Trusted Agent profile · Guildford
★★★★★
1,549 reviews across 2 platforms
229, High Street, Guildford, GU1 3BJ
Romans's office in Guildford, at 229, is rated 4.1 out of 5 across 1,549 reviews on two platforms, including 59 Google reviews rated 4.5.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic support all the way
Fantastic support all the way through the sale. Could not have done it without them, and I cannot thank the team enough for all they have done.
Dear Rachel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotRomans - block management
Had Romans for a year managing my block of flats. They were terrible. Could never get hold of them despite lots of attempts. Then the account manager then left and we had no one to look after us but they still took our money. Utter Bandits!
5/5
TrustpilotSelling my home of 45 years
Professional people doing their job well and working and communicating every step of the way. You feel you are in safe hands.
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI am in the process of moving and I…
I am in the process of moving and I have to say that AYSE YERLIKAYA who has been helping us has been brilliant. Able to answer every question I had quickly and efficiently. I hope if ever I move again she will be the one to help.
5/5
TrustpilotAppreciation to Romans, Hannah Russel
I would like to give my appreciation to Hannah Russel, who was chasing the solicitors and kept me up to date all the time
Dear ElenaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotMy word,look at all the 5 star ratings…
My word,look at all the 5 star ratings that superseded my review five days ago.Do you think everyone that they have been found out!Totally astonishing.
Dear Paul Griffiths,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotGood experience selling with Romans
It's been a bit nerve-wracking being an overseas landlord / seller, but our sales agent, Warren, handled everything really well and kept us informed throughout the process. Kelsee, our move manager, was also fantastic at chasing everyone to keep the solicitors moving!
5/5
TrustpilotDealing with the team at Romans was a…
Dealing with the team at Romans was a very enjoyable experience. Especially dealing with ceri evans and Elise Jenner.
Dear Mr WebbCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotWe had a fantastic experience
We had a fantastic experience. Romans are great at communicating and pushing the sale forward. They are very professional and helpful.
Dear CarolineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotDoor not locking
I had an issue with front door not locking. Contacted Romans and Patrick Boydell sent someone round to fix it really quickly. Great service
Dear Mel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHave had Romans in Swindon manage a…
Have had Romans in Swindon manage a property for me for 5 years, have had nothing but good service from them. I recently dealt with a lady called Rebecca, she was very kind and helpful and I couldn't have received better service,
5/5
Trustpilotare for Donna-Marie…
The five stars are for Donna-Marie Brant who was the only person in Romans who I could rely on to get things done when there were problems.
Dear Michael,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
5/5
TrustpilotTimely communication
Our property manager Lisa communicates regularly with us and keeps us informed about the progress of maintenance issues.
Dear AnnaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI have been dealing with Denise Hurn…
I have been dealing with Denise Hurn for a number of years and have always found her exceedingly helpful and very professional..Patricia Gasson
Dear PatriciaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
TrustpilotFirst time buyer
Being my first experience of the Property market I was impressed with Romans' especially Mr. Lewis Potter who dealt with it. He was helpful and knowledgeable making the process pretty smooth (!)
Hi Gordon,Thank you for taking the time to review your recent experience. It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Care Team
5/5
TrustpilotExcellent Service from Amy and the Team…
Excellent Service from Amy and the Team at Romans Bath, I have dealt with a lot of Estate Agents in Bath, Amy and the Team are by far the most professional and provide a consistent service level with a real attention to detail. MA
5/5
TrustpilotFlat Sale
always keeping us up todate with our sale and helping and chasing Solicitors when needed
Dear Katrina WoodleyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHelpful and efficient
We have been impressed with the help provided by Jessica. She is always prompt courteous and efficient
Dear MikeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotLloyd and Luke
Lloyd and Luke in the sales team were professional, patient and thorough in managing to sell our home. These two gents did a great job.
Dear Jonathan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery happy
From start to finish we was dealt with very professionally by Nathan renting a property. He was brilliant and his communication was superb!
Dear DanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBrilliant service from Ceri Evans
Ceri Evans of Romans gave us really great support for our rental over a year. She is always polite, cheerful, and clearly answered our phone questions, emails and solved problems. We are very satisfied with her services. A huge thank you. ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotLisa Fazal the Property Manager
Lisa Fazal the Property Manager for the premises I rent, has been outstanding, always very prompt, professional and quick to help deal with any issues.
Dear GrahamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
TrustpilotFirst property that i have rented through this company
First property that i have rented through Romans, Some staff there are absolutely amazing and a god send until they have your money, and then it can feel like you are jumping through what ever hoops they throw at you. The day before i was due to move in, they didn't even have record of me transferring 2.5K to them. Roll on no more agent's fees because these are beyond excessive!
5/5
TrustpilotRomans Tilehurst cares
Was assisted by Nathan, Mark and Lorraine in securing a rental property. This was after a couple of letdowns from other agencies. They were responsive, caring and acted with integrity! 5 stars to the team.
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