Every review we hold for the Guildford office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWhat a great team
What a great team. From our initial meeting with Nick and John to discuss pricing and marketing through to day to day discussions pre sale with Sam right the way through to exchange and completion with Jenny, I found the whole team amazing. They made the whole transaction easy, and took a lot of the stress out the process. We will always be grateful to all at Seymours, but especially Jenny. Keep up the good work!
Peter · 2 September 2022
Agent replied · 22 October 2024
Hi Peter, thanks for the kind words. Thanks for choosing to use us, it's been great to work with you. Regards team Surbiton.
★★★★★ 5/5
TrustpilotEverything was great
Everything was great. From pre-marketing the property for sale, to progressing through the sale and for post-sale. Genuinely hard to see how Seymours service could have been better. Would highly recommend Seymours to others looking to buy/sell properties in the Burpham area.
Gary · 15 November 2024
Agent replied · 22 December 2024
Thank you for your wonderful feedback Gary. We’re so pleased to hear you were happy with every stage of the process, from pre-marketing to post-sale. It’s great to know that our service met your expectations, and your recommendation means a lot to us. Wishing you all the best moving forward.
★★★★★ 5/5
TrustpilotFound Seymours very helpful
Found Seymours very helpful especially Chris and Clive.Were prompt for viewings, friendly and were happy to help with any queries I had, responding to my emails promptly and keeping me informed all the way.Were most helpful when I wanted the flat cleaned before moving in. Liaising between myself as a buyer and the seller, great communication all round.
Janet · 25 January 2024
Agent replied · 22 October 2024
We're glad Chris and Clive could help with your journey throughout the process. It's great to hear that you found our communication helpful and that we could facilitate the cleaning of the flat before your move-in. If you ever need anything in the future, don't hesitate to reach to get in touch.
★★★★★ 5/5
Trustpilot"Stressfull" or "Stressless"
Natalie engaged with me in October this 2021 regarding my property purchase. From the outset her professional manner, and commitment to supporting me was obvious from the start. I qualify this statement further because when Natalie said she would do something she did, and her communication was nothing short of excellent. Natalie also helped me with some issues prior to exchange of contracts & ensured I was happy, and indeed the other interested parties, never an easy ask these days. I have nothing more than positive feedback, and Seymours are very fortunate to retain Natalie as she is a great asset to the business. Thank you Natalie for making a very stressful event as “stress-less” as possible. I can’t recommend you enough, great experience supported by your determined professionalism.RegardsSteve Weild
Steven · 7 December 2021
Agent replied · 22 October 2024
What an incredible review Steven! These things always mean so much to the team and Natalie will be especially delighted to read your review. Thanks for taking the time and keep well.
★★★★★ 4/5
TrustpilotHappy with the service
Seymours Burpham were helpful and supportive and the sale of the property went through smoothly. We would happily use them again. I have knocked one star off as there was an issue with the website initially displaying the wrong video (I.e. of another property) and this seemed to take a very long time to resolve.
Linda · 29 February 2024
Agent replied · 22 October 2024
Thanks Linda for the comments and the 4 stars. It's so important for us to know everyone's experience with us as it helps us to improve in every aspect. The website video was indeed frustrating which we apologise for, but we are delighted to announce that we have released a brand new website today which resolves those issues. Thanks again for the comments and for using us.
★★★★★ 5/5
TrustpilotSeymours in Horsell (particularly Tom…
Seymours in Horsell (particularly Tom Biffen, Charlie Hanlon and Serena Provenzano) are a pleasure to work with. They make an efficient team which gives pragmatic and commercial advice and achieves agreed objectives in a cost-effective and timely manner. They are also very patient when it comes to shepherding clients through challenging decision-making!
JT · 5 April 2024
Agent replied · 22 October 2024
That's great JT, thanks for the review. Communication for us is a really big thing but more importantly, we try to treat people the same way we would want to be treated.
★★★★★ 5/5
TrustpilotI recently rented my first flat with Seymours
I recently rented my first flat through Seymours, and Olivia and Georgia were exceptionally helpful throughout the entire process. They guided me through every step, providing clear explanations and promptly answering all my questions. Their professionalism and support made the experience smooth and stress-free. Highly recommend their services!
