Savills Guildford reviews

★★★★★ 1/5

Trustpilot

Zero stars from me.

I can’t give zero stars unfortunately. Savills valued our house at £450000 but three other agents valued at £600000!!. They said they’d provide a report but we heard nothing. Ours is a 4 bed house and they’d just sold a 2 bed house nearby for £425000. Appalling service.

Renny · 10 May 2018

★★★★★ 5/5

Trustpilot

Fantastic firm

Fantastic firm . I’ve been letting apartments through them for a few years now and I have found Robert Lerner excellent to deal with. He always finds me superb tenants and achieves the appropriate rent. Well done to Robert and the team .

Ian · 27 March 2024

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company. We had an agent come to value our house. She seemed competent and appeared to be very interested in marketing the property. After an hour of talking through the details she said she’d arrange for photos to be taken and a contract to be sent out. Over a month later she still hasn’t been in contact and we have gone with a different agent. We expected more from a company with such a good reputation. Unfortunately, Savills also seem to think it's my responsibility to contact them regarding this matter. If they were really interested in good customer service, they would check their records for SW Devon and contact me directly. As they have not done this, I can only assume that it is a regular occurrence and they therefore can not trace us in amongst all the other potential clients they have let down.

Mary · 1 August 2022

★★★★★ 5/5

Trustpilot

Sue at Savills

Sue, Graeme and the team at Savills were absolutely brilliant. Not only did they help us find our lovely new home, they were always happy to help with any request and quick to respond. Thank you!

Lucinda · 11 January 2022

★★★★★ 5/5

Trustpilot

Excellent service

Paige is very professional with excellent communicational skills and took notice of our instructions and produced the best offers. She is very easy to deal with and I always impressed with her positive approaches.

WS · 20 April 2022

★★★★★ 5/5

Trustpilot

Nikita is a Rockstar!

Nikita was efficient and timely with all communications. She kept us informed at every step and was very courteous. Thank you for making the process as easy as possible.

Phoebe · 17 November 2022

★★★★★ 5/5

Trustpilot

Kirstie

Kirstie was extremely helpful and easy to communicate with. She responded quickly and helped with any queries and questions we had. Thank you!

Megan · 25 May 2023

★★★★★ 1/5

Trustpilot

Unprofessional

The agent’s conduct and lack of basic courtesy were shocking from start to finish.

SL · 11 November 2025

★★★★★ 1/5

Trustpilot

Savills is the most unprofessional and…

Savills is the most unprofessional and difficult company to work with. They come across as clueless most of the time and send incorrect advice as well as a mass of empty promises. They will take weeks to send essential documents. Now that we have moved into the property and paid our deposits they will not fix any of the issues and communication has halted. They have been useless and infuriating and we have had to hire a housing professional to talk to them to try and make them do their job correctly, all of which cost us more money. DO NOT USE THIS COMPANY.

Anonymous · 6 July 2022

★★★★★ 2/5

Trustpilot

Can't recommend unfortunately

I had found a flat that I liked and arranged a viewing (on a weekend). I was told during the viewing that no offers had been made yet, so I instructed my solicitor to make a note of interest and prepare an offer. But when he got in touch with Savills on the first working day after the viewing, he was told that an offer had been made by someone else and accepted before I had even viewed the place. I think Savills can do better. Either the agent during my viewing had not received updated information about the property or I was deliberately misled, neither of which would be good practice. 2 stars rather than 1 because staff were at least very friendly.Edit: I have since been contacted by Savills who said they would investigate and contact me again. They have not contacted me again (though in truth, I don't mind; the property has been sold, no matter what their investigation finds).

Chris · 4 July 2022

★★★★★ 1/5

Trustpilot

Manu problems with Savills

Avoid, very bad agency that is behaving in a dishonest manner. I was promised a 2 weeks free rent and n the end this was not placed in the official offer. The mistake happened because firstly this flat was advertised on rightmove by Mann agency. They advertised the flat with 2 weeks free rent. I started at the beginning to go through all the referencing with them but later on I understood that this property is maintained by savills and Mann is just helping them out for a commission. So after I have passed through references I was sent to Savills where I have signed all the papers. Now after I received the 2 months notice, i have asked for the 2 weeks free rent which I was promised. I was refused on the basis that in the official offer there is not written anything about the 2 weeks free rent. I have contacted the agent from Mann (Scott Davies) whom I asked to confirm whether the property was advertised with 2 months free rent. He agreed to confirm and he stated that he even has an email where Savills asks him to pus several properties including the one I lived with a 2 weeks free rent. Savills totally ignored this and have declined to accept that they misled me. 2. Also I had a 1 year contract with 6 months break clause. After 6 months they have sent me a 2 month notice (which is totally normal) stating that the reason of the end of tenancy is that the Landlord wants to take back the possession of the flat. After few weeks time we received a call from one of the agents asking permission to have a viewing at our place. Of course I was shocked finding out that the property is back on the market especially shocking is that is was for the same price. I found this very misleading and I tried to contact my agent in regards to this questions (Moya Bigg). i have contated he for over 1 month and did not recieve any response. I left her voice messages and contacted her but no response.I have made a complain in regards to Moya, that she is not answering and I cannot deal with my problems. I was contacted by someone stating that Moya is on holiday and she will be able to help. She did not answer untill today at the question why the end of tenancy letter stated that Landord is taking back the possession of the property and have made a false statement. In my opinion based on this facts this agency is making money out of agency fees and this is done in a dishonest manner. Victor Morar

