provided regular updates.
Dan · 4 April 2024
Agent replied · 22 October 2024
Thank you for sharing your feedback with us. We apologise for the inconvenience you experienced during your property purchase. We take your concerns seriously and will address them internally to improve our service. We're pleased to hear that Clive was able to assist you effectively. If you have any further concerns, please don't hesitate to reach out to us directly.
★★★★★ 5/5
TrustpilotI have no reservations in awarding a 5…
I have no reservations in awarding a 5 star review for Tracey and her team at Seymour’s. Dealing with the property sale from a distance could have been overwhelming but Tracey ensured the process went extremely smoothly for us. She engaged with me at every turn keeping me informed along the way, even pointing me in the right direction for house clearance. I am so thankful that we engaged Seymour’s. Thank you Tracey for your kindness and consideration during which could have been an exhausting time.
Jennifer · 27 March 2024
Agent replied · 22 October 2024
Hi Jennifer, thanks for the kind words, it's been a pleasure to help you and it's great that all has gone well. We've been in Burpham for over 20 years now so if there's any local info we can help with, just shout. Thanks again.
★★★★★ 5/5
TrustpilotAs first time buyers
As first time buyers, we could not recommend Seymour’s enough! We found our first family home through them in Guildford. All staff we dealt with at the Burpham branch were so helpful and incredibly considerate and patient. When things weren’t going quite to plan, we found their support invaluable. They were quick to respond and also assisted in moving the sale forward by communicating well with all parties involved. A special mention for Alex and Adam!Thanks again for being friendly, approachable and supportive in what can be a bit of a stressful circumstance at times!We are incredibly happy to finally be in our very own family home, after many years of hard work and saving whilst negotiating the crazy rental market. We will be back again in the future I’m sure, if and when the time comes for us to sell up and move on!A big thank you from us and our two boys, from the comfort of our new home!
Lindsay · 3 March 2024
Agent replied · 22 October 2024
Hi Lindsay, what a lovely and heartfelt review.We can't express enough how much these reviews mean to us. We love what we do and cherish being a part of people's property journey, especially when it spans across generations within the same family. Reviews like this make all our efforts worthwhile. Our aim is always to treat people the way we want to be treated ourselves, minimize stress, and ensure the entire process is as pleasant as possible.At Seymours, our strapline is "your property partner for life," and we strive to fulfill that promise for everyone who chooses us.Thanks again."
★★★★★ 5/5
TrustpilotOutstanding service and support
We’ve finally completed on the sale of our flat in Guildford, thanks to the hard work and perseverance from Seymour’s Guildford. After one buyer falling through due to mortgage challenges the team at Seymour’s jumped back in, found a new buyer and continued to push to finalise the sale. A special call out to Clive Gee, our Client Services Manager, who was with us all the way - a huge thank you Clive!
Shaun · 21 June 2024
Agent replied · 22 October 2024
Thank you so much for your kind words! We're thrilled to hear that you've finally completed the sale of your flat in Guildford. The team's dedication and Clive Gee's unwavering support truly paid off. We'll be sure to pass along your thanks to Clive. Congratulations, and best wishes for the future!
★★★★★ 2/5
TrustpilotThe agent asked for debit card details in the e-mail
Had a really controversial experience with Guildford branch. We contacted the agency through the rightmove website and they came back on the phone and e-mail (the fact that they didn’t pay attention to the request not to call but to write the e-mails is another story) and we booked some flats to view. The properties they showed where really nice, and we liked one of them very much so decided to proceed with the offer, and here the strange things began. So, we completed the form to send to the landlord, the agent returned to us to confirm the details and to ask for our debit card information (16-digit card number, expiry date, 3-digit security code) which already looks quite suspicious. We asked why would they need those details, and the answer was - this is a commitment to your offer and no money would be processed unless the offer is actually accepted. Too much of commitment to me. We refused to provide those details for obvious security reasons. The next morning we got several text messages from stripelink with some confirmation codes and also there were some missed calls from the agents. When we asked if those stripelink messages were from the agency, the answer was, no, and by the way you offer was rejected because the landlord is allergic to pets. Oh, what a coincidence.
Julia · 11 November 2025
Agent replied · 22 October 2024
Thank you for sharing this, and I’m really sorry for the experience you’ve had with our Guildford branch. What you’ve described would understandably make anyone feel uneasy, and I can completely see why your trust was shaken.