Diren · 5 June 2024
Agent replied · 22 October 2024
Thank you for your fantastic review! We're thrilled to hear that Olivia and Georgia provided you with exceptional help throughout the renting process. Your kind words about their professionalism and support mean a lot to us. We appreciate your recommendation and are glad we could make your experience smooth and stress-free.
★★★★★ 5/5
TrustpilotHighly professional and good knowledge of the local market
I was very pleased with the service that I received from Tracey and her team. The approach from Seymours has been highly professional and they have consistently provided honest and sensible advice, informed by their knowledge and understanding of the local market. Tracey secured a decent number of viewings and found me a buyer during a difficult period for house sales.
P · 17 August 2023
Agent replied · 22 October 2024
That's really kind, its been our pleasure helping you on the journey.
★★★★★ 5/5
TrustpilotSeymours, Burpham excellent service
I cannot recommend SEYMOURS, BURPHAM enough. We sold and bought our last houses from Seymours and have just used their services again for another sale. From the start, every member of the team have all been hard working, friendly, professional, knowledgeable people... Every one of them... Which is rare to find in any business. I have mostly dealt with Adam Partridge, who has communicated perfectly and professionally and explained/guided us through the whole process. I like communication with the agencies I deal with and the phone is always answered quickly and in a friendly manner, with any messages passed on and I'm always called back. I've been kept up to date every step of the way. Excellent customer service! I wouldn't hesitate to highly recommend this agency!
L · 8 June 2021
Agent replied · 22 October 2024
What an amazing review and a great piece of feedback that everyone in the team will love to hear. It means a great deal to get these, so we cant thank you enough for taking the time and for sharing it.
★★★★★ 5/5
TrustpilotSo far so good
I had a great experience with Seymours so far. I've been shown many flats available for sale in Guildford area and put an offer on one.Jasper Cox is very responsive and helpful.I really like this estate agency.
Elena · 13 November 2024
Agent replied · 22 December 2024
We’re so pleased to hear you’ve had such a great experience with Seymours so far! It’s fantastic that Jasper has been responsive and helpful in guiding you through the process. We’re delighted to know you’re happy with the service and wish you the best as things progress with your offer.
★★★★★ 5/5
TrustpilotGreat experience
Had the pleasure of dealing with the knaphill branch of Seymour’s and I would like to say that in particular Simon and jeff have been so brilliant and have done everything they could possibly have done to make our purchase go smoothly so a big thankyou from both myself and my husband.
Suzanne · 6 February 2024
Agent replied · 22 October 2024
Thank you Suzanne for your kind words. We'll be sure to pass on your appreciation to Jeff & Simon. If you need any further assistance in the future, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotAbsolutely incredible!!!
Absolutely incredible!!!After finding a house in September I called and first spoke to Yasmin. I have never spoken to someone so positive and enthusiastic. She booked an appointment and was there for the viewing. After viewing the house I explained that I have a house to sell in order to purchase. Yasmin said what became a regular word for her “no problem“. Yasmin came to the house with her colleague Luke. Both Yasmin and Luke were amazing in the advice they gave. Due to their dedication and professionalism the house was sold in 12 days and a price agreed on a purchase.Yasmin and Luke did everything to secure the house sale and purchase. Sadly complications arose but Yasmin and Luke did everything to reassure and help. I have bought and sold properties before but never has the support been so incredible.At any stage the guys were there to answer calls, emails, WhatsApp even in the evening.Thanks to Yasmin and Luke everything has worked out so well and we moved in before Xmas. I could write another 10 paragraphs to explain how amazing they are.Simply the best - cannot recommend enough 5 *
Mohammed · 6 January 2021
Agent replied · 22 October 2024
Hi Mohammed,What a lovely review, it's great that you've taken the time to write. I would like to be able to pass this on. Which was the office that's "absolutely incredible"?Best, Ian.
★★★★★ 5/5
TrustpilotGreat service experience from Matt
Great service experience from Matt, Hannah and India on first viewing of a flat.
Would whole heartedly recommend Seymour’s to anyone who is looking to move or sell.
