Knight Frank Guildford New Homes reviews

★★★★★ 5/5

Trustpilot

renting via Esher Knight Frank

I recently rent a house via Esher Knight Frank through a letting negotiator named Beth Tighe who has been helpful, understanding and constructive throughout the whole process. The best part is during the contract drafting, Beth managed to make the contract more flexible based on my personal situation, which I appreciate a lot.Additionally, Beth is professional and responsible before moving in. She pointed out the places in the house that have not been cleaned to the standards and suggested to the Landlord that cleaners come back to do it again.The only place that Knight Frank needs to improve is that remembering to include the holding deposit paid in the initial payments/Invoice. some customers may forget already paying the holding deposit.

Tao · 20 September 2024

★★★★★ 5/5

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Seamless Process and Great Support from Lety

The whole move in process was great for us with everything taken care of by the team. A particular mention to our property manager, Lety Lupi, who has helped resolve some of the issues we found over the first few weeks. Lety has constantly been following up with contractors on our behalf to ensure all the work gets done promptly and throughout the whole process has been a joy to speak to.

Hugo · 8 May 2026

★★★★★ 5/5

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Knight Frank Hungerford Office - Excellent service

Following a friend's successful house sale using Knight Frank's Hungerford office, we engaged KF Hungerford to sell my mother's house in south Oxfordshire after she moved into a care home. Rob and his team at KF Hungerford did an excellent job in putting a sale brochure together, with superb photographs, and getting a steady stream of serious viewers. The house was listed, with a thatched outbuilding, and wasn't an immediate sell, but KF found us a good buyer and supported us through the whole transaction process with patience, tact and efficiency. I recommend Knight Frank Hungerford Office, and would certainly use them again.

HDR · 6 September 2024

★★★★★ 5/5

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Very Good Experience

I dealt with Lucy Palmer when I was organising my new home through Knight Frank. Lucy was so helpful from the start, answering my many queries promptly and with patience and nothing was too much trouble. She was very knowledgeable when I was completing documentation. I wish all negotiators from other companies were as efficient as Lucy and would highly recommend Knight Frank for buying, selling and renting based on my experience with Lucy.

Patricia · 2 December 2024

★★★★★ 5/5

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Excellent experience

I can't thank Zara Mirza at Knight Frank enough for her incredible support during our property search. She went above and beyond, not only guiding us through every step with professionalism and care but also negotiating a fantastic deal on our behalf. Her attention to detail and genuine dedication made the entire experience smooth and stress-free. Zara truly looked out for our best interests, and for that, we are deeply grateful. I wholeheartedly recommend her and Knight Frank to anyone in need of property services.

Stefaan · 30 August 2024

★★★★★ 5/5

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A challenging transaction made possible by Knight Frank

I bought via the selling agents Knight Frank. My own sale transaction turned into the stuff of nightmares and took 7 months to complete! Throughout this time I dealt with Michael Houlden at the Cambridge office of Knight Frank. Michael was brilliant throughout and had to do rather a lot of placating of his understandably increasingly anxious sellers. He’d check in with me from time to time and always offer sensible, but not overbearing, advice on how I might resolve the various obstacles in the way of my own sale. On top of that Michael always responded immediately to any queries I had. I’ve just woken up in my beautiful new home and I don’t think I’d have been able to say that unless I’d had the support, as I did, from Michael.

Brooks · 29 August 2024

★★★★★ 5/5

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Outstanding help from Louna!

I can't recommend Louna highly enough! She went above and beyond in helping me search the perfect apartment. Louna took the time to understand exactly what I needed, and she didn't just stop at showing me listings. She even measured the dimensions of doors and lifts to ensure that my piano would fit, a detail that could have easily been overlooked by others.Her attention to detail and dedication to making sure everything was just right truly set her apart. It was clear that Louna genuinely cared about finding the right home for me, not just making a quick sale. I am really thankful to her!If you're looking for someone who will go the extra mile, Louna is the estate agent you need!

Customer · 16 August 2024

★★★★★ 5/5

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Great experience with Tomos Miller

I recently had the pleasure of working with Tomos Miler while renting two apartments for myself and a friend, Tomos was very patient with all my questions, no matter how trivial they might have seemed.Tomos consistently kept both of us updated on our offers, ensuring we were informed every step of the way. He even took the time to point out things we might have missed, which was invaluable during our search. That’s why we choose Knight Frank instead of the other company. It’s clear that he genuinely cares about his job and the people he works with.What impressed me the most was his dedication; he was always available, often responding to messages during off-hours and on weekends. He went above and beyond for us, and I truly appreciate everything he did to help us find our apartments!