Firstly, you should always feel respected in how we communicate. If you asked for email only, that preference should have been followed, and I’m sorry it wasn’t.
Regarding the offer process, I want to be completely transparent. We do not ask for full card details, including the 3-digit security code, at any stage. That isn’t part of our process, and it absolutely shouldn’t have been requested. We’re normally very strict about how we handle personal information, so this sounds like an error on our part, and we’re looking into it straight away.
The Stripe messages you received were also not from us, and I appreciate how alarming that must have been, especially with everything else happening at the same time. I’m genuinely sorry for the worry that caused.
I’ve passed your feedback directly to the Guildford partner to investigate fully, make sure your details are secure, and ensure your experience is reviewed properly so this doesn’t happen again.
Thank you again for raising this even though it’s difficult to read, it helps us improve. I am genuinely sorry that this was your experience with us.
★★★★★ 2/5
TrustpilotNever let them manage your contarct
We used Seymours as a letting and management agency for our house while we were abroad. They did a good job on the letting side but were absolutely useless as management agents. I would never get them to manage anything for me again. As an example, the first email contact I had with them described a house I struggled to recognise as they had designated various rooms to uses with which we were not familiar.
Sam · 26 August 2026
★★★★★ 2/5
TrustpilotDon't expect much
It all started off well with a quick offer, I'll give them that. After that they got the job done in the end but that's about it. The service was lacking in personalisation - always rushing on the phone to the point that it was rude. If they'd spent more time listening, we wouldn't have been in the position that they didn't know we were trying to complete on the purchase of a property the same day, which added stress to an already stressful process.
ASN · 29 October 2025
Agent replied · 22 November 2025
Thank you for sharing this, and I am really sorry to hear about your experience with our Guildford branch. You should always feel listened to and supported, especially during a move, and I am sorry that our communication added stress at an important time.
We are usually very quick to update email preferences, so this sounds like a genuine oversight on our part. I have asked the team to remove your details straight away.
Thank you again for your honesty. We will make sure we learn from this so we can give a better experience to our Neighbourhood.
★★★★★ 5/5
TrustpilotActive and effective sales processing from start to end
Very prompt preparation for sale (photos, description etc)Very quick sale. Best & finals after first weekend realised an offer nearly 8% over asking price. Great cash buyer ready to move. Really active “sales processing” to interface between buyer and seller. Jenny was unflappable, despite a spot of diva stuff from our buyers solicitor. Helped bring it to conclusion in time for when we needed the money.
Stewart · 20 August 2024
Agent replied · 22 October 2024
Thank you, Stewart. We’re pleased to hear that the sale went smoothly and that Jenny was able to help navigate the process, even with a few challenges. It’s great to know we could achieve such a positive result for you.
★★★★★ 5/5
TrustpilotSold in a short time and was fairly painless
With their wealth of experience Seymour’s gave good advice and tried to make the whole process of selling our house as painless as possible over the shortest possible time. We read that on average it tasks 19 viewing before you might get an offer - in the space of about 2 weeks we had about 25 viewing before the offer that lead to sold stc. Which we were pleased with in the current housing market. Jeff and team were punctual and courteous and let us know if there were any changes to viewing. I guess I was expecting more feedback for each of the viewing but I understand that if people are not interested for whatever reason there is not much you can do about it - so just move on.
Nicky · 12 September 2023
Agent replied · 22 October 2024
Thanks for the review Nicky We spend a great deal of our time listening to our buyers to identify their needs. We then use this knowledge to help match the property to the person. It takes a lot of time, but it's time well spent for everyone's property journey. It's equally important to get the viewing feedback as this helps build up the picture of what potential buyers think, but as you rightly say, we can't force people to provide feedback.
★★★★★ 5/5
Trustpilot5* Experience as first time buyers!
We felt very supported by the Seymours team throughout the whole process of buying our first house. They showed us multiple listings we’d seen online, but it was one of the agents, Anthony, who recommended us to look at a property we thought was out of reach, which ended up being the absolute perfect fit - we’re so pleased we took his advice and gave it a shot! As we were first time buyers, we needed some guidance throughout the buying process and we couldn’t recommend this team more, particularly Krisy. All of our queries were addressed immediately and we trusted Krisy - she gave us confidence working with our solicitors by sharing her knowledge on the process and supported us all the way to completion.A big thank you to all the team we worked with, we wouldn’t have got our new home without you!