Victor · 23 June 2017

★★★★★ 5/5

Trustpilot

Amazing experience

Working with Paige was great, she was so helpful during the whole process. She arranged viewings quickly and answered any questions I had. She was so efficient and made everything very easy. I highly recommend her as an estate agent.

Filly · 11 March 2021

★★★★★ 5/5

Trustpilot

Excellent, Competent & Professional

Sadly both my parents died within 4 months of each other and I was left to sell a complicated estate. Stephen White and his term from Savills guided me every step of the way, which enabled me to make a good sale due to his great marketing of the property which attracted just the right buyers An excellent, competent and professional service from everyone I dealt with, which I would be happy to recommend to others

Angela · 4 December 2022

★★★★★ 5/5

Trustpilot

Friendly and supportive team

Friendly and supportive team, didn’t ultimately end up buying through them but Emma was fantastic with helping us look at the early stages. Would defo rely recommend for any first time buyers!

Craig · 23 June 2022

★★★★★ 5/5

Trustpilot

George Pride

George Pride, in the property management team, has been excellent. He’s managing a property we have recently moved into as tenants and he has been extremely transparent, responsive and helpful during the move-in process and helping deal with the issues we have come across in the flat since moving in. A testament to the team!!

Nikhil · 22 May 2024

★★★★★ 5/5

Trustpilot

Jess Exley- Tillermans Square

We dealt with Jess Exley when looking for an apartment in tillermans Square. Jess made the viewing experience very easy and catered the viewing times to our working schedule. Jess also did everything that we asked when it came to enquiries and setting us up so that we had the best deal we could have and made things simple before handing us over to the building manager. Would recommend Jess 100%.

Stephen · 5 May 2021

★★★★★ 5/5

Trustpilot

Excellent service

Adam is an excellent professional. Adam was exceptional during our experience of looking for a house! We have had dealings with Charlie Chavasse historically - a great team of experienced professionals. Highly recommendedThank you AllCaroline and Brendan

Caroline · 17 September 2021

★★★★★ 5/5

Trustpilot

I sold a property via Savills Auctions…

I sold a property via Savills Auctions and the experience was very nice indeed.I negotiated the commission which was very fair to me and them and Ralph Mendes was very friendly,attentive and professional, responding immediately to any queries I had and after the property was sold got the money paid into my account without delay so five stars to Ralph and Savills Auction Team.Thank you all and also Toby Warwich,the solicitor recommended by Ralph at my request.

Abba · 20 May 2019

★★★★★ 5/5

Trustpilot

Stamford team

Stamford team were just great. James was brilliant and was always available to answer questions and get things moving. This was the least stressful house purchase we have ever made. Thank you to the team at Stamford.

Clare · 7 September 2021

★★★★★ 5/5

Trustpilot

Christopher Bramwell at Savills

Christopher Bramwell at Savills, Turnham Green was very professional,thorough & extremely helpful. It was a pleasure working with him. What would have certainly been a very stressful process turned out relatively easy and straightforward.

Alistair · 22 February 2022

★★★★★ 5/5

Trustpilot

Recent bought a property through Savills

Sophie was brilliant to work with. The whole experience of buying a house through Savills, and especially working with Sophie, was entirely seamless. Sophie is professional, personable, knowledgable and excellent at her job. Savills' service is top notch.

Alice · 23 June 2021

★★★★★ 5/5

Trustpilot

Both Emily Robertson and Rosie McCarthy…

Both Emily Robertson and Rosie McCarthy put themselves out and made themselves available to show suitable buyers round my house. They were super helpful and very professional at all times. I am delighted with the outcome and sale of my house.

Sarah · 19 December 2025

★★★★★ 5/5

Trustpilot

Great service!

Great service!We have an amazing experience with Savills, especially from the property management team. I'd like to make a special mention Sam Ing who has been amazingly accurate and responsive. He followed through even with the smallest request we made. He made our experience with Savills a bliss.

Sameer · 1 November 2023

★★★★★ 5/5

Trustpilot

Tami is super fast and help me in…

Tami is super fast and help me in dealing with the rented flat and very quick to give me back the deposit! I had a leak and other problems but Tami resolve it sending someone very fast with a really super professional attitude.

Enzo · 16 February 2024