Romans Guildford reviews

★★★★★ 1/5

Trustpilot

Worse than poor.

We were tenants in a property that was managed by another company that was taken over by Romans. Once we switched to Romans, they were terrible. Not addressing any concerns or issues we had. It took them 3 months and the threat that we would carry out the work ourselves and deduct from the rent to fix a tap! They are attempting to take large deductions from our deposit and their complaints procedure seems to be just a way to make excuses and misrepresentations. They have no problem being untruthful and even when shown the facts do not accept responsibility. Nothing ever got done, even providing the necessary minimum legal requirements such as addressing problems with the property or even providing a CO detector or advising that the landlord lives overseas. Please avoid if you’re after a decent service as a tenant or landlord

Tarek · 12 June 2018

★★★★★ 1/5

Trustpilot

WORST ESTATE AGENTS

AVOID AVOID AVOID!!!!!!!! please read my experience down below and stay far away from ROMANSHonestly the service was unacceptable and so poor, I would give 0 stars if I could!I moved in December 2016, prior to signing the documents they agreed that broken bathroom floor tiles would be fixed in the new year.... they only fixed them 6 months into my tenancy. Absolute douchebags. Imagine - i was using an unsafe bathroom for 6 whole months because of their incompetence. I had to get the council involved and only then they took it seriously.Once they got their money - mind you they nag nag nag you for it, constant stupid emails - they just stopped caring. They email 2352 times for you to pay the fees (pre-tenancy), but when you have a genuine HEALTH & SAFETY issue theyll reply in 2 weeks timeABSOLUTE FARCE!!! avoid themTHEY EVEN BREAK THE LAW. honest to god i have a right mind to sue for damages due to a breach of contract:So before I moved in I asked them to get the landlord to sign a contract saying utilities (water, heat, council tax, electricity, broadband) would be provided and included in my rental payments..... i was /(we were) without internet for over 2 months, and the whole household asked over and over again for them to fix it.They kept stalling and stalling and shifting the blame to others, from the landlord to a property manager to virgin media. I asked them can they fix it or ill be forced to deduct a portion from my rent next month (baring in mind it was 2 months without internet). Eventually they didnt listen and i withheld 4% (A MEASLY 4%!) from my rent, even after ample warning. They did not provide a service that they are contractually obliged to(!) so why would i pay for it?Do you know what they did? Deduct it from my deposit upon vacating! The nerve!!! On top of that, when leaving the godforsaken place I hired a professional cleaner to clean the place before checking out the next day, i had a real invoice and everything.They deducted £115 from my deposit to 'clean' the place, like i didn't already pay for this?? C*nts.THEY DIDNT EVEN SHOW UP ON THE RIGHT DAY FOR MY CHECK OUTHOW DO THEY EVEN HAVE JOBS! AVOID AT ALL COSTS

Rafi · 10 May 2018

★★★★★ 5/5

Trustpilot

Friendly and efficient

The team at Lower Early Reading have been very helpful to us over our last three rentals. We have only had a couple of weeks between each tenant and they have always got us the best price possible.

Shirley · 4 October 2021

★★★★★ 5/5

Trustpilot

Great service from Amy at Romans Bath

Great service from Amy at Romans Bath. Was able to sort out my delayed rent payment query in minutes. Always a good experience with these guys.

David · 15 March 2023

★★★★★ 1/5

Trustpilot

having bought sold property 3 times in…

having bought sold property 3 times in my time, I have not came across a more Diss -organised company Being ROMANS ALDERSHOT.They talk bell & whistles but play a broken flute - terrible.16 viewings no one local,1 offer !!! of which went pear shaped due to a manager not doing what his title states MANAGE!.Excuse after excuse over what there customer feedback per viewing,I have previous sold with bridges past 2 sales of property & wished we had with previous as now, lost our original new home we wanted to buy due to Lack of salesmanship.ADSVISE talk to other estate agents read there reviews & don't take any bull selling, There are better companies out there offering the same but a more professional service, Do not fall for the same bull as we did.

Steveellam · 5 April 2018

★★★★★ 5/5

Trustpilot

Professional and consistent service…

Professional and consistent service from Andreea Covaci at Romans Woodley, always got back to us promptly with any questions we had and good communication throughout. Would definitely recomand her. Best wishes,Nicoleta P

Nina · 19 July 2022

★★★★★ 5/5

Trustpilot

I normally do not give five star…

I normally do not give five star ratings however due to all round performance and support, I feel in this instance it would be churlish not to have done

Christopher · 15 November 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs

Terrible, provided wildly different quotes for repairs, delayed work indefinitely. Lied to me on at least three occasions. When I called to complain fobbed me off. So disorganized that different agents gave me different stories on the same problem.

S · 23 June 2021

★★★★★ 5/5

Trustpilot

Romans are professional, helpful and prompt

All the members of staff I have worked with are very professional, helpful and prompt at responding and updating me on progress or issues. I would definately recommend Romans.

