Seymours Burpham reviews in Guildford

★★★★★ 1/5

Trustpilot

Utterly rude and unprofessional

A viewing was arranged for a rental property. I was told a time via telephone to then receive a confirmation email which stated a different time, I can live with that. I get to the property and no agent is visible but a resident is in the home by the window. Another person arrived with children to view the same property. After a few more minutes a man opens the door and stares, I ask if he is the agent and he says he is the colleague of the agent. I explain I think there is a mix up as my appointment was 5 minutes ago and another person has arrived to view, he replies no problem we get as many people in as possible. I said oh I wasn't made aware others will be viewing with me and it was a little uncomfortable. His reply "you're confrontational!" I said that's rather unprofessional and he repeats that I am confrontational. He then proceeds to tell me to go wonder round, I asked if he wants me to view the house on my own, he said "no you go walk about and I'll follow or I'll be in your way" I said that's a different way of viewing and I'm not comfortable roaming around someone's property like that and would at the very least would expect him to tell me about the property, he repeated I was confrontational and then sarcastically said "THERE'S THE BATHROOM!" I replied I think I will leave and he retorted good I think you should. I will never rent any property from Seymours thanks to the most unprofessional, arrogant, lazy and rude 'estate agent' AARON!People's houses deserve respect and Aaron lacks respect in abundance. I didn't appreciate an email asking me to "put in an offer" before I had even viewed the property either!

Susan · 23 November 2023

★★★★★ 5/5

Trustpilot

Professional Proactive Service

Professional Proactive Service I have been very impressed with the service I have received from Seymours. They were proactive from the beginning. James came very prepared for our first meeting & left me feeling much more confident of progression than I had with my previous estate agent.JP has been excellent from the start from his initial call introducing himself . He has always kept me informed & I haven’t felt as though I needed to chase him.

LK · 26 January 2024

★★★★★ 1/5

Trustpilot

Repeated Poor Service

Regrettably, I've experienced a significantly subpar level of service. Virtually every aspect of the process has encountered obstacles:- The property was mistakenly listed as unfurnished, despite being fully furnished.- The initial check-in report inaccurately classified the property as unfurnished with security keys missing.- When I inquired about the inventory, I was informed that one wasn't necessary. It took an astonishing two months to finally receive an inventory, which turned out to be inaccurate. My follow-up requests were met with delays and, disappointingly, they repeatedly sent the same incorrect inventory. It took an additional month to finally receive a corrected inventory after I had to painstakingly compile a list of missing items myself.- Instead of providing at least 1 comparison quote for necessary works, they only offer a single quote, failing to ensure a fair market value comparison.- Communication errors were prevalent, with emails sent to incorrect addresses and response times stretching into weeks, rather than days.- Even the tenants struggled to elicit timely responses.- To make matters worse, the designated property manager failed to offer any apologies.- Despite claims of having resolved issues with the freeholder, they were unable to provide any written evidence upon request.- Finally after canceling the "fully managed" service and requesting an appropriate fee adjustment due to the absence of expected service quality, they still could not manage to make this amendment and are still charging me.I have taken over the property management myself, and it has proven to be significantly less time consuming.

Helen · 2 November 2023

★★★★★ 5/5

Trustpilot

Very good estate agents

We found Seymours very easy to deal with. Megan was vary helpful and they sold our property very quickly. On the whole I would highly recommend Seymours estate agents.

Andrew · 3 January 2024

★★★★★ 5/5

Trustpilot

Andrew has been absolutely great at…

Andrew has been absolutely great at keeping me in touch with everything so far.

Julie-Ann · 2 October 2024

★★★★★ 5/5

Trustpilot

Provided an excellent service

Excellent service and advice from start to finish of the house selling journey. This was especially important during the recent difficult period to sell a house.The Seymours team were always available, very responsive and kept me fully informed right up to the day of completion. Thanks especially to Mark during the early stages and to Alan as we moved towards completion. Choosing an estate agent is a difficult decision but I was very happy to have chosen Seymours.

David · 28 November 2023

★★★★★ 5/5

Trustpilot

Very straightforward and easy to deal…

Very straightforward and easy to deal with. Everything was set out very clearly from the beginning. Great communication and updates. Krisy is a great asset to the company and supported both parties in ensuring that the sale completed smoothly.

Linda · 28 March 2023

★★★★★ 5/5

Trustpilot

Great experience

James and the team were friendly, helpful and never pushy. Our offer was accepted quickly and they were a great help communicating with our sellers when we needed to speed things along. Would recommend!

Nicola · 15 August 2023

★★★★★ 5/5

Trustpilot

The team at Seymours were great

The team at Seymours were great! They really supported us through the process, especially when it came to a fantastic mortgage broker! Chris was really flexible letting us getting numerous quotes / surveys before completion. Would recommend Seymours!

Hayley · 22 April 2023

★★★★★ 5/5

Trustpilot

Great experience for sale and purchase

Great activity from start to finish with plenty of viewings for my sale through to completion. The whole team contributed during and after sale agreed with continuous follow up, sound advice and great communication throughout.They also understood what I was looking for in my purchase and showcased very relevant properties around my specific needs.Above all, a great experience and my thanks to all the team for their hard work and efforts in securing my sale and purchase.