Zoe · 14 August 2024

★★★★★ 5/5

Trustpilot

I recently had the pleasure with Louna…

I recently had the pleasure with Louna as my estate agent, and I couldn't be more satisfied with the experience. From the very beginning, she demonstrated exceptional professionalism, deep market knowledge, and a genuine dedication to finding the perfect property for me. Her communication skills are top-notch; he kept me informed at every step of the process and was always available to answer any questions I had. Her attention to detail and commitment to understanding my needs made the entire process stress-free. I highly recommend Louna to anyone as she goes above and beyond to deliver outstanding service. Thank you, Louna, for your exceptional help and expertise for helping me securing this incredible flat!

Long · 14 August 2024

★★★★★ 5/5

Trustpilot

Great experience with Charlie Hudson

I recently met Charlie while searching for a new flat, and I was thoroughly impressed. He paid close attention to my requirements and took the time to understand exactly what I was looking for.Our conversation was great, Charlie was friendly, approachable, and genuinely interested in helping me find the right place. He also showed me several properties that fit my needs, some of which I hadn't even thought to consider.Overall, Charlie was professional, detail-oriented, and made the entire process smooth and stress-free. I’d highly recommend him to anyone looking for an estate agent who really knows their stuff.

Archie · 14 August 2024

★★★★★ 4/5

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My Experience with the Agency - Apartment Letting

My experience with the apartment letting agency KnightFrank has been overall positive. I have closely worked with the agent Sarah Rynne from the Aldgate KnightFrank office. She is extremely professional and a charismatic person - she helped with every issue we encountered along the way, and went above and beyond to help us out when we needed it, given we were quite stressed and inexperienced with the UK’s letting processes. It was an absolute pleasure having her help us out - and deserves a 10/10, same with the manager Andrew. At other times prior to meeting with Sarah, it felt as if we, tenants, had to ask for various information about our situation. There were times that we felt like we needed to specifically ask about certain details that are necessary to communicate coming from an agency. From our side (the tenants) we even felt like fish out of water when we had to go back to the physical agency to ask for more details, and perceived a sense of judgement from only a couple of surrounding agents that we did not directly deal with, as if “oh great, they are hear again” (mind you, we paid visit to the offices 4 times in 2 months lasting 2 minutes - asking for updates. That says everything). Now, I understand that some tenants don’t care about certain important details, but some do, since it’s not an insignificant amount of money we pay. However, these were some times that some agents could be more sympathetic about the situation, as some people feel more at ease if more important information is communicated rather than not. Overall, some parts of the process were excellent, some could use some adjustments!

Alessandro · 8 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Service and Expertise from Louna del Barrio

Louna del Barrio was incredibly helpful in finding me an apartment. She truly streamlined the entire process, making what could have been stressful feel effortless. Louna was always available, took the time to explain every step and clause in detail, and provided invaluable advice throughout. She’s a wonderful agent who genuinely cares about her clients, and I can confidently say she’s the best agent I’ve ever met. I highly recommend her!!!

Benjamin · 18 December 2024

★★★★★ 5/5

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5-Star Property Management

I am a landlord and my experience with Lety Lupi (Senior Property Manager) has been exceptional and 5-star all the way. She is highly motivated, resourceful, attentive and communicative, and has made my life so much easier during a complex refurbishment and tenancy change. She is well organised, courteous and professional, and is a pleasure to work with - a great asset to Knight Frank and their clients.

Matthew · 14 May 2026

★★★★★ 5/5

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Brilliant Estate Agents: Michal and Gaia

I have dealt with many estate agents over the years, but I can honestly say, that I had the best experience working with Michal Bocian and Gaia Londai. I was continuously updated on changes, paperwork's that needed to be in place. I also felt heard and advised on things to support my best interest. I asked Michal and Gaia to put the letting price up and without them trying to negotiate or telling me I was unrealistic (like other agents did) they just went and got the job done. Absolutely amazing!! Knight Frank is very lucky to have them both working there. Thank you Michal and Gaia for all your hard work! I am looking forward letting out the other properties with you both.

Salam · 24 July 2024

★★★★★ 5/5

Trustpilot

Katie and Kavita were very helpful

Katie and Kavita were very helpful and informative throughout the process of us moving into our flat. Thank you both!

Holly · 13 May 2026

★★★★★ 5/5

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Excellent experience with Louna!

We have used Knight Frank lettings for years and they have always been excellent and as such they have always been our sole agent. Louna is our lettings agent and she is extremely professional, well mannered, kind, attentive and efficient. She was wonderful to deal with, always polite and kept us in the loop after every single viewing with constructive feedback. We will not hesitate to continue using her as our sole lettings agent. Highly recommend Louna at Knight Frank!