Thank you
Andrew · 12 January 2026
★★★★★ 5/5
TrustpilotExcellent Service From Seymours
Excellent service from Seymours in the letting of my rental property. Always helpful. Viewings were arranged with the minimum of fuss and I always got feedback quickly.The contract process was really smooth and straightforward with questions and issues resolved quickly.I have experience of other local lettings agents but in future I will only use Seymours.
E21 · 19 November 2023
Agent replied · 22 October 2024
Thanks Keith, It's fantastic to know that our team was always helpful and that the entire process, from viewings to the contract, was smooth and straightforward. We appreciate your loyalty and look forward to assisting you in the future. If you ever have more questions or need support, please feel free to get in touch.
★★★★★ 1/5
TrustpilotSeymours left us stranded when we had…
Seymours left us stranded when we had signed and paid for our rental property and everything set up, only to find out the owner had agreed to sell through ankther Seymours office post our agreement. An apology doesnt secure us a property. Very unprofessional to say the least. Our property was still be advertised after we had signed and paid. Not acceptable to say the least
Wendy · 8 April 2026
★★★★★ 5/5
TrustpilotJoss is highly knowledgeable
Joss is kind, welcoming, highly professional and extremely knowledgeable. He is understanding towards confusing situations for the seller. Always happy to take one through anything. Has made this process easy and has kept me well informed. I would most certainly choose to sell with him again - 100%.
Miss · 19 March 2024
Agent replied · 22 October 2024
Haslemere is such a lovely place to live. I'ts been a pleasure to share the journey with you and thanks for the comments.
★★★★★ 2/5
TrustpilotPoor Service
Throughout a three year rental, all admin for problem resolution was with the tenant with lack of support from the agency. A shattered window remains unresolved after nearly 4 months with blame attributed to the external contractor they selected. After ending the tenancy the viewings process for new tenants involved daily emails from multiple team members requesting access within 24 hours
Anon · 31 July 2025
Agent replied · 22 May 2026
Thank you for the review, we are sorry to hear of the issues you experienced. We have reviewed all our properties to contact you directly, but have been unable to confirm which tenancy this relates to.
Please may I ask you to contact us directly at lettings@seymours-woking.co.uk to provide some additional information, so we can assist further.
★★★★★ 5/5
TrustpilotJoss is wonderful
Joss is wonderful. He was kind, polite, informative, professional, helpful and went above and beyond on numerous occasions. Has a great sense of humour when needed too! I can’t recommend him highly enough. Absolutely 💯 'ten’ stars 🌟 😊.
Miss · 20 August 2024
Agent replied · 22 October 2024
Thank you, Miss Seymour! We're delighted to hear that Joss made such a positive impact. Your recommendation means a lot, and we're thrilled he could provide the support you needed.
★★★★★ 5/5
TrustpilotSeymour's have been great from start to…
Seymour's have been great from start to finish, the communication has been excellent and I feel that I have been supported throughout my selling and purchasing experience with them. What has been really helpful is having a client relationship manager (Krisy) who co-ordinates everything for you, speaks to all parties in the chain and takes the stress away. She has been a great source of information to me and I would 100% recommend and would not hesitate to use in the future
Christine · 3 December 2024
Agent replied · 22 October 2024
Hi Christine,Thank you so much for your lovely feedback! It’s fantastic to hear that you felt supported throughout your selling and purchasing journey with us.Krisy will be thrilled to know how much you appreciated her help in coordinating everything and reducing the stress of the process. Your recommendation means a lot, and we’d be delighted to work with you again in the future.
★★★★★ 1/5
TrustpilotAvoid for your own safety
Like many of the other rental customers who have left reviews I urge you never to rent through this company. We repeatedly reported maintenance issues that they took no action on, including black mold. This had a major effect on our health. Their own workmen recommended works that would have resolved that problem, and were ignored. When we moved out, they tried to charge us for issues that were noted on our move IN inventory, issues that we had reported and they had not fixed, and imaginary things like furnishings in an unfurnished flat. I have rented two flats from them in the past and at both, when it came to viewings for new prospective tennants, they let themselves in without permission- at the first property they let themselves in while I was in the shower after turning up 45min late (thus we assumed the visit was cancelled), at the second despite reminding them of this incident and stating that I was super anxious about it happening again, they did it again. We ended up barricading our front door to feel safe enough to wash or sleep. They are dishonest and disrespectful, they fail entirely to communicate with each other, and they try to take money they are not entitled to. Avoid like the plague, especially landlords who may end up liable to their tenants for the harm Seymours cause with their negligence, as they are openly planning to rent the mold-infested flat we have just left out again untreated and not-redecorated. It can only be a matter of time before someone dies from their negligence, don't let it be you.