LYNDA · 14 November 2022

★★★★★ 4/5

Trustpilot

Thank You

We have nothing much appreciation and gratitude for our move manager Catherine, she has been amazing and kept us in the loop constantly and has made life that little bit easier.

Dan · 27 August 2022

★★★★★ 1/5

Trustpilot

Just awful - stay away if you can

Just an awful group to deal with. Tenants interests are not looked after. They are all about the money and what they can make at each and every opportunity. Romans do not care that tenants have lives, work and children to look after. Terrible communication standards. I have been nothing but a perfect tenant for over 5 years and feel betrayed. I will never use their services again - no matter how desperate. I am too scared to make an official complaint as I do not want my references affected.

Gina · 17 October 2017

★★★★★ 5/5

Trustpilot

I was very happy with the service

I was very happy with the service that shang gave me he was really patient with us and made it possible for me and my family to move in smoothly.

Anita · 28 September 2022

★★★★★ 5/5

Trustpilot

Just want to thank Mr Mark Davison for…

Just want to thank Mr Mark Davison for his excellent service in finding the tenant for my house. He kept us well informed throughout the process and everything went very smoothly. I will definitely be coming back when required. Thanx again Mark, all the best.

KK · 30 January 2024

★★★★★ 5/5

Trustpilot

Property visit from Aston Busby​

Had a property visit from Aston Busby​. She's was incredibly polite, friendly and very professional. She went out of her way to ensure we did not feel disturbed or intruded on.5*

Joe · 15 August 2022

★★★★★ 1/5

Google

1 star is to much credit!! The service from beginning to end has been appalling!! Just can't wait for my check out to be completed so I don't have anything to do with these idiots ever again!! Sent a letter about our upcoming Check-Out (which is today!) but couldn't even be intelligent enough to put a time on it so I'm now sat waiting around for a phone call (from Romans) who I spoke to an hour ago! Don't worry about anyone else not like I have anything else to do with my day!!!!!!!!! Completely put off estate agents! Won't ever use Romans again!

Hayleyy · 17 June 2017

★★★★★ 5/5

Google

Thank you Romans! My wife and I have recently sold our home of many years. It was a difficult and protracted process, for reasons beyond our control, before we finally achieved a successful sale. We were both hugely impressed by the professionalism and patience of all the people we had dealings with at Romans and for their calm and measured guidance through, occasionally, difficult times. We would have no hesitation in recommending them. Choosing an agent, especially in Guildford where there is so much choice, can be daunting. We had many reasons to be grateful to Romans through the sale process and we felt reassured, throughout, that our initial instinct to instruct them was the correct one.

Christopher · 17 June 2017

★★★★★ 5/5

Trustpilot

Isabella York at property management is…

Isabella York at property management is a great asset to the department. She’s always pleasant on the phone and gets maintance issued resolved quickly using trusted tradesman at a reasonable expense.

Pawandeep · 12 August 2022

★★★★★ 5/5

Trustpilot

My property manager Lisa has gone above…

My property manager Lisa has gone above and beyond to help us maintain our property. Always on hand to answer any questions and help where possible!

Loren · 14 February 2023

★★★★★ 5/5

Trustpilot

As I do not visit the property I trust…

As I do not visit the property I trust Romans to deal withany issues that arise and in approx 20 years I have only a few times not been fully satisfied

Geoffrey · 2 August 2022

★★★★★ 1/5

Trustpilot

Please avoid at all costs.

Please heed the advice from every other tenant that has left a review for Romans and avoid them at all costs. They are incredibly unprofessional and operate on the edges of legality. They haven’t a clue what they are doing, treat all tenants as if they are criminals, are aggressive, downright rude and if we never have to do business with them again it will be too soon. Please, you don’t need this stress in your life.

Jill · 7 June 2019

★★★★★ 5/5

Trustpilot

Fantastic service all round

Fantastic service all round. Cant praise everyone enough.

Daniel · 30 April 2024

★★★★★ 5/5

Trustpilot

Jack Fisher and the Romans team have…

Jack Fisher and the Romans team have been exceptional from start to finish!! Nothing was too much trouble and even with a bring forward date change it was accommodated without a fuss! Very impressed and well done to all!!Andrew

Drew · 13 April 2021

★★★★★ 5/5

Trustpilot

Buying in Maidenhead

We are looking to buy a house in Maidenhead - have looked at well over 20 properties, and have found Romans to be one of the best. They are on time (which apparently is not a given!). Davina Dobe, who has been showing us around, is friendly, not at all pushy, but enthusiastic and knowledgeable. And she really got us - and so knew just what to show us next. So have been really impressed.

Tess · 21 January 2020

★★★★★ 5/5

Trustpilot

Ben gets things done !

Ben gets things done !Always polite, helpful & looks to get issues dealt with as fast and as smoothly as possible.A credit to Romans

Shirley · 22 March 2023