Nic · 22 July 2024

★★★★★ 5/5

Trustpilot

Great experience with Lexi

Lexi was incredibly professional and knowledgeable throughout the process of finding a rental flat. She was very kind and I felt as though she was on my side, but balanced in also helping the owner to find the right match of tenant. She was very capable, responded to my questions quickly, and made me feel at ease. Flat hunting can be very stressful but she brought a real sense of calm and optimism about the process. I would 100% use her and Knight Frank again in looking for a flat - whether renting or buying. Thank you for taking the time to help me!

Carli · 22 July 2024

★★★★★ 5/5

Trustpilot

I would highly recommend Jaime-Leigh…

I would highly recommend Jaime-Leigh Harvey and the Knight Frank team as letting agents, their hard work and professionalism along with their personalised approach was second to none. They were very efficient, and understanding of all our needs/wishes in the process of letting our house, and gave us excellent, professional and very honest advice in the process. They made it as stress free as possible and helped us in all aspects with genuine care and support.

Customer · 23 September 2024

★★★★★ 5/5

Trustpilot

Outstanding Service from Knight Frank and Charlie Hudson

I recently had the pleasure of working with Knight Frank to secure a new flat, and I cannot speak highly enough of the exceptional service provided by their agent, Charlie Hudson.From the moment we met, Charlie was professional, friendly, and incredibly helpful. He took the time to understand our needs and preferences, ensuring that we found the perfect place. His dedication and hard work were evident throughout the entire process, making it smooth and stress-free.Charlie’s prompt responses and willingness to go the extra mile were truly appreciated. Thanks to his efforts, we were able to secure our new flat quickly and efficiently. His support and guidance have been invaluable, and I am confident that he will continue to excel in his career.Thank you, Charlie, and the entire Knight Frank team, for making this experience a positive one. I highly recommend Knight Frank for their exceptional service and commitment to their clients.

Hin · 16 July 2024

★★★★★ 5/5

Trustpilot

Amazing Service and Personal Attention

We recently had the pleasure of working with Knight Frank, and we couldn’t be more satisfied with the service provided. Special thanks go to Nathalie, who went above and beyond to ensure we found the perfect apartment. Her personal attention, professionalism, and friendly demeanor made the entire process smooth and enjoyable.From the very beginning, Nathalie was attentive to our needs and preferences, providing us with a tailored selection of properties that met our criteria. Her dedication and commitment were evident in every interaction, making us feel valued and well-cared for.We highly recommend Knight Frank to anyone in search of a new home. The exceptional service and personal touch we experienced have truly set them apart. Thank you, Nathalie, for your support and for making our apartment search a great experience.

Antonia · 12 July 2024

★★★★★ 5/5

Trustpilot

Thank you!

I’ve been working with Knight Frank for a few years now and they’ve been delightful. Brigette from Renewals made the process of renewing my lease extremely easy. She was responsive and helpful with our timelines. Thank you, Brigette! Catrin B. handled our day-to-day needs as tenants and was beyond helpful during our last two years of living in the flat. Anything that came up, she was on it. Big thank you to Catrin as well.

Sydney · 13 September 2024

★★★★★ 5/5

Trustpilot

Recent tenant search

I have been collaborating with Oliver Heplewhite and his team for four years now. Every time, they excel in finding the perfect tenant swiftly, making the entire process run smoothly and stress-free. Recently, Louna Del Barrio assisted me, and the tenant search was as fast and easy as ever. Louna promptly and efficiently addressed all my numerous questions, making me feel exceptionally well taken care of as a landlord. I have full confidence in KnightFrank's tenant search process, as they consistently meet my high expectations without fail.

Olga · 7 July 2024

★★★★★ 5/5

Trustpilot

Excellent service. I have interacted with the Kensington…

I have interacted with the Kensington office of Knight Frank this year and have no hesitation whatsoever in recommending them to sellers and purchasers alike. They are extremely knowledgeable, professional and deliver an excellent service. I would like to particularly thanks Jade Leyens for her excellent service and dedication, Jade is an absolute credit to Knight Frank and I have no hesitation whatsoever in recommending her and the Kensington team.

Sharon · 12 December 2024

★★★★★ 5/5

Trustpilot

Where to start?

Where to start?Met Chanel more than elevan years ago, who is now leading the letting team of KF St John's Wood.She introduced a young JAPANESE-BRITISH lady, in 2013, to rent our apartment, who stayed for 7 years.Then a corporate Japanese senior engineer-manager who then stayed for almost 3 1/2 years.We have now another Japanese family in.Chanel and her team, of Malak, Daisy, and Konomi had worked hard to get the best possible tenant(s) over all these years, for us.We are very grateful for their genuine efforts to make things ever smooth.We must, also, good words for Kim and Sacha, in the past and present process.Thank you very much

Swee · 6 July 2024