Kay · 11 December 2023

★★★★★ 5/5

Trustpilot

Excellent service

During our recent house sale we received an excellent service form the Seymours Team. Adam set a realistic price for the property and he and his colleague Chris achieved the price we wanted to achieve. The support from Clive throughout the process in liaising with and chasing up the lawyers, our purchasers and also those connected with our own house purchase was excellent and really drove forward the whole process.We were impressed with the service received and a very big thank you to the entire team. We would highly recommend them.Tim & Alla

Tim · 1 October 2023

★★★★★ 5/5

Trustpilot

Brought us home.

Fantastic service from Stewart and the team helping sell our house and move back to the village we wanted. Through the choppy market of the last 18 months they found us our forever home.

Gareth · 8 August 2023

★★★★★ 5/5

Trustpilot

Service from Seymours was absolutely…

Service from Seymours was absolutely fantastic from the initial marketing of the property through to sale completion. Seymours were very responsive throughout the process and kept us fully informed. Would have no hesitation whatsoever in dealing with Seymours/Burpham again should the need arise. Would happily recommend Seymours/Burpham to others looking to buy/sell properties in the Burpham area.

Gary · 5 December 2024

★★★★★ 5/5

Trustpilot

Very professional from initial visit would highly recommend

Very professional from initial visit. Communication excellent always given 24 hours notice for viewings. We would like to say a special thank you to Alan for pushing the last few stages through.

Janice · 28 September 2023

★★★★★ 5/5

Trustpilot

Seymour’s have been great

Seymour’s have been very patient with us as we have touched base every few years to check out the local market. On finally finding a house we loved they helped sell our house within two days at asking price. Super friendly, easy to chat to and nice that they are local and know the area very well.

Kate · 3 December 2024

★★★★★ 5/5

Trustpilot

Quick smooth sale

Simon and the team were very friendly and professional throughout. I received regular updates on the sale of the house which went through smoothly and quickly. I would definitely recommend using Seymours.

Vicki · 22 September 2023

★★★★★ 5/5

Trustpilot

Great experience with the sale of 2…

Great experience with the sale of 2 properties this year. Both were completed quickly with good efficient buyers.

Anna · 9 July 2024

★★★★★ 2/5

Trustpilot

Could have been less stressful

Buying and selling properties is undoubtedly stressful. I found the initial meeting very friendly and positive. In retrospect, I think the price set was too high and I should have improved the bungalow before putting it on the market. I think the fact ‘it needed a lot of work’ led to loss of potential buyers and the drop in price needed to sell 7/8 months later was much greater than the amount of money required to upgrade. I guess we all hoped for a quick sale.Seymour’s undoubtedly worked hard to show many potential buyers the property for which I’m grateful.Once a buyer’s offer had been accepted there were many queries and I was not reassured that as a result of further surveys etc that the buyer was committed until out of the blue they wanted to complete the sale within the week. Exchange or completion dates hadn’t been discussed. Maybe a solicitor issue.However I felt forced to accept an early completion date which made things very difficult to arrange clearing and cleaning of the house and garden.We managed to do this working around the clock and I handed the keys in to Seymours and was met with frankly a disappointingly under whelming response. I thought estate agents usually made completion date a special occasion with flowers etc for the parties concerned! Clearly I am out of date.

Ailsa · 7 September 2023

★★★★★ 5/5

Trustpilot

Would 100% recommend

Fantastic experience start to finish. 3 months from viewing to completion thanks to fast acting staff which surpassed all expectations. Incredibly helpful and quick with emails - responding to all of my (many, and potentially silly) questions as a first time buyer. Constantly checking in to make sure everything was going smoothly, and following up quickly on enquiries.

Hn · 1 November 2024

★★★★★ 5/5

Trustpilot

We used Seymour’s camberley to sell and…

We used Seymour’s camberley to sell and we couldn’t recommend them enough, they were there every step of the way to help get our sale through, even when things became difficult as they inevitably do Harley was there to help and resolve any problems.We cant thank Seymour’s enough !

Mark · 23 October 2021

★★★★★ 1/5

Trustpilot

Deceived by Seymours to proceed with purchase

Seymours tricked us with the completion date for purchasing a property, never-ending chains, etc. When we were about to pull out due to delays, they told us we would be able to store our belongings at the new property's garage the day before completion. The person who said to have arranged this (I have it written on emails) is now on annual leave and we've found ourselves stuck in the street with our belongings. No words to describe the unprofessionalism, let alone the integrity of these Seymours people.

Belén · 16 August 2023

★★★★★ 2/5

Trustpilot

Poor communication

Poor communication. Emails not responded to. Most times an automated message says they can't take your call. A lack of updates regarding buying. They need to up their game or loose customers.

Bass_Pilot · 5 September 2025

★★★★★ 5/5

Trustpilot

Very enthusiastic and professional…

Very enthusiastic and professional company, easy to get hold of and always answer queries swiftly. Always follow up with actions. Tom Miles has been very proactive and keeps me in touch

Steve · 8 August 2023

★★★★★ 5/5

Trustpilot

Seymour’s was so helpful especially…

Seymour’s was so helpful especially Kirsty.she communicated with every step of the way.

Kim · 16 August 2024