Hayley · 19 August 2023
Agent replied · 22 October 2024
The property journey for any FTB should be pleasurable and one to remember. Pleased we could help make that happen. Enjoy making your new house a home.
★★★★★ 5/5
TrustpilotRenting with Seymour
I had a fantastic experience with the Seymour team, led by Oli Parkin, who brought a truly personal touch to the whole process. From the day I first viewed the house to the day I moved in, it took just six days. Oil even provided his personal WhatsApp contact, which is rare in the UK. My sincere thanks also go to Holly Summers for all her help along the way.
Sneer · 19 August 2026
★★★★★ 5/5
TrustpilotI have been searching for a suitable…
I have been searching for a suitable property for many months so have had dealings with all of the estate agents In & around the area . I have found Seymour’s to be the most professional , friendly & the level of communication has been superb . I have been kept in the loop & updated at every point & I have appreciated that immensely . Lack of communication has been an issue with other estate agents . Gary has been especially helpful & so too has Simon .
Mrs · 25 July 2023
Agent replied · 22 October 2024
It's such a basic thing to do - talk! For us, it doesn't matter who to, the buyer, the seller, the solicitors, mortgage brokers, other agents in the chain, we don't even mind doing their job for them, in fact, we expect it. One thing is for sure, open and honest communication underpinned by knowledge, makes the whole journey so much more enjoyable for both you and us. Thanks for using us Mrs Phillips and we love to be recommended.
★★★★★ 5/5
TrustpilotHouse Sale in Guildford
A friend recommended I use Seymours for my house sale and I am glad I followed their advice. The Guildford office were professional. efficient and pleasant to deal with, particularly Simon, Clive and Fiona. Seymours arranged a good number of viewings and provided useful feedback each time. They were proactive from the outset and kept in close touch with me throughout. I appreciate their hard work to achieve a successful outcome.
Roger · 25 January 2024
Agent replied · 22 October 2024
Thank you for sharing your positive experience with us Roger. We're thrilled that you followed your friend's recommendation and chose us for your house sale. It's wonderful to hear that our Guildford office, particularly Simon, Clive, and Fiona, provided professional, efficient, and pleasant service throughout the process. We appreciate your kind words and are thrilled to have achieved a successful outcome for you. If you ever need assistance in the future, please don't hesitate to get in touch.
★★★★★ 5/5
TrustpilotSeymours Horsell Are Simply The Best!
After 19 long weeks with a previous estate agent and only 4 viewings, I was a bit disillusioned about selling my property. Seymours in Horsell have been absolutely brilliant from start to finish. They gave me a full and honest appraisal of the market, a competitive price and a fair contract length. Archie was the ultimate professional, turned up on time, called when he said he was going to, friendly and I genuinely felt that he cared. After just a few weeks, I am thrilled to say I have sold and it is thanks to the diligence and care from the whole team who I can’t thank enough. They have helped me realise my dream of moving abroad and I couldn’t recommend Archie and the Horsell Seymours team highly enough.
Donna · 12 May 2023
Agent replied · 22 October 2024
What an amazing review Donna, thank you so much for taking the time and of course for using us. Keep well.
★★★★★ 5/5
TrustpilotOutstanding Service from Chris Pyle, Made Our Dream Home a Reality
We had the pleasure of working with Chris Pyle as our sales agent, and he was honestly amazing! We had some very specific requirements, but Chris was patient, flexible, and always kept us updated every step of the way. His dedication and hard work made finding our dream home possible, and we couldn’t recommend him more highly!
Patricia · 7 October 2025
★★★★★ 5/5
TrustpilotHighly recommended!!
I recently bought my flat with Seymours Estates. My estate agent Clarissa was absolutely incredible. She was so sweet, thoughtful, could always keep me calm when things got stressful..I was selling a flat with another agent at the same time. The difference was striking. With this comparison, I realized how proactive an agent could be. I was so lucky to have Clarissa with me during this long journey. Her kindness warmed my heart.Seymours is very lucky to have Clarissa as an employee. She is really an asset. Thank you Clarissa, thank you Seymours, I could not recommend them highly enough!
T · 31 March 2023
Agent replied · 22 October 2024
Clarissa is a star! Thanks for highlighting the fantastic work she does as part of the Woking team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