Shelock · 22 November 2024
Agent replied · 22 December 2024
Thank you for taking the time to share your concerns. We are very sorry to hear about your experience and take these matters seriously. To help us investigate further, could you please confirm which of our offices you rented through?We’d like to understand what happened and address this properly. Your feedback is important to us, and we are keen to resolve this issue.27/11/24 Update reply.Thank you for taking the time to share your concerns. We are truly sorry to hear about your experience and want to reiterate that we take all feedback and reported issues very seriously.Since our initial response, we have undertaken an internal investigation using the information provided in your review. Unfortunately, we have been unable to locate any records relating to your tenancy or the issues described, and none of our team members recall the events mentioned. Without further details, we are unable to corroborate the claims made in your review, leaving us to believe it may not represent an accurate reflection of our business or practices.We are keen to resolve this matter appropriately and encourage you to get in touch with us directly to provide the necessary information to assist our investigation. However, if we do not hear back from you, we will have no choice but to escalate this and report the review to the platform administrator, as we are committed to ensuring all feedback is genuine and fair.Your cooperation would be greatly appreciated, and we hope to hear from you soon so we can work towards a resolution.
★★★★★ 5/5
TrustpilotAmy has been fantastic throughout the…
Amy has been fantastic throughout the whole process, very through explanation on the options I had right from the start and how long each would take to get to completion. Amy has always been very responsive, Dan was also within easy reach to help out. Thank you very much guys.
Gabriel · 3 January 2024
Agent replied · 22 October 2024
Thank you so much for your kind words Gabriel. We're thrilled to hear that you had a fantastic experience with us. Providing a thorough explanation of your options and keeping you informed about the process timeline is a priority for us.We're delighted that Amy and Dan were responsive and readily available to assist you. If you ever have more questions or need assistance in the future, don't hesitate to reach out.Thanks again for choosing us, and we appreciate your positive feedback!
★★★★★ 5/5
TrustpilotGood experience
Good experience. I needed to find a 4 bed detached property in lightwater quickly. Jonny showed us round 3 suitable properties at short notice. They all matched our requirements and I put in an offer on one, which was subsequently accepted. Jonny was polite and personable throughout, plus he was very knowledge about the local area.
Rob · 8 August 2023
Agent replied · 22 October 2024
As they say Rob, knowledge is king. We've been a part of the neighbourhood for years, we don't just know the houses and the people that live here, we also the best places to eat, drink, exercise, shop and learn. Thanks for using us and always stick your head to say hi when your passing. Keep well.
★★★★★ 5/5
TrustpilotA massive thank you to Caroline and the…
A massive thank you to Caroline and the Seymours team, you have made the process of buying our first home just that much better! We highly recommend Seymours to anyone looking to buy or selling their house - excellent communication, super responsive and always willing to answer even the smallest questions.
Savannah · 8 December 2023
Agent replied · 22 October 2024
Wow, what an amazing shoutout! A massive thank you for choosing Seymours for your first home adventure! It means the world to us that you had a better experience, and we're thrilled to hear you appreciated our communication and responsiveness. No question is too small for us, we're always here to help!If you ever need anything down the road or have more questions (big or small), don't hesitate to reach out. Wishing you all the happiness in your new home!
★★★★★ 5/5
TrustpilotSpecial thanks to Jonny and Ryan with…
Special thanks to Jonny and Ryan with the sale of our house. They were great to work with and continuously updated us after every viewing and throughout the sale. I would highly recommend
Heidi · 24 October 2024
Agent replied · 22 December 2024
Thank you for your kind words, Heidi. We’re delighted that the sale of your house went smoothly and that Jonny and Ryan provided consistent updates throughout. Your recommendation means a lot to us